A ROADMAP TO AN ENTERPRISE-WIDE DATA ECOSYSTEM

USE CASE

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USE CASE

A ROADMAP TO AN ENTERPRISE-WIDE DATA ECOSYSTEM

EXL Healthcare Data Services Solution Approach/Methodology

The EXL Healthcare Data Services team conducted an extensive

assessment of the client’s current enterprise-wide data and

reporting ecosystem. The assessment included interviews with

over 70 individuals, including informal conversations with patients.

Some of the questions asked to health system representatives to

understand the current Information landscape included:

• “What are the day-to-day challenges in obtaining the data needed

to function most effectively in your role?”

• “How information is disseminated to you and how do you

disseminate information?”

• “If you had a magic wand, what would be the first things you

would fix and why?”

After compiling the results of the interviews, the assessment:

• Identified gaps in data/reporting needs for each of the health

system’s business units

• Exposed data management challenges

• Identified skill set challenges across the health system’s ecosystem

• Determined software needs and associated cost functions

Client Need/Challenges

To pursue its vision, the healthcare system recognized the need to

enhance the trustworthiness of its clinical and operational data. This

trusted data would then be used to enable better business and clinical

decisions, drive operational and financial efficiencies, and enhance

patient retention, which in turn, drives growth.

Client

Our client is a Midwest healthcare system with an extensive integrated

network of physicians and healthcare providers, working together in

more than 100 locations. Its vision is to be recognized as a national

leader in clinical excellence, patient experience and affordable care.

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A ROADMAP TO AN ENTERPRISE-WIDE DATA ECOSYSTEM

EXL Healthcare Data Services Solution Approach/Methodology

Furthermore, the assessment resulted in the following for the client:

• A factual representation of the health systems’ current ecosystem,

with clear recommendations that are aligned to the client’s

business priorities

• A revised vision of the health system’s Enterprise Information

Management (EIM) needs

• Pathways to an EIM data framework and an information

governance framework

• A proposed data management strategy to support the client’s

current and future data and reporting needs, used to support the

client’s overall organizational strategies and tactical plans.

• An implementation plan with defined milestones, based on the

client’s business priorities

• An agile roadmap with defined business value at each phase of

the delivery

Real World Business Need

Systems and Data Locations

Access and Environments

Quality of Data, Trust of the Data

Reporting Needs and Usability

Roadmap

Findings and Strategy Document

Enterprise SystemsUsers and Owners.

Fact Find

Business Need

Data & Information Governance

Technology & Architecture

LearnDiscover& Interview

EXL Healthcare’s Data Management Assessment and Recommendations Process

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A ROADMAP TO AN ENTERPRISE-WIDE DATA ECOSYSTEM

EXL Healthcare’s Enterprise Information Management (EIM) Services

The illustration below describes the various components of EXL Healthcare’s Enterprise Information Management (EIM) services. This portfolio of

services ensures a centralized repository of high quality and trusted data, a secure and disciplined environment based on data governance rules and

policies, and access to an Operational Data Store (ODS) and/or data marts for report generation and advanced analytics.

The Roadmap to Value

Beyond the initial data management assessment, the end result and

ultimate goal for the client is an Enterprise Quality Information System

(eQIS). The designed benefits that the client may recognize include:

• Faster access, faster results. Too often in the past, the client

would receive requests for data and it would take some time to

gather all of the requested data and deliver it in a useful manner.

EXL’s process allows for rapid access to the raw data once it is on

boarded to allow for faster insight into data.

• The right data at the right time. As part of the on-boarding

process, we run the data through several cleansing, normalization,

verification, and matching routines so that the data that you use

can be trusted. No more concerns around where the data comes

from and the trustworthiness of it.

• One source for all your questions. The client will no longer have

to go from source to source to gather and combine its data for

reporting purposes. The results will be one single trusted source

– the Single Version of the Truth – that will be able to satisfy the

client’s reporting and analytic needs.

• Reusable Framework. EXL will provide a reusable framework

that not only allows the client to drive business results, but allows

for projects acceleration. EXL has a defined process that, when

followed, will serve as a project accelerator, allowing us

to complete projects faster. It also allows the business to be

more self-sufficient, and not rely so much on a single point for all

its needs.

ENTERPRISE INFORMATION MANAGEMENT

Data Quality Management Information Strategy and Governance

Master Data Management Services ODS and Reporting Data Marts

Data Security Management Data Integration Services

• Data steward flags data for remediation in given areas.

• Need a comprehensive set of tools that allows for the investigation & correction of data pro actively.

• Operational governance across the system.

• Consolidated all data for validation of the master data domains.

• Data standardize, normalize, validate & transform data.

• Process ensures that data is not only valid & trusted, but that it has been aggregated into a centralized, mastered and single version of truth.

• Manage the secure storage of all collected data.

• Manage security access lists with auditing to ensure proper access to data across the organization.

• Data Access and management sso, Okta, ssl.

• Data will be collected, standardized, normalized, and defined with an enterprise data dictionary and metadata allowing business terminology and definitions to be stored in centralized location.

• Business provides ODS and or reporting data marts to support the organization's reporting and analytics needs.

• Enable self-service across the enterprise and automate services for areas where there may not be su�icient resources.

• Scalable architecture that allows for rapid ingestionof data.

• Manage enterprise data extracting & loading tool.

• Ensure data lineage is maintained throughout the data cycle with full audit.

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A ROADMAP TO AN ENTERPRISE-WIDE DATA ECOSYSTEM

EXL (NASDAQ: EXLS) is a leading operations management and analytics company that helps our clients build and grow sustainablebusinesses. By orchestrating our domain expertise, data, analytics and digital technology, we look deeper to design and manageagile, customer-centric operating models to improve global operations, drive profitability, enhance customer satisfaction,increase data-driven insights, and manage risk and compliance. Headquartered in New York, EXL has more than 32,800professionals in locations throughout the United States, the UK, Europe, India, the Philippines, Colombia, Australia andSouth Africa. EXL serves multiple industries including insurance, healthcare, banking and financial services, utilities, travel,transportation and logistics, media and retail, among others.

For more information, visit www.exlservice.com

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Enterprise Quality Inform

ation System (EQ

IS) En

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Cap

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De

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Supp

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Depa

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360 View Registry

Rapid DataOnboarding

Verified Trusted Data

Self Service Analytics

Data

Ac

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Trends, Volume Code sets, /CD Reporting Model Meta Data, Framework

• Rapid Source System Access

• Faster Data Exploration

• Enterprise Business Glossary

• Standardized and validated data

• Single Version of Truth

• Pre-built model for faster data onboarding

• Provide "jump start" for analytics and reporting

• Expertise as needed but not required

Data

Lake

Mastered Data Warehouse

Reporting

The eQIS Business Value Map

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