user guide 2fa- symantec - vodafone · pdf filethe 2 factor authentication (2fa) solution is...
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![Page 1: User Guide 2FA- Symantec - Vodafone · PDF fileThe 2 Factor Authentication (2FA) solution is known by various names in Vodafone •VUA, 2SL, 2 step log-in, 2FA •The 2 FA solution](https://reader034.vdocuments.site/reader034/viewer/2022050713/5a78f3617f8b9a83238edba7/html5/thumbnails/1.jpg)
User Guide 2FA- Symantec
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1 Introduction Slides 3-5
2 Enrolment Slides 6-7
3 Enrolment – Using PC, Laptop or MacBook Slides 8- 16
4 Enrolment - Using Smart Phone or Tablet Browsers Slides 17 - 25
5 Changing PC/Laptop/MacBook Slides 26- 27
6 Changing Smart phone /Tablet Slides 28-29
7 Remove Registered PC/Laptop/MacBook
Remove Registered VIP Access Credential Slides 30-31
8 I already have a Symantec Token Slides 32- 33
9 Support Slides 34 - 35
Content
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Introduction
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The 2 Factor Authentication (2FA) solution is known by various names in Vodafone
• VUA, 2SL, 2 step log-in, 2FA
• The 2 FA solution provides additional validation that people connecting to Vodafone
services from the internet are who they say they are .
• The solution provides an additional layer of authentication to your windows account
and password by providing a unique One-Time-Code (OTC) /token/passcode when
you sign in over the internet.
Introduction
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Outlook Web Access (OWA) Citrix SharePoint
SAPP 1Salesforce(1SF)
Introduction
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• In order to use the above services from the Vodafone network, there is a simple one time enrolment and set up process which will take no longer than 5 minutes.
• The Symantec 2FA User Access system uses two (2) new token types; Registered Computer Token & Mobile token • Registered Computer is our recommended choice if you are using PC, Laptop, MacBook
• Each user account can have up to 20 tokens assigned to it, which can be a combination of devices, i.e. PC, laptop,
smartphone, tablet • Just in case you lose or forget your device, we recommend that you enrol both a Registered computer token and a
Mobile VIP Access token
• To use Android, Windows and iOS smartphone & Tablet devices, you will need to download the “VIP Access” app from your app store; this will provide you with your credentials and one time code (OTC)
• Before you enrol it is recommended that you read through the guide below, the information below should help you with enrolment and assist with deciding what token type you choose.
Vodafone has deployed Symantec Validation and Identity Protection (VIP) for
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Enrolment
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Getting Started
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If you have tried to access a system and seen this message it indicates that you have either not enrolled in the Symantec 2FA solution or there is a problem with your registrations
If you have not previously enrolled, welcome and please
continue with these user enrolment instructions
If you have registered, Make sure you are using the computer you have registered
or use the VIP access credential you have registered
If this still continues to be an issue please contact your local support team
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• Please access Vodafone 2Step Log-in Portal
Please note that this portal cannot be accessed from the German Vodafone 3G/4G
network currently.
• This website will provide guidance to assist you in choosing the correct token
• This website will explain what information is required and where on each screen
• This website will provide a link to the 2FA - Symantec Self Service Portal
• Simple rules
• If you are using a PC or Laptop or MacBook, choose the Computer token
• If you are using Smartphone or tablet , choose the VIP Credential token
Enrolment
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Enrolment
Using PC, Laptop or MacBook
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• 2FA- Symantec currently supports
• The following operating systems
Microsoft® XP, Windows® 7 or 8, and Windows Vista®:
Mac OS® 10.5.8 or higher:
• The following internet browsers
Internet Explorer® 7 or higher - recommended
Firefox 3.6 or higher – recommended, not Firefox portable
Safari® 5 or higher
Chrome 13 or higher
Enrolment – Using PC, Laptop or MacBook
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For Enrolment it is Recommended to use IE or Firefox
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• To start you need to have no other browser activity running
• Please access 2FA Symantec landing page
Enrolment – Using PC, Laptop or MacBook
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Page includes
• Enrolment Guides
• Frequently Asked Questions
• Link to Enrolment Portal
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Link to 2FA – Symantec Enrolment portal
HTTPS://tsl.vodafone.com
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Enrolment – Using PC, Laptop or MacBook
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Log-in to the 2FA - Symantec
portal using your Vodafone
credentials
Password that you use to access Vodafone systems
User Name that you use to access Vodafone systems. If you have an Active Directory
account use your userPrincipalName (upn –
which usually has “vodafone” or “vodacom” in its name). If you are a self-registered user
use your VCDS ID which is usually your e-mail address.
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Enrolment – Using PC, Laptop or MacBook
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For Registering
• PC
• Laptop
• MacBook
Select Computer
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Enrolment – Using PC, Laptop or MacBook
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You will be prompted to install the
Symantec Client Authentication plugin.
Click on “Download”.
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Enrolment – Using PC, Laptop or MacBook
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Once the plugin has
downloaded, click on “Run”.
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Enrolment – Using PC, Laptop or MacBook
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Once the plugin has been installed, you twill need to provide a device name for your “Computer”
Enter a friendly name, Make sure that you can identify which PC, Laptop, MacBook you are registering i.e. use make and model, HP T440,
16 Back To Content
Enter your Computer name in
the Device Name field and click
Submit
For Vodafone user Suggest use your PC asset
number Example: E0123456
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Enrolment – Using PC, Laptop or MacBook
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On successful registration
you will be taken to the
“Manage Your Credentials”
screen which will display the
credentials you have
registered.
