using data to drive organizational policy changes: second-hand smoke at the workplace
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using data to drive organizational policy changes: second-hand smoke at the workplace. October 2, 2013. Healthy Worksite Summit Pre-Conference Lynnwood, WA. Doug Spohn Wellness Manager WA State Department of Labor & Industries. aka how to get everyone hopeful, - PowerPoint PPT PresentationTRANSCRIPT
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USING DATA TO DRIVE ORGANIZATIONAL POLICY CHANGES: SECOND-HAND SMOKE
AT THE WORKPLACE
Healthy Worksite Summit Pre-ConferenceLynnwood, WA
October 2, 2013
Doug SpohnWellness Manager
WA State Department of Labor & Industries
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akaHOW TO GET EVERYONE HOPEFUL,
SCARED, MAD, AND POLARIZED:59 MONTHS OF MAKING FRIENDS
AND ENEMIESBy:
“Really Doug?”
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aka
THE L&I SMOKING STORY:MIRACLES STILL HAPPEN!
By:
“Yay Doug!”
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THE MORAL OF THE STORY FIRST . . .
WE CHANGED OUR POLICY ABOUT SECOND-HAND
SMOKE BASED ON DATA WE COLLECTED.
AND IT’S WORKING!
AND IT’S NOT MANDATED BY LAW, BTW.
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We are a big ship
“And we are big and slow”
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The back-story
• History & Culture• Workforce• Leadership• Unions• Laws• Readiness-to-change
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History & culture
• Roots in heavy industry• Construction trades visit a lot!• Lots of visitors use tobacco• Pro-labor environment/pro-labor state laws• Leadership has been change-adverse• Recent laws brought significant changes!
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The workforce
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Our leadership
• 20 executive leaders at HQ
• 300 supervisors at HQ
• Agency head is very influential
“What does Judy want?”
• New laws have brought energy, excitement, stress & chaos to the lives of leadership
• How to keep our employees productive?
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Judy
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Our leadership
• 20 executive leaders at HQ
• 300 supervisors at HQ
• Agency head is very influential
“What does Judy want?”
• New laws have brought energy, excitement, stress & chaos to the lives of leadership
• How to keep our employees productive?
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We are a union shop
• 4 primary unions• 1 is huge!• Avoid surprising anyone• Pride in union/management relationship
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We abide by the law
• Smoking law of 2005 – initiative by the people
• 25 feet from building entrances• But . . .
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But . . . smoke is controlled by physics and people seek comfort and
convenience!
• Smokers hover at the 25 foot mark
• Non-smokers walk through smoke to enter the building
• Smoke gets sucked through the doors via air pressure differences
• Wind currents move smoke and smoke will find non-smokers!
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L&I’s Readiness-to-Change
• PRE-CONTEMPLATION – before 2007• CONTEMPLATION – 2007 to 2010 (Wellness 360°)• DECISION – April 15, 2012 (survey commissioned)• ACTION – August 1 and September 17, 2012 (the
executive head nod & when the signs went up)
• MAINTENANCE – September 18, 2012 and beyond
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NOW, ON WITH THE STORY . . .
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Easy as 1, 2, 3?
• First, we gathered data• Second, we showcased our findings• Third, we carried out a decision
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Wrangling up some data
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Emily
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Observational studyEmily’s Secret Mission
• 2 months, October & November 2010• Where is the smoke coming from?• Provided insight into the scope of the
problem
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Smoking policy posseBuilding a wave of momentum!
• Internal Safety & Health Committee• Facilities Director• Budget Director• Union Leaders• Executive Leaders• Employees
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The Survey!Mission Impossible
• Agency survey committee• Bumps and bruised egos• Union heads-up• Last minute, “Why are we doing this again?”
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Judy
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The survey: what we wanted to learn
• Email anecdotal data accurate?• Observational study accurate?• If there’s a problem, what’s a solution?• The overall emotional pulse of the
workforce?
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We also wanted to learn . . .
• Is anyone planning to quit smoking?• Does anyone want smoking cessation
resources from us?• Do ex-smokers want to help their smoking
colleagues quit tobacco use?
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Survey results
• 67% of building occupants completed the survey – 1,132 employees/most were women
• 71% of survey takers believed that establishing designated smoking areas was the best option – other than going 100% smoke-free
• 30 current smokers indicated a desire to quit within the next 12 months
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Survey results (continued)
• 15 current smokers requested smoking cessation resources from Wellness 360°
• 90 personal quit-stories were submitted for the purpose of supporting others who want to quit
• 2,000 written comments – many were positive, many were mean-spirited
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The main message
• Move second hand smoke away from the building
• Protect the smokers from the wet weather• Make sure the policy is very clear and easy to
understand
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The head nod heard ‘round the agency!(and now in Lynnwood)
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The head nod heard ‘round the agency!(and now in Lynnwood)
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Judy
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The head nod heard ‘round the agency!(and now in Lynnwood)
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People helping people
• Communication plan• Wellness 360° resources• Personal quit stories• Grace and understanding
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The main message
• Move second hand smoke away from the building
• Protect the smokers from the wet weather• Make sure the policy is very clear and easy to
understand
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The Power of One
“Thank you Doug. I have enrolled. Time to get healthy for myself and become part of the solution and not part of the problem. I appreciate what the wellness program is trying to achieve and can tell you I am walking more, eating healthier and taking out the vices one at a time. Your program has helped give that extra push to act now, not later, because often never happens.”
Daniel, 2012After receiving smoking cessation resources from Wellness 360°
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TimelineFrom data to decision to implementation
DATA: 2007-2010 Email archivingDATA: Oct-Nov 2010 Observational study
2011 Back burner – missed good weather window Nov 2011 Floated change idea with key leaders
Jan 2012 Aligned with Internal Safety & Health CommitteeJan-Apr 2012 Employee survey developmentApr-May 2012 Survey administration
DATA: Jun 2012 Survey analysis & publicationJun-Jul 2012 Executive leadership pitch preparation
DATA: Aug 1, 2012 Facts & proposal pitched to executive leadershipAug 1, 2012 Proposal & plan accepted by executive leadership
DATA: Aug-Sep 2012 Data from multiple sources communicated to employeesSep 17, 2012 New policy implemented
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The end of the L&I story(or is it really?)
• Minor adjustments for now• 100% smoke-free future?• Never-ending good will for employees• Huge leverage for Wellness 360°
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The Final Lesson:
“Don’t give up the ship”Yes, we are big and slow, but we can change
course. Just give us time and space.
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Thank You!
Doug Spohn
Wellness Manager
Dept. of Labor & Industries
Washington State
360.902.6304