user story mapping

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Upload: naresh-jain

Post on 06-May-2015

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DESCRIPTION

A prioritized user story backlog helps to understand what to do next, but is a difficult tool for understanding what your whole system is intended to do. A user story map arranges user stories into a useful model to help understand the functionality of the system, identify holes and omissions in your backlog, and effectively plan holistic releases that delivery value to users and business with each release.

TRANSCRIPT

Page 1: User Story Mapping

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Page 2: User Story Mapping

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Page 3: User Story Mapping

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Starting with the

User Story

What do you know about user stories?

What do you like about user stories?

What causes you trouble with user stories

<

Page 4: User Story Mapping

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Page 5: User Story Mapping

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!"Kent Beck coined the

term user stories in

Extreme Programming

Explained 1st Edition, 1999

Page 6: User Story Mapping

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As a [type of user]

I want to [perform some task]

so that I can [reach some goal]

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Page 7: User Story Mapping

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Page 8: User Story Mapping

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Let’s talk about the nature

of multi-purpose things(yes I’m going meta)

<

Page 9: User Story Mapping

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Page 10: User Story Mapping

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How do I

describe to you

what I want?

How

do I understand

users and their

needs?

<E"B$-2)*

What are the

details of this

feature I need

to specify?

F7

What are

the details of

what I need to

build today?4$3$,)B$-

How

do I validate

this work is

done?1$21$-

How

do I schedule

this work and

track it its &G

What are the

things my

product needs to

be successful?

>82.*$22",$'4$-

Page 11: User Story Mapping

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Page 12: User Story Mapping

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@A

Page 13: User Story Mapping

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Page 14: User Story Mapping

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Page 15: User Story Mapping

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Page 16: User Story Mapping

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The foundational building

block of a stories that say

what people are doing

(user tasks)

<=

Page 17: User Story Mapping

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HI

Page 18: User Story Mapping

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What’s common about the items

each of you wrote down?

What was different?

<=

Page 19: User Story Mapping

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problem or

goal How I’d like to feel, or what

I’d like to achieve

Take some

action action evaluation Did that action deliver the results I

expected?

goal evaluation Is my goal met or problem

resolved?

the worldInformation and tools

>?

Page 20: User Story Mapping

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problem or

goal How I’d like to feel, or what

I’d like to achieve

<0.*=")>"10-$$",$3$,2?"/)',+"1'2=+"'*4"1)),

the worldInformation and tools

Take some

action action evaluation Did that action deliver the results I

expected?

goal evaluation Is my goal met or problem

resolved?

goal

task

tool@A

Page 21: User Story Mapping

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goal

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Page 22: User Story Mapping

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software

goals

tasks

toolsfeaturesBB

Page 23: User Story Mapping

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User tasks make ideal

user stories:

Title: Take a shower

As an instructor

I want to take a shower

So that I don’t offend my colleagues

Page 24: User Story Mapping

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user story

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software

tasks

features

goalsAs a weekend gardener

I want to dig a hole

so that I can plant a tree

B)-$"1'2AC9$*1-.9D

As a weekend gardener

I want a shovel

so that I can [dig a hole to]

plant a tree

B)-$"1)),C9$*1-.9D

E)-"F$'18-$C9$*1-.9G"

HI

Page 25: User Story Mapping

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Organize user stories into a

map that communicates

experience

<=

Page 26: User Story Mapping

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Page 27: User Story Mapping

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Page 28: User Story Mapping

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Page 29: User Story Mapping

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Page 30: User Story Mapping

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Page 31: User Story Mapping

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Page 32: User Story Mapping

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Gary Levitt, owner & designer of Mad Mimi

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Page 33: User Story Mapping

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Page 34: User Story Mapping

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Product Discovery Looks Like this:

<=

Page 35: User Story Mapping

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Page 36: User Story Mapping

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The easiest way to write

user stories is by telling

user stories(hopefully this won’t come as a surprise)

<=

Page 37: User Story Mapping

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Let’s try one together...

<=

Page 38: User Story Mapping

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Discuss, fill in, refine the

map, and test for

completeness

<=

Page 39: User Story Mapping

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Repeated review of the story map with multiple users and subject matter experts will help test the model for completeness

Page 40: User Story Mapping

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Page 41: User Story Mapping

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“..people can often

mine their own

extensive experiences to

create effective

Personas...”

