user manual axon g2210 for routing via the internet · (in the network settings) must be set to the...

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User Manual

AXON G2210

For Routing via the Internet Version 1.01

Manual Status Specified � 2006-08-04 1.01 JH

Axon G2210 User Manual Routing over the Internet

Version 1.00 Copyright Braintree Communications Pty Ltd 2006 www.braintree.com.au

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CONTENTS

1 Introduction ....................................... .......................................................3 1.1 Assumptions........................................ ................................................3 1.2 Overview........................................... ....................................................4 1.3 Terminology ........................................ .................................................5

2 Detailed Procedure................................. ..................................................6

3 Troubleshooting Guide .............................. ............................................18

TABLES

Table 1-1: Document Terminology ............................................................................ 5

FIGURES

Figure 1 - Typical Internet connection scenario ......................................................... 4 Figure 2 - Attach stub antenna .................................................................................. 6 Figure 3 - Remove SIM drawer using pen ................................................................. 7 Figure 4 - Insert the SIM into the SIM Drawer............................................................ 7 Figure 5 - Reinsert the SIM drawer and push in until it clicks.................................... 8 Figure 6 - Connect the 12VDC power........................................................................ 8 Figure 7 - Connect the computer to the Axon using a cross-over cable ..................... 9 Figure 8 - Link and activity lights should illuminate .................................................... 9 Figure 9 - Ensure the computer is on the same LAN as the Axon............................ 10 Figure 10 - Enter ping 192.168.0.250 ...................................................................... 11 Figure 11 - Ping statistics from Axon ...................................................................... 11 Figure 12 - Logging onto the Axon G2210............................................................... 12 Figure 13 - Axon configuration page........................................................................ 12 Figure 14 - Click Show Advanced Settings.............................................................. 13 Figure 15 - Click GPRS Connectivity ....................................................................... 13 Figure 16 - GPRS connection settings..................................................................... 14 Figure 17 - Apply the setting and reboot the Axon................................................... 14 Figure 18 - Get GPRS Statistics .............................................................................. 15 Figure 19 - IP address and traffic flow displayed ..................................................... 15 Figure 20 - Save the settings................................................................................... 16 Figure 21 - Select Ethernet Configuration................................................................ 17 Figure 22 - Enable DNS Relay Server ..................................................................... 17



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1 Introduction

As well as being a dial to IP EFTPOS protocol converter, the Axon G2210 is also a GPRS router allowing IP devices to attached to GPRS networks. This capability means that remote and mobile devices can attached to Internet hosts using the public GPRS networks.

This document details the procedure for connecting an Axon G2210 to a personal computer or notebook computer via the Ethernet port, changing the Axon’s GPRS settings and connecting to a host computer via the Internet.

1.1 Assumptions

To carry out this procedure the following hardware and knowledge are assumed:

Hardware Required :

1. A personal computer or notebook computer with an Ethernet port. In most cases this computer is running the Windows operating system (95, 98, 2000 or XP)

2. A Braintree Axon G2210 with appropriate power supply for your region. This Axon should have been delivered to you configured to have DNS forwarding on.

3. An Ethernet cross-over cable to connect the computer to the Axon.

4. An “Internet enabled” SIM from the local GPRS service provider. This SIM should be in an unlocked state.

Knowledge Required :

1. How to change the IP address on the Ethernet interface of the computer.

2. How to change the default gateway and DNS server address of the computer.

3. The Access Point Name (APN), for the SIM from the local GPRS service provider.

4. The username and password for the GPRS service. In some cases no username and password are required.

5. It is assumed that the default IP address of the Axon is 192.168.0.250 and that the computer will be given an address within the 192.168.0.??? range.

6. Do not give the computer the same address as the Ax on (192.168.0.250).



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1.2 Overview

This is an outline of the steps required to connect to the Internet using an Axon:

1. Attach the antenna, insert the SIM and power the Axon.

2. Connect the computer’s Ethernet port to the Axon’s Ethernet port using a cross-over cable.

3. Ensure that the computer is on the same network address range as the Axon and make the Axon the computer’s default gateway and DNS server.

