using data to drive organizational policy changes: second-hand smoke at the workplace

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using data to drive organizational policy changes: second-hand smoke at the workplace. October 2, 2013. Healthy Worksite Summit Pre-Conference Lynnwood, WA. Doug Spohn Wellness Manager WA State Department of Labor & Industries. aka how to get everyone hopeful, - PowerPoint PPT Presentation

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Page 1: using data  to drive  organizational policy  changes: second-hand  smoke  at  the workplace
Page 2: using data  to drive  organizational policy  changes: second-hand  smoke  at  the workplace

USING DATA TO DRIVE ORGANIZATIONAL POLICY CHANGES: SECOND-HAND SMOKE

AT THE WORKPLACE

Healthy Worksite Summit Pre-ConferenceLynnwood, WA

October 2, 2013

Doug SpohnWellness Manager

WA State Department of Labor & Industries

Page 3: using data  to drive  organizational policy  changes: second-hand  smoke  at  the workplace

akaHOW TO GET EVERYONE HOPEFUL,

SCARED, MAD, AND POLARIZED:59 MONTHS OF MAKING FRIENDS

AND ENEMIESBy:

“Really Doug?”

Page 4: using data  to drive  organizational policy  changes: second-hand  smoke  at  the workplace

aka

THE L&I SMOKING STORY:MIRACLES STILL HAPPEN!

By:

“Yay Doug!”

Page 5: using data  to drive  organizational policy  changes: second-hand  smoke  at  the workplace

THE MORAL OF THE STORY FIRST . . .

WE CHANGED OUR POLICY ABOUT SECOND-HAND

SMOKE BASED ON DATA WE COLLECTED.

AND IT’S WORKING!

AND IT’S NOT MANDATED BY LAW, BTW.

Page 6: using data  to drive  organizational policy  changes: second-hand  smoke  at  the workplace

We are a big ship

“And we are big and slow”

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The back-story

• History & Culture• Workforce• Leadership• Unions• Laws• Readiness-to-change

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History & culture

• Roots in heavy industry• Construction trades visit a lot!• Lots of visitors use tobacco• Pro-labor environment/pro-labor state laws• Leadership has been change-adverse• Recent laws brought significant changes!

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The workforce

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Our leadership

• 20 executive leaders at HQ

• 300 supervisors at HQ

• Agency head is very influential

“What does Judy want?”

• New laws have brought energy, excitement, stress & chaos to the lives of leadership

• How to keep our employees productive?

Page 11: using data  to drive  organizational policy  changes: second-hand  smoke  at  the workplace

Judy

Page 12: using data  to drive  organizational policy  changes: second-hand  smoke  at  the workplace

Our leadership

• 20 executive leaders at HQ

• 300 supervisors at HQ

• Agency head is very influential

“What does Judy want?”

• New laws have brought energy, excitement, stress & chaos to the lives of leadership

• How to keep our employees productive?

Page 13: using data  to drive  organizational policy  changes: second-hand  smoke  at  the workplace

We are a union shop

• 4 primary unions• 1 is huge!• Avoid surprising anyone• Pride in union/management relationship

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We abide by the law

• Smoking law of 2005 – initiative by the people

• 25 feet from building entrances• But . . .

Page 15: using data  to drive  organizational policy  changes: second-hand  smoke  at  the workplace

But . . . smoke is controlled by physics and people seek comfort and

convenience!

• Smokers hover at the 25 foot mark

• Non-smokers walk through smoke to enter the building

• Smoke gets sucked through the doors via air pressure differences

• Wind currents move smoke and smoke will find non-smokers!

Page 16: using data  to drive  organizational policy  changes: second-hand  smoke  at  the workplace

L&I’s Readiness-to-Change

• PRE-CONTEMPLATION – before 2007• CONTEMPLATION – 2007 to 2010 (Wellness 360°)• DECISION – April 15, 2012 (survey commissioned)• ACTION – August 1 and September 17, 2012 (the

executive head nod & when the signs went up)

• MAINTENANCE – September 18, 2012 and beyond

Page 17: using data  to drive  organizational policy  changes: second-hand  smoke  at  the workplace

NOW, ON WITH THE STORY . . .

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Easy as 1, 2, 3?

