2012

www.ucda.orgMay/June 2012

Vol. 25 No. 05

Used Car dealers assoCiation of ontario

230 norseman street, toronto, ontario m8Z 2r4tel: (416) 231-2600 or 1-800-268-2598 • Internet: www.ucda.org

hybrid alert!While hybrids and similar vehicles make up a very small part of vehicle sales today, we’re beginning to see more of them enter the used car market.

And they pose serious problems for dealers who aren’t familiar with the refurbishing costs associated with them. Problems that are unlike anything dealers have seen before.

Appraising Hybrid VehiclesIt’s 2013, and you are dealing with a customer wanting to trade in their 2008 first generation hybrid vehicle, it has 168,000 kms on it and they need $8,000 to make the deal.

Your current appraisal process includes all the required questions (MVDA) and on the face of it the vehicle looks good and you are about to make a deal.

But hold on, this is a hybrid ... is your current process detailed enough for the high tech, hybrid, dual fuel or alternate fuel vehicle that’s being traded in?

Are the people appraising the vehicle aware of the pitfalls of not doing a good enough job and finding out “too late” that the cost of repairs could exceed the value of the vehicle.

A Couple Of Examples2005 Ford Escape: A U.S vehicle, just out of warranty with a brake warning light illuminated on the dash.

A Ford Tech Bulletin suggested that the master cylinder required changing. Parts and labour approximately $1,500, but the problem was not fixed. It actually

needed the hydraulic control unit that is an intricate part of the electro-hydraulic brake system that provides the regenerative braking and ABS functions. Total cost $5,082.76 plus labour ... just to make the lights go off.

2002 Toyota Prius Hybrid: This vehicle was taken in trade by an Ontario dealer from the original owner. The vehicle was well taken care of and ran well.

The deal was made and the vehicle reconditioned and put on display for a period of time. It was eventually sold, but broke down shortly after the sale.

The service manager was asked for an estimate for repairs and after a day or two came back to the sales manager and said I’m at $7,000 when do you want me to stop”.

Closer Mechanical Inspection NeededThese vehicles are going to need a better appraisal, a more thorough inspection, done by trained people. Otherwise the customer’s expensive repair problem, that they are trying to avoid, is going to be your problem.

New UCDA Appraisal FormAs a start, the UCDA has added an important new section to the Trade Appraisal Form. With the manufacturer increasing the warranty coverage for these parts, you need to know details about coverages, maintenance records, and previous repairs.

In addition, a better inspection of the warning lights and messages needs to be completed and documented before you make a deal and again at time of delivery, to make sure all is still okay.

2.

Garage Insurance Rebates … $250KThe UCDA garage insurance program has been available to members for more than 15 years and UCDA members have proven to be a very good insurance risk.

This year, UCDA members will receive $250,000 in rebates from Sovereign General Insurance for being claims free.

Members have developed good loss control habits, have chosen realistic deductibles and as a result have enjoyed very stable rates in the past few years.

Along with the claims free rebates, members qualify for a 7 1/2% discount off the filed premium rates, making the program consistently a very successful member service.

Contact Valerie at the UCDA to arrange for a quote from our broker, Baird MacGregor Insurance Brokers.

Motor Vehicle Impoundment Governments have rightly provided for severe penalties in the case of drunk driving. Dealers need to be mindful that they don’t suffer from the consequences of one of these measures.

ImpoundmentIndividuals caught driving a vehicle, while their licence is suspended for a Criminal Code violation like drunk driving, will have the vehicle impounded ... this can apply to vehicles driven by employees of the vehicle owner, leased vehicles, daily rentals, dealer loaners, even test drives.

The impoundment period can range from 45 days to 180 days.

The owner has the right to appeal, but there are only four grounds:

i) the vehicle was stolen;

ii) the driver did not have a Criminal Code suspended licence at the time;

iii) the owner of the vehicle used “due diligence”; and

iv) the loss of the vehicle would cause “exceptional hardship”.

Needless to say such appeals are rarely successful!

Check the status of a driver’s licence before your vehicle gets impounded!

Request a Drive Check search at www.ucdasearches.com

Peace of mind for only $3!

For further information call the UCDA.

Daily Rentals ... Dealer ChargedDealers that sell daily rentals without proper disclosure continue to get hammered at Discipline Committee.

Last week, the latest dealer to be charged agreed to pay a fine of $8,000, write to any customer whose bill of sale didn’t state “daily rental” and “compensate” the customer if they say they didn’t know.