:'3.4"I822;'*

Page 42: User Story Mapping

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Page 43: User Story Mapping

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9'-42"2A'>',,=+"5$"9'*"1$,,"B.//$-"21)-.$2C$21"10$"D1)-="E'A"B="1$,,.*/"B.//$-"21)-.$2"5.10".1

! F0))2$"'*"'9>3.1="1)"21'-1"5.10

! G0$*"-$'4.*/",$H"1)"-./01"82$"10$"9)*I8*9>)*"J'*4"10$*K"1)"9)**$91"9'-42".*"10$"21)-=

! G.10"9'-42".*"10$"2';$"-)5"82$"J)-K"1)"9)**$91"9'-42".*"10$"21)-=

! L)-"9'-42"B$,)5"10$"1)A+"J'B2),81$,="*$9$22'-=K"'M.2+"82$"10$"A0-'2$"J;./01")A>)*',,=K"1)"

9);;8*.9'1$")A>)*',.1=

! F0)2$"'"9)*9-$1$"82$-"*';$"1)"0$,A"1$,,"10$"21)-=

time

necessity

NN

Page 45: User Story Mapping

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<="'--'*/.*/"'9>3.1="'*4"1'2?@9$*1-.9"21)-="

9'-42"2A'>',,=+"5$"9'*"1$,,"B.//$-"21)-.$2

time

necessity

CD

“Steve knows the title of what he’s looking for. He steps up to

the kiosk and searches by title. Optionally he might have

searched by artist. After seeing titles that match what he typed

in, Steve views the price new and used, and then views the

status – whether it’s in stock or not. He notices it’s in stock as

both new and used, so then Steve views the location in the store

for the used title.”

E)>9$"10$"B),4"F'9$4"82$-"1'2?2"

F-);")8-"21)-=";'A

E)>9$"10$"9)*G8*9>)*2"10'1"?*.1"10$"

9'-42"1)/$10$-".*1)"'",)*/$-"21)-=

Page 46: User Story Mapping

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<0$"82$-"21)-=";'>"9)*1'.*2"15)"

.;>)-1'*1"'*'1);.9',"?$'18-$2<0$"!"#$!%&'")?"10$"'>>,.9'@)*".2"10$",.21")?"

$22$*@',"'9@3.@$2"10$"'>>,.9'@)*"28>>)-12

<0$"(")$*&+,-$')'.%&".2"10$"2)A5'-$"5$"B8.,4"10'1"

28>>)-12"10$",$'21"*8;B$-")?"*$9$22'-="1'2C2"'9-)22"

10$"?8,,"2>'*")?"82$-"$D>$-.$*9$

time

necessity

The backbone

The walking skeleton

EF

Page 47: User Story Mapping

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@)-A"1)/$10$-"'2"'"1$';

B))A"C)-"!"#$%&!'($)#!*+*

! @0'1"$,2$";./01"82$-2")C"10$"2>21$;"0'3$"

4)*$"10'1"4.4*D1"9);$"8?".*">)8-"29$*'-.)2E

B))A"C)-"$,-$.'/&*

! @0'1"9)8,4"/)"5-)*/+"'*4"50'1"5)8,4"10$"

82$-"0'3$"1)"4)"1)"-$9)3$-E

F)*2.4$-"/#0$%)1*$%*

! @0'1";./01")10$-"1>?$2")C"82$-2"4)"1)"-$'90"

10$.-"/)',2E

G*.1"',"10$2$"'44.H)*',"21)-.$2".*1)">)8-";'?