Registered Computer
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Enrolment – Using PC, Laptop or MacBook
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Please note:
You cannot register one token to more than
one user account.
A registered token is linked to one user
account.
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Enrolment
Using Smart Phone or Tablet
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• BEFORE YOU REGISTER ON THE 2FA – SYMANTEC SELF SERVICE PORTAL
• SMARTPHONE AND TABLETS USER REQUIRES THE “VIP ACCESS” APP TO BE DOWNLOADED FROM THEIR
APP STORE
• THIS WILL PROVIDE YOU WITH YOUR CREDENTIAL ID AND SECURITY CODE (OTC)
• THIS TOKEN TYPE HAS A UNIQUE SERIAL NUMBER CALLED THE "CREDENTIAL ID" AND DISPLAY A 6
DIGIT CODE WHICH CHANGES EVERY 30 SECONDS.
• THIS IS THE 6 DIGIT CODE WHICH YOU WILL NEED TO ENTER IN ADDITION TO YOUR USER ID AND
PASSWORD EACH TIME YOU LOG IN TO A 2FA ENABLED SERVICE.
Enrolment - Using Smart Phone or Tablet
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LIST OF SUPPORTED MOBILE DEVICE
ANDROID – PLAY STORE; IOS – APPLE STORE;
WINDOWS PHONE – MICROSOFT STORE BLACKBERRY – BLACKBERRY STORE
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Enrolment - Using Smart Phone or Tablet
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This token type has a unique serial number called the "Credential ID" and display a 6 digit
security code which changes every 30 seconds.
This is the 6 digit code which you will need to enter in addition to your user id and
password each time you log in to a VIP enabled service.
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Credential ID
Security Code
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Enrolment – Using PC, Laptop or MacBook
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Log-in to the 2FA - Symantec
portal using your Vodafone
credentials
Password that you use to access Vodafone systems
User Name that you use to access Vodafone systems. If you have an Active Directory
account use your userPrincipalName (upn –
which usually has “vodafone” or “vodacom” in its name). If you are a self-registered user
use your VCDS ID which is usually your e-mail address.
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Enrolment – Using PC, Laptop or MacBook
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For Registering
• Smart phone
• Tablet
Select
VIP Credential
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Enrolment - Using Smart Phone or Tablet
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If you are enrolling using
• Smart phone
• Tablet
Register
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Enrolment - Using Smart Phone or Tablet
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Please enter a friendly name, make sure that you can identify which Smart phone or Tablet you are registering i.e. make and model, Samsung S5
Please enter Credential ID “VIP Access
downloaded onto phone “
Can be in either upper or lower case
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Enrolment - Using Smart Phone or Tablet
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SECURITY CODE FROM THE DOWNLOADED “VIP
ACCESS”
Please Submit
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Enrolment - Using Smart Phone or Tablet
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On successful registration
you will be taken to the
“Manage Your Credentials”
screen which will display the
credentials you have
registered.
Registered Mobile VIP Access Credential
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Enrolment - Using Smart Phone or Tablet
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Please note:
You cannot register one token to more than
one user account.
A registered token is linked to one user
account.
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Changing PC/Laptop/MacBook
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• When you change your PC/Laptop/MacBook there are 2 stages
• Enrolment of new device and removal of old device
• It is important that you enrol new device before removing old device
• You will need to register the new device with the 2FA - Symantec Self Service Portal
Enrolment PC, Laptop or MacBook process
• You will also need to remove the old registered PC/Laptop/MacBook from the 2FA -
Symantec Self Service Portal
Remove registered PC/Laptop/MacBook
Changing PC/Laptop/MacBook
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Changing Smart Phone or Tablet
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• When you change your Smart phone or Tablet there are 3 stages
• Install the VIP Access from your app store on your new device
• Enrolment of new device and removal of old device
• It is important that you enrol new device before removing old device
• You will need to register the Mobile VIP Access credential with the 2FA - Symantec Self
Service Portal
Enrolment Using Smart Phone or Tablet
• You will also need to remove the old registered PC/Laptop/MacBook from the 2FA -
Symantec Self Service Portal
Remove Registered VIP Access Credential
Changing Smart Phone or Tablet
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Remove Registered PC/Laptop/MacBook
Remove Registered VIP Access Credential
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Remove Registered PC/Laptop/MacBook
Remove Registered VIP Access Credential
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Login to the 2FA – Symantec Self Service Portal and at the Manage Your Credentials Screen Hover over the Actions button and you will see a Rename and a Remove menu options Using the Remove option will remove the registered item
RENAME REMOVE
RENAME TEST REMOVE
Back To Content
Remove Registered
VIP Access Credential
Remove Registered
PC
Laptopook
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I Already Have a Symantec
Token
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• Symantec tokens are used by many enterprises , i.e. Pay Pal
• List of companies using Symantec Token
• The same token can be registered to be used for the Vodafone systems
• We recommend that users of PC/Laptop/MacBook enrol and register a computer
token
• If you already have a VIP access token then please follow the instructions for the
Smartphone and Tablet
I Already Have a Symantec Token
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Support
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Getting Started
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If you have tried to access a system and seen this message it indicates that you have either not enrolled in the Symantec 2FA solution or there is a problem with your registrations
If you have not previously enrolled, welcome and please
continue with these user enrolment instructions
If you have registered, Make sure you are using the computer you have registered
or use the VIP access credential you have registered
If this still continues to be an issue please contact your local support team
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• For Vodafone Internal user
• 2FA- Symantec support is available at your local Vodafone Customer /IT support desk
• For External users
• Please contact your local business support teams.
Support
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