Merchant.OpenRice.com

WEB & APPPLATFORMSTAILORED FORRESTAURANTS

USER GUIDE

Vers

ion

as o

f 201

7.05

.31

SUPPORT HOTLINE: 2170-3227 | EMAIL: support@hk.tablemap.com(Working Hours: 9:00am-12:30pm & 2:00pm-6:00pm from Monday to Friday)

MERCHANT WEB

• Merchant Account

Settings

• Basic Info

• Operation Info

• User Rights (! Important)

• Notification Settings (! Important)

• Change Password

03

NOTIFICATION EMAILS 41

04

05

06

07

08

Booking

• Manage Capacity (! Important)

• Booking Record

Reports

• Booking Offer and Coupon Record

09

14

16

40

Voucher

• Voucher Listing

• Voucher Details

• Create Voucher (! Important)

• Search Voucher

Queuing

• Ticket

• Settings

Search

• Search inside Coupon / Offer

• Global Search (! Important)

Inbox (! Important)

• View Inbox

• Delete/Edit Message

Settings

29

30

31

33

34

35

36

37

38

39

MERCHANT APP

Dashboard

• Shortcuts

• Overview

Booking

• Create Booking

• Booking Detail

• Booking Search

• Setting Capacity

• Create Special Capacity

Booking Offer (! Important)

• Create Offers

• Offer Status

• Verify Offer

Coupon

• Create Coupon

• Coupon Status

• View Coupon

23

26

26

18

19

27

28

28

20

21

22

22

22

MERCHANTWEBhttp://merchant.openrice.com

Go to http://merchant.openrice.com

Select your Country + Language

Click “Continue”

Login with the details provided by OpenRice

Login

1

2

3

4

1 2

Managing Multiple Restaurants

Select the Corporate Account

then the restaurant you'd like to set up.

If you have multiple restaurants/ chain,

they will also appear here.

Switch between Restaurants

On the header, click the

Restaurant Name at top

right hand corner. The drop

down menu will let you switch

between branches/ logout

If you forget your

password, simply

click “Forgot/

Reset Password”

on the bottom

right hand corner.

MERCHANT ACCOUNTMERCHANT WEB

ME

RC

HA

NT

AC

CO

UN

T

MERCHANT WEB - MERCHANT ACCOUNT 03

Here, you can upload the restaurant logo so it can appear on any coupons you create in the future.

The recommended size is between 400x400, maximum size 2MB and we support the following

formats: JPG/ PNG/GIF/ TIF

Restaurant Logo

BASIC INFOSETTINGS

BA

SIC IN

FO

04SETTINGS - BASIC INFO

Some restaurants may have their own

set of Terms & Conditions when it

comes to booking or offers created.

Introduction

Input Additional Booking Terms & Conditions:

For Booking Terms & Conditions, diners are required to

tick so as to signify the acceptance of OpenRice's T&Cs.

You can add additional terms here and diners will see

them before they confirm the booking.

Make sure you input multiple languages in the Terms &

Conditions so all users can understand it! We support

Traditional Chinese, English and Simplified Chinese

Booking Terms & Conditions

For Offers Terms & Conditions, there are 3 sections:

• Required: These are OpenRice terms that cannot

be edited

• Optional: The most commonly used Terms &

Conditions, you have the option to select ones

that apply

• Additional: You can freely input any additional

terms that are required.