IJ

Page 48: User Story Mapping

!"#$%"&'()*+"',,"-./012"-$2$-3$4+"55567/.,$&-)4891:$2./*69);

Slice the map to find ideal

incremental releases

<=

Page 49: User Story Mapping

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<.3$*"21)-=";'>")-/'*.?$4"3$-@9',,="A="

*$9$22.1=+"5$"*$$4")*,="2,.9$"1)">,'*

B0))2$"9)0$-$*1"/-)8>2")C"C$'18-$2"10'1"9)*2.4$-"10$"2>'*")C"A82.*$22"

C8*9@)*',.1="'*4"82$-"'9@3.@$2

D8>>)-1"',,"*$9$22'-="'9@3.@$2"5.10"10$"E-21"-$,$'2$

F;>-)3$"'[email protected]="28>>)-1""'*4"'44"'44.@)*',"'9@3.@$2"5.10"28A2$G8$*1"-$,$'2$2

time

optio

nalit

y

necessary

lessoptional

moreoptional

first release

second release

third release

HI

Page 50: User Story Mapping

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<.3$*"21)-=";'>")-/'*.?$4"3$-@9',,="A="

*$9$22.1=+"5$"*$$4")*,="2,.9$"1)">,'*

BC

Page 51: User Story Mapping

!"#$%"&'()*+"',,"-./012"-$2$-3$4+"55567/.,$&-)4891:$2./*69);

It’s easy to make release

“slices” and move

detailed stories into them

<=

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744.*/"1'<$",.*$2"1)"10$"5',,",$12"

<'-=9.<'*12")-/'*.>$"21)-.$2".*1)",'?$-2

@A

Page 53: User Story Mapping

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744.*/"1'<$",.*$2"1)"10$"5',,",$12"

<'-=9.<'*12")-/'*.>$"21)-.$2".*1)",'?$-2

@A

Page 54: User Story Mapping

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744.*/"1'<$",.*$2"1)"10$"5',,",$12"

<'-=9.<'*12")-/'*.>$"21)-.$2".*1)",'?$-2

@A

Page 55: User Story Mapping

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&,'**.*/".*9-$;$*1',"-$,$'2$2"9'*"<$"

='9.,.1'1$4"'2"'"9),,'<)-'>3$"$3$*1

??

Page 56: User Story Mapping

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<8.,4.*/"<$($-"&-)48912"=2.*/

=2$-">1)-?"@'AA.*/

#$%"&'()*BA'()*C'9;6)-/

5556'/.,$A-)48914$2./*69);

Page 57: User Story Mapping

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Bonus Material (Not addressed in the Story Mapping session)

<=

Page 58: User Story Mapping

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Iteratively and

incrementally construct

software

<=

Page 59: User Story Mapping

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<-'4.=)*',"2)>5'-$"4$3$,)?;$*1"@A$2"29)?$"

10$*"$2=;'1$2+"'*4"'($;?12"1)"@A"=;$"'*4"9)21

Traditional

software

development

Scope

Time Cost

(resources)

BC

Page 60: User Story Mapping

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7/.,$"4$3$,)<;$*1"=>$2"?;$"'*4"9)21+"10$*",$3$-'/$2"

.1$-'?)*"'*4".*9-$;$*?*/"1)";'>.;.@$"29)<$"

Traditional

software

development

Scope

Time Cost

(resources)Scope

Time

Cost

(resources)

Agile

software

development

AB

Page 61: User Story Mapping

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<$3$-'/$"'"20'-$4"8*4$-21'*4.*/")="4$2.-$4">-)4891"

/)',2"1)";.*.;.?$"29)>$"50.,$";'@.;.?.*/"3',8$

Traditional

software

development

Scope

Time Cost

(resources)Scope

Time

Cost

(resources)

Agile

software

development

Target business goals &

outcomes AB

Page 62: User Story Mapping

!"#$%"&'()*+"',,"-./012"-$2$-3$4+"55567/.,$&-)4891:$2./*69);

To release benefit on a

schedule we’ll need to

leverage incremental and

iterative thinking(What’s the difference?)

<=

Page 63: User Story Mapping

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<.*9-$;$*=*/>"?8.,42"'"?.1"'1"'"=;$

1 2 3 4 5

Incrementing calls for a fully

formed idea.

And, doing it on time requires

dead accurate estimation.

@A

Page 64: User Story Mapping

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<.1$-'=*/>"?8.,42"'"-)8/0"3$-2.)*+"

3',.4'1$2".1+"10$*"2,)5,@"?8.,42"8A"B8',.1@

1 2 3

A more iterative allows you to

move from vague idea to

realization making course

corrections as you go.

