us army: v corps%20frg%20 handbook 2005

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Family Readiness GroupHandbook HQ, V Corps Nov 2005



FRG Handbook Contents Page

Introduction 2-4Contact Information page 5 *Emergency Information

Phone Numbers 6

What To Do If You Have An Emergency 7-8Red Cross Notification 9 *Red Cross Notification/Emergency Leave 10-11*Speaking German in an Emergency 12* -13

Medical Concerns 14-15Dental Concerns 16Auto Concerns 17-22Housing Concerns 23-28Legal Assistance 29-30Financial Concerns 31-37Family Matters

Child Care and Emotional Issues 38-41` ID Cards 42Birth Registration 43-44Passports 45-46Postal Problems 47Contacting the Deployed Spouse 48 *Spouse Care and Emotional Issues 49-51 *

Space A Flights 52-53 *Deployment Checklists

Documents 54 *Do You Need a Will / POA 55-56Financial Checklist 57-58 *

Monthly Financial Worksheet 59-60 *Medical Checklist 61 *Home Safety 62-64 *Car Maintenance 65*

Overseas Travel 66-67Working With The Media 68Coping With Stress 69-73Community Resources 75-77Quick Reference 78-86Glossary of Acronyms and Abbreviations 87-90Directions

Heidelberg Hospital 91

Heidelberg University Klinik 92To American Facilities 93-97To Frankfurt Air Terminal/Train Station 98

* Denotes the section has blank lines for personal or unit specific information thatyou should fill.



2

FAMILY READINESS HANDBOOK

The purpose of this handbook is to provide vital information to familymembers of deploying Soldiers.

While designed primarily to take care of soldiers’ family membersduring a deployment, there’s something here for every V Corps familymember. Inside you’ll find information ranging from how to find healthcare and how to get your car towed on the autobahn to whom to call incase of an emergency.

This book is a flexible document, designed to fit your particular needs.As you go through it you may find you need to add your owncommunity and family information, or delete information you don’t

need.

Throughout the book are highlighted areas. When you see a highlightedline, you will need to insert your individual personal, unit or communityinformation. Some of these areas need no more than a telephonenumber; others are complete forms to fill out to assist you with a varietyof situations.

The book was designed for families at the V Corps headquarters inHeidelberg, so you’ll see that many of the blue areas are already filled inwith Heidelberg information. Not all are filled out, though, so be sure toread the book thoroughly to see what you may need to add. Ask your family support group to help you if necessary. For families outside theHeidelberg area, the blue areas can be customized to fit your localneeds.

We suggest that you and your family members go through the book together and fill out all pertinent information before a deployment.Doing this can help prevent a multitude of situations which, though can

be resolved with time, will not arise because you’ve planned ahead.



3

About Family Readiness

A Family Readiness Group (FRG) is an organization of spouses designed to assist andsupport family members. An FRG belongs to the commander. He encourages every spouse to bean active part of the FRG to receive help and to help others. The FRG is a continuous activity. Itextends beyond deployment.

WHAT IS A FAMILY READINESS GROUP?

A FAMILY READINESS GROUP IS:

A point of contact for information to help solve problems A contact for assistance in easing burdens of separation A contact for emotional support A contact for assistance in obtaining information A contact for referral during crisis A contact of experienced persons who teach self-sufficiency

A contact to obtain accurate facts, not rumor A contact for peace of mind

A FAMILY READINESS GROUP IS NOT:

A social group, although it may lead to social activities A substitute for soldiers taking responsibility Necessarily led by the commander’s wife To promote dependency Responsible for keeping family rosters current Transportation service for families off post

A problem solver Only to exist in times of crisis A substitute for professional services A baby-sitting service A financial support organization

Need Help? Begin with your contact person, your FRG leader.



4

About Family Readiness

Family Readiness Liaison (FRL)

Each company has a FRL (Family Readiness Liaison) who is responsible for collectingdata from service members about their family members and for actively tracking and updatingthe information. The company FRL works with the family readiness group leader to equip them

with data and community resources. FRLs are not support groups. Help should come through thefamily readiness group chain. The first call from a spouse is to her contact person, not the FRL.FRL duties include:

Maintaining FRL packets -- key info about families Maintaining personal readiness program and family information forms Providing a single point of contact Keeping spouses & families informed on when the unit is returning Tracking spouse action messages Maintaining /updating chains of concern phone rosters Attending Family Readiness Group meetings

Verifying field mail is delivered

Rear Detachment Commander (RDC)During deployments there is a person who stays behind as the Rear Detachment

Commander. This person is the Battalion Commander’s representative while the unit is away.Those not deployed have vital roles for the success of the entire Task Force.

You will be notified through your company telephone “tree” of important information pertaining to the deployment.

Ensure that your Company Family Readiness Group roster contains your current mailingaddress and phone number. Notify your chain of concern Point of Contact (POC) or FRG

representative if this changes.

Keep your company POC and FRG leader’s name and phone number posted near your telephone.

The RD Commander acts as the Battalion Family Readiness Group Officer duringdeployments. When the unit is home the adjutant is the Readiness Group Officer.

Family Readiness Group Officer duties include:

Ensures meeting places are available

Knowledgeable about family assistance agencies Meets as often as needed with the Family Readiness Group Ensures everyone knows her/his role Ensures there is a separate mail pick up area for FRG leaders Ensures single soldiers parents receive information Ensures there is a centralized place to pick up distribution



5

Fill in your unit Point of Contact Information

My Family Readiness Group Leader __________________________________

Phone______________________

Email_________________________________________________

My Contact Person Is:__________________________________________

Phone_______________________

Email_________________________________________________

Rear Detachment Commander:___________________________________

Phone______________________

Email______________________________________________________

Rear Detachment Chaplain__COL Arthur Bacon____________________

Phone___DSN 370-5587___CIV 06221-57-5587 ________________

Email__ [email protected] _________________________

After Duty Phone______________________



6

Emergency Information Telephone Numbers

Emergency Phone Numbers

Emergency Room Hotline (Heidelberg Hospital)*

Toll-Free Civilian: 0800-1001397Civilian: 06221-17-2891 DSN: 371-2891*Patient Liaison and Dental Emergency Service can also beaccessed through these numbers.

Military Police, Fire, Ambulance:114 Civilian: 06221-57-114

Poison Control Center (Landstuhl Regional Medical Center) Civilian: 06371-86-707091 Toll-Free: 0130-110-439DSN: 486-7070

Heidelberg Hospital Central Appointments Civilian: 06221-2622*DSN: 371-2622* (*rolls over to additional numbers)

German Emergency Numbers Ambulance (DRK): 19222Polizei: 110Fire: 112

USAREUR Emergency Collect Call Phone Number Worldwide Toll-Free Civilian: (49) 6221-33 66 60Within Germany: 06221-33 66 60



7

Emergencies

The Rear Detachment Commander is in contact with the deployed Task Force on a regular basisand can press for urgent messages to the unit be relayed to your spouse. If your spouse’s presence is absolutely necessary and is confirmed by appropriate military professionals (doctor,Red Cross, etc.), your spouse is sent home. As soon as the emergency is over, the soldier returnsto the deployed battalion. To assist you in providing pertinent information needed to determinethe extent of the emergency, an Emergency Notification Form is provided in this section.

IF THE DEPLOYED SPOUSE HAS AN EMERGENCY

If your spouse develops a serious problem while deployed, i.e., sickness, injury, etc., you will becontacted by the Casualty Assistance Office and/or your Rear Detachment Commander. If someone else calls you to report an injury to your spouse, call the Rear Detachment Commander immediately to verify the information.



8

What To Do If You Have An Emergency

An emergency is the death, critical illness/injury to immediate family members.

Spouse Parents, Step-Parents Children, Step-Children Guardians (if they were your legal guardians-the length of guardianship must

be stated in message.)

The medical definition of critically ill or injured means the possibility of deathor permanent disability. The commander may approve other situations not listed aboveas “emergency” in nature (e.g. childcare, birth of child, disaster, and family financialcrisis). The birth of a child does not necessarily constitute a medical emergency, unlessthe child or mother is in a life-threatening situation.

NOTE: All situations will be verified by Red Cross before message can be delivered

to unit.

Critical Illness/InjuryDeath of Immediate

Family Member

Emergency Help

MP Emergency

DSN 114

CIV 57-114Outside Heidelberg area

dial 06221 57 114

Ambulance (German

Red Cross) 19222

Emergency Room

06221 371-2891 / 2790 /

2757

Red Cross

DSN 370-1760

CIV 06221-57-1760

Be sure to get Red CrossMessage number

Rear DetachmentSTB Staff Duty 24 hours

DSN 373-7268

CIV 06221-17-7268

V CORPS Emergency Action Center 24 hours

DSN 373-5335 / 5336 / 5337

CIV 06221-17 5335 / 5336 / 5337

On-Call Chaplain(MP Station)

DSN 388-2333 CIV 06221 338-2333

Social Services

DSN 371-2078

CIV 06221 57-2078

Hospital Chaplain:

DSN 371 -2684

CIV 06221 57-2648

Directions to Heidelberg US

Army Hospital and LocalUniversity Hospital are in the back of this book.



9

Red Cross Notification(To Be Filled Out By Service Member and Sent Home)

Dear Family in the United States:

If you need to contact me quickly or need my presence at home, please contact the

American Red Cross (ARC) in your local community or call 1-877-272-7337 to send anemergency message.

The following information about me you must provide to the American Red Cross:

Full Name: ______________________________________________________________

Rank: ________ Social Security #: _____________________________

Unit Mailing Address: CMR Address:

_____________________________________ _________________________ _____________________________________ _________________________ _____________________________________ _________________________ _____________________________________ _________________________Duty Station:

____________________________________________________________________

Duty Telephone: __________________ Home Telephone: ________________________

International Direct Dial #’s are: (Dialed from U.S.)