4. Access the Axon using the web interface.

5. Change, test and save the GPRS service details in the Axon configuration.

6. Connect to an Internet host via the Axon.

7. Fixing DNS problems.

Figure 1 - Typical Internet connection scenario



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1.3 Terminology

Term Definition

APN Access Point Name or APN is the name of an access point for GPRS. Examples include internet, vf.internet.au and telstra.internet

Axon A GPRS hardware router supplied by Braintree Communications

Cross-over cable

A network cable with TX and RX (transmit and receive) reversed at either end to provide a direct peer-to-peer network connection.

Default gateway When setting up the PC to operate with an Axon, the gateway setting (in the Network settings) must be set to the IP address of the Axon. Using the IP address of the Axon as the gateway, lets your computer know that you will use the Axon to access remote networks.

DNS Directory Name Server – a server that converts IP addresses to names. eg. 64.233.167.99 translates to google.com

GPRS Short for General Packet Radio Service, a standard for wireless communications which runs at speeds up to 115 kilobits per second.

Internet A network of computer networks which operates world-wide using a common set of communications protocols.

NMS Network Management Server – an online system used to remotely monitor devices on a network.

SIM Subscriber Identity Module – a small rectangular piece of plastic with a layer of copper. Provided as part of a mobile telephone service.

Unlocked State A SIM that does not require a password to activate

Table 1-1: Document Terminology



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2 Detailed Procedure

The following is a more detailed explanation of the steps required to connect a computer to the Internet using an Axon G2210.

Attach the antenna, insert the SIM and power the Ax on.

The Axon G2210 is supplied with a stub antenna that allows the GPRS modem to connect to the GPRS network. To fit the antenna, carefully screw the antenna retaining nut onto the threaded antenna connector and tighten until the antenna is firm and does not move easily. Over-tightening may cause the thread to strip.

In poor signal strength areas a higher gain antenna may be needed. Contact your local antenna company for options. Note that external antennas must have a SMA male connector.

Figure 2 - Attach stub antenna



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The Axon G2210 has a SIM draw on the back face of the unit. To remove the SIM drawer, push the small black button on the edge of the SIM drawer slot with a sharp object (a pen will suffice).

Figure 3 - Remove SIM drawer using pen

Remove the SIM drawer from the SIM drawer slot and insert the SIM into the drawer recess ensuring the clipped corner of the SIM aligns with the correct corner of the drawer. Also ensure that the copper tracks of the SIM are visible.

Figure 4 - Insert the SIM into the SIM Drawer



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Replace the SIM drawer containing the SIM into the SIM drawer recess ensuring that the drawer is enclosed within the plastic guide rails. Push the drawer home until it clicks.

Figure 5 - Reinsert the SIM drawer and push in unt il it clicks

Connect the 12 VDC power supply to the 12VDC female socket on the backplate of the G2210. Once connected the power light (PWR) on the front panel should immediately illuminate. The GPRS signal strength lights will also illuminate in sequence and then turn off. This means the Axon is booting. Once booted some of the signal strength lights will illuminate indicating the strength of the radio signal being received from the local base station.

Figure 6 - Connect the 12VDC power



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Connect the computer’s Ethernet port to the Axon’s Ethernet port using a cross-over cable.

If the computer is connecting directly to the Axon an Ethernet cross-over cable is required. Connect the Ethernet port of the computer to the Ethernet port of the Axon. If both devices are powered, you should see the link light illuminate and stay on and the activity light flash. If the lights do not illuminate, there is a cable or computer problem.

Figure 7 - Connect the computer to the Axon using a cross-over cable

Figure 8 - Link and activity lights should illumina te



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Ensure that the computer is on the same network add ress range as the Axon and make the Axon the computer’s default gatew ay and DNS server

Consult your operating software user manual to determine how to change the IP address on the Ethernet port of the computer and the default gateway address. In the example below the IP address of the computer has been set to 192.168.0.88 and the default gateway is the default address of the Axon (192.168.0.250).

For Windows XP the sequence is:

START >>Control Panel >> Network Connections >>Right-Click on Local Area Connection >> Properties >> Internet Protocol

Change the computer’s IP address, default gateway and DNS server and then click OK.

It may take a minute or two for the computer to be allocated the new IP address. In some cases, a reboot may be required.

Figure 9 - Ensure the computer is on the same LAN a s the Axon.



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Access the Axon using the web interface.