The dealer also agreed to pay the cost for any of his salespeople who take the OMVIC Certification Course.

Sometimes the lack of a written disclosure is due to poor paperwork. Sometimes it isn’t.

Either way, when a regular OMVIC inspection brings this issue to light … the dealer gets charged.

Out Of Province BuyersBuyers from out of province will often want to drive their vehicle back to their home province.

The best way to handle such a sale is to:

1. Register the vehicle to the buyer’s name,

2. Obtain a “Special Permit” which goes in the windshield, and

3. Confirm the customer’s insurance to cover the vehicle for their drive home.

The vehicle does not need a “safety”, can be driven for 10 days this way and the vehicle is not in your name when it leaves. Translation? You can sleep at night!

An Ontario Registration Permit, in the name of the Buyer, can be obtained at the licence office using the Buyer’s home (out of province) address.

The MTO advises that:

“A vehicle transfer to the out of province registrant can be performed without an Ontario address, the vehicle is not eligible to be plated in that scenario however a special permit may still be issued. The out of province address is used in this scenario.”

For registration and for the “Special Permit”, the Buyer will need to provide proof of legal name, birthdate and signature ID, most commonly in the form of:

PassportOR

Out of Province Driver’s Licence and Birth Certificate

Ignoring ComplaintsNone of us like confrontation and unpleasantness.

The natural reaction, when someone calls to complain about a problem with a car they just bought, might be to hope it just goes away. Fight that impulse! Don’t ignore complaints.

Remember, most people (not all, but most) don’t like to complain. If matters get to the point where the customer feels obliged to talk to you about it ... it likely warrants a look see.

Ask them to bring the vehicle in so you can discuss the issue. Even if it turns out to be nothing, the customer will be reassured that they made the right decision buying from you … because you showed you cared and provided after sale support.

On the other hand, ignored complaints can be like a small cut. Minor at first, if left to fester, it can become more serious. And we all know customers have many routes available to them to complain if they don’t feel they are being treated fairly.

Turn a negative into a positive at every opportunity.

Selling Extended WarrantiesSo you have followed the UCDA’s advice and made sure the third party warranty you’re selling is on our list of Ontario insured warranty products. Now what?

One source of consumer complaints we have dealt with at the UCDA is from consumers who complain they did not fully understand the coverage. This shouldn’t happen and can cause you grief.

Too often consumers are claiming they didn’t understand what terms like “powertrain” mean, or that they were not given the secondary documentation, like the third party warranty application forms and brochures, that they need to fully understand the product.

Just like you don’t want consumer’s coming back to complain about a car they bought, you don’t want them complaining about the aftermarket products you sell them.

Don’t have a customer surprised when they go to make their first warranty claim only to find it’s not covered or there is not as much money as they expected to cover it.

Most warranty companies provide paperwork which, if properly completed, contains the customer’s signature

and initials on the coverages and exclusions. Make sure you have that signature in your file.

If you don’t, it’s a weak argument to say “I told them about the details”.

Arm the customer with all the information they need and protect your dealership in the process.

Extended Warranty PaymentsSection 47 (7) of the MVDA regulations requires dealers to remit payments for the sale of third party warranties to the warranty company within 7 days of the sale of the warranty.

The concern is that the longer the period of time between the warranty being sold and the warranty company being paid, the higher the chance that a consumer may have a problem, for which the warranty provider may deny coverage, due to non-payment.

If this happens, the dealer, and potentially the Compensation Fund, could be on the hook for the cost of the warranty or the cost of repairs.

Members are urged to make sure that warranty payments are submitted to the warranty company within the 7 days required by the regulation.

25 Year MembersThis year, 103 members have joined the ranks of the UCDA’s 25 Year group which now has a total of 381 longtime members.

We’ve published their names on the back page of this issue of Front Line,

The commitment of so many members, who continually support the UCDA, allows the association to offer the types of services and benefits that dealers most appreciate.

The UCDA is nothing without its members and, while we’re pleased with the continuing growth of our membership, we look to our long term members as the foundation that’s made the UCDA possible.

Without the continuous support of these members, along with those who’ve joined since and annually renewed their membership, the UCDA could never have sustained the type of growth that has brought the association to where it is today.

The UCDA’s current membership has passed the 4700 mark.