011-49-(German Area Code, minus 1st zero)-(My Telephone Number)

Example: 011-49-1111-XXXXXX (This is a __________________ Number)

They also need detailed information about the emergency. Know the name and addressof the doctor/hospital, plus give a statement why I am needed.

In case of death or critical illness you will want to call me directly, but you must alsocontact the Red Cross to send an emergency message. The Red Cross can be contacted 24 hoursa day and there is no charge for this service.

Please put this sheet where you can find it in case you need to contact me. This procedure can be used regardless if I am deployed or at my home station. Please write down thelocal Red Cross chapter in your community so that in an emergency you have it.

Local American Red Cross Address: _______________________________________

_______________________________________________________________________

Local American Red Cross Telephone Number:

_____________________________________

Signed:

_____________________________________



10

RED CROSS NOTIFICATION

RED CROSS MESSAGES

Service Member Leave

Get Leave form DA Form 31 approved by theCommander.

Go to the Personnel Service Battalion (PSB) with

copy of approved DA Form 31 to get orders cut.Personnel Service Battalion

DSN 370-7514 06221-57-7514

During Duty Hours: Report toTransportation with copies of EmergencyLeave (E/LV) orders from PSB to get MACflight tickets.

Transportation

Heidelberg Passenger Movement Branch

06221-57-6481

After Duty Hours: Report to Transportation the

next day or receive an Itinerary PSB to take to theAir ort.

If financial assistance is needed, contact

Heidelberg Army Emergency Relief at ACS.

DSN 370-6883/6975CIV 06221-57-6883

or After Hours, contact the Red Cross at 06221-57-1760.



11

Information Sheet for Dealing with Medical

Emergencies

Soldier’s Correct Full Name: ______________________________________________________

Soldier’s Rank and Pay Grade: _____________________________________________________

Soldier’s Social Security Number: __________________________________________________

Soldier’s Unit: SPECIAL TROOPS BATTALION, V CORPS

Soldier’s Unit Address: ___________________________________________________________

Name of Exercise Soldier Is On: ___________________________________________________

Full Name of Ill, Injured or Deceased Person: _________________________________________

Relationship of Person Shown Above To Soldier: ______________________________________

What Hospital or Funeral Home Is Person In: _________________________________________

Who Is The Doctor Treating The Person: _____________________________________________

Family Member Who Can Provide Additional Information: ______________________________

Telephone Number: ________________________________

Family/Doctor Wants Soldier to: Be Notified Only ___________ Come Home ____________

Address Soldier Should Go To:

Name: __________________________________________________________________

Address: ________________________________________________________________

City/State/Zip: ____________________________________________________________

Phone Number: ___________________________________________________________

The Soldier Will Need About __________Days To Resolve The Problem.



12

If You Must Speak German

When you dial the German Red Cross number: Dial DRK direct at 116

In the event of an emergency, you may not be able to reach someone whospeaks English very well. When you call for an ambulance,

THE FIRST THING TO TELL THEM IS THAT YOU ARE A FAMILYMEMBER WITH THE UNITED STATES MILITARY.

(Ich bin ein Familienmitglied eines amerikanischen Soldaten.)

Then follow the outline below:

1) My name is ____________________________________________.Ich heisse______________________________________________.

2) I need an ambulance for a lying/sitting patient with (illness).

Ich brauche einen Krankenwagen für einen liegenden/sitzenden Patienten mit

3) My address is ___________________________________________.Meine Adresse ist_________________________________________.(Know how to pronounce your address and village name in proper German.)

4) My telephone number is ____________________________________.Meine Telefonnummer ist_________________________________.

5) Have someone waiting outside for the German ambulance to flag it down!

Directions to Heidelberg USArmy Hospital and LocalUniversity Hospital are in the

back of this book.



13

TERMS TO USE IN REQUESTING A GERMAN AMBULANCE:

Auto accident Autounfall (ow-toe-oon-fall)

Back/neck injury Rückratsverletzug (roo-grats-fair-let-sung)

0r Rückenverletzung (roo-ken-fair-let-sung)

Or Kopfverletzung (cope-fair-let-sung)

Burns Brandwunden (brant-woon-den)

Cardiac arrest Herzstillstand (hairz-shtill-stuud)

Chest pain Thoraxbeschwerden (thor-axe-bessh-ver-done)

Or Schmerzen in der Brust (sh-mert-sen een der broost)

Delivery Entbindung (ent-bind-ung)

Excessive bleeding Grössere Blutungen (gross-ur-a blue-tongue)

Fracture Fraktur (fruk-toor)

Or Gebroken (ge-bro-ken)

Heart attack Herzanfall (hairz-un-fall)

High fever Hohes fieber (ho-has fee-ber)

Miscarriage Fehlgeburt (fail-gay-burt)

Not breathing Atemstillstand (a-tem-shtill-sshtand)

Poisoning Vergiftung (fair-gift-tung)

Seizure Anfall (un-fall)

Unconscious ohnmächtig (own-mash-tic)



14

MEDICAL CONCERNS

SICK DURING DISPENSARY HOURS

NON-EMERGENCY EMERGENCY

l

Hospital Toll Free HotlineMedical

Information andAdvice

0800 825 1600

APPOINTMENT Call Hours

Mon- Fri. 0700 am -1630 pm

Call to make an appointment

DSN 371-2622/2623/2624

CIV 06221 57-2622/2623/2624

Closed for appointments onSaturday, Sunday, FederalHolidays

CLINIC HOURS

Family Practice and PediatricsM, T, W, F 7:30 – 1630Thursday will be CHAMPUSDoctors only

ACTIVE DUTY can be seen onThursday from 1300-1500

Emergency Room

CIV 06221 17-

2891/2790/2757/2934

DSN 371-2891/2790/2757/2934

Stay Calm. Be ready to state your location, the phone number that you are calling from and thecondition of the victim (s)

24 Hour toll-free: 0800-100-1397

Heidelberg EMERGENCY ROOM

CIV 06221 17- 2891/2790/2757/2934

DSN 371-2891/2790/2757/2934

EMERGENCY AMBULANCE NUMBERS

CIV 06221-57-116 or Contact the

Military Police Station 06221-57-114

Directions toHeidelberg USArmy Hospitaland Local

UniversityHospital are in the back of this book.



15

MEDICAL CONCERNS

SICK AFTER DISPENSARY HOURS

NON-EMERGENCY EMERGENCY

Loss of Life, Limb or Sight

Call the Military Police to arrangefor German ambulance service (DRK)06221-57-114

Dial DRK direct at 116

*The person answering this line

may not speak English.

Call the

Toll Free Hotline MedicalInformation and Advice

0800 825 1600And discuss whether or not immediatetreatment is necessary

You may also call the

Hotline To Emergency Room06221-172-891

Pediatric Care

For regular care, go to the Pediatric Clinic, Heidelberg Hospital. For treatment of after-

hours pediatric emergencies, you must go to the nearest medical treatment facility whetherit’s German or American.

Local German hospitals

Kinderklinik 06221 562319University ClinicIm NeuerheimerFeld,69120 Heidelberg

Heidelberg Army Hospital.06221-172-891

Call Central appointments to makean appointment in Family practiceor Pediatrics.Mon- Fri. 0700 am -1630 pm

DSN 371-2622/2623/2624

CIV 06221 57-2622/2623/2624

You must go to the NEARESTmedical treatment facility whether it’sGerman or AmericanLocal German Hospital

University ClinicIm NeuerheimerFeld,69120 Heidelberg

Reception 06221 560

Kinderklinik 06221 562319 Ambulance is BLDG 153

Or call Heidelberg Army Hospital. 06221-172-891

Directions to Heidelberg US

Army Hospital and LocalUniversity Hospital are in the back of this book.



16

DENTAL CONCERNS

Family Members

NON-EMERGENCY

You must establish a record

with the PHV dental clinic

before any dental care can be

administered. Make sure you

have an ID card and are

enrolled in DEERS.

EMERGENCY

( A temporary record will be made.)

For regular care

Remember: Military personnel have

priority.

Go to the Heidelberg Hospital or Patrick Henry Village Dental Clinic with your I.D.card. If you are taking someone to theclinic, make sure you have their I.D. card.

Patrick Henry Village

DSN 388-9500/9501

06221-338-9500/9501

Duty Hours:0730 am – 1620 pm

For dental emergencies

A dental emergency is severe pain and

swelling within the mouth.

After duty hours and on weekends, go to theemergency room. You can call ahead to letthem know you are coming so they can call

the dentist who is on call.

DSN 371-2891 / 2790 / 2757 / 2934

CIV 06221 17 -2891 / 2790 / 2757 / 2934

The emergency room is located in theHeidelberg Hospital complex.

Statement of Non Availability can be issued for off post dental care.Must be enrolled in the United Concordia Insurance to pay for off-post dental care.To reach TRICARE Dental Program (TDP) OCONUS Customer Service from Germany:

1, Enter AT&T Local Access Number: 0-800-2255-288

2. Enter Toll-Free Customer Service Number: 1-888-418-0466

http://www.ucci.com/was/ucciweb/tdp/oconus_dir.jsp

Representatives are available to assist you 24 hours a day from Sunday8:00 P.M. to Friday 8:00 P.M. EST.A list of dentists in the Heidelberg, St. Leon and Schwetzingen area is available.

CARE NOTAVAILABLE

LOCATION OF PHV DENTAL CLINIC

Take A 5 to Heidelberg. Exit the Patrick HenryVillage Exit. Follow signs to PHV. Enter the

Commissary Gate. Continue on Lexington until

you get to N. Gettysburg. Take a left turn. Pass

Burger King on the right. The dental clinic will be

on the left, Bldg number 4539



17

Action in Case of an Accident

AE Reg 190-1/USNAVEUR Inst 11240.6P/USAFE Inst 31-202 • 9 Mar 05

On PostOff Post

Immediate Action After an Accident

Turn on your vehicle’s warning lights and set upthe warning triangle.