• First, we gathered data• Second, we showcased our findings• Third, we carried out a decision

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Wrangling up some data

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Emily

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Observational studyEmily’s Secret Mission

• 2 months, October & November 2010• Where is the smoke coming from?• Provided insight into the scope of the

problem

Page 22: using data  to drive  organizational policy  changes: second-hand  smoke  at  the workplace

Smoking policy posseBuilding a wave of momentum!

• Internal Safety & Health Committee• Facilities Director• Budget Director• Union Leaders• Executive Leaders• Employees

Page 23: using data  to drive  organizational policy  changes: second-hand  smoke  at  the workplace

The Survey!Mission Impossible

• Agency survey committee• Bumps and bruised egos• Union heads-up• Last minute, “Why are we doing this again?”

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Judy

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The survey: what we wanted to learn

• Email anecdotal data accurate?• Observational study accurate?• If there’s a problem, what’s a solution?• The overall emotional pulse of the

workforce?

Page 26: using data  to drive  organizational policy  changes: second-hand  smoke  at  the workplace

We also wanted to learn . . .

• Is anyone planning to quit smoking?• Does anyone want smoking cessation

resources from us?• Do ex-smokers want to help their smoking

colleagues quit tobacco use?

Page 27: using data  to drive  organizational policy  changes: second-hand  smoke  at  the workplace

Survey results

• 67% of building occupants completed the survey – 1,132 employees/most were women

• 71% of survey takers believed that establishing designated smoking areas was the best option – other than going 100% smoke-free

• 30 current smokers indicated a desire to quit within the next 12 months

Page 28: using data  to drive  organizational policy  changes: second-hand  smoke  at  the workplace

Survey results (continued)

• 15 current smokers requested smoking cessation resources from Wellness 360°

• 90 personal quit-stories were submitted for the purpose of supporting others who want to quit

• 2,000 written comments – many were positive, many were mean-spirited

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The main message

• Move second hand smoke away from the building

• Protect the smokers from the wet weather• Make sure the policy is very clear and easy to

understand

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The head nod heard ‘round the agency!(and now in Lynnwood)

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Page 32: using data  to drive  organizational policy  changes: second-hand  smoke  at  the workplace

The head nod heard ‘round the agency!(and now in Lynnwood)

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Judy

Page 34: using data  to drive  organizational policy  changes: second-hand  smoke  at  the workplace

The head nod heard ‘round the agency!(and now in Lynnwood)

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People helping people

• Communication plan• Wellness 360° resources• Personal quit stories• Grace and understanding

Page 36: using data  to drive  organizational policy  changes: second-hand  smoke  at  the workplace

The main message

• Move second hand smoke away from the building

• Protect the smokers from the wet weather• Make sure the policy is very clear and easy to

understand

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The Power of One

“Thank you Doug. I have enrolled. Time to get healthy for myself and become part of the solution and not part of the problem. I appreciate what the wellness program is trying to achieve and can tell you I am walking more, eating healthier and taking out the vices one at a time. Your program has helped give that extra push to act now, not later, because often never happens.”

Daniel, 2012After receiving smoking cessation resources from Wellness 360°

Page 42: using data  to drive  organizational policy  changes: second-hand  smoke  at  the workplace

TimelineFrom data to decision to implementation

DATA: 2007-2010 Email archivingDATA: Oct-Nov 2010 Observational study

2011 Back burner – missed good weather window Nov 2011 Floated change idea with key leaders

Jan 2012 Aligned with Internal Safety & Health CommitteeJan-Apr 2012 Employee survey developmentApr-May 2012 Survey administration

DATA: Jun 2012 Survey analysis & publicationJun-Jul 2012 Executive leadership pitch preparation

DATA: Aug 1, 2012 Facts & proposal pitched to executive leadershipAug 1, 2012 Proposal & plan accepted by executive leadership

DATA: Aug-Sep 2012 Data from multiple sources communicated to employeesSep 17, 2012 New policy implemented

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The end of the L&I story(or is it really?)

• Minor adjustments for now• 100% smoke-free future?• Never-ending good will for employees• Huge leverage for Wellness 360°

Page 44: using data  to drive  organizational policy  changes: second-hand  smoke  at  the workplace

The Final Lesson:

“Don’t give up the ship”Yes, we are big and slow, but we can change

course. Just give us time and space.

Page 45: using data  to drive  organizational policy  changes: second-hand  smoke  at  the workplace

Thank You!

Doug Spohn

Wellness Manager

Dept. of Labor & Industries

Washington State

[email protected]

360.902.6304