35436/41043

UCDA 25 Year MembersA & B Dobson Sales Ltd.A.J. Dawson Automobiles Ltd.A-1 2000 Auto Sales Inc.Ace Auto Leasing Ltd.Ace Auto SalesADESA Auctions Canada CorporationADESA Montreal CorporationAdesa TorontoAl Heron Sales & Service Ltd.Al Palladini Pine Tree Ford LincolnAlati Auto SalesAll Car SalesAlliston Auto Sales Ltd.Altruck International Truck CentresAndre Lanoue Pontiac Buick IncApplewood Chevrolet CadillacARI Financial Services Inc.Arrnprior & Ottawa Auto Parts Ltd.Ashie Motor Sales Ltd.Assured Auto SalesAuto House HondaAzores Car Sales Ltd.Bancroft Motors Ltd.Bay King MotorsBayview Chrysler Dodge Ltd.Beaverdam Motor SalesBechtel MotorsBell City Auto Center Inc.Bender’s Auto SalesBennett Auto SalesBennett ChevroletBennett Chevrolet Cadillac LtdBernard’s Quality CarsBerndt’s Garage Ltd.Better Way Leasing & SalesBill Bennett MotorsBill Perrin Motors Ltd.Bill’s Used CarsBi-Rite Auto SalesBison Auto SalesBluewater Ford SalesBob & Jack’s Auto SalesBob Campbell ToyotaBob Myers Chev. Ltd.Bob’s Used CarsBourque AutomobilesBoyer Truck SalesBracco Brothers Auto SalesBrantford HondaBrantford SuzukiBrian Cullen Motors Ltd.Bridgeview MotorsBroadway Auto SalesBronte EquipmentBud’s Auto SalesBunting MotorsBustard Chrysler Dodge JeepButler Chevrolet Pontiac BuickByron-Graham LimitedCaliber Automobiles Ltd.Cambridge Chrysler Dodge Jeep Ltd.Cambridge ToyotaCanadian Black BookCanadian Red BookCar Connection Ltd.Carcone Auto RecyclingCarl’s Used Cars & TrucksCarnival National Leasing Ltd.Car-O-Line Auto’sCasino Auto Wholesale LimitedCentre HondaChatsworth Motor SalesChernak Sales Inc.Chuck Russelle MotorsCity Buick Pontiac Cadillac LtdClancy Motors Ltd.

Classic Auto SalesClassic MotorsClearview Motors LimitedCliff Salmon Motor SalesCobourg Nissan Ltd.Collectible Auto SalesColonial Chevrolet Ltd.Conshore Motors Ltd.Cookstown Auto CentreCooksville Dodge Inc.Corey Auto WreckersCosford Motors Inc.Courtesy Auto Sales IncCowan Pontiac Buick GMC Ltd.Crosstown Chevrolet Ltd.Curry Motors GMCustom Leasing LimitedDan Murray’s London Auto AuctionDanny & Sons Auto Sales LtdDavid Chevrolet Ltd.Davis Repair Ltd.Delongchamp Recovery ServicesDennis Murphy Pontiac Buick GMC Ltd.Derek Rutter Motors Ltd.Dickson Motor Sales & LeasingDillon Auto Centre Inc.Dixie Ford Sales Ltd.Dominion MotorsDon Butt Auto Body Inc.Donnelly Ford LincolnDouble “S” AutomotiveDowntown Toyota LimitedDuhamel & Dewar Tire CentreDundas Cars Wholesale Eastside Chevrolet Ltd.Economy Wheels Ltd.Edenvale Garage & Motor SalesEdgetown MotorsEdmonds Chevrolet Pontiac BuickElgin Auto PartsElmwood Car SalesElmwood Car Sales Ltd.Equity Auto SalesEugene MotorsEvans Ford Lincoln Inc.Expert GarageExpress Auto Leasing & Sales Inc.Expressway Ford Lincoln SalesFairview AcuraFeeney Car Sales IncorporatedFines Ford Lincoln Sales & Service Ltd.Fixation R.M. Services Ltd.Foster Auto GroupFrontier Auto DismantlersFrost Chevrolet Buick GMC Cadillac Ltd.G.W. Motors Inc.Gallinger Ford LincolnGalt Chrysler Dodge Ltd.Gananoque Chevrolet CadillacGary’s Service Centre Ltd.Gaston Auto SalesGateway Chevrolet Inc.Gedas Motors Ltd.George Stockfish Ford Sales Ltd.George’s Auto Sales & Wreckers Ltd.Georgetown Chrysler (2008) Ltd.Glanbrook Auto Sales Ltd.Glenholme MotorsGlenview Iron & MetalGoodwill’s Used CarsGord Anderson Automotive Group Inc.Grande National Leasing Inc.Grant Auto SalesGreavette Chev Pontiac Buick CadillacGreg Hannah Holdings Ltd.Guay’s Garage Ltd.