Help any injured persons. Provide first-aid toinjured persons, but do not move badly injured persons. Have someone call for medical help.

Note the time and place of the accident and the

names and addresses of witnesses. If you have acamera, take pictures of the scene. Sketch thescene if needed. POVs. Do not block traffic after a minor accident.

Call HeidelbergMilitary Police06221-57-114.

Emergency SituationsImmediately callGerman Police 110Heidelberg Military Police is06221-57-114.GERMAN AMBULANCE: 116

You may also want to check with the LegalAssistance Office (JAG). The HeidelbergLegal Assistance office can be reached at

06221-17-5058.

Exchange the following information with theother driver or drivers (when possible): Name.Address.License plate number.-Insurance company and policy number

Call the German

Police 110

You have 72 hours toreport it to the nearestMilitary Police station.

Heidelberg Military

Police 06221-57-114.

1) Germany has a Good Samaritan Law tharequires everyone, in case of an accidentor common danger or distress, to render the appropriate aid expected under thecircumstances. Failure to render aid canresult in a fine or imprisonment.

2) POV drivers will immediately notify the

MP or SF of accidents on U.S.installations. If the accident occurs off aU.S. installation, drivers will:a) Notify the German police

immediately. German police may,however, not respond to accidents if no injuries are involved.

b) Report the accident to the MP within72 hours. This will help drivers if they have to appear in court andwhen insurance companies need

information.3) AE Form 190-1Y explains specificactions to take when involved in anaccident. This form is available from thelocal FRS and should be kept in the POVto be readily available.

Autobahns have emergency phones



18

AUTO CONCERN

I AM LOST. WHAT DO I DO?

If you get lost within the Heidelberg area,

contact the Military Police at 57-114.

If you get lost in another community or city,contact the local MPs or German Polizei

Station. 116

How do I use a German pay phone?

To use most German pay phones, you must purchase a German phone card. These cards can

be purchased at any Deutsche Bundespost (postoffice). Also, you may inquire about a “T”card. A few phones may take coins.

When you deposit coins, you will see a creditamount displayed on the telephone. As you talk,the credit amount will go down. You can addmore coins to extend your time.

Unlike U.S. pay phones, you will not getchange back from a German pay phone.

Prevention:

Join the ADAC. It is similar in natureto the AAA in the States. You can getmaps, directions, and any other triprelated items at the ADAC.0180-222-2222.

Plan your routes.

Get detailed directions. Germanhighways don’t use North, South, Eastand West directions. You must knowthe names of the intermittent cities.

See Directions to US Facilities andShopping areas in the area in the back of this book.



19

AUTO CONCERNS

AUTO HAS BROKEN

DOWN ON THE ROADAUTO HAS BROKEN

DOWN AT HOME

Call AAFES garage and explain the problem. Depending on the situation, theywill try to offer a solution.If AAFES cannot offer a solution you willhave to tow your vehicle to the AAFESgarage or to a local garage. Call ADAC tohave your car towed to an appropriategarage, AAFES or German. If you are not amember of ADAC, AAFES has no towingservice but may recommend one to you.

In Heidelberg,AAFES garage and auto parts store islocated in Building 3801 the shopping

center complex_.

AAFES Garage and StoreTel: 06221-24900 Mon - Fri.. 0730-1630Auto Parts Store: Mon.-Fri.0730-1800Sat. 0900-1500

The German Auto Club, ADAC isavailable as a roadside service for on-the-spot general repairs or as a towingservice to a garage. They are the onlycompany legally allowed to serviceautos on the autobahn. For more detailsabout membership and service, check

with your local insurance company or contact ADAC directly at0180-222-2222.

You will have to locate an emergencytelephone (usually located on the side of autobahns and major roads). Once you pick up the telephone you will be

connected to the Aütobahnmeisterei whowill contact an ADAC towing garage for you.

If you cannot afford automobile repairs Army Emergency Relief (AER) may beable to provide financial assistance.Heidelberg Army Community Service DSN 370-6883/6975

CIV 06221-57-6883/6975



20

AUTO CONCERN

MY SPOUSE IS

DEPLOYED AND I NEED

TO RE-REGISTER OURVEHICLE.

I NEED TO REGISTER OUR

VEHICLE.

The deployed soldier’s POVregistration is extended for theduration of the soldier’sdeployment. If you havereceived a notice to re-register your car and your spouse isdeployed, contact the Rear

Detachment Commander (RDC). The RDC can processa memo requesting extensionof your registration.

If you are coming from

the States and your

POV was shipped via

the government.

Bought a New

(current year) POV.

Go to Vehicle Registration located across from the

shopping center complex in Heidelberg. Bring a validUSAREUR driver’s license and I.D. card. If you arenot on your spouse’s registration, bring a Power of Attorney with you. There is a fee. Please call to getthe fee amount.

DSN: 370-9484/9482

CIV: 06221-57-9484/9482

Call Vehicle Registrationto get a list of what

documentation you needto bring and the feeamount for registeringyour new vehicle.

DSN: 370-9484/9482

CIV: 06221-57-

9484/9482

Re-register the

family POV.

Go to Vehicle Registration located on across from the shopping center complex

in Heidelberg with a Power of Attorney,stateside registration and stateside title,double white insurance card, validUSAREUR driver’s license and I.D. card.

ldg. 3987 on DPW Compound (near PX)M-W: 0800-1500, Thu: 1100-1900

ri: 0800-1400 Closed on US Holidays and lastwork day of the month for inventory

SN: 370-9484/9482

IV: 06221-57-9484/9482

ee page 21 for directions to the Heidelberg PX

HQ, USAREUR Registry of Motor Vehiclesldg. 335, Room 216, Taylor Barracks

M-F: 0800-1700, Closed on U.S. Holidays

SN: 386-7123 or CIV: 0621-718-7123

Heidelberg POV Inspection:Bldg. 3981 on DPW compound(near PX)M-W: 0740-1545 (Fri; 1415)

Thur: 1040-1900DSN: 370-8845 CIV: 06221-57-

8845



21

26th

US Army Garrison Heidelberg

Storing/Extending POVs During Deployments

Headquarters, USAREUR Registry of Motor Vehicles (RMV) has two programs available to assistdeployed personnel. One is managing the storage of vehicles for deployed soldiers (those not beingdriven) and the other for extending the expiration dates of POVs being driven by family members or other

designated persons for deployed soldiers.

STORAGE OF VEHICLES NOT BEING DRIVENTurning in your POV for storage:1. Units of deploying personnel must coordinate with 26TH USAG for storage of POVs in thecommunities designated storage locations sites: Spinelli Barracks or Miesau. Soldier then turns in thePOV to the storage site and is issued a DD Form 788 (Private Vehicle Shipping Document for Automobile) as a receipt for the POV and its condition.2. The Storage Facility Custodian (and Rear Detachment Commander) notifies USAREUR Registry of Motor Vehicles (RMV) with a compiled listing of stored vehicles and we “deactivate/suspend” theregistration until it is released to the owner from the storage facility.Removing your POV from storage:

1. Obtain new proof of insurance from your insurance company. New insurance confirmation isrequired because your registration has been deactivated or suspended while the POV was stored.2. Go to the Heidelberg Vehicle Registration Station [FRS] with your ID card, USAREUR Certificate oLicense, and DD Form 788. Vehicle Registration will issue you a new [no cost] registration that will state“DEPLOY RETURN” and current date on it.3. Your newly issued registration will reflect a new expiration date based on how much time wasremaining on your registration when it was turned in for storage; you will then have that same amount of time remaining on your new registration [a minimum of 30 days]. For example if you had four monthsleft on the registration when POV was turned in, you will have four months left on your newly issuedregistration.4. Go to your storage facility for release of your POV.EXTENSIONS FOR VEHICLES BEING DRIVEN

1. After deployment your REAR DETACHMENT faxes (DSN: 386-7225 RMV) a memorandumrequesting an extension of your POV. The memo must have your rank, name, social security number,license plate, date of registration expiration, unclassified deployment location, the date you deployed andanticipated date of return. Sample on next page.2. Operational extensions (with license plates) require that your registration has not expired before youhave deployed and you must maintain liability insurance.3. RMV will review and process the requests for extension. A new registration with expiration decalswill be mailed to your mailing address or to your unit.4. Non-operational (no plates) extensions require that your registration has not expired before you havedeployed and that you meet local rules for non-operational procedures. NON-OP Lot is not for long termstorage. Check with your lien holder for insurance requirements.5. Note: Should you have an operational (with plates) registration and want to register the POV as non-

operational, the plates must be turned-in to the local FRS and the car stored in an authorized location.The clerk must then stamp and initial the unit memo request acknowledging receipt of the plates. Your unit must then submit the request as noted in paragraph 4 above.



22

“SAMPLE”DEPARTMENT OF THE ARMY

Headquarters, 1st Battalion, 8th Infantry

Unit/CMR XXXXX

APO AE 09XXX

AETV-BN-HHD (DATE )

MEMORANDUM FOR USAREUR Vehicle Registry, ATTN: Customer Service, Unit 29230,

APO 09102-9230

SUBJECT: Request for Extensions of Active POV Registrations (With Plates) and Non-Operational

Registrations (No Plates) for Service Members deploying outside of Germany.

1. Request operational POV extensions for following service members’ POVs with plates:

RANK NAME SSAN PLATE/REG # EXP.DATE

PFC JODY, B. GONE 123-45-6789 AD AA 999 20JUN00

(List all further data……use attachments if needed)

2. Request non-operational registration extension for the following service members’ POVs:

RANK NAME SSAN PLATE/REG # EXP.DATE

PFC BROKE, RICH H. 123-45-9876 AD AA 888 20DEC00

SPC FIXED, GONNA B. 123-45-1234 XJ3456 15AUG00

(List all further data……use attachments if needed….be advised that when a POV has plates these plates MUST be turned-in to your local Field Registration Station (FRS) and the FRS MUST stamp this memo andacknowledge receipt of the plates.)

