usability design research

Usability Design Research

Usability Skills Training

Experience Dynamics

Corporate Usability Team Training

All contents © Copyright 2001- 2009 Experience Dynamics

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Schedule for 2009

Contact:

1-800-978-9183

[email protected]

www.ExperienceDynamics.com/training


Overview

1. Usability Practitioner Skills*

2. User Centered Design Methodology*

3. Usability hot topics seminars**

Types of training offered:


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*In-house customized training

**Usability Web SeminarsOne hour; 2-3 hour or phased

One day; two day or half day


1. Usability Practitioner Skills trainingsAudience:For existing teams either looking to learn new approaches,

techniques and shared knowledge or to refine and

consolidate best practice approaches across a team.

Objective:Learn the step-by-step methods for planning, set-up and analysis of

the 3 core User Centered Design techniques. In these courses, you

will gain hands-on skills that will strengthen your understanding and

ability to conduct usability research for maximum impact to your

design and organization.

Usability Testing Methods Ethnography Methods User Interface Design Methods

Includes:

•Training Manual

•Checklists and guidelines

•User Experience Poster

Cost: (min. 15 persons)

•$1250 per person (1 day)Contact us to see if you qualify for special pricing.


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• Planning your test

• Setting usability metrics

• Preparing a test plan

• Moderating user tests

• Developing questionnaires

• Reporting on test data

• Analyzing results

• Communicating results

And much more…

• Ethnography techniques

pros and cons

• Contextual inquiry

• Identifying users and tasks

• Persona best known

methods

• Preparing your field study

• Conducting user interviews

• Analyzing qualitative data

And much more…

• Websites vs. Web applications

• Identifying users and tasks

• Design principles

• Designing navigation systems

• Interaction Design techniques

• Choosing design widgets

• Web 2.0 and AJAX design

• Applying best practices

• Proofing your designs

And much more…


2. User Centered Design Methodology

Course 1: Introduction to User Centered Design methodology

Course 2: Conducting Usability Analysis & User Centered Design

Audience:For existing or newly forming teams looking to evangelize

usability and User Centered Design or organizations that

are taking usability to the next level. Good for cross-

functional team “synching” or aligning senior management

around usability methodologies.

Overview:Gain introductory or in-depth training on the User Centered Design

methodology. Gain insight into usability best known methods as well

as best practices in your industry vertical. Bring a new or already

formed team together “speaking the same language” or provide

executives “just in time” education on the industry standard UCD

methodology.

Includes:

•Training Manual

•Checklists and guidelines

•User Experience Poster

Cost: (min. 15 persons)

•$750 per person (1 day)Contact us to see if you qualify for special pricing.


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Course 2: Conducting Usability Analysis & User Centered Design

Course 3: “UCD from A-Z”

Course 4: Senior Management briefings (1 hour; 3 hour executive meetings)

Course 5: Building a UCD organization


3. Usability hot topics seminars

Audience:Internet marketing managers, web strategists, web

application designers, user experience managers or anyone

who works to improve the usability of websites, products

or web applications

About:Experience Dynamics offers a recurring set of usability web seminars

on hot usability topics. The web seminars provide an overview and

quick review of key issues and opportunities related to best

practices in usability research. The seminars are presented by Frank

Spillers, MS, a recognized expert in the field of usability engineering

and user experience design.

Includes:

•Handouts (notes)

Cost: (per person)

•$119 per person

•Team discounts available

Seminar 1: Interaction Design Essentials

Seminar 2: Designing Complex Web Applications

See: http://www.experiencedynamics.com/trainingFor web seminars and free archived


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Seminar 2: Designing Complex Web Applications

Seminar 3: Personas in Action

Seminar 4: Rapid Ethnography

Seminar 5: Product Design and User Experience

Seminar 6: Designing Sociable User Experiences

Seminar 7: Incorporating ESP: Expectation, Seduction, Persuasion

Seminar 8: Designing Pleasurable Products

Seminar 9: Validating user requirements with Cognitive Archeology

More hot usability topics added regularly.

For web seminars and free archived sessions.

We can customize any of these topics for an in-house training as well.


