users in the spotlight: study on the use of the dutch scientific portal narcis, 2009
DESCRIPTION
Users in the spotlight: study on the use of the Dutch scientific portal NARCIS, 2009. Elly Dijk, Arjan Hogenaar, Marga van Meel Royal Netherlands Academy of Arts and Sciences KNAW Research Information CRIS 2010 , Aalborg , 3 June 2010. Royal Netherlands Academy of Arts and Sciences. - PowerPoint PPT PresentationTRANSCRIPT
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USERS IN THE SPOTLIGHT: STUDY ON THE USE OF THE
DUTCH SCIENTIFIC PORTAL NARCIS, 2009
Elly Dijk, Arjan Hogenaar, Marga van Meel
Royal Netherlands Academy of Arts and Sciences
KNAW Research Information
CRIS 2010 , Aalborg, 3 June 2010
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ROYAL NETHERLANDS ACADEMY OF ARTS AND SCIENCES
Department of Research Information
Mission: − National focal point of research
information
Member of EuroCRIS
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OUTLINE
− Dutch portal NARCIS
− IP analysis
− Surveys
− Interviews
− Conclusions
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INFORMATION INFRASTRUCTURE IN THE NETHERLANDS
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USE OF NARCIS IN 2009: 1.2 MILLION USERS
Jan Feb March April May June July Aug Sept Oct Nov Dec0
20000
40000
60000
80000
100000
120000
140000
160000
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IP ADDRESS ANALYSIS, 2 SURVEYS, 17 INTERVIEWS
Ip nummer Name Views Category
192.107.175.11
WWS, Department of Energy Office of Scientific and Technical Information 217322 University not NL
137.224.252.10 Wageningen University and Research Centre 27792 University NL
156.83.1.251 Erasmus Medisch Centrum 9864 University NL
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IP ADDRESS ANALYSIS
Ip nummer Name Views Category
192.107.175.11
WWS, Department of Energy Office of Scientific and Technical Information 217322 University not NL
137.224.252.10 Wageningen University and Research Centre 27792 University NL
156.83.1.251 Erasmus Medisch Centrum 9864 University NL
130.37.210.210 VU UniversitY Amsterdam 5014 University NL
10.20.32.124 Private 4990 Provider NL
145.88.209.33 Leiden University Medical Centre 4720 University NL
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ORIGIN OF NARCIS USERS BASED ON IP ADDRESS
Category Origin of NARCIS use in %Research university 36%Research institution 4%University of Applied Sciences 8%Government 6%Not for profit 2%Hospital 1%Business 11%Media 1%Provider 32%
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FIRST SURVEY
− Online survey on NARCIS website - SurveyMonkey
− Purpose:• Gather information on NARCIS users• What information were they looking for?
− Closed answers with one open answer option
− 268 respondents (207 Dutch version; 61 English version)
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6 QUESTIONS
− What is your field of activity?− What is your profession? − How often did you visit NARCIS in the past six months? − What were you looking for?− What do you find important in a system such as NARCIS? − NARCIS is being developed continually. What are your
suggestions?
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WHAT IS YOUR FIELD OF ACTIVITY?
Univ./Research Trade and Industry Government Media Other0
10
20
30
40
50
60
70
59
15 15
1
10
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WHAT IS YOUR PROFESSION?
Researcher36%
Policy officer5%
Journalist1%
Information specialist21%
Other37%
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HOW OFTEN DID YOU VISIT NARCIS IN THE PAST SIX MONTHS?
61%18%
21%
1 - 3 times 4-10 times more than 10 times
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WHAT WERE YOU LOOKING FOR?
Researchers Experts Organisations Addresses Research Publications E-theses Datasets Other0
10
20
30
40
50
60
70
30
12 96
19
53
63
7 4
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WHAT DO YOU FIND IMPORTANT IN A SYSTEM SUCH AS
NARCIS?
Click through to more information
One-stop-shop Download full-text RSS feed Personal pages Other0
10
20
30
40
50
60
70
80
90
60
46
78
18
26
8
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WHAT ARE YOUR SUGGESTIONS FOR FURTHER DEVELOPMENT?
Internati
onal re
sear
ch in
form
ation
Browsin
g poss
ibilitie
s
New fu
nctionali
ties
Finan
ce poss
ibili
ties
Download
figu
res
Citatio
n freq
uencie
s
Resea
rch netw
orks
Other
0
10
20
30
40
50
6053
29
42
1822 23
27
5
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SECOND SURVEY
−44 respondents from the first survey
−Goal: survey usage of various NARCIS sections and the users’ satisfaction
− Same characteristics as respondents of first survey
−Only difference: greater use of NARCIS
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WHAT ARE YOU LOOKING FOR AND WHY?
Experts Organisations Research Publications Datasets Other0
10
20
30
40
50
60
70
80
90
100
32
21
76
87
16
22
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SATISFIED OR VERY SATISFIED WITH THE RESULTS OF NARCIS USE
Organisations Persons Current research Datasets Open Access publications Other publications0
10
20
30
40
50
60
70
80
90
50
63 65
23
82
68
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17 SEMI-STRUCTURED INTERVIEWS
−Nine researchers: 3 humanities, 3 science, 3 social sciences
−Policy makers: 4
− Information specialists: 4
− Journalists: 2
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MAIN QUESTIONS
−To what extent does the target group for whom NARCIS may be relevant actually use the service? Can any conclusions be drawn about non-users?
−To what extent could NARCIS be useful for non-users given their information behaviour?
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SCRIPT
−Which information sources are used?
−How does the interviewee search for information?
−What problems does she/he encounter when searching for information?
−Not about NARCIS!
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WHY RESPONDENTS USE CRIS INFORMATION
− They use their own networks, except for exploring new areas or finding information about lesser-known researchers
− Individuals and organisations: • Researchers: to get background material that may add
value to their publications• Non-researchers: to find experts in a particular field in
order to gather more information− Current research: to gain an early impression of work
being done in new fields of research
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INFORMATION SOURCES
− Digital Library of the respondent’s own university
− Search engines (Google, Google Scholar)
− Personal contacts/participation at conferences/workshops
− Blogs and Twitter
− Dissertations and journal articles
− Subscription to alert services
− Personal (online) networks (LinkedIn)
− Datasets (surveys, audio-visual material) and statistical information
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PROBLEMS FOR RESEARCHERS
− Quality
− Accessibility
− Coverage
− Context
− Persistence
− Information overload
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PROBLEMS FOR NON-RESEARCHERS
− Absence of very concise abstracts of scientific publications
− No free access to some texts
− Difficulty in finding experts
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CONCLUSIONS: SURVEYS
− Half of the NARCIS users: universities/of applied sciences), research institutions
− Most searches are for dissertations; also for other Open Access publications, information about research and expertise
− Appreciated: downloading, one-stop-shop; links from persons to publications
− Development: access to international information
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CONCLUSION INTERVIEWS
− Many of the respondents’ wishes can be met by NARCIS
− Garanteed quality of the NARCIS content
− Access to Open Access publications
− Finding experts
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MAIN CONCLUSION
What we need is a better PR effort!
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Thank you for your attention!
www.narcis.nl
Acknowledgements: Repke de Vries and Henk Voorbij