3. These soldiers have deployed on/about ___date____ .

4. Unit/Rear Detachment point of contact is SGT Stay at DSN: XXX-XXXX.

IMA N. CHARGE

CAPTAIN, MSC

Commander (or Rear Det. Cdr.)

NOTE: Go to your local Provost Marshal Office (PMO) and access their database with your UIC to get a

listing of all POVs as a base for developing this memorandum. Submit the memorandum AFTER service

members have deployed via FAX to DSN: 386-7225.



23

Housing Concerns(When the Soldier is deployed)

LIVING IN GOVERNMENT QUARTERS. Family members remaining in governmentquarters assume the responsibilities of the absent sponsor, which means:

1) Family members who depart the area for 30 days or more during the sponsor’s absence mustinform the housing office.

2) The spouse or service member must arrange for the care and upkeep of the quarters.

3) A non-dependent family member or guest may stay in the quarters during the sponsor’s

absence. Contact the housing office for details. DSN 387-3302 CIV 06221-4380-3302

MOVING INTO OR OUT OF GOVERNMENT QUARTERS

1) The spouse may sign for quarters and furnishings and terminate quarters in the sponsor’sabsence. A power of attorney (POA) or notary is not required for

a) Clearing quarters b) Sign for or terminate private rental contracts

c) Turn in or obtain government furniture and appliancesd) Requesting work orders

2) A POA will NOT be accepted by the housing office for the start, stop or change of OverseasHousing Allowance (OHA) as this action must be done at the Finance Office. (Ref AR 210-5)

3) Specific Power of Attorney (SPOA) will be needed for a) Non spouses who are residing in a Soldier’s quarters may need a SPOA for

i) Replacing a keyii) replacing government furniture or appliances,

iii) requesting work orders, clearing quartersiv) signing or terminating government quarters and private rental contracts.

4) If you plan on leaving for a period of 10-29 days, you need to assign a Point of Contact(POC) to attend your quarters while you are away. This POC must have a SPOA or POAand the keys. A copy of the POA or SPOA must be left with the housing office.

5) The spouse’s signature on the sponsor’s behalf does not cancel the sponsor’s responsibility.

6) Furnish the housing office with the phone number where the spouse/family member can be

reached.

7) Stay in touch with the housing office.



24

LIVING IN PRIVATE RENTAL HOUSING (PRH)

1) Sponsors who occupy private rental housing (PRH) and receive Basic Allowance for Quarters (BAQ) and Overseas Housing Allowances (OHA) at the with-dependent rate because their families are living in PRH in USAREUR will continue to receive thatentitlement and allowance.

2) The spouse must arrange for rental, telephone and utility payments before departing.Options recommended are direct payroll deposit and automatic bill paying.

3) The person(s) designated to live in off -post housing must ensure fulfillment of all

obligations under the lease contract.

4) Unaccompanied soldiers who occupy PRH and receive BAQ and OHA at the withoutdependent rate continue to receive those allowances if they have not vacated their apartment.

HEIDELBERG HOUSING TELEPHONE NUMBERS (Housing office is located across fromthe Heidelberg shopping center complex.)

For questions concerning: General, Housing Referral, Landlord Problems, Repairs,

Private Rental

DSN 387-3302 CIV 06221-4380-3302

Housing Manager DSN 387-3346 CIV 06221-4380-3346

UPH Unaccompanied Personnel Housing: DSN 387-3317 CIV 06221-4380-3317

Facilities Management Branch: (inspectors) DSN 387/3304 CIV 06221-4380-3304

NCOIC: DSN 387-3347 CIV 06221-4380-3347

General Officers Quarters: DSN 387-3345 CIV 06221-4380-3345

In the event of an emergency: Military 57 114 or Fire Department: 06221-57-117



25

HOUSING MAINTENANCE CONCERNS

GOVERNMENT HOUSINGGOVERNMENT LEASEDHOUSING

DuringDutyHours

An emergency is anything thatis damaging to the building or

life threatening:After

Duty HoursEmergency

DuringDutyHours

After Duty HoursEmergency

Contact the Directorateof Engineering and

Housing (DEH).

Regular Work Orders

DSN 387-3311/3312

CIV 06221-438-

03311/3312

Fire Department

DSN 373-8400

CIV 06221-17-8400

Leased Housing Office

DSN 387-3301/3294

CIV 06221-4380-3301/3294

Fire Departmen

112

PRIVATE RENTAL

HOUSING(PRH)

Contact the Owner or Landlord.

Fill in your Landlord’sPhone Number

____________________



26

HOUSING CONCERNS

I AM LOCKED OUT OF MY QUARTERS!

DSN 387-3302 06221-4380-3302

Go to the Housing Office duringtheir hours of operations and

speak with the Facilities Manager who will give you a key to your quarters. You need to have your I.D. card, proper documentation proving you are the resident of the quarters or a neighbor whocan vouch you are the resident.You may return the keysimmediately after opening your quarters or wait until you clear quarters. Failure to return keys

will result in a payment penaltyfor each missing key.

DSN 387-3302 CIV 06221-

4380-3302

Housing Manager

DSN 387-3346 CIV 06221-

4380-3346

Government Housing and

Government Leased HousingPrivate Housing

Emergency Work Order,Contact the Fire Department at

06221-57-117 .

Contact the Owner or Landlord.

Fill in your Landlord’sPhone Number

____________________

Contact theHousing Office

DSN 387-3302CIV 06221-

4380-3302

After hours, call the MPStation

DSN: 388-2222

CIV 06221 678-2222



27

HOUSING DEPLOYMENT INFORMATION

I Want To Go Home. Can I? Will I Be Able To Come Back to Europe?

Will I Keep My Housing?

There are several ways you can return to the States. However, each one has stipulations youmust adhere to. Please read this page and the following page for additional information.

Early Return Family members may move to the nextduty station. The government will payfor shipment of household goods and

travel for family. In accordance withJoint Federal Travel Regulations,entitlement to Temporary LodgingAllowance (TLA) is not authorized uponreturn from deployment when soldier vacates permanent housing under Early

Return of dependents. If you are

currently residing in government

quarters, BAQ will start upontermination of these quarters. If you arecurrently residing in private rental

housing, OHA will stop upontermination of these quarters.

Advanced Return

The government will pay for familymembers to return to home of record.Quarters or private rental must be

vacated. The Government will notpay for your return to Europe. Inaccordance with Joint Federal TravelRegulations, entitlement toTemporary Lodging Allowance(TLA) is not authorized upon returnfrom deployment when soldier vacates permanent housing under

Advance Return of dependents. If

you are currently residing in

government quarters, BAQ will

start upon termination of thesequarters. If you are currently

residing in private rental housing, OHA will stop upon termination of these quarters.

DSN 387-3302 06221-4380-3302




28

HOUSING DEPLOYMENT INFORMATION

I Want To Go Home. Can I? Will I Be Able To Come Back to Europe?

Will I Keep My Housing?

Here are a few more ways you can return to the States.

DURING THE IRAQ

DEPLOYMENT familymembers can leave for theduration of the sponsor’sdeployment to Iraq and keep their

government quarters. You must

report your departure to theRear Detachment Commander,

the Housing office and the

Finance office. You must provide Housing with a point of contact’s name and telephonenumber in case of emergencywithin housing. After a familymember is absent fromUSAREUR for 30 days or more,Cost of Living Allowance will be

deducted from the soldier’s pay.

Vacation

Family members can return to the States ontheir own for an extended period of time.

Please note: Family members should

inform their Rear Detachment

Commander when they are leaving the

community. The family members pay allcost of travel. When a family departs fromUSAREUR on vacation for more than 30days the Cost of Living Allowance for thedeployed soldier is reduced to the “withoutdependent rate”.

DSN 387-3302 06221-4380-3302




29

Legal Assistance

The Legal Assistance Office (JAG) provides:

COUNSELING AND ASSISTANCE WITH PERSONAL LEGAL PROBLEMS

TO INCLUDE:

• Wills, Powers of Attorney, Taxation, and Bills of Sale

• Landlord/tenant problems and interpretation of leases• Domestic relations (adoption, Spartan, non-support)

• Consumer problems (contracts, product injury, and product failure)

• Citizenship, immigration, passports, name change

• Notarizations, Civil Rights

• Finances, debts, insurance, personal property, autos

• Torts (a civil wrong, other than a breach of contract, such as a willful or negligent injuryto a

• plaintiff’s person, property, or reputation).

• Referral to other agencies or civilian lawyers when appropriate.

CLAIMS SERVICE: Claims investigated, processed, and paid are:

• Damage to household goods during shipment

• Vandalism, theft, and unusual damage occurring on post

• Damage caused by government vehicles

• Damage caused by government employees in the course of their jobs

• Personal injury/wrongful death

• Wrongful acquisition of property - (A soldier intentionally damages or wrongfully takes property

• resulting in loss to any person. The claims section will assist the plaintiff in attempting torecover losses from the soldier.

POWER OF ATTORNEY If you are to conduct family legal, financial, or unit related business, you need a power of

attorney. Types of powers of attorneys are:

• General Power of Attorney: Authorizes you to conduct all family business which wouldotherwise require your spouse’s presence.

• Limited Power of Attorney: Authorizes you to conduct the matter specified in thedocument

• which would otherwise require your spouse’s presence.

• Medical Power of Attorney: Authorizes a person other than yourself to obtain medicalcare for family members should you not be available (i.e., hospitalization). This is

excellent for anyone who regularly cares for your children or who you have designated to provide care for your children should you not be available.

Heidelberg’s Legal Services Office (JAG) is located on Patton Barracks, Building 107.