Guelph HyundaiGus Brown Pontiac BuickGus Brown Pontiac Buick GMCGus Car SalesHaffner Motors Ltd.Haldimand MotorsHallam Auto SalesHanover Auto Wreckers LimitedHawkesbury ToyotaHawley Pontiac Buick CadillacHawman BrothersHearn’s Auto Sales & LeasingHeffner Lexus ToyotaHeritage Motors - SalesHickson MotorsHillcrest Service Ltd.Hillman’s Auto SalesHogan Chevrolet Buick GMC LimitedHoliday Ford Lincoln LtdHolland’s GarageHollister KiaHonda HouseHowling’s Automotive ServicesHubert Walsh Auto Sales Ltd.Humberview Motors Inc.Humberview Pontiac Buick GMC LTD.Impact Auto Auctions LtdJ & J Motor SalesJ. MacCallum Motors Ltd.J. P. Motor SalesJ.F.J. Auto SalesJ.J. Donnelly Motors LtdJames A. Walsh Sales Ltd.Jesstec Industries Inc.Jillran Holdings Inc.Jim Peters MotorsJim Wilson Chevrolet Pontiac BuickJim’s Auto SalesJoe Meloche Ford Sales Ltd.John Bear Pontiac Buick Ltd.John Gibbons Pontiac Buick GMC Ltd.John’s Auto Sales Ltd.Jutras Auto SalesKeith’s Auto SalesKeller’s GarageKen Boyter Auto SalesKen Knapp Ford SalesKennedy Ford Sales Ltd.Kingston NissanKingsville Auto MartL.M.S. Motor SalesL.T.D. Motors Co. Ltd.LaFreniere Auto Sales & Service Ltd.Lake Shore Motors Ltd.Laking ToyotaLally Ford SalesLangstaff Auto SalesLaplante Chevrolet Pontiac BuickLapointe Bros. Pembroke LimitedLawton Leasing & SalesLecos Auto Sales Ltd.Legendary Motorcar Company Ltd.Leggat Pontiac Buick CadillacLen’s AutomotiveLittle Bros. Leasing Ltd.LKQ Dominion Auto Recycling IncLubrico Warranty Inc.Lyle Cook (1958) Ltd.Lynmar Auto Sales Ltd.M.R. Jutzi & Co.Mac Holden & Son Ltd.Mac Lang ( Sundridge) Ltd.Maciver Dodge Jeep Ltd.MacMaster ChevroletMacMillansManitoulin Chrysler Limited

Marcel’s Collision IncMarden MotorsMark Wilson’s Better Used CarsMarkham MazdaMarv & Reg’sMayes Car Sales Ltd.McDermott MotorsMetro Chrysler Dodge JeepMetro Freightliner Hamilton Inc.Mid North MitsubishiMidtown MotorsMike McMahon Chev Ltd.Mike’s Auto SalesMilburn Sales & Service Inc.Miller’s Auto Recycling (1992) Ltd.Mississauga Auto WreckersMississauga Toyota Inc.Moffatt’s Northwood MazdaMontgomery Ford Sales LimitedMose Martin’s Garage Ltd.Mountain HyundaiMurad Auto Sales Inc.MVL LeasingNational Car RentalNethercott Chevrolet Inc.New Sudbury Volkswagen Ltd.Newson MotorsNiagara Auto SalesNisco National LeasingNoble’s Used CarsNorth End NissanNorthern HondaNorthway Ford LincolnNurse Chevrolet Cadillac Ltd.Oak-Land Ford Lincoln Sales LtdOakridge Ford Sales 1981 Ltd.Old Mill Pontiac-Buick Cadillac Ltd.Oliveira’s Auto SalesOntario ChryslerOrangeville MotorsOrv’s Collision Centre IncOtto’s Auto SalesP & G Auto Sales Ltd.P.H. Armstrong Motors LimitedPaleshi Motors LimitedPark Lane Chevrolet Cadillac LtdParkland MotorsParkway Auto Trade & AVA Remarketing Parkway ToyotaPass Lake Corner ServicePat Rogers Towing & Used CarsPaul Sadlon Motors Inc.Peck Brothers LimitedPeel Chrysler Plymouth (1991) Inc.Peter Noble Motors 2007Peter Smith Chevrolet Cadillac Ltd.Progress Auto SalesProuse Chevrolet Buick GMCQuality Car SalesQuality MotorsQueenston Chevrolet Corvette Queensway MotorsR.M. Hayter Ltd.Race ToyotaRalph Campbell Auto SalesRankin’s Garage & SalesRay Cranley Auto Wreckers Ltd.Raymar Auto Sales Ltd.Ray’s Car SalesReady HondaReliance Auto SalesRevell Ford Lincoln Richardson Chevrolet LimitedRichmond Hill HondaRichmond Hill ToyotaRichmond Motors (Chatham) Ltd.