4 5

CD

Page 65: User Story Mapping

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>'*?")-/'*.@'A)*2"9)*2.4$-"-$3.2.*/"10$"2';$"

B8*9A)*',.1?"'2"B'.,8-$6""C1$-'A)*".2"*)1"

1),$-'1$46

Page 66: User Story Mapping

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72"'"<-)4891")5*$-+"=)8"*$$4"'";)-$"-$>*$4"

8*4$-21'*4.*/")?"@20.<<'A,$B

CC

Page 67: User Story Mapping

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tool

<$$=.*/")8-"82$-"21)-.$2"1'2>?9$*1-.9"

',,)5$4"82"1)"4$@$-"2),8A)*"4$9.2.)*2

user goal

user task

BC

Page 68: User Story Mapping

hold my options open

!"#$%"&'()*+"',,"-./012"-$2$-3$4+"55567/.,$&-)4891:$2./*69);

<'=$">$'18-$"4$9.2.)*2".*"10$"9)*1$?1")>"

@;$"'*4"A84/$1",.;.1'@)*2

hole (to put the flower in)

dig hole

?

BC

Page 69: User Story Mapping

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<);;.1"1)"2'=2>?.*/"82$-"*$$42+"*)1"1)"

2@$9.A9">$'18-$2

hole (to put the flower in)

dig hole

?

BC

Page 70: User Story Mapping

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51

&-)48912"5.10"2.;.,'-"<$'18-$2")=$*"3'->"

28?21'*@',,>".*"10$"A-.9$"5$"A'>

low cost moderate cost high cost

B0.*C"'?)81"10$"0./0D,$3$,"<$'18-$2"

.*"'"9'-"D"5$,,"'"?82".*")8-"$E';A,$

71"'"0./0",$3$,+"',,"<$'18-$2"'-$"

*$9$22'->

F81"5$"C*)5"10'1"',,"?82$2"4)*G1"

0'3$"10$"2';$"A-.9$

H'90"$22$*@',"<$'18-$"3'-.$2".*"

28?I$9@3$"J8',.1>"'%$9@*/"10$"K*',"

A-.9$

LM

$*/.*$

1-'*2;.22.)*

?-'C$2

282A$*2.)*

2$'12

21$$-.*/"50$$,

N"

Page 71: User Story Mapping

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<'*)"9'8=)*2"82"1)"9)*2.4$-">8',.1?"'2"@$.*/"

9);A)2$4")B"!"#$%&'$"'*4"()"#$%&'$"$,$;$*12

C:.29822.)*2")B">8',.1?"0'3$"-$3),3$4"

'-)8*4"10$"15)"'2A$912")B"28@D$9=3.1?"

'*4")@D$9=3.1?"2.*9$"10$"=;$")B"

7-.21)1,$6"

E;@$44$4".*"10.2")@D$9=3$F28@D$9=3$"

2A,.1".2"10$".4$'"10'1"!"#$%&'$*+),-./0*

1$2/,.3(*/!*/4$*5%!36!27,3%$*/!*

2$+).2$7$3/(8"50.,$"()"#$%&'$*+),-./0*

1$2/,.3(*/!*/4$*5(,&(6,%&!3*!6*)($2(9GH

FFI)-.'J."<'*)

There’s more to

me than that

silly survey

technique!

KL

Page 72: User Story Mapping

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<'*)"$=>,'.*2"10-$$"/$*$-',"9,'22.?9'@)*2"A)-">-)4891"

A$'18-$2B"!"#$%&'()#+"*+)%,-!)+#-*+'.#+"'*4",).-/&$)0#1

2"#$%&'()#C0$">-)48912";821"0'3$"10.2"

A$'18-$2"A)-";$"1)"D$"

9)*2.4$-"10$">-)4891"

'99$>1'D,$

3+)%,-!)+#-*+'.#C0$";)-$")A"10.2"E"/$1+"10$"

D$($-

4).-/&$)0#E",)3$"10.2"$,$;$*1")A"10$"

>-)4891F

“This car has many flaws. Buy it

anyway. It’s so much fun to

drive”

-- from a NY Times review of the

Mini Cooper

GH

Page 73: User Story Mapping

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$'2.,B"3',.4'1$4"90'-'91$-.2@92")C"10$"=-)4891"828',,B"