For an appointment, call 06221-17-5058. Hours: Monday, Tuesday, Wednesday and Friday:0900-1600, Thursday: 0830-1630



30

MY SPOUSE IS DEPLOYED. HE DID NOT

LEAVE ME POWER OF ATTORNEY AND I

NEED IT TO CONDUCT FAMILY BUSINESS!

Contact the unit’s Rear Detachment Commander and explain the situation tohim. He will contact thedeployed Commander downrange who will in turncontact your spouse.

Contact your spouse directly by e-mail.

Most Rear Detachments have set upcomputer stations and can assist familymembers in communicating with their spouse downrange.

The deployed soldier can go to theJAG (legal assistance) officedownrange. JAG will assist thedeployed soldier in processing aPower of Attorney. The deployedsoldier can then fax the Power of Attorney to: the family member directly; the soldier's unit; or theJAG office in Heidelberg. (Patton

BarracksDSN: 373-5058

CIVILIAN: 06221-17-5058

If you don’t have a computer you can use the YellowRibbon Room (YRR) Bldg 4531 on PHV across fromthe skate park near Burger King.ACS also has a room in bldg 3850 at the PX complex.

Call ACS to make an appointment or to ask any other questions:

DSN 370-6883/6975 CIV 06221-57-6883/6975

After hours you need to go to the MP Station and signout a key. This is a 24 hour room.

Soldier and family member must have the same typeemail account. The computers are set up to use

Yahoo, MSN and AOL. This is for videoconferencing only. You should keep using your AKOaccount for other matters. You can set up the Yahoo,MSN or AOL accounts on the YRR computers.There are directions for the procedure in the room.There are only 4 computers so if you go as a group, be prepared to work in shifts.

The Soldiers and staff downrange will do their best toset up video conferencing times but this is all subjectto availability, mission readiness and other factors.

There is another feature added to the YRR computers.You can make a short video and insert it into an emailmessage. This way you could send the videos without

trying to coordinate both ends.



31

MILITARY PAY

Military Pay entitlements change when Soldiers deploy. The following information is provided

to help Soldiers arrange their finances in preparation for deployment:

a. Basic Allowance for Subsistence (BAS). Soldiers will deploy in a TCS status. Alldeploying soldiers will receive BAS / Separate Rations (tax exempt). BAS will continue for Soldiers who are receiving it at the time of deployment and will be started for Soldiers who wereon meal cards.

b. Per Diem. All deployed Soldiers who are in a TCS status are entitled to incidental per diem at $3.50 a day (OCONUS), or $105 a month (tax exempt).

c. Hostile Fire Pay (HFP)/Imminent Danger Pay (IDP). HFP/IDP is payable to allSoldiers in the total land and air space of Iraq. Soldiers receive $225.00 a month (tax exempt)for each month, or part of a month, in which the Soldier is present in the HFP/IDP area.

Entitlement starts upon arrival to the authorized location and terminates upon departure.

d. Combat Zone Tax Exclusion (CZTE). Public Law authorizes CZTE for all Soldiersreceiving HFP in Iraq. A Soldier who is present, however brief, in this area, including airspace,and is on official duty qualifies for CZTE for that month. All pay for both enlisted personnel andwarrant officers is tax exempt for the months spent in the CZTE area. Commissioned officer payis tax exempt at an amount equal to the Sergeant Major of the Army’s Basic Pay plus HFP. For calendar year 2004, this is equal to $6,315.90 per month (6,090.90 + 225.00).

e. Hardship Duty Pay-Location (HDP-L). Indicated as Save Pay on the Leave andEarnings Statement (LES), is payable to all Soldiers on a monthly basis according to location

and living conditions. Currently, HDP-L is payable at a rate of $100 per month for all soldiersdeployed to Afghanistan.

f. Overseas Housing Allowance (OHA). Soldiers drawing OHA at their permanent dutystation (PDS) will continue to draw OHA during the deployment (tax exempt).

g. Family Separation Allowance (FSA). FSA is paid when a Soldier is involuntarilyseparated from his/her dependents or active duty spouse for more than 30 days. It is payable at$250.00 per month, or $8.33 per day (tax exempt). Service member married to service member is also entitled to FSA. However, only one Soldier will receive this entitlement. If both Soldiersdeploy to the same theater they must be outside a fifty-mile radius or unable to see each other

based on mission and security constraints.

h. Selective Re-enlistment Bonus (SRB). The SRB is entirely tax-exempt when a Soldier re-enlists in a CZTE area. Accrued leave sold by enlisted Soldiers while in a CZTE area,whether earned in that area or not, is tax exempt. Leave accrued by any Soldier while serving inthe CZTE area, which remains unused at separation, is tax exempt.



32

MILITARY PAY

i. Savings Deposit Program (SDP). All soldiers deployed at least 30 consecutive days maycontribute to this risk free program. Soldiers may make any number of deposits in any amounteach month, provided the total deposited in a one month period does not exceed the Soldier’smonthly net pay and allowances. Interest is paid at the rate of 10 percent per annum,compounded quarterly (calendar quarter). Public Law limits interest payments in the SDP at

$10,000 regardless of the total amount in the SDP account (includes contributions and interestearned). Interest will accrue up to 90 days after the Soldier redeploys.

j. Special-Leave Accrual (SLA). SLA accrues when Soldier serves in an area in which heor she was entitled to Hostile Fire/Imminent Danger Pay for at least 120 continuous days.Special Leave Accrual authorizes Soldiers to carry up to 90 days of leave at the end of a FiscalYear. Accrued Special Leave must be used before the end of the third fiscal year after the fiscalyear in which the qualifying service ended.

k. Leave and Earnings Statements (LESs). LESs and Mid-month Net Pay Advice formswill be sent to the Soldiers at their deployed location. In addition, Soldiers with access to the

Internet will be able to access their LESs through “myPay” online at www.dfas.mil. With ageneral power of attorney, Soldiers can grant their spouse access to their LES. Spouses with power of attorney should request the LES from the unit’s rear detachment commander or

NCOIC. Spouses can also be given limited access PIN numbers to a Soldiers account.

l. Power of Attorney (POA). With a special power of attorney, the Soldier can grant their spouse the right to establish, change, or stop an allotment. The special power of attorney mustspecifically state the authority to establish, change, or stop allotments. In addition, a special power of attorney can be used to establish, change, or stop transactions involving the ThriftSavings Plan and the Savings Deposit Program. In order to cash checks at local finance offices asoldier must have a current DD 2761 on file prior to deploying.

m. Dependent Support. Soldiers must ensure their families have access to adequatefinancial support in their absence. This may include access to checking and/or savings accountsor establishment of allotments. Checking accounts are generally preferred in order to maximizeaccess to funds by both the Soldier and their dependent(s).

n. Pay Adjustments. The manifest will be used to start, stop and adjust numerous payentitlements. It is critical that Soldiers returning prior to the main body (i.e. emergency leave,etc.) are reported to finance and are followed up on by the rear detachment commander to ensurethe necessary adjustments are made. Failure to make the adjustments will result in overpaymentsand cause unnecessary and extreme hardships on the Soldier.



33

FINANCIAL CONCERNS

What about myspouse’s

entitlements? Need spouse’s LES.

Can I make a change on myspouse’s LES (start/stop anallotment)?

My spou pay is

incorre

Your spouse mayreceive a few extraentitlements while

deployed. Theyshould be listed onyour spouse’s LES.

Ask your spouse for the MY PayContact your spouse’s Personnel

AdministrationCenter (PAC) or Finance office.

Not without aspecific power of attorney for that particular event.

See your JAGrepresentative:06221-17-5058

Contact thesoldier’s UnitPAC. Theywill assist youin correctingthe problem.S1 Finance

DSN 373-5946

CIV 06221 17-

5946

Submit a pay inquiryon a soldier.

Submit a travel voucher on a soldier.

Pick up treasury checks from the Finance office.Family members must have a specific POA thatdesignates the voucher number and payment

amount in order to cash said treasury checks.

You Must Have A General Power Of Attorney

or a Special Power of Attorney to deal with LES issues(The Special Power of Attorney must indicate specifically what duties you have been authorized to

perform)

Leave and Earnings Statement(LES)

myPay All Active/Reserve Military and Civilians: You can view and print your Leave and EarningsStatement (LES) on-line. You may access your LES from the "Main Menu" by clicking on the LES(View/Print) option. If you have trouble reading the graphic version of your LES, you can click on the "TeVersion" link. The text version of your LES lists all your LES pay data items in a single column. Your LESwill remain available for a temporary period of time after your separation.

Spouses, ask the sponsor to create a guest account for you to view this information.https://mypay.dfas.mil/mypay.aspx



34

FINANCIAL CONCERNS

Call the Army CommunityService/Family AssistanceCenter (ACS/FAC) FinancialCounselor to make anappointment. The Financial

Counselor can help you withcreditors and other agencies towhich you are having difficultymaking payments.

Financial Counselor

Heidelberg ACS(in Building 3850 of the

Heidelberg Shopping Center complex)

DSN 370-6883/6975

06221-57-6883/6975

I have difficulty paying

my bills.

I have a family emergency

(Red Cross Message, carrepairs, Bundespost

payments, medical expenses

not covered by CHAMPUS,

etc.) and need financial

assistance.

Go to Army Community Service (inBuilding 3850 of the HeidelbergShopping Center complex) and speak with the Army Emergency Relief Officer. He may be able to assist youwith a no-interest AER loan.

Army Emergency Relief Officer,

Heidelberg ACS

DSN 370-6883/6975

06221-57-6883/6975

A special POA authorizingspouse to start allotment for

no interest loan with AER if emergency needs arisewould be helpful.

Finance Customer Service on Campbell Barracks

DSN 370-7909 06221 57-7909

S1 Finance

DSN 373-5946 CIV 06221 17-5946

Read the information about theService Members' Civil Relief

Act on page 35 of this document.