To test that there is connectivity between the computer and the Axon, you can ping the Axon using the ping command at the command prompt. To get to the command prompt in Windows XP, use:

START>>RUN>>cmd

The ping command is entered as follows:

Figure 10 - Enter ping 192.168.0.250

If successful you should see some ping statistics like the following example:

Figure 11 - Ping statistics from Axon



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The Axon is configured using a web browser as the interface. To log-on to the Axon web server enter the IP address of the Axon in the browser address window. The default address is 192.168.0.250 . A log-on screen should display.

The username for the Axon G2210 is G2210. The default password is the serial number of the Axon device (eg, 1113).

Figure 12 - Logging onto the Axon G2210

If successful, the browser should display the following web page, from which a number of Axon setting can be configured.

Figure 13 - Axon configuration page



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Change, test and save the GPRS service details in t he Axon configuration.

For the Axon to connect to the Internet its GPRS settings must be configured. These settings include the APN, and in some cases the username, password and method of authentication.

To display the GPRS configuration page, click on Show Advanced settings then GPRS Connectivity.

Figure 14 - Click Show Advanced Settings

Figure 15 - Click GPRS Connectivity



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The following screen should be displayed in the web browser.

Figure 16 - GPRS connection settings

Enter the APN, NMS, Username and password details into the appropriate text boxes. On some GPRS networks a username and password are not required (check with your GPRS service provider). The default NMS IP address is 203.27.201.3 (Braintree’s Public NMS).

Leave the GPRS Authentication Type and Method Settings as Normal and Auto. Leave the GPRS Domain blank.

Figure 17 - Apply the setting and reboot the Axon

For the settings to be saved, click on the Apply and Reboot button. This will write the settings to the Axon’s configuration file. Note that the Axon can take 1 to 2 minutes to reboot.



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The next step is to ensure that the GPRS has allocated the GPRS module within the Axon an IP address. To display the GPRS connectivity statistics click on Statistics, select the GPRS Connection and GPRS Diagnostics check-boxes, then click Get Stats.

Figure 18 - Get GPRS Statistics

If the GPRS is configured correctly there will be an IP address displayed and Transmitted and Received Bytes.

Figure 19 - IP address and traffic flow displayed



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To ensure that the Axon keeps the new GPRS settings, click on the Save Configuration link.

Figure 20 - Save the settings

Connect to an Internet host via the Axon.

Your Axon should now act as a gateway for your computer to access the Internet. To test the connectivity, enter some known domain names or host IP addresses into the browser window.

A useful test is to visit www.whatip.org An alternative address for Google.com is 64.233.167.99



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Fixing DNS Problems

If you can connect to Internet hosts using their IP address, but not using their domain name, you may have to switch on DNS Relay within the Axon. The process for this is to log into the Axon as described above, then configure the Ethernet uplink settings.

Figure 21 - Select Ethernet Configuration

At the bottom of the Ethernet configuration page is the DNS Relay Server section. Ensure that the relay server is enabled. Once selected, click on the Apply and Reset Link button. If you can now reach Internet hosts using their domain names, save the settings in the Axon as described above.

Figure 22 - Enable DNS Relay Server



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3 Troubleshooting Guide

Problem Possible cause and solution

Axon does not power (PWR light does not illuminate)

Faulty power supply. Check cables, adaptors and power points. Try another unit’s power supply if available.

No link and activity lights on Axon Wrong cable connecting computer to Axon. It must be a cross-over cable.

Cannot display Axon login screen Wrong IP address entered into browser or IP address of Axon same as IP address of computer.

Username entered as g2210 rather than G2210. The user name is case sensitive.

IP address of computer is not on same LAN as Axon (192.168.0.???)

Axon configuration screen is displayed, but cannot log into Axon using browser

Wrong username or password used. Username is G2210 and the password is the four-digit serial number of the unit.

GPRS module fails to get IP address

Wrong APN, username or password entered into Axon. Check details with GPRS service provider.

Wrong method of authentication. Try different methods (PAP, CHAP)

GPRS details were not saved prior to Axon reboot.

No signal or poor signal strength. Check antenna connection. Move Axon to another location. Consider using a higher gain antenna.

SIM not provisioned for data. Check details with GPRS service provider.

Computer cannot reach a known host name connected to the Internet

Try using the hosts IP address rather than domain name. If the IP address works, this means the DNS on the computer is not configured correctly. DNS forwarding not set in Axon.

Connection unreliable and only one or two signal strength lights illuminated.

Check antenna connection. Move Axon to another location. Consider using a higher gain antenna.

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