Offer Terms & Conditions

OPERATION INFOSETTINGS

OP

ER

AT

ION

INF

O

SETTINGS - OPERATION INFO 05

Admins are usually "Restaurant

Managers" that have the following

rights:

• Manage Capacity/ Special Openings

• Create Offers

• Create Bookings

• Search

• Verify Offers

As for Staff, they will have access

functions that aid daily operations:

• Create Bookings

• Search

• Verify Offers

Corporate Admin, Admin and Staff User Rights

Click "Create User" on top right hand corner and

input the following:

Name of Staff/ Admin

Email address (note they will use this to login to

OpenRice Biz App/ Web)

Title

Set Rights: Select Admin / Staff

Once finished, click "Create". The person will

receive an email containing the login details. He/

she can then change the password accordingly

To Add an Admin or Staff User (For Corporate Admin only)

1

2

3

4

5

6

ADMIN STAFF

The default user right is Corporate

Admin. It is applicable to restaurant

owners or representatives that have

the following rights:

• Amend or Add User Rights

• Assign Users to Different

Branches/ Restaurants

• Manage Capacity/ Special

Openings

• Create Offers

• Create Bookings

• Search

• Verify Offers

CORPORATE ADMIN

USER RIGHTSSETTINGS

USE

R R

IGH

TS

SETTINGS - USER RIGHTS

Important

06

View upcoming bookings and any booking alerts on New/ Amended/ Cancelled Bookings. These will

be sent via either emails/ fax depending on which option is chosen.

You can also set the language preferences (English, Traditional/ Simplified Chinese)

Introduction

Input emails that need to receive these

notifications. (maximum up to 15 emails

are supported)

Contact

• Language Preference: Select the

preferred language of these emails/ faxes

• Upcoming Booking (of the next 2 days):

This will be sent via email

• Booking Alert: This will be sent via email

Notification

NOTIFICATION SETTINGS SETTINGS

NO

TIF

ICA

TIO

N SE

TT

ING

S

SETTINGS - NOTIFICATION SETTINGS

Important

07

Simply input your existing password

then the new desired password and

click "Save Changes"

Alternatively, you can click "Forgot

Password" during login

1

2

Change Password

CHANGE PASSWORDSETTINGS

CH

AN

GE

PASSW

OR

D

SETTINGS - CHANGE PASSWORD 08

Manage Capacity lets you set the number of available seats for booking on OpenRice. You'll

need to set the following:

Introduction

Party Size / Booking Time / Deposit

Deposit

Switch the Toggle to "ON"

Then input the deposit amount required

per head upon booking

Party Size

Set the minimum and maximum

party size. The minimum is 1 and

maximum is 20.

Booking Time

Select the minimum and maximum

time to book in advance by selecting

from the drop down menu.

1Minimum and maximum party size allowed per

booking 2Minimum and maximum time

to book in advance 3Normal

Openings and Special Dates (e.g. for public

holiday) 4Whether the restaurant

requires Deposit

MANAGE CAPACITYBOOKING

MA

NA

GE

CA

PAC

ITY

BOOKING - MANAGE CAPACITY

Important

09

Click "Edit"

An "Edit Normal Capacity" pop up will appear

Select from Sunday-Saturday to set the restaurant's

operating period.

Status: Select Accept Booking/ Not accept booking.

Cut Off Time: This is the last accepted booking time

of that day. (e.g. If cut-off time is 4pm, diners cannot

make a booking on that day after 4pm)

Once you've ticked "Accept Booking" and set the

Cut Off Time, you can set the restaurant's working

periods. For example, you may have operating hours

for morning, lunch, or dinner times.

Period 1: Simply adjust the time period by dragging

the toolbar. (e.g. 10:00-14:00)

Duration: Set this per seating duration

Seats: Set number of seats available for this period

Interval: Set the time interval between bookings

Period 2: If you have an evening period, you can click

"Add more period" and repeat the above steps.

Finally, once you've set the general capacity for one

day, you can apply to other days by clicking "Clone

this setting to all days".

If there are days that's slightly different (e.g.

weekends), you can amend them individually too.

Remember to click "Save" once all settings are done.

Normal Capacity

1

2

3

4

5

6

7

8

MANAGE CAPACITYBOOKING

MA

NA

GE

CA

PAC

ITY

BOOKING - MANAGE CAPACITY

Important

10

During holiday seasons (e.g. Christmas), restaurants may close or have changes to their operating hours and seats available. By setting

Special Capacity, it will override the general settings for that particular period.

