user-centric work environment design presentation pdf 15052010
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User-Centric Office Design
Vinai Kumar
15 May 2010 SaturdayIndian Institute of Interior Design (IIID) New Delhi
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User-Centric Design
User-centricity was always a majordriving concern of the early humans
Which led to the development of
Technologies
enabling ease of work and living
Markets taking the benefit to other humans
Which in turn led to the development of
Engineering professionals
Efficiency, productivity, delivery Business management professionals
Return on investment, profits, moremoney for themselves
15 May 2010 Saturday Delhi 2Vinai Kumar UCOD
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User-Centric Design
Technologies were developedwithout human userconsideration
by the people who knew (technologists)
What was built had to be sold(business economics)
Which required business professionals
To hard-sell
To earn profits for their employers
RESULT:
The Human User was forgotten
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User-Centric Design
What human users needin a product or system
Usefulness
Safety and hygiene Ease of use
Pleasure
Wellbeing
Imperative:
We need to understandhuman users
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User-Centric Design Understanding Users
Understanding users meansunderstanding their:
Activities of living and work
Physical characteristics Psychological characteristics
Communication andexpression
Meanings
We need a knowledge andresource framework tounderstand human users
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User-Centric Design (UCD) the Core Knowledge
Ergonomics
Understanding the
relationship between
humans and man-made
environment
Applying this
understanding to:
Productivity of systems
Safety and hygiene
Ease of use
Comfort and wellbeing
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System
Characteristics
Task
Characteristics
User
Characteristics
Environmental
Characteristics
System Behaviour
User Reaction ( + / _ )
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User-Centric Design (UCD) the Core Knowledge
Ergonomics Psychological Ergonomics
Senses Design for information
acquisition
Design for sensoryexperience
Perception Information organizational
tendencies
Gestalt laws
Conditioned
responses Cognition
Understanding
Pattern recognition andconstruction
Learning
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User-Centric Design (UCD) the Core Knowledge
Ergonomics
Environmental Ergonomics
Lighting
Avoid glare
Contrasts for lightingcentral / peripheral
areas
Climate
Temperature
Humidity Air velocity
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User-Centric Design (UCD) the Core Knowledge
Ergonomics
Task analysis (TA)
Types of tasks
Physical
Perceptual Cognitive
Task severity
Duration
Frequency
Criticality
TA is performed to
understand the demands
on the human user
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User-Centric Design (UCD) the Core Knowledge
Ergonomics
The twelve principles (Macleod)
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User-Centric Design (UCD) the Core Knowledge
UCD Core Knowledge:
Semiotics
Syntactics
Semantics
Pragmatics
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User-Centric Design (UCD) the Core Knowledge
UCD Core Knowledge:
Ethnography
Culture
What people actually do
Sociological inferences
Behavioural inferences
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User-Centric Design (UCD) the Core Knowledge
UCD Core Knowledge:
Systems Thinking
Multi- and inter-
disciplinary
Addresses the dynamics
and complexities of the
world around us
A method based on
Right side and Left sidebrains
User and Context
analysis
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User-Centric Design (UCD) the Process
UCD Process
User and Contextual
Research
Ideation
Modeling & Prototyping
User trials
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