Upload File

The top documents of joannakam

(Ehrenberg & Goodhardt 2000) New Brands Near Instant Loyalty
(Ehrenberg & Goodhardt 2000) New Brands Near Instant Loyalty
2 views
Customer Satisfaction Should Not Be the Only Goal
Customer Satisfaction Should Not Be the Only Goal
8 views
Governing Stock Markets in Transition Economies Lessons From China
Governing Stock Markets in Transition Economies Lessons From China
217 views
the Impact of Brand Image on Consumer Behavior a Literature Review
the Impact of Brand Image on Consumer Behavior a Literature Review
232 views
the Relationship Between Customer Satisfaction and Loyalty Cross-Industry Differences
the Relationship Between Customer Satisfaction and Loyalty Cross-Industry Differences
23 views
Customer Loyalty Development the Role of Switching Costs
Customer Loyalty Development the Role of Switching Costs
221 views
Testing an Expanded Attitude Model of Goal-directed Behavior in a Loyalty Context
Testing an Expanded Attitude Model of Goal-directed Behavior in a Loyalty Context
224 views
the Relationship Between Customer Loyalty and Purchase Incidence
the Relationship Between Customer Loyalty and Purchase Incidence
16 views
Alternative Scales for Measuring Service Quality a Comparative Assessment Based On
Alternative Scales for Measuring Service Quality a Comparative Assessment Based On
216 views
the Effects of Corporate Brand Attributes on Attitudinal and Behavioural Consumer Loyalty
the Effects of Corporate Brand Attributes on Attitudinal and Behavioural Consumer Loyalty
18 views
Understanding Customer Loyalty Through System Dynamics the Case of a Public Sports Service in Spain
Understanding Customer Loyalty Through System Dynamics the Case of a Public Sports Service in Spain
11 views
Customer Loyalty the Future of Hospitality Marketing
Customer Loyalty the Future of Hospitality Marketing
233 views
an Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty
an Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty
230 views
Customer Satisfaction and Loyalty Start With the Product, Culminate With the Brand
Customer Satisfaction and Loyalty Start With the Product, Culminate With the Brand
227 views
a National Customer Satisfaction Barometer the Swedish Expe
a National Customer Satisfaction Barometer the Swedish Expe
232 views
Customer Satisfaction in the Hong Kong Mobile Phone Industry
Customer Satisfaction in the Hong Kong Mobile Phone Industry
244 views
Customer Loyalty Toward an Integrated Conceptual Framework
Customer Loyalty Toward an Integrated Conceptual Framework
25 views
Brand Loyalty vs. Repeat Purchasing Behavior
Brand Loyalty vs. Repeat Purchasing Behavior
242 views
(Kumar & Shah 2004) Building and Sustaining Profitable Customer Loyalty for 21st Century
(Kumar & Shah 2004) Building and Sustaining Profitable Customer Loyalty for 21st Century
22 views
The Impact of Organizational Capabilities on the Development of Radical and Incremental Product Innovation and Product Innovation Performance
The Impact of Organizational Capabilities on the Development of Radical and Incremental Product Innovation and Product Innovation Performance
6 views