Special Capacity

Close Restaurant

Click “Add Special Capacity”

Input Title of the Special period

Select Date range

Status: Click “Not accept booking”

1

2

3

4

Change Operating Hours

Click "Add Special Capacity"

Title: Name the Special capacity (e.g.

Christmas)

Date: Select the date that applies

Status: Whether restaurant accepts booking

or not

Cut Off Time: This is the last accepted

booking time of that day. (e.g. If cut-off time is

4pm, diners cannot make a booking on that day

after 4pm)

1

2

3

4

5

MANAGE CAPACITYBOOKING

MA

NA

GE

CA

PAC

ITY

BOOKING - MANAGE CAPACITY

Important

11

Deposit

On the Manage Capacity page, check the Edit

button to open Edit Normal Capacity page

Check “Deposit” under Period and select

[Required] and enter the deposit amount need

In advance, you can set the Party Size that

required for deposit.

Save when you make any changes.

1

2

3

4

Edit / Create Special Capacity

Edit Normal Capacity

Access Manage Capacity page, check the

“Add Special Capacity” to open New Special

Capacity page

Check “Deposit” under Period and select

[Required] and enter the deposit amount need

In advance, you can set the Party Size that

required for deposit.

Save when you make any changes.

1

2

3

4

MANAGE CAPACITYBOOKING

MA

NA

GE

CA

PAC

ITY

MERCHANT WEB - MANAGE CAPACITY

Important

12

Calendar

Monthly overview of the capacity status

1 2

Click the date in calendar to view the detailed

operation hours.

Click Edit button to edit capacity

Click Delete button to remove the special capacity.

Opening Hours Details

• Date & period

• Seats

• Duration

• Interval

• Deposit

2

Today - highlighted in blue

Special day - show the title and highlighted as red

Closed - closed icon mark in specific date

Deposit - deposit icon mark in the date have sat.

Calendar1

MANAGE CAPACITYBOOKING

MA

NA

GE

CA

PAC

ITY

MERCHANT WEB - MANAGE CAPACITY 13

Important

The Booking Records section enables you to check

number of conf irmed, cancelled or no show bookings

within a time period, as well as which booking offers

were used.

You may also search by Diner’s Name and Booking

Reference Number

Another great feature is to check where your bookings

are coming from (i.e. from phone booking that staff

inputs into the system/ OpenRice)

Track and Manage Your Bookings

Track by Calendar

Click on the calendar and to

select the date/ period you'd

like to see bookings

Click "Search"2

1

Track by Diner Name

Input the Diner’s name/ Last

Name

Click "Search". You'll see a list of

all previous/ upcoming bookings

under that Diner’s name.

2

1

BOOKING RECORDBOOKING

BO

OK

ING

RE

CO

RD

BOOKING - BOOKING RECORD 14

Input the Reference Number

"Search". The booking result

should appear.

Track by Reference Number

Exporting Data

If you'd like to export the

results into Excel, simply

click "Export Data".

2

1

How do I create booking?

On top right hand corner, click "Create" and a Booking Form will be

displayed with the fields operation staff need to fill in:

• Time

• Special Requests Selection

• Additional Info to the Special Request

• Internal Remarks to Staff

• Name

• Prefix

• Phone Number

• Party Size

• Date

BOOKING RECORDBOOKING

BO

OK

ING

RE

CO

RD

BOOKING - BOOKING RECORD 15

Under the "Reports" section, you can track the Booking Offers or Coupons used according to

Date, Booking Offer/ Coupon Status and Booking Offer/ Coupon ID

Introduction

You'll be able to view all Booking Offer/

Coupon records with the following fields:

Offer and Coupon Record

• Valid Period

• Offer Title

• Offer Type

• Bookmark Count

• Total Bookings

• Total Number Redeemed

• Quota

• Status (Active/ Expired)