35

Service Members' Civil Relief Act

NOTE: You must apply for this service from the credit or financial institution for it to takeeffect.

WASHINGTON, Jan. 7, 2004 – A new law replacing the Soldiers' and Sailors' Civil Relief Actof 1940 will provide military personnel – especially those deployed or called to active duty – greater protections to handle their personal financial and legal obligations, Defense Department

officials said here.

President Bush signed the Service Members' Civil Relief Act into law Dec. 19.

The focus of the SCRA is the same as under the SSCRA: to provide protections to servicemembers who have difficulty meeting their personal financial and legal obligations because of their military service, The SCRA is a significant law, because it clarifies and updates the provisions that existed in the SSCRA, while adding some additional

An automatic 90-day stay of civil proceedings upon application by the service member. Thisapplies to all judicial and administrative hearings. In the past, according to Lindemann, stayswere discretionary with the courts.

The SCRA also makes it clear that the six percent limitation on interest rates for pre-servicedebts requires a reduction in monthly payments, and that any interest in excess of six percent is

forgiven, not deferred

Service members and their dependents who entered into a lease for $1,200 or less could not beevicted without a court order. The SCRA increased that maximum lease amount to $2,400 andadded an annual adjustment for inflation. For 2004, the maximum will be $2,465.

A service member who has received permanent-change-of-station orders or who is beingdeployed for not less than 90 days has the right to terminate a housing lease with 30 days' written

notice. Prior to the SCRA, service members could be required to pay for housing they wereunable to occupy.

Any active duty service member who has received PCS orders outside the continental UnitedStates, or who is being deployed for not less than 180 days, may terminate a motor vehicle lease.The law prohibits early termination charges.

If service members have questions about the SCRA or the protections that they may be entitledto, they should contact their unit judge advocate or installation legal assistance officer for furtherassistance.

Taken from an article in Military Money Magazine, written by Sgt. 1st Class Doug Sample,

American Forces Press Service 01/07/2004

http://www.militarymoney.com



36

CMR _____ Box ____ APO, AE 09112

NAME OF CREDITOR ____________________ ____________________

Subject: WRITTEN NOTICE TO THE CREDITOR Account: ___________

To Whom It May Concern:

1. Upon receipt of this letter, on the advice of my legal counsel, I formally hereby invoked the2003 Service member Civil Relief Act (SCRA).

2. Pursuant to the provisions of SCRA Title II Section 207 (a), I demand a maximum interest rateof 6 percent on the loan for the Account # _____________. A copy of orders is provided for with an effective date of ___________________to_________________ in support of OperationIraqi Freedom.

3. I expect your company to be in compliance to the letter of the SCRA. Furthermore, I expect

the amount on the principal and interest rate will distributed accordingly into the loan. I willcontinue to make the regular monthly payments as scheduled.

4. Point of contact for this letter is the undersigned.

Your NameYour title

Sample Letter to Creditors



37

FINANCIAL CONCERNS

My Spouse’s LES Was Short This Month

And I Need Food To Feed My Family.

At Army Community Service/Family Assistance Center wehave the Emergency Food Assistance Program. Come inand speak with our counselor in building (in Building 3850of the Heidelberg Shopping Center complex). We canarrange to give you money to shop for non-rationed foods atthe Commissary the very same day you put in your request!

This money does not have to be paid back and a family canuse this program twice within a 12-month period. Your LES, power of attorney and I.D. card are all you need toapply for this program. For more information call ACS

DSN 370-6883/6975

06221-57-6883/6975

Benjamin Franklin Village Chapel in Mannheim has a food closet for

canned goods/non-perishables. 0621-730-9215

Directions to US Facilities arein back of this book.



38

FAMILY MATTERS

CHILD DEVELOPMENT SERVICES

Parents must enroll children to use these services.

I cannot pay my child care

payment.

My FCC provider

is sick

My FCC provider is

leaving in a few days.

Contact the Director of the program your child is in.(See list below.) If you

foresee payment problems,talk with the director before it happens.Contact ACS for financialcounseling.

DSN 370-6883 / 6975

CIV 06221-57-6883 / 6975

Each provider has a back-up substitute in case theyare unable to provide care

for children. If thesubstitute is unavailable,the FCC program willassist you in finding back-up care for allchildren.

FCC will work with youon finding alternate care.

06221-338-9240/9241

I cannot pick up my child

before you close.

All parents can authorize 3 or more people to pick their child up. The person picking up the child must bring in an I.D. card in order for CDCto release the child.

School Age Services offers before and after school

programs.

CIV 06221-338-9240/9241

DSN 388-9240/9241

Family Child Care (FCC) CIV 06221-338-9301/9302 DSN 388-9301/9302

CENTRAL ENROLLMENT CIV 06221-338-9240/9241 DSN 388-9240/9241

Child Development Services CIV 06221-338-9301/9302 DSN 388-9301/9302

Supplemental Programs & Services CIV 06221-338-9240/9241 DSN 388-9240/9241



40

FAMILY MATTERS

PROBLEMS WITH CHILDREN

Teleconference your Parent

Teacher Conference

Contact teacher and let them know you would like tohave the parent teacher conference as a teleconferencewith your spouse downrange.

You, the spouse, must coordinate the times for all three parties, the teacher, yourself, and your spouse. Youmust provide the time, date, and DSN phone number.When it is time for your conference, the teacher willdial the DSN number and your spouse should bewaiting for the call.

Mark Twain Elementary – MTVPrincipal DSN 370-6996 CIV 06221 57-6996

Guidance Counselor DSN 370-6447 CIV 06221 57-

6447

Patrick Henry Elementary –PHV

Principal DSN 388-9054 CIV 06221 338-9054

Administration DSN 388-9057 CIV 06221 338-

9057

Heidelberg Middle School – Building 4460, PHV

Principal DSN 388-9314 CIV 06221 338-9314

Cafeteria 06221-762403

Heidelberg High School – Building 3744, MTV

Principal DSN 370-8004/7513 CIV 06221-57-

8004/7513

Assistant Principal

DSN 370-6893/8356 CIV 06221-57-8356

Guidance Counselors

DSN 370-8558/6680 CIV 06221-57-8558/6680

Nurse DSN 370-8230 CIV 06221-57-8230

The deployed spouse can helpa son or daughter with schoolwork is through the child’sGaggle Account. Parents mustemail the teacher and ask for information on the Gaggle

Account. It’s available in allschools but not all teachers useit.

The student can put his/her assignment that he/she isworking on into a temporaryfolder called “the Locker.”The parent can then access thechild’s account with thechild’s password and view the

work.

Again, this should becoordinated through theclassroom teacher.

Help with Homework

Call the teacher and make arrangementsfor tutoring or mentoring.



41

FAMILY MATTERS

PROBLEMS WITH CHILDREN

Help, I really need a break

from my children!

Form a cooperative baby-sitting programwith friends andneighbors.

This is an emergency: ContactSupplemental Programs &Services (SPS) at CIVILIAN:

06221-338-9240/9241

DSN: 388-9240/9241

If you are registered with theChild and Youth Branch (CYB)your child(ren) will be placed in

hourly care. If you are not

registered with CYB they willdo an emergency on-siteregistration. They will come toyour home or wherever youneed someone to come andregister your child(ren) and then provide you with an FCC/CDChourly care referral.

Volunteer in the communityand get free baby-sittingthrough the organization youvolunteer with. Call theInstallation Volunteer Coordinator at 06221-57-

1770.

You need to be registered withCDS. If you are not registereda copy of your child’s (or children’s) shot record should be on hand. If you do not havea copy available, with your permission, CDS or FCC willattempt to obtain a copy fromthe Clinic. However, parentalsignatures will always berequired to completeregistration.

Emergency Care After Hours: SPS and FCC have a list of FCC Providers who have agreed to do emergency care. Theywill cross reference with the vacancy list to keep all your children together. They will contact the provider and meet youat the provider’s house to ensure everything goes smoothly. If you are unable to bring your children to the provider they willcontact your FRG Leader or Rear Detachment Commander andmeet them at the provider’s home.

CIV 06221-338-9301/9302 DSN 388-9301/9302

Enroll your child/children

in after school activities.Contact CYS for moreinformation.



42

FAMILY MATTERS

I.D. CARDS

Lost I.D. Card Are unmarried family

member, over the age of

21 authorized I.D. cards?

Can children under

10 receive an I.D.

card when parents

are de lo ed?File report with MilitaryPolice (MP) located in

Building 4511 on Patrick Henry Village.

CIV 06221-678-2222

DSN: 388-2222

Go to Personnel Service Battalion(PSB). Bring with you a GeneralPower of Attorney and a MilitaryPolice Report. PSB will verifyeligibility and issue the I.D. card.Verification may be accomplishedby use of DEERS rapids or recordsscreen.

Personnel Service Battalion

DSN 370-7514

CIV 06221-57-7514

Mon., Wed. & Fri.0800 - 1630

Tues. 0800-1900Thurs. 0800-1230 Walk-ins, 1300-1500 scheduled appointments only

Normally, no. However, if one of

the following applies the answer isyes.

1. The dependent is enrolled in afull time course of study at anapproved institution of higher learning. They are authorized acard until age 23 while enrolled.

2. Incapable of self-support due toa mental or physical handicap that

existed before their 21st birthday.

3. The sponsor is on the initial tour and has not extended. Thedependent will be issued an I.D.card until tour completion or 23rd birthday, whichever comes first.

Yes, if a child of a dual

military couple whose parents have bothdeployed and left thechild with a guardian

who is not eligible for medical care or other privileges the child isauthorized an I.D. cardCall the I.D. card IssuingAgency

06221-57-7535. The ID

card offices for Heidelberg is located inBuilding 3850 of theshopping center complex



43

FAMILY MATTERS

BIRTH REGISTRATION

REQUIREMENTS

Parents must register a child born to them in USAREUR with appropriate U.S. or foreignauthorities (in some instance, with both). This registration documents the child’s citizenship andenables the child to get a passport. A child must have a passport to travel in Europe and to enter the U.S.

