user services and support for nesdis satellite products and services
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User Services and Support for NESDIS Satellite Products and Services. Matthew Seybold, User Services Coordinator Natalia Donoho , User Services Coordinator Thomas Renkevens , Deputy Division Chief Brian Hughes, GOES-R Data Operations Manager* NOAA Satellite and Information Service - PowerPoint PPT PresentationTRANSCRIPT
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User Services and Support for NESDIS Satellite Products and Services
Matthew Seybold, User Services CoordinatorNatalia Donoho, User Services CoordinatorThomas Renkevens, Deputy Division Chief
Brian Hughes, GOES-R Data Operations Manager*
NOAA Satellite and Information ServiceOffice of Satellite and Product OperationsSatellite Products and Services Division
Camp Springs, Maryland, USA, *Greenbelt, Maryland, USA
2011 NOAA Direct Readout Conference, Talk 8.6Miami, Florida, USA
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What has my experience been like inUser Services after 3 months?
Question
Kindergarten banter…
Desmond: “What are you?
A Train, a T-Rex, or a Drummer?”
Dad: <considering options and a beginning a clever response>: “ahh, I am a T…”
Desmond: “Just say yes”
Dad: “Okay, y…”
Desmond: “Too LATE!”
…hilarity ensues and several more rounds follow
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Quick story - my kindergartner
This is good preparation for user services! Sometimes just listen – sounding board Quick responses are essential Be prepared regarding impacts
In K banter – the impact of response In U/S – the impact on users
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User Services and Support for NESDIS Satellite Products and Services
Matthew Seybold, User Services CoordinatorNatalia Donoho, User Services CoordinatorThomas Renkevens, Deputy Division Chief
Brian Hughes, GOES-R Data Operations Manager*
NOAA Satellite and Information ServiceOffice of Satellite and Product OperationsSatellite Products and Services Division
Camp Springs, Maryland, USA, *Greenbelt, Maryland, USA
2011 NOAA Direct Readout Conference, Talk 8.6Miami, Florida, USA
Satellite & Product Operations
Office of Satellite and Product Operations (OSPO): Manages the launch (w/NASA), operation and maintenance of NOAA’s environmental satellites. OSPO ensures the lasting operation of NOAA’s satellites through engineering, analysis, and maintenance of a ground system with receive stations in Wallops Island, VA; Fairbanks, AK; and Suitland, MD.
Manages the operational processing system that converts satellite data into environmental products for users such as NWS, Universities, EPA, and others. OSPO is also the interface between NESDIS and the user community. OSPO also manages the direct services (DCS, Argos) and the Search and Rescue system (SARSAT). OSPO operates from Suitland, MD and Camp Springs, MD.
Products and Services
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“raw” data
NESDIS’ Office of Satellite and Product Operations (OSPO) receives, processes, and distributes many Terabytes of satellite data each day. Applications turn “raw” data into products for analysts, scientists, managers, and others.
Application Processing
Product Distribution
“Ancillary” Data Input• RADAR Data• Profiler Data• Model Data• Radiosonde
Data• Forecast Data• Ship Reports• Surface Data• Pilot Reports• Upper Air Data• Buoy Reports
Data Acquisition & Processing
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Geostationary Satellites
NOAA GOES – 11,12,13,14,15
EUMETSAT – MSG, Meteosat-7
(Wallops landline)
JMA – MTSAT-2 (DOMSAT)
Polar Satellites
NOAA POES – 15,16,17,18,19
EUMETSAT – Metop-A
NASA – Aura, Aqua, Terra, TRMM
DoD – DMSP
CNES – Jason-2
• Wallops, VA• Fairbanks, AK• Svalbard, Norway• Honolulu, HI• Miami, FL• Monterey, CA• NASA DAACs• Cape Ferguson, AUS
Satellite Data
Polar Acquisition Stations (for POES, MetOp, EOS)
NSOF Ground Systems
• GINI (GOES Ingest and NOAAPORT Interface)• IBM Satepsdist• Data Dist. Server (DDS)• Dell Blade Servers
(Linux)
ESPC Systems & Networks
Processed• Data• Products• Services
Distribution• Partners• Public• Private• Universities
Partners and Customers
ESPC Access to Data & Products
GINI (GOES Ingest and NOAAPORT Interface)• McIDAS powered remapped satellite data distributed to NWS for display on
AWIPS• Derived products (i.e. GOES/POES Sounding Products) generated external to
GINI distributed via GINI• Available from NWS Broadcast and via McIDAS from select Unidata sites
ReBroadcast Services: GeoNETCAST, NOAAPORT• GVAR, LRIT, EMWIN, DCS, SARSAT• HRPT, VHF, APT, ARGOS
Internet Distribution (Web, FTP, ADDE)• www.ospo.noaa.gov (links to GIS, JPG, KMZ files)• Satepsanone.nesdis.noaa.gov (HTTP and FTP) – download binary files (AREA)• ADDE: PUB on satepsanone.nesdis.noaa.gov – public McIDAS
ESPC Access to Data & Products
SATEPSDISTx (1-7) – McIDAS ADDE Based – Registration Required• Serves real time and remapped imagery from GOES, POES, MTSAT,
Meteosat-9/7, NASA/EOS• Serves Derived products from GOES, POES, DMSP, TRMM• Serves Model and InSitu (observations, forecasts) Data
DDS – Registration Required• AIX server delivers primarily polar products for use in polar derived product
and for assimilation into NWP• Level 1b and various Level 2 products (BUFR, Text)
DAPE (SPP)• Data exchange of Air Force, Navy, NESDIS, NWS
• Largely derived products such as from SSM/I, GOES Winds
Satellites measure radiant energy
Algorithms use satellite data to create
productsEnvironmental
products distributed to users
Users input products into computer model simulations of the atmosphere
Using satellite data and models together, forecasters
can accurately predict environmental conditions
Putting all the data together, scientists can better warn the public of pending disasters
Using these products to construct a “picture” of the environment. These datasets are input into complex computer model simulations of
the atmosphere
Products Benefit to Society
Direct Service Operations• Emergency Managers Weather Information Network (EMWIN):
NOAA satellites relay critical information to and from emergency response centers across the country. http://www.weather.gov/emwin/index.htm
• Low Resolution Image Transmission (LRIT):NOAA satellites are used to relay satellite and weather products to users in remote locations, that do not have landlines or internet connections.