Hands-on training


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Intel Hands on Personas Demystified workshop

Advanced Methods Training- Intel User Centered Design team

Ethnography Methods Training Manual


Training Manual + Poster(All participants of our corporate trainings receive a Training Manual and Poster)


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Personas Demystified Training Manual

The Importance of User Experience poster


Participant Comments Praise for Trainer Frank Spillers:

• “The "hands-on" material was great. Frank provided us with tools to empower us regarding usability. I see myself using the information I learned on all future projects”.

• “Frank was very knowledgeable and was particularly tuned into interesting statistical


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• “Frank was very knowledgeable and was particularly tuned into interesting statistical data regarding usability issues”.

• “Frank was great. Very knowledgeable and fun. I really respect Frank's opinions. Daniel was great as well and often added valuable insight”.

• “Frank was interesting and funny. I wasn't always sure where he was going with an idea, but it made learning fun”.


• Usability and design issues are often exclusive to your company, organization, brand and application or site.

• We customize either partly or completely to increase relevance, motivation, specific needs, interests and issues (industry level or organizational level).

Why we customize training?


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issues (industry level or organizational level).

• The result? We guarantee your seminar experience to be relevant, appropriate, accurate, built around your needs and guaranteed to address issues relevant to

your bottom line.


About Your TrainerFrank Spillers, MSFrank Spillers, MSFrank Spillers, MSFrank Spillers, MS

Frank Spillers is a distinguished speaker, author and internationally recognized expert in translating user behavior into designs that simplify complexity. He has been recognized as a subject matter expert by the U.S. Department of Labor, and has developed new research approaches to assessing the influence of time, emotion and cognition on user perception.

Frank has successfully applied his advanced knowledge of usability engineering for ten years in corporate enterprise environments, in both Europe and the US.


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Frank has successfully applied his advanced knowledge of usability engineering for ten years in corporate enterprise environments, in both Europe and the US. His clients include: Intel, IBM, Hewlett-Packard, KeyBank, Four Seasons, Washington Mutual, Target.com, Whitepages.com and Microsoft. Before founding Experience Dynamics, Frank led Usability Consulting for analytics pioneer WebCriteria. Frank received his Master's in Cognitive Science from Birmingham University, England in the Usability of Collaborative Virtual Environments.


Companies benefiting from Experience

Dynamics usability trainings • Apple

• American Airlines

• Avid

• Amazon.com

• Yahoo!

• Regence

• Blue Cross Blue Shield

• Providence Health System

• Petsmart

• IBM

HIGHLIGHTS:

•Trainer with Fortune 500 experience in supporting corporate usability initiatives and 10 years of training experience


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• IBM

• Microsoft

• Intel

• Citigroup

• KeyBank

• The Hartford

• Fujitsu

• Intuit

• EMC Corp

• Chase

• US Bank

• Business Objects

• Mentor Graphics

• GM

• Toyota

•Personalized mentoring and coaching (student-centered)

•We use Accelerated Learning techniques-to increase learning retention, interest and fun.

•We customize workshop content to suit your needs

•We don’t just present a technique, instead we show you the ‘how and when’ to use it best


About Experience Dynamics web seminars:Experience Dynamics offers a recurring set of usability web seminars on hot usability topics. The web seminars provide an overview and quick review of key issues and opportunities related to best practices in usability research. The seminars are presented by Frank Spillers, MS, a recognized expert in the field of usability engineering and user experience design. Experience Dynamics seminars are complimentary and are attended by companies including Intel, Citigroup, KeyBank, The Hartford, Fujitsu, Intuit, EMC Corp, Chase, US Bank, Business Objects, Mentor Graphics, GM, Toyota and others.

About Experience Dynamics

Experience Dynamics is a design research consultancy. The company's User-Centered Design solution


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Experience Dynamics is a design research consultancy. The company's User-Centered Design solution services are used by Fortune 500 companies in enterprise, institutional and consumer facing software and web environments. Since 2001, Experience Dynamics has delivered professional usability testing and design research solutions to corporate marketing and development teams globally including: Microsoft, Intel, IBM, HP, BankOne, KeyBank, Daimler-Chrysler and Whitepages.com. Experience Dynamics delivers research-based strategic design recommendations. More information about Experience Dynamics is available at www.experiencedynamics.com or at the blog: www.usabilitydiary.com.

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