To apply for the child’s birth registration, U.S. citizen parents should go to the Personnel Service

Battalion along with the child, required documents and a U.S. Postal money order in the amountdue within 30 days of the child’s birth (USAREUR REG. 608-3).

Documents required for the child’s birth registration vary according to the citizenship andcurrent and past marital status of the child’s natural parents. Standard items are the child’s birthcertificate and the natural parents or parents’ evidence of citizenship. Other items may bemarriage certificate, divorce degree and residence and paternity affidavits. The PSB hasinformation on documents required for the birth registration and where to write in the U.S. for missing documents.

Non-U.S. citizen parents must contact home country Embassy or Consulate authorities for guidance on birth registration procedures. If their home country does not have an Embassy or Consulate or their home country authorities advise that the child is not entitled to citizenshipunder its laws, they should contact the appropriate American Embassy, U.S. Consulate, U.S.Mission or U.S. Immigration and Naturalization Service office for guidance and documentsneeded for the child for traveling to and from the U.S. (USAREUR Suppl. 1 to AR 608-61, App.F)

See following page for more specific examples.



44

FAMILY MATTERS

BIRTH REGISTRATION

American woman who gives

birth to a baby in a German

hospital.

A woman who is not American

but married to a U.S. citizen

soldier gives birth to a baby in

a German hospital.

A woman has a baby

and neither she nor

her husband is an

American citizen

You must bring your child tothe Personnel Service

Battalion (PSB) along with thesponsor’s/ spouse’s divorcedecree (if applicable), parents’

birth certificates, marriagecertificates, passport, I.D.card.There is a fee for obtaining the birth certificate, socialsecurity card and passport.The PSB will assist you incompleting the application andadminister the oath.


DSN 370-7514CIV 06221-57-7514

You need to bring your baby tothe Personnel Service Battalion(PSB) along birth certificatesmarriage certificates, divorce

decree (if applicable), passport,Power of Attorney, I.D. card, amemorandum from the sponsor’scommander or rear detachmentcommander stating that thesoldier is deployed and a check or money order for $10.00. PSBwill assist you in completing theapplication.


DSN 370-7514

CIV 06221-57-7514

You will need to contactthe Embassy or Consulateof which you or your spouse has citizenship for

information on birthregistration. If your homecountry does not have anEmbassy or Consulate or the authorities inform youthat the child is notentitled to citizenshipunder their laws, youshould contact the U.S.Embassy, Consulate,Immigration and

Naturalization or Missionfor guidance on

documents you need totravel to and from theU.S.

Personnel Service

Battalion

DSN 370-7514

CIV 06221-57-7514

An American woman married to a soldier who is a citizen of

another country has a baby.

You must bring evidence of citizenship (birth certificate, passport, etc.)divorce degree (if applicable) and marriage certificate along with the

baby and a check or money order. The Personal Service Battalion willassist you with completing the application. The parent will take the oathand sign the application.


DSN 370-7514 CIV 06221-57-7514



45

PASSPORTS -TRAVELING

Do I need my passport

when traveling to other

countries?

How does a spouse get a

tourist passport?

All family members and DOD

Civilians should carry their passport atall times when traveling abroad. Avalid passport is required to crossinternational borders.(Active duty Soldiers please see below)Specific country entrance requirementsare frequently updated on the followingDOD website:https://www.fcg.pentagon.mil/fcg.cfm

Contact the Heidelberg ID card and passport office in Building 3850, room232 of the shopping center complex.

If you or an adult family member hasnever received a passport, bring your original birth certificate, two (2) passportsize photos (2in x 2in) and a money order.

To renew your passport bring the expired passport to PSB. They will assist you incompleting the appropriate applicationsand process the passport with theAmerican Consulate in Frankfurt.

Heidelberg ID Card/Passport officeDSN 370-7514

06221-57-7514/8153email:

[email protected]

FAMILY MATTERS



46

FAMILY MATTERS

PASSPORTS FOR A NEWBORN CHILD

Both Parents are

present

Only one parent is

available (spouse

deployed)

Contact the Heidelberg ID card and passport office in Building 3850 of theshopping center complex to schedule anappointment and process the requiredforms. This process will require the presence of both parents and the child. Anapplication packet should be obtained prior to the appointment at the passport office

Passport office

DSN 370-7514/8153CIV 06221-57-7514/8153email: [email protected]

If only one parent is available to process theapplication, one of the following documentsmay be used to process the application:

1. A notarized DS Form 3053 (Parentalconsent form)

2. A special power of attorneyspecifically authorizing the availablespouse to obtain a passport for the

newborn child.

Contact the SJA (legal assistance) office tonotarize the DS 3053 or process a special power of attorney.Patton Barracks

DSN 373-5058

CIV 06221-17-5058

If your spouse is deployed already, you canhave your spouse contact the SJA officer inhis location and fax the POA to you.



47

FAMILY MATTERS

POSTAL PROBLEMS

Care packages for deployed

soldiers while PostalRestriction Xis in effect

How can a spouse get the

APO address of his /her deployed spouse?

Is a spouse requiredto put a stamp onmail being sent to adeployed soldier?

Restriction X only permits first-class mail, including video or

voice tapes of a personal nature,weighing less than 13 ounces.

The unit mailroom should callthe postal operationssupervisor at their servicingAPO.The servicing APO has a

complete list of units andAPO numbers of unitsinvolved in contingency

operations.

No. “MPS” mail isauthorized to be sent todeployed soldiers fromanyone residing inUSAREUR. In place o

a stamp, write MPS inthe corner

Customs forms are required on all packages regardless of thematter in which they are shipped (MPS, FED ex etc. )

The following items can not be mailed: securities, currency, firearms, pornography, horror comics, registered mail, alcoholic beverages,narcotics, hazardous materials and rationed items. Some rationed itemsmay be shipped, speak with the postal representative for more

information.

Contact the CommunityMail Room or postalofficer for moreinformation.

DSN 370 8032

CIV 06221-57-8032/820

Located in the Heidelber

PX ComplexTemporary Changes Of CMRs During Sponsor Deployment Many family members do not havetime and resources available to go to the facility where their supporting CMR is located. A closer CMR near their residence would minimize the burden. Concessions must be made and must continuto be made when they are in the best interest of our postal customers. Each request from a postalcustomer for a change in mail delivery must be resolved on a case by case basis. It is the customer’sresponsibility to insure that the proper change of address is on file and request service from the potential gaining CMR and notify the “losing CMR of the approval if granted. The losing CMR andthe gaining CMR must agree on the change. The change will only be effective for the duration of thsponsor’s deployment (the sponsor needs to provide proof of deployment or TCS) and upon return tsponsor will be required to revert back to the original CMR. CMR supervisors should explain to the

customer the potential issues regarding directory services that come with changing mailing addresse back and forth during short periods of time. Please contact Postal Operations Directorate when theissue cannot be resolved. Contact Mr. Darrell McKown, Postal Services Specialist DSN: 379-7837CIV: 06202-80-7837

Also, if there are spouses of deployed personnel who have difficulty picking up packages during our normalwindow hours, due to employment or other extenuating circumstances, have them contact Dave Miller torequest off hours pick up. Dave Miller, Postal Officer CMR 420 APO AE 09063

DSN 370-9042/6528/9095/6265 CIV 06221 57/9042

Personal mail and other letters do not

need customs forms unless they are over 11 oz.



48

FAMILY MATTERS

HOW DO I CONTACT MY

SPOUSE’S UNIT IF I NEEDTHEM?

Contact Rear Detachment

Commander at your spouse’sunit.

Rear Detachment Commander

Name__________________

Number_________________

Contact your Family

Readiness Group Leader.

Name__________________

Number_________________



49

FAMILY MATTERS

EMOTIONAL/ISOLATION PROBLEMS

SPOUSE BORED AT HOME

EmploymentVolunteering: Get involved in your

community

Family Member EmploymentAssistance Program (FMEAP)

Free Classes: Finding a job in Heidelberg,Army Resume Builder. There is a computer lab available for job search activities andalso a typewriter.Career Counseling by appointment.

Contact:

DSN: 370-6883

CIV 06221-57-6883/6975/8014Contact the Installation Volunteer coordinator. Community agencies

always need volunteers.

DSN: 370-1770

Call 06221-57-1770

Job Information Center (JIC)

Go to the following website to search for Civilian and NAF jobs.

http://cpol.army.mil

The Civilian Personnel Assistance Center is inBuilding 3980, (across the street from PXShopping Center complex)

Monday-Wednesday and Friday, 0900-1200appointments, 1300-1500, walk-ins; Thursday,1300-1500Customer Assistance

DSN 370-8514/1630

CIV 06221 57 8514/1630

See Community Resources Section

within this Book. There you will findlistings of programs, clubs and activitiesthat will not only improve your quality of life but add hours of stress-free fun!

Call your FRG Leader. There may beopportunities for volunteering in theFRG.

FRG Leader name______________

Number_______________________



50

FAMILY MATTERS


DEPRESSION

Contact Personal Support System (Family,Friends, etc.)

Talk to Family Readiness Group network.

FRG Leader Name__________________

Number___________________________

Social Work Services Located in the Heidelberg Hospital complex

DSN 371-2078

CIV 06221 57-2078

On-Call Chaplain(MP Station)

DSN 388-2333 CIV 06221 338-2333

Hospital Chaplain:

DSN 371 -2684

CIV 06221 57-2648

Try to use the strategies and coping with stress suggestions on pages _____to____ of this book.



51

FAMILY MATTERS


I HAVE NOT HEARD FROM MY SPOUSE

Contact your Rear Detachment Commander. (ACS/FAC) has a list of the each unit’snumber. The Rear Detachment Commander is the primary point of contact for familymembers who have any questions or need assistance.

