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The top documents of dr-ted-marra

Strategic customer relationship management description for slide share
Strategic customer relationship management description for slide share
1.025 views
Dr. Ted Marra slide share cv
Dr. Ted Marra slide share cv
135 views
Slide share The Ultimate 'Train the Trainers' Service Excellence Learning and Development programme for All Customer Contact Personnel
Slide share The Ultimate 'Train the Trainers' Service Excellence Learning and Development programme for All Customer Contact Personnel
154 views
Strategic Leadership Description for SlideShare
Strategic Leadership Description for SlideShare
252 views
Customer Service part 1
Customer Service part 1
181 views
Slide share How Customer Focused is Your Organisation? Use This Diagnostic Assessment Tool for Management to Find Out!
Slide share How Customer Focused is Your Organisation? Use This Diagnostic Assessment Tool for Management to Find Out!
95 views
Slide share Strategic Customer Relationship Management & The 7 Sins - complete & unabridged version
Slide share Strategic Customer Relationship Management & The 7 Sins - complete & unabridged version
125 views
Wisdom Chronicles A new book from Dr. Ted Marra available on Amazon
Wisdom Chronicles A new book from Dr. Ted Marra available on Amazon
300 views
Brochure 7 deadly sins of management & competing the future (1)
Brochure 7 deadly sins of management & competing the future (1)
59 views
Slide share The Ultimate Call Centre Diagnostic Assessment Survey based upon EFQM Business Excellence
Slide share The Ultimate Call Centre Diagnostic Assessment Survey based upon EFQM Business Excellence
98 views
Customer service part 2
Customer service part 2
75 views
Journey to wisdom slide share - learning programmes for executives and leaders of tomorrow
Journey to wisdom slide share - learning programmes for executives and leaders of tomorrow
226 views
Slide share Customer Focused Six Sigma - European Quality Journal
Slide share Customer Focused Six Sigma - European Quality Journal
152 views
Slide share Call Center Journal Article
Slide share Call Center Journal Article
137 views
Slide share Hyper-Decision Making - Short Version
Slide share Hyper-Decision Making - Short Version
452 views
Slide share Institute for Quality Assurance London - QualityWorld Customer Focus article
Slide share Institute for Quality Assurance London - QualityWorld Customer Focus article
428 views
Complaints Management Part 1
Complaints Management Part 1
105 views
7 deadly sins of customer management webinar
7 deadly sins of customer management webinar
103 views
Slide share Customer Loyalty Journal article
Slide share Customer Loyalty Journal article
146 views
Slide share Conference Board New York - Customer Relationship Excellence
Slide share Conference Board New York - Customer Relationship Excellence
212 views