OFFER & COUPON RECORDREPORTS

OF

FE

R &

CO

UP

ON

RE

CO

RD

REPPORTS - OFFER & COUPON RECORD 16

MERCHANTAPP

See an overview of today’s bookings, offers redeemed and credits remaining

Dashboard - Overview of Today

Shortcut

OverviewToday

Notification

DASHBOARDMERCHANT APP

DA

SHB

OA

RD

MERCHANT APP - DASHBOARD 18

Short Cuts

Fast & easy way to fit merchant daily operation’s need

Overview (Statistics)

CREATEVOUCHER

CREATENEW OFFER

CREATECOUPON

CREATE NEW BOOKINGINSTANTLY

VERIFYVOUCHER / OFFER / COUPON

Create Voucher

to boost revenue

Click to open QR

scanner / PIN key-in

box to verify diner‘s

Voucher / Offer /

Coupon

QUEUING

Manage queues

conveniently

Consolidate all

phone bookings

into this system

Create Booking

Offer for diners

Create Coupon for

OpenRice users

OFFERS REDEEMED

CREDITS REMAINING

BOOKINGS

Today’s total number of

offers redeemed

Show credits balance

Today’s total number of bookings

DASHBOARDMERCHANT APP

DA

SHB

OA

RD

MERCHANT APP - DASHBOARD 19

To create a booking, you can access from dashboard’s shortcut or side menu.

From Dashboard Shortcut From Side Menu : Booking > Create Booking

1

Fill in relevant fields to create bookings, those fields include:

• Party Size *

• Booking Date *

• Booking Time *

• Name of Diner *

• Prefix

• Phone Number *

• Special Request e.g. Anniversary,

Birthday, Baby etc

• Additional info (enter extra remark of customers request,

OpenRice diner & Merchant view also)

• Internal Remark ( Merchant view only)

* Required fields

When you’ve finished, click “Add” and booking will be made

2

3

Create Booking

OR

BOOKINGMERCHANT APP

BO

OK

ING

MERCHANT APP - BOOKING 20

1

2

Click “Bookings” and go into

Booking listing. The Booking

Details will show all relevant

info about the Booking. It will

also include the Booking Offer.

Booking Detail

CONFIRM NO-SHOW CANCEL

OR

Edit Booking

To Edit the booking, simply

click on the right hand corner

and amend the fields.

To update the status (Confirm/

No-Show/ Cancel), you can do so

on Booking Listing or through

Booking Detail.

When confirm a booking, you can

fill in the Number of seats and

amount spent (optional)

Update Booking StatusOR OR

BOOKINGMERCHANT APP

BO

OK

ING

MERCHANT APP - BOOKING 21

To do a booking specific search, click

the search icon on the top right hand

corner of the Booking Listing.

You can search according to:

• Name

• Phone number

• Reference number

• Status (confirmed, cancel, no-show)

• Date

Booking Search

The General Capacity is set on the Merchant Web,

but can only be viewed here.

However, merchants are able to set Special Capacity

for dates like holidays (e.g. Christmas)

In Booking section, click “Capacity” to access

capacity page

Setting Capacity

To create Special Capacity, click “+” and input the

following fields:

• Title (e.g. Christmas)

• Type: Special Opening/ Close

• The Start and End Date

• Cut off Time

• Set the Period (e.g. Period 1= morning,

Period 2= afternoon) and the Capacity.

Create Special Capacity

Deposit can also be

switched ON/OFF here.

BOOKINGMERCHANT APP

BO

OK

ING

MERCHANT APP - BOOKING 22

Booking Offer Types

Select offer type you want to create

Create Booking Offer Rules

• Multiple types of offers can be activated at the same time

slot (e.g. Discount and Double Points can exist together)

• Same type of offer can be set overlapped same valid date.

But 1 timeslot can only set 1 offer discount type.

Example: Valid Date: 1/1/2016

Period A : 9am to 12am

Discount offer 20% + Retention offer 20%

Period B: 1 pm to 6 pm

Discount offer 50%

Period C: 7pm to 10pm

Discount offer 20% + Discount offer $100

Booking Offers is a great way to attract customers and set different offers according to time.