.*"-$,'@)*"1)"10$"=-)48912E"2=$9.F9'@)*26"

! :)$2"10$"=-)4891"=$-C)-;">8/"C-$$"'2"2=$9.F$4G

! HI=$91")>?$9@3$"A8',.1B"1)">$"0./06

!"#$%&'(%)*"+,-./)0%1%02).3).4%)25%&-6&+'37)

30)5038"&.)8%2-97)&43-&%2)/3"):+;%)+2)+)

5038"&.)3<7%0=)"J0$2$"90).9$2"'%$91"10$"

=-)4891"82$-2E"=$-9$=@)*")C"A8',.1B

! K2"10$"=-)4891"2.;=,$"1)"82$G

! K2"10$"=-)4891"$L9.$*1"1)"82$G

! :)"K",.M$"82.*/"10$"=-)4891G

NO

Page 74: User Story Mapping

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<2$"10$"='*)"9,'22.>9'?)*2"1)"@)10"

A-.)-.?B$"'*4"2A,.1

Brakes

(must have)

Basic brakes

(must have)

Stopping

distance(one dimensional)

Anti-locking

(delighter)

Cool dashboard

light when

slipping

(delighter)

CD

=$$A".*";.*4E"F)8";821"G*)5"F)8-"9821);$-2"'*4"82$-2"1)"

4$1$-;.*$"28@H$9?3$"3',8$6

I*$"A$-2)*J2"4$,./01$-";'F",$'3$")10$-2"'A'10$?96""

7*)10$-J2";821"0'3$".2"82$,$22"1)")10$-"9821);$-2

Page 75: User Story Mapping

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features

release

en

gin

e

tra

nsm

issio

n

su

sp

en

sio

n

bra

ke

s

ex

teri

or

bo

dy

Inte

rio

r se

ati

ng

tire

s

sprint

1234

Product goal: (in 4 sprints) be driving the coolest bus in town

<=

>$1?2",))@"'1"50'1"0'AA$*2".B"5$"1'@$"'"

*'.3$".*9-$;$*1',"'AA-)'90"1)"9)*21-89C)*

>$1?2"21'-1"5.10"10$"D'2.9"B$'18-$2")B")8-"D826

Page 76: User Story Mapping

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1 2 3

Iterating affords building up quality over time

<$"9'*",$3$-'/$".1$-'=)*"1)">8.,4"8?"

@8',.1A

BC

Page 77: User Story Mapping

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<)*2.4$-"10$2$"=)8-"21)->"2?,.@*/"

0$8-.2A92"10'1"B8.,4"8?"C8',.1>!"#$%&$'$(()*+%

D)-"10$"=$'18-$"1)"B$";.*.;',,>"

4$;)*21-'B,$"E"B81"*)1"-$,$'2'B,$+"

50'1".2"10$";.*.;',"=8*9A)*',.1>

!"#$%&'()*)+,-$)./01),2&3)2'4'55#-3)

6'&75)#27)2,)8#&/7#9,2

,"-".)/)*+%0%1/$2).)/)*+"

F0'1"5)8,4"'44"10$"'B.,.1>"1)"?$-=)-;"

10$"82$-"1'2G".*"4.%$-$*1"5'>2H""744.*/"

.*"28B"1'2G2"10'1"'-$")?A)*',,>"

?$-=)-;$4H

!"#$%&'()#)+,-$)./01),%9,2#&)6'&75:)

7#0')&,,;<%)0,,&5:)/2%<0)0-#25&#9,2),2)

7#0'5

3"4$*+"

F0'1"5)8,4";'G$"10.2"=$'18-$"2'=$-"1)"

82$H""D)-"B)10"10$"82$-+"'*4"=)-"10$"

B82.*$22"?'>.*/"=)-"10$"2)I5'-$H

!"#$%&'()/2%<0)8#&/7#9,2:)'2+,-4'$'20)

,+)=<5/2'55)-<&'5)5<41)#5)4-'7/0)4#-7)

8#&/7#9,2))

5(".)/)*+6%7$#48#9":'$6%3$2%

;--$"/

F0'1"5)8,4";'G$"10.2"=$'18-$"$'2.$-"1)"