Rick’s Auto SalesRideau Auctions Inc.Roadsport HondaRobert Rowe Motors Ltd.Robinson Motorcycle Ltd.Ron Clark MotorsRostock GarageRowan Mill Motors Inc.Roy Foss Motors Ltd.Roy’s Pontiac Buick Chevrolet GMC Inc.Sammy’s Auto SalesSaunders Auto ServiceScarborotown Dodge Chrysler Ltd.Scherer Chevrolet Buick GMC LtdSchneider’s Auto Wrecking Ltd.Scott Drummond Motors Ltd.Serbu TireShaw’s Auto RecyclersSkyway MotorsSlessor Inc.Somerville National LeasingSouthbank Dodge Chrysler (1982) Ltd.Spinning Wheel Motors LtdSt. Clair Motor ServiceSt. Thomas Fairway Auto SalesStandard Auto WreckersStapley GarageStevenson Investments Inc.Stoneleigh Motors LimitedStop 23 Auto Sales Ltd.Storey Pontiac-Buick GmcSudbury Auto Auction Ltd.Summit Lease a Div. of Summit FordSundridge Motor SalesSurgenor Buick GMCSurgenor National Leasing Ltd.Tasse Pontiac Buick GMCTatro Equipment SalesTaylor AutomallTaylor Chrysler Dodge JeepTed Maxwell MotorsThe Auto SalonThe Loan ArrangerThompson MotorsThora Van CentreThorncrest Sherway Inc.Tigertown Leasing Ltd.Toronto Auto Auction Town+Country VolkswagenTransit CaravaneTransportaction Lease SystemsTrue North Chevrolet Cadillac Ltd.Turgeon MotorsTwin Hills Ford Lincoln LimitedUnionville Motors (1973) LtdUpper Valley Dodge ChryslerVillage Automotive (Baldwin) Inc.Village Chrysler Dodge Jeep Ltd.Wallace AutomobilesWallis NissanWeide Motors SalesWellington Motors Ltd.West Toronto Auto LeasingWestcan Used TrucksWheels 4 Rent Corp.Whiteoak Ford Lincoln Sales LimitedWiedemann’s Car SalesWilliam McKinstry LimitedWills Chevrolet Buick GMC Ltd.Windover Motor Sales Ltd.Wm King & Son Salvage Ltd.Wonderland Auto MartWoodbeck Auto PartsWright’s Motors Perth Ltd.Wylie Automotive Plus CorporationYorkdale Toyota

APPRAISAL DATE: STOCK NO.:

APPRAISED BY:

LAST NAME FIRST NAME

ADDRESS CITY PROVINCE POSTAL CODE

HOME PHONE BUS. PHONE CELL PHONE E-MAIL

www.ucdasearches.comor call: 416-599-7412 or 1-800-668-8265

UCDA Lien Search & Kwik Check™

Auto Check™ Ontario History Search

Out-of-Province Lien Search CARFAX™

CUSTOMER INFORMATION, APPRAISAL & DISCLOSURE FOR TRADE-IN VEHICLES

35017© 2012 Used Car Dealers Association Of Ontario

INSPECTION AT APPRAISAL: INSPECTION AT DELIVERY: ENGINE STARTS & RUNS ENGINE STARTS & RUNS TRANSMISSION FORWARD & REVERSE TRANSMISSION FORWARD & REVERSE ENGINE LIGHT - ON THEN GOES OFF ENGINE LIGHT - ON THEN GOES OFF ANTI-LOCK BRAKES - ON THEN GOES OFF ANTI-LOCK BRAKES - ON THEN GOES OFF AIRBAGS - ON THEN GOES OFF AIRBAGS - ON THEN GOES OFF AIR CONDITIONING OPERATING AIR CONDITIONING OPERATING AWD / 4 WD OPERATING AWD / 4 WD OPERATING WINDSHIELD - NO CRACKS WINDSHIELD - NO CRACKS CD, CASSETTE, ENTERTAINMENT CENTRE CD, CASSETTE, ENTERTAINMENT CENTRE

