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The top documents of dr-natalie-petouhoff
Reducing The Costs of Customer Self-Service: Dr. Natalie's Research On GetSatisfaction.com Communities
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How to Make a Business Case for #Socialmedia Gain Social Media ROI with Crimson-Hexagon
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Keynote Auto Summit: Measuring Engagement in the Auto Industry
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How technology affects agent performance and the bottom line by @dr natalie petouhoff-contact center
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Dr. Natalie's 7 Steps to Great Customer Experiences With ZenDesk
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Setting up a Social Media Measurement Program - Dispelling #SMROI Myths & Case Studies by @DrNatalie
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Social Innovation: Dr. Natalie's Speech at the Spigit Conference On Crowd and Customer Empowered Engagement Driving Social Innovation
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7 Steps To Travel Industry Social Media Mastery by @DrNatalie #DrNatalie
531 views
Social Media Monitoring ROI & Setting Up A Measurement Program @DrNatalie
882 views
Keynote: How to Think About Giving Attribution to the Contribution Of Social Media Monitoring to Your Business
233 views