Margaret M. Bandy, AHIP, FMLA Joyce E. Condon, MLS, AHIP

Ellen D. Graves, MLS

Use Your Expertise to Help Your Community with Their Knowledge Management Needs

Acknowledgements

Lorri Zipperer, author of “Knowledge Services” chapter in the MLA Guide to Managing Health Care Libraries, 2nd ed.

Charles Bandy, creator of KMConnect.net web site that explores systems that support knowledge management.

Knowledge Management

David Skyrme Associates: http://www.skyrme.com/resource/kmbasics.htm

Knowledge Management is the explicit and systematic management of vital knowledge – and its associated processes of

• creation,• organization,• diffusion, • use and exploitation

in pursuit of business objectives.

http://www.youtube.com/watch?v=f_x78XLBBVM

Video: Discover What You Know

The Fifth Discipline: The Art & Practice of the Learning Organization by Peter Senge

Reflecting on Librarians’ KM skillsNancy Dixon, author of Common Knowledge highlights the following

skills she brings to organizations as a KM consultant

Librarian’s roles

• Sharing of stories (narrative approach to KM)• Participating in journal clubs• Promoting integration of knowledge resources

into the electronic medical record• Developing knowledge repositories• Supporting communities of practice through in person

collaboration and application of technologies

Communities of Practice

Communities of practice are formed by people who engage in a process of collective learning in a shared domain of human endeavor . . .Communities of practice are groups of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly. http://www.ewenger.com/theory/index.htm

Communities of Practice

Exempla Librarians Participate in • Heart Failure Microsystem• NICU Journal Club• NICU Microsystem• ICU Microsystem• System Patient Safety Committee• Interdisciplinary Shared Decision Making

Steering Committee

• Multiple storehouses• Lack of clarity on where electronic documents

should be filed and difficulty in locating what you need even if you think it is there

• Current information and archival information is mixed together

• Difficulty in deploying effective technologies to assist in knowledge sharing and collaboration

Technological Barriers

Portal Microsites

• Shared workspace for teams• Knowledge repository for “lessons learned.”• Not a full-blown content management

system• Leverages available technology—”Use what

you have”

Portal Microsites

• ICU Microsystem• Exempla System Patient Safety Committee• Nursing Research & Evidence-Based Practice

Council• Interdisciplinary Shared Decision Making

Steering Committee• Ethics Committee

Nursing Research Microsite

Future work

• Scribe for Patient Safety Leadership WalkRounds

• Leading new Knowledge Management team as part of the Interdisciplinary Shared Decision Making effort.

Digital Habitats by Wenger, White, and Smith

What is our new work?

References & Readings Bandy, Margaret, Joyce Condon, and Ellen Graves. 2008. "Participating in Communities of

Practice." Medical Reference Services Quarterly 27, no. 4: 441-449. Brown, John Seely, and Paul Duguid . 2000. The Social Life of Information. Boston: Harvard

Business School Press. Frankel, Alan,et al. 2005. "Patient Safety Leadership WalkRounds at Partners Healthcare:

Learning From Implementation." Joint Commission Journal on Quality and Patient 31, no. 8 (Aug): 423-37.

O'Dell, Carla S., and Cindy Hubert. 2011. The New Edge In Knowledge: How Knowledge Management Is Changing The Way We Do Business. Hoboken, NJ: Wiley.

Senge, Peter M. 2006. The Fifth Discipline: The Art and Practice of the Learning Organization. New York, N.Y.; London: Currency Doubleday.

Wenger, Etienne, Nancy White, and John D. Smith. 2009. Digital Habitats: Stewarding Technology for Communities. Portland, OR: CPsquare.

Zipperer, Lorri, and Geri. Amori. 2011. "Knowledge Management: An Innovative Risk Management Strategy." Journal of Healthcare Risk Management: The Journal of the American Society for Healthcare Risk Management 30, no. 4: 8-14.

Zipperer, Lorri. 2011. “Knowledge Services.” In The Medical Library Association Guide to Managing Health Care Libraries (pp.301-319), edited by Margaret Moylan Bandy and Rosalind Farnam Dudden. New York: Neal-Schuman Publishers.