Rear Detachment Commander

Name________________________

Number_________________________

You can send a message to your spouse by e-mail (FREE SERVICE). You must have theservice member’s e-mail address or his unit (contact your Rear Detachment Commander

for unit e-mail address). To send an e-mail come to Army Community Service/Family

Assistance Center (ACS/FAC) in Building 3850 of the Heidelberg shopping center

complex. Call DSN 370-6883 CIV 06221-57-6883

Yellow Ribbon Room (YRR) Bldg 4531 on PHV (across from skate park.) You may

schedule times through MP Station. 06221 678-2222/2333

You may swing by and if nobody is having a scheduled class, go to the MP Station and sign outa key. It’s best to go with a friend so you can learn the process. This is a 24 hour room.

Soldier and family member must have the same type email account. The computers are set up touse Yahoo, MSN and AOL. This is for video conferencing only. You should keep using your AKO account for other matters. You can set up the Yahoo, MSN or AOL accounts on the YRR computers.

There are directions for the procedure in the room. There are only 4 computers so if you go as agroup, be prepared to work in shifts.

The Soldiers and staff downrange will do their best to set up video conferencing times but this isall subject to availability, mission readiness and other factors.

There is another feature added to the YRR computers. You can make a short video and insert itinto an email message or save to a disk. This way you could send the videos without trying tocoordinate both ends.



52

HOW DO I TAKE A (SPACE AVAILABLE) MAC FLIGHT

TO THE STATES?

Family Members

Request a Command Sponsorship Letter through your Rear Detachment Commander.This letter should have your sponsor’s name, rank and social security number. It shouldalso include all names of the sponsor’s (command sponsored ) family members alongwith their social security numbers (or child’s date of birth) and Passport Country of Origin i.e. U.S. Passport.

You may bring your Command SponsorshipLetter to one of the terminals or fax it to theRamstein Terminal 06371-47-2364 (DSN 480-2364). You will be assigned a “Julian” date.

Your “Julian” date is the day your letter wasreceived by the terminal. This does not

guarantee you a seat on any flight. Your Sponsorship letter is good for only 60 days.Complete this as early as possible. The sooner this is received the earlier your “Julian” datewill be.

For flight schedules contactRamstein 06371-47-5364 (DSN480-5364). If you are unable toreach either terminal, contact

Army Community Service/FamilyAssistance Center ((ACS/FAC))09721-96-6486/6751.

Prior to traveling on space available, make sure you have with you the Command SponsorshipLetter, all I.D. cards, passports, $12.50 customs fee per person, long-term parking pass (if

applicable, can be acquired at terminal) and baggage I.D. tags (can be acquired at terminal).

BE PREPARED TO WAIT! This is “space available” transportation. Overseas StationedCommand Sponsored Family Members who are unaccompanied by the sponsor are usually in

Category 5. Depending upon availability, you may or may not get a flight out on the same day.

You may want to come to the Ramstein area the night before. For reservations contactRamstein Inns Ramstein 06371-47-6652.

You must notify housing if you are going to be gone

for more than 30 days.



53

Departure Notification

If you leave the Heidelberg area for any reason, it is important that the Rear DetachmentCommander knows where you are. There may be an emergency, either in the field or in theStates, and the unit will need to contact you. This is true whether you go to the States

permanently, leave for a short visit, or go to another community in USAREUR to visit friends.

If you cannot contact the unit to provide your location, please fill out the form below andmail it to the unit or leave it with a neighbor to deliver to the unit.

__________________________________________________________________________

TO: Rear Detachment Commander _____________________________________ Unit _________________________ APO, AE ___________

This is to inform you that I have left the community. I can be reached at the following location:

Name: _______________________________________________________________________

C/O: ________________________________________________________________________

Address: ______________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

Telephone: ____________________________________________________________________

I expect to return on or about: ______________________________________________________



54

Deployment Checklists

Although extended deployments are never easy, the hardships need not escalatethrough planning failures. A carefully prepared and executed pre-deploymentchecklist can prevent many inconveniences and pain.

DocumentsIt is important for you, as a mili tary family, to have certain documents in your possession. Gather information and documents named in this checklist . Keeporiginals or copies of all l isted documents in a special container (safety deposit box)in a location you can find immediately and is known to both you and the sponsor.

Marriage Certificate Death Certificates Passports, Visas (write numbers) Divorce Papers

Wife ________________________ Will (for both spouses)Husband _____________________ Family Care Plan ****very importantChildren _____________________

___________

Driver’s Licenses

Birth Certificates (citizenship papers)

Car t i t le (registrat ion in car)

Adoption papers Last LES (Leave and Earning Statement) Baptismal records Shot records ( include pets) Custody records Real Estate documents (deeds/mortgage) SGLI election form Contracts and loans (credit cards/

investments/ School / Child Care Registration Diplomas/ school transcripts Social Securi ty Numbers Citizenship/Naturalization

Wife ________________________ Power of Attorney (s) You may have

more than one.Husband _____________________ Allotments (updated amounts/when due)Children _____________________ Insurance policies (auto/home/life)

_____________________ __________________

Co py of Or de rs (at least 10 copies of PCSorders sending sponsor to Europe; on deployment; andif required, early return of family members Bank Information account numbers

Armed Forces Dependent ID Cards(Renew if ID card expires duringdeployment)

Shipping documents (householdinventory)

Copy of Emergency Data Card

DD Form 93

Discharge papers (DD Form 214)

Phone number and addresses of next of kin, personal lawyer,trusted friend

Warranties



55

Dying Without a Wi l l . The maker of the will is called the testator. If you die

without a will you are considered intestate, and the intestacy laws of the state

where you were domic i l ed at death will determine who should receive your

property. In a way, the state’s intestacy laws write a will for you. In most states,

intestate distribution is as follows:

Your domic i le

is your state of per-manent residence;the place which,even if you weretemporarily absent,you intend to return .It is not necessarilywhere you live atyour death.

Do You Need a Wil l?

What is a wi l l? A will is a legal document you use to give

away your es ta te at your death. It may also name people to

do important jobs, such as administrator of your estate orguardians for your children.

If you do not have a will and die unmarried, childless, and with no survivingparents or siblings, all of your property will go to your closest living relative. Ifmore than one relative of the same degree of relationship is living, those relativesshare your estate equally. Only if no surviving relatives can be found will propertygo to the state. You should execute a will if you want to distribute your property in a manner other than that provided by intestacy laws.

Care and guard iansh ip o f minor ch i ld ren. Care and

guardianship of minor children is another matter your will mayaddress. When someone with children dies, the other parentwill likely have full custody of the children, even if the parentsare divorced. If the other parent is dead and there is no will

appointing a guardian, the court will appoint a guardian inaccordance with the laws of the state where the children live.

Do I need a w i l l? Not everyone needs a will and there is nopenalty for dying without one. Many military members have awill prepared when: (1) they are married or have youngchildren; (2) they want to leave specific items of property tonamed individuals; or (3) they want to exclude a close familymember from receiving any part of their estate.

Your es ta te

is everything youown—all of yourpersonal property

(cars, householdgoods, etc.), realestate, and otherassets such asbank balancesand investments.

Legal

ass is tance

at t orneys are

ava i lab le to

he lp you

determ ine if

ou should

Parents

Brothers/S isters

Nephews/Nieces

Spouse Deceased

Chi ldren

Grandchi ldren

Patton Law Center, Legal Assistance Office, Patton Barracks, Building 107, DSN 373-5058 or COM 06221-17-5058



57

Financial Checklist

If ever there was a t ime when something will happen, i t’s when a spouse is deployed.Please review all your financial concerns, fi l l in the worksheet and really discussfinancial planning/budgeting before the sponsor deploys. Many situations can beavoided with careful planning.

Does your spouse have access to funds while you are deployed

If your direct deposit goes to one account, make arrangements for spending between the

deployed soldier and the remaining spouse/dependents so you don’t accidentally overdraw on this

account

Family budget and business arranged/ Spouse is aware of all bills that need to be paid routinely,with addresses and phone for each (rent or mortgage, car payments, telephone, electric, credit card payments, other payments not on allotment)Make allotments for bills, automatic payments if amount is known each month. Make one for STA

if they know the spouse regularly uses the PX, by averaging previous monthly payments. Joint checking/savings account arranged (list all account numbers) Do you need a POA or

SPOA for any events that may occur?

Powers of Attorney: Check the following agencies to see if you need a Special Power of Attorney toconduct business in the deployed Soldier’s name while deployed:Banks, credit cards, insurance companies, investments, auto leans, taxes, housing, birth registration

Multiple SPOAs are better than a solitary GPOA, but need to be organized for spouses, especially

foreign-born spouses, who may need an interpreter or liaison of some sort. Have contact establishefor help, if needed. Make sure all legal documents are available to spouse.

List of all credit cards and account numbers List of all stocks and bonds

Savings Bonds? Class EE bonds allotment applied for (if desired)

Federal and State Income Tax Returns (last 5 years)

Will the spouse be filing taxes while the Soldier is deployed? Need POA?

Problems with cars, household, and appliances identified and resolved

If you are deploying for over a year, will there be ramifications for your IRA investments. Che

with your financial institution for the answer to this and other tax questions regarding IRAs

A special POA authorizing spouse to start allotment for no interest loan with AER if emergency

needs arise would be helpful.

Financial Assistance

Army Community Service/Family Assistance Center ((ACS/FAC)) programs explained

AAFES Deferred Payment Plan (DPP), (to use, spouse must be listed as authorized user or holdSponsor’s General Power of Attorney) DPP card now required



58

Credit Card, Bank Account, Investment,

Insurance, other information worksheet

Type (credi t /bank etc Company Policy # Amount Due

date



59

MONTHLY FINANCIAL WORKSHEETCalculate in dollars

Name of Bank where direct