• http://www.noaasis.noaa.gov/LRIT/
• Data Collection:NOAA satellites are used to collect and relay scientific data from around the globe.
• http://www.noaasis.noaa.gov/DCS/ http://www.noaasis.noaa.gov/ARGOS/
• Search and Rescue:NOAA satellites are used to relay distress alerts from aviators, mariners and land-based users.
• http://www.sarsat.noaa.gov/
• Geonetcast AmericasData from NOAA for diverse societal benefits including agriculture, energy, health, climate, weather, disaster mitigation, biodiversity, water resources, and ecosystems.
• http://www.geonetcastamericas.noaa.gov/index.html
Satellite Products & Services Division
Within OSPO, the Satellite Products & Services Division serves as the primary interface with the user community of environmental satellite data and products:• Works alongside research in the development of
products and services from NOAA’s satellites• Evaluates new products for operational usefulness• Solicits feedback from users on the performance and
usefulness of operational satellite products and services• Provides analysis and interpretation of satellite
products; natural hazard mitigation• Manages the data collection and Search and Rescue
missions on board the NOAA satellites• Provides unique services such as VisLab Content,
Web Pages, GIS, Google Earth.
User Services• Provides notifications to users and stakeholders of
any type of activity affecting product ingest, processing or distribution• Event Driven Notifications • Routine Administrative Notifications• Maneuvers, Eclipse Seasons, Solar RFI
• Maintains “One Stop Shop” Help Desk responsible for the monitoring of many operational OSPO products and services, and serves as the “first line” information portal for users with problems or questions about products. [email protected]
• Serves as the conduit of information between users and the Product Area Leads (PALs), concerning inquiries about product or dissemination specifics.
• Enhances the knowledge transfer between OSPO and stakeholders, concerning new or enhanced products or services, changes to operational or experimental satellite systems, and facilitates the transition of products from research to operations (R2O)
User Services Maintaining information portals to
enhance the flow of information between OSPO/SPSD and users:
• Updated web page with FAQ, contacts, and archive of all notifications
• E-mail lists (current), GTS bulletin headers (NOUS71 KNES and NOUS72 KNES)
• Acquiring Help Desk/CRM Tools with user “portals” for instant access to information
• Integrating web based information delivery pages with existing SOCC status charts
• Involved in the development and deployment of the Satellite Product End to End Documentation System (SPEEDS)
User Services – Help Desk
A Concept of Operations (ConOps) was developed for OSPO User Services to assist with the development, integration, and enhancement of all user services:• Customer Relationship Management• User Inquiries including Data Access• Problem Reporting• Data ingest, processing, and distribution
status charts• Satellite and instrument status• Facility / IT status• Routine and scheduled satellite events
Help Desk Process Improvements
• Various meetings are held with stakeholders (NESDIS and NWS) to solicit feedback and suggestions on User Notifications.
• Help Desk procedures regarding User Notification and Management Escalation are being re-written to generate notifications and management calls with greater ease and efficiency.
• All operational products and applications are currently being vetted to determine notification requirements, management escalation, and user impacts.
User Services - Outreach
• Actively engaging users, stakeholders, and potential customers to discuss the types of products and services we provide
• Soliciting feedback from existing users on our performance
• Continually assessing user requirements, and ensuring that we meet and exceed those requirements
• Briefing users on the process to set up new or enhances satellite products and services through the SPSRB
• Future – Use of Social Media & Web 2.0, including Twitter, RSS feeds, mobile-friendly web pages
“Snapshot” of SPSD Users• NWS Forecast Offices, National Centers, and River Forecast Centers• National Marine Fisheries Service, National Ocean Service• World Meteorological Organization (WMO)• European Weather Center, UKMET• Bureau of Reclamation• NASA• Fleet Numerical Meteorology and Oceanography Center• Private Weather Companies (Accu-Weather, WSI, DTN/Meteorologix, etc)• National Snow and Ice Data Center, National Ice Center• Various Worldwide Universities• Department of Defense (Air Force Weather Agency)• Environmental Protection Agency• Federal Aviation Administration (FAA)• Federal Emergency Management Agency (FEMA)• US Airlines (United, Continental, American, Atlas)• Meteorological Watch Offices in Mexico, Central America, South America, and Caribbean• EUMETSAT• Japanese Meteorological Agency (JMA)
What does the future hold?
GOES-R and JPSS each bring a set of unique challenges and opportunities to User Services:• Increase of raw data and products• User Education and Training• Proving Grounds and Working Groups• Working with NDE and GOES-R to develop and vet user
requirements• Ensure users are “ready” for the next generation
Websites & Contacts
Satellite Products & Services Division/Satellite Analysis Branch:
www.ssd.noaa.gov
Office of Satellite and Product Operations:
www.ospo.noaa.gov
To subscribe to the ESPC Notification list, send an e-mail to:
[email protected] and/or [email protected],
or call (301) 763-8051
ESPS Help Desk: [email protected] or (301) 817-3880
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Thank you!