DISTANCE TRAVELLED AT APPRAISAL: DISTANCE TRAVELLED AT DELIVERY:

REPAIRS REQUIRED:

PAINT

BRAKES

TIRES

ENGINE

TRANSMISSION

BODY WORK / DENTS

GLASS

OTHER

VALUE OF TRADE-IN: $

Please be advised that the trade-in value may be adjusted if the vehicle is not in the same condition at time of delivery. Customer Initials

ACCIDENT BRAND

ORIGINAL OWNER Yes No PURCHASED FROM

VIN CHECKED (Dash & Door) Yes NoORIGINAL MFR. VIN PLATE Yes NoREGISTERED LIEN Yes No

HAS VEHICLE EVER BEEN DECLARED A TOTAL LOSS BY AN INSURER Yes NoTHEFT RECOVERY Yes NoMANUFACTURER’S WARRANTY CANCELLED Yes No

DAILY RENTAL Yes NoFIRE DAMAGED Yes NoIMMERSED IN WATER Yes No

ODOMETER (Exact # at time of Appraisal) Km or Miles

IS ODOMETER FAULTY, BROKEN, REPLACED OR ROLLED BACK? Yes No

IF YES, EXPLAIN:

IF DISTANCE TRAVELLED UNKNOWN, EXPLAIN

POLICE CRUISER Yes NoEMERG. SERVICES VEHICLE Yes NoTAXI OR LIMO Yes No

ANTI-LOCK BRAKES INOPERABLE Yes No N/AAIR BAGS MISSING INOPERABLE Yes No N/APOLLUTION CONTROL INOPERABLE Yes No N/A

DOES VEHICLE REQUIRE REPAIRS TO:ENGINE Yes No SUSPENSION/SUBFRAME Yes NoTRANSMISSION Yes NoFUEL SYSTEM Yes NoPOWER TRAIN Yes No

COMPUTER Yes No ELECTRICAL SYSTEM Yes NoAIR CONDITIONING Yes NoSTRUCTURAL PARTS DAMAGED ALTERED OR REPAIRED Yes No

IF YES TO ANY, EXPLAIN:

ANY PREVIOUS DAMAGE REPAIRED EXCEEDING $3,000? Yes No HAVE THE MANUFACTURER’S BADGES OR DECALS BEEN CHANGED OR HAVETHE ORIGINAL PRODUCTION SPECIFICATIONS BEEN CHANGED? Yes NoANY OTHER DISCLOSURES?: SIGNATURE OF REGISTERED OWNER, LESSEE OR BONA FIDE DRIVER

VIN # YEAR MAKE MODEL TRIM LEVEL COLOUR # OF CYL

Other than disclosed herein:1. I declare that my trade-in has not been accident damaged, nor was such

information disclosed when purchased or leased. 2. My trade-in does not have any mechanical defects.

EQUIPMENT:POWER WINDOWS POWER LOCKS CRUISE CONTROL

CD/DVD ENTERTAINMENT CENTRE AUTO TRANSMISSION MANUAL TRANSMISSION LEATHER INTERIOR NAV SYSTEM

AIR BAGS ABS SUNROOF

AIR CONDITIONING WHEELS (ALLOY) KEYLESS ENTRY

GAS DIESEL HYBRID REGISTRATION VIEWED Yes No

ANY BODY PANELS PAINTED OR REPLACED Yes No IF YES TO ANY, EXPLAIN:

WITHIN THE LAST SEVEN YEARS WAS THIS AN:OUT-OF-PROVINCE VEHICLE Yes NoU.S. VEHICLE Yes NoIF YES, IDENTIFY PROVINCE(S) AND/OR STATE(S):

FOR HYBRID/HI-TECH VEHICLES:

WHERE HAS THE VEHICLE BEEN SERVICED?

HAVE ANY OF THE HYBRID COMPONENTS BEEN REPAIRED/REPLACED? Yes No IF YES, EXPLAIN:

IS THERE A MANUFACTURER’S EXTENDED WARRANTY ON THE HYBRID COMPONENTS? Yes No IF YES, EXPLAIN: WARNING INDICATORS (Are any of the listed warning indicators illuminated):

BATTERY Yes NoAIR BAGS Yes No

ENGINE Yes NoFUEL SYSTEM Yes No

BRAKING SYSTEM Yes NoOTHER