Create Offers

Discount Offer

Offer certain amount of

cash discount, % discount

or free gifts.

Double Dining Points

To receive extra points

upon attending the

booking. An extra credit will

be charged to merchants.

Last Minute Offer

To boost maximum

exposure within a limited

time (24 hours). These are

super offers that increase

chances of table booking.

Retention Offer

Offer a cash discount or

% discount for users on

their next visit

From Dashboard shortcut From Side Menu : Booking > Offer > “+”

OR

BOOKING OFFER ImportantMERCHANT APP

BO

OK

ING

OF

FE

R

MERCHANT APP - BOOKING OFFER 23

• Language: All offers enable you to set different languages

(English, Traditional Chinese, Simplified Chinese)

• Photo: Input an attractive photo. If not, we will use the

restaurant’s entrance photo.

• Discount Type: Select % off, $ off, or input text freely

• Valid Dates & Time: Select offer available for booking

• Exclude Dates & Time: Select offer unavailable for booking

• Discount Title: Input a punchy title

• Content: Let users know details of offer.

• T&C: Add additional T&Cs that are not already covered.

Valid Period

For Valid + Exclude Dates and

Time, you can go into specifics and

apply settings to particular days or

time periods.

Preview Offer

Before an offer is published, you can preview and check through all the fields beforehand.

Valid Period Exclude Dates

Terms and Conditions

Required OpenRice Terms

(non-editable)

Optional Terms

(merchants can tick)

Additional Terms (merchants to input).

This field enables merchants to customize

the terms further or even add hyperlinks

BOOKING OFFERMERCHANT APP

MERCHANT APP - BOOKING OFFER

Important

BO

OK

ING

OF

FE

R

24

• The Retention Offer is for users to use on their next visit.

• Like Discount offer, fill in the related fields.

• From Attendance/ Specific Date

From Attendance: Diners can use the offer within X months

after the attended day. (e.g. within 3 months of attendance date)

Specific Date: Alternatively, you can limit the specific period for

available dates. (e.g. within December 1-31st only)

You can set Last Minute Offers within 24 hours of available.

Since these offers will be given maximum exposure on OpenRice,

offers must be at least 25% or above.

• Double Dining Points will attract diners who like to accumulate

points to redeem gifts. This will also help ensure they show up

to bookings.

• You only need to set the Valid + Exclude Dates & Time

BOOKING OFFERMERCHANT APP

MERCHANT APP - BOOKING OFFER

Important

BO

OK

ING

OF

FE

R

25

Draft Tab

• Offers that haven’t been

published yet.

• You can delete unwanted drafts

by swiping left to delete (if iOS).

Or long press on offer to delete

(if Android)

Expired Tab

• Display offers that have already

Expired.

• These will no longer show on

OpenRice anymore

Active Tab

• Display Offers that are activated

Today in OpenRice

• All active offers will be listed group

by offer types

Offer Status

In Booking section, merchants can create Booking Offers to

attract more users to make reservation. Once Booking Offers

created, merchants can view all created offer in Offer Listing page.

In Booking section, click “Offer” in bottom menu to access Offer

Listing page.

Verify Offer

Click “Verify” to open QR scanner

Verifying offers/ coupons will enable you to track the

redemption rate. Diners will present a QR code for

restaurant staff to scan. You can access the Verification

function from Dashboard or Side menu

1

Scan QR code from OpenRice User ( bookings / coupon )

Sometimes, due to network connection, the scan

function may be unsuccessful. Therefore, merchants can

input a PIN instead.

2

From Dashboard shortcut From Side Menu

BOOKING OFFER

Important

MERCHANT APP

MERCHANT APP - BOOKING OFFER

Important

BO

OK

ING

OF

FE

R

26

Once all content has been input, click

“Preview” to double check the info

and then “Publish”.