82$H"J)-$"4$2.-'B,$"1)"82$H""D'21$-"1)"

82$H

!"#$%&'()#<0,>4,$%&'9,2:)5'"3)8/5<#&)

7'5/?2:)5%''7);'35

KK

* Adapted from Gerard Meszaros’ “Storyotypes”

Page 78: User Story Mapping

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user

tasks to s

upport

releaseD D D D D I IB- C C- D D D DA- B B- B B B B-A- A B A A- A- B-

sprint

1234

Product goal: (in 4 sprints) be driving the highest quality bus possible

<=

>8.,4.*/"8?"@8',.1A".1$-'B3$,A"'*4"

.*9-$;$*1',,A"20.?2"10$"C$21"?-)4891"?)22.C,$D6 E$"F*)5"$'90"21)-A"9'*"C$"2?,.1".*1)"'1",$'21"G)8-"?'-12

H6 I'-,A".1$-'B)*2"21-.3$"1)"C8.,4"C'-$"*$9$22.B$2+",'1$-".1$-'B)*2"C8.,4"8?"

@8',.1A

J6 I3',8'B*/"-$'4.*$22"C'2$4")*"28CK$9B3$"@8',.1A"1)"8*4$-21'*4"4)*$*$22

Page 79: User Story Mapping

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:.3.4$"-$,$'2$"4$2./*"<"4$3$,)=;$*1".*1)"

10-$$"=0'2$2!"#$%$&'()*#+">8.,4"'"2.;=,$"2?21$;"2='*")@"*$9$22'-?"@$'18-$2"A-21"B"10$"

5',C.*/"2C$,$1)*

,%-.()*#+"744"D$E.F.,.1?"'*4"2'@$1?"*$E1

/$-'()*#+"G.*.20"5.10"9);@)-1+"=$-@)-;'*9$+"'*4",8E8-?

H$2$-3$"I;$".*"10$"-$;'.*.*/"10.-4"@)-"8*@)-$2$$*"'44.I)*2"

'*4"'4'=1'I)*2

timeuncertainty decreases over time

un

cert

ain

ty

OpeningGame

Build up necessities

Mid-GameBuild out

flexibility and business rule enforcement

End-GameRefine the UI and interactions, take

advantage of iterative learning

JK

Construx on the Cone of Uncertainty: http://www.construx.com/Page.aspx?hid=1648Visdos on the cone: http://www.implementingscrum.com/2008/02/19/vegas-hangover-enlightenment/

Page 80: User Story Mapping

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timeuncertainty decreases over time

un

cert

ain

ty

<0.2"=-)4891"/-)5.*/"21-'1$/>"2,)5,>"

?-.*/2"10$"=-)4891".*1)"@)9827*"'-A21"$*3.2.)*2"'*"$*A-$"='.*A*/"?>"21'-A*/"5.10"'"2B$190")-"'*"

8*4$-C='.*A*/"'*4"2,)5,>"?8.,4.*/"8="4$1'.,"

7==,>"10$"2';$"21-'1$/>"1)",$'-*"'?)81"10$"=-)4891"4);'.*"'2"D8.9B,>"

'2"=)22.?,$"E"1)"90'2$")81"8*9$-1'.*1>"?$@)-$"1))"0$'3.,>".*3$2A*/

OpeningGame

Build up necessities

Mid-GameBuild out

flexibility and business rule enforcement

End-GameRefine the UI and interactions, take

advantage of iterative learning

FG

Page 81: User Story Mapping

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End Game

Over time the value of

stories begin to

diminish signaling it’s

time for release

Mid Game

Once we’re confident

we have the “shape”

of the product right,

we begin to pile in

value

Opening

GameEarly stories emphasize

iteration and learning.

We need to be sure

we’re building the

right product

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End Game

Over time the value of

stories begin to

diminish signaling it’s

time for release

Mid Game

Once we’re confident

we have the “shape”

of the product right,

we begin to pile in

value

Opening

GameEarly stories emphasize

iteration and learning.

We need to be sure

we’re building the

right product

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Page 84: User Story Mapping

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Parting thoughts

<=

Page 85: User Story Mapping

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Questions?

<=

Page 86: User Story Mapping

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