Approval

Coupons need OpenRice team to

approve before displaying in OpenRice.

This may take up to 3 working days.

You can view the approval status in

Coupon > Draft

In Coupon section, you can create coupons to attract more diners.

These coupons need to be verified before diners can enjoy them. This is

essential for tracking how many are redeemed.

In side menu, click “Coupon” to access coupon listing page.

Coupon

Fill in relevant fields to create coupon, those fields include:

• Language: We support English, Traditional and Simplified Chinese.

• Discount Type (% off, $ off or “others”)

• Valid dates & time: Select the valid period

• Stock & Quota: Set the limit per head/ unlimited

• Title: Input an attractive title!

• Content: Description for this coupon

• Terms & Conditions: Input any additional T&Cs if needed

Create Coupon

To create a coupon, you can

access from dashboard’s

shortcut or side menu.

From Dashboard shortcut From Side Menu : Coupon > Create Coupon

1

2

3

OR

COUPONMERCHANT APP

CO

UP

ON

MERCHANT APP - COUPON 27

Draft Tab

• You can view Coupons that haven’t

been published yet

• Approved/ Rejected Coupons:

Will also be displayed here. If it’s

“rejected”, we will display the

reasons for you to re-submit again.

Expired Tab

• This will display Coupons that have

expired and no longer active.

Active Tab

• Display Coupons that are

activated today in OpenRice.

• Scheduled- The coupon may only

be available on certain days, e.g.

For weekdays only, if you’re

viewing this on a weekend, then it

will be marked as “Scheduled”

Coupon Status

To view coupon, simply click

into from Coupon listing

View Coupon

COUPONMERCHANT APP

CO

UP

ON

MERCHANT APP - COUPON 28

Access point

Voucher Listing

Vouchers is now available for Merchant to publish conveniently

on OpenRice.

On Sale – Display Vouchers that are

selling in OpenRice Today.

Scheduled – Display the Vouchers

that are scheduled to sell on future

days.

Redeem Only – Vouchers that are no

longer selling in OpenRice, but diners

who have purchased can redeem at

restaurant before expiry.

Active Tab

All created Vouchers will be pending

for approval before officially

published to OpenRice. You can

delete unwanted drafts by swiping

left to delete (if iOS). Or long press on

offer to delete (if Android)

Pending for Approval / Rejected

Voucher: Will also be displayed here.

You will see the reasons of a

“Rejected” Voucher and you can

submit again after revision.

Draft Tab

You can check all the expired

Vouchers here.

Expired Tab

Dashboard

Click “Voucher” to create a voucher.

Side menu

Click “Voucher” to view Voucher listing page

VOUCHERMERCHANT APP

VO

UC

HE

R

MERCHANT APP - VOUCHER 29

Voucher Details

Voucher Statistics

Voucher Photo

Title

Content

Original Price

Discounted Price

Valid Period

The period of Voucher available for purchase on OpenRice

Stock (optional)

Redemption Period

The period available for redemption.

Redemption Exclusion

The period not availablefor redemption.

Pre-Sale Time

How soon the user can redeem voucher after purchase

Redemption Quantity

Quantity avaiblable forredemption each time.

Available branch

Photo

Terms & Conditions

An overview of the Voucher

sales figures.

Click on “Statistics” tab to show voucher purchases and redemption rate.

Click on “Details” tab to show the Voucher details.

Numbers of Redemption;

Expired; Refunded

Statistical comparison of sales figures

of past 7 / 30 Days.

VOUCHERMERCHANT APP

VO

UC

HE

R

MERCHANT APP - VOUCHER 30

Click to create voucher

Create Voucher

From Dashboard shortcut

Language

Voucher Photo

Original Price

Discounted Price

Valid Period

Stock

From Side Menu : Voucher > “+”

OR

You can set multiple languages per Voucher. This could boost

sales from travellers. (English, Traditional Chinese, Simplified

Chinese)

Input an attractive photo. If not, we will use the restaurant’s

entrance photo

The period of Voucher available

for purchase on OpenRice

Set the period of purchasing

start date and the purchasing

duration.

Control the total stock of

available vouchers to be

purchased in OpenRice.com

Toggle on means unlimited stock

of the voucher.

VOUCHER ImportantMERCHANT APP

VO

UC

HE

R

MERCHANT APP - VOUCHER 31

Redemption Type

Pre-Sale Time

(i) From Purchase Date

You may select “From Purchase Date” or “Specfic Date” Once the

Voucher is purchased, it can be redeemed with the valid perid. i.e.

Puchase Date + N months (at least 3 months required).

(ii) From Specific Date

Diners can redeem Vouchers on specific days or periods.

Date Rage available for redemption.

Time Period: Start End Period.

Redemption (Exclusion)

Diners cannot redeem in specifics

days or periods.

Title

Available branch

Input a punchy title

Content

Terms & Conditions

Let diners know details of Voucher.

Input any additional T&C if needed.

Time that allow diner to redeem

after purchasing.

Redemption QuantityQuantity of Voucher redemption

each time.

Select the branches that available for

redeem voucher.

Photo

Enabled to upload max 10 photos

(menu/ dish)

VO

UC

HE

R

MERCHANT APP - VOUCHER 32

VOUCHER ImportantMERCHANT APP

Search Voucher

Purchase Records

Click to search Voucher

or purchase records in

Voucher listing

Search the purchase ID to view the purchase records and

the redemption status.

Pending for Redemption

Number of vouchers that are bought but not redeemed yet.

Redeemed

Show the numbers of the voucher redeemed.

Refund & voided

Show the numbers of voucher refunded.

1

Enter number or keywords ,

date to search Voucher and

purchase records

2

View the search results3

VOUCHERMERCHANT APP

VO

UC

HE

R

MERCHANT APP - VOUCHER 33

Access point

Dashboard

Shortcut click “Queuing” to view queuing page

Side menu

Click Queuing section to view the page

Ticket (Single Tab)

Ticket (All Tab)

LATEST TICKET

CURRENT TICKET

TABLE SIZE TABS

Check the latest called tickets and press

“Call Again” to re-call diner when necessary.

Check awaiting queuing list. Once a table is

ready for next ticket, just press the “Call”

button to call the diners. The latest ticket will

be updated and a push notification will be

sent to notify the diner.

View the queuing details and status by

switching between ticket types.

View the queuing details and status.

Party Size

Waiting Time

1

2

2

1

QUEUINGMERCHANT APP

QU

EU

ING

MERCHANT APP - QUEUING 34

Turn on - Diner can get ticket through OpenRice.

Turn off - Diner cannot get tickets afterwards. The existing queue

will not be affected.

Settings

Issue Ticket

Diner‘s ticket will expire if the “x” number of tickets are over.

Ticket Expiry

Diners within the maximum distance can get the tickets.

Queuing Restaurant Distance

We will send a notification to users a few tickets prior to theirs.

Notice to user

Click to reset all tickets to “0”.

Reset Tickets

Set ticket types of party size. You may create a maximum of

5 ticket types.

Ticket Types

Save for any changes

QUEUINGMERCHANT APP

QU

EU

ING

MERCHANT APP - QUEUING 35

Offer Valid Date Period

Search inside Coupon / Offer

If you’d like to search for specific coupon/ offer related

items, you may also use the search on Coupon/ Offer

Listing. (Top Right Hand corner)

You can search by:

• Offer Title

• Select an Offer Type:

Discount, Retention, Dining Points, Last Minute Offer

• Offer Valid Date Period

Tap date to show calendar

1st tap on date to select period Start date

2nd tap on date to select period End date

Click “Search icon” to search

* Tap space or Date to retract calendar,

re-tap Date to show calendar

2

3

4

1

Action in iOS

1

2

3

4

Tap Start Date to show calendar

Tap on date to select

Auto switch to End Date calendar once

Start date are selected.

Tap on date to select

Click “Search icon” to search

* Tap space or Date to retract calendar,

re-tap Date to show calendar

2

3

4

5

1

Action in Android

1

4

5

SEARCHMERCHANT APP

SEA

RC

H

MERCHANT APP - SEARCH 36

From Side Menu

Global Search

The search caters for all things related to Booking and Offers.

It provides the quickest way for staff to find things like phone

number/ diner’s name/ reference numbers.

You can access the Search page from Side Menu.

Click any results after typing in keywords (could be reference

number/ name), and you’ll be brought to the related detail pages.

Offer Type Offer Search Result

Select an offer type

• Discount

• Retention

• Dining points

• Last minute offer

• Search result show the

offers that exact match to

search criterias

• Click to view details

SEARCHMERCHANT APP

SEA

RC

H

MERCHANT APP - SEARCH

Important

37

View Inbox

The inbox will contain all things Booking/ Coupon related. You

can access this page from the Side Menu.

Booking

Starting with the Booking Tab under Inbox, there are 3 types of

inbox messages will be sent when diners create, cancel or edit

bookings

Message type:

• New booking

• Modify booking

• Cancel booking

Click the message to view latest booking details

Offer / Coupon

As for the Offer / Coupon Tab, 3 types of message will be

sent when

• Offer / Coupon Expire Soon

• Coupon have approved by OpenRice

• Coupon have rejected by OpenRice

Click message to view coupon/ offer details

INBOXMERCHANT APP

INB

OX

MERCHANT APP - INBOX

Important

38

1

2

Delete / Edit Message

Single Message

Swipe left to show “Mark as Read” & “Delete”

Click “Mark as Read” to clear red dot

Click “Delete” to delete message

1

2

Long press to show “Mark as Read icon” & “Delete icon”

Click “Mark as Read icon” to clear red dot

Click “Delete icon” to delete message

Action in iOS Action in Android

1

2

3

Batch Function

Click “Edit” button

Select multiple messages for batch action

Click “Mark as Read” to batch update messages

& clear red dot

Click “Delete” to batch delete messages

1

2

3

Long press to batch select messages

Select multiple messages for batch action

Click “Mark as Read icon” to batch update

messages & clear red dot

Click “Delete icon” to batch delete messages

Action in iOS Action in Android

INBOXMERCHANT APP

INB

OX

MERCHANT APP - INBOX

Important

39

Settings

Settings page can be accessed from the Side Menu.

Here is a list of things you can set:

Account

• Branches - click to switch branches

• Push notification - switch on to receive push

from this branch

• Settings

• Language - click to select app display language

• Logout - click to logout account

• Help - click to view FAQ

SETTINGSMERCHANT APP

SET

TIN

GS

MERCHANT WEB - SETTINGS 40

NOTIFICATIONEMAILSFOR MERCHANT

Booking

General

Welcome Email

New Booking with Deposit New Booking Modified Booking ( Edited by Merchant )

Reset Password Email

Cancelled Booking No-show Booking Upcoming Booking Report

NOTIFICATION EMAILSFOR MERCHANT

NO

TIF

ICA

TIO

N E

MA

ILS

FOR MERCHANT - NOTIFICATION EMAILS 42

Coupon

Coupon Approved Coupon Rejected

Credits

Running Out of CreditsYou’ll be sent an email reminder when credits reach below 50.

NOTIFICATION EMAILSFOR MERCHANT

NO

TIFICATION

EMA

ILS

FOR MERCHANT - NOTIFICATION EMAILS 34

Powered By32/F, Prosperity Millennia Plaza, 663 King’s Road, North Point, Hong Kong.Sales@OpenRice.com | T (852) 2170 3280 | F (852) 2805 3280

SUPPORT HOTLINE: 2170-3227 | EMAIL: support@hk.tablemap.com(Working Hours: 9:00am-12:30pm & 2:00pm-6:00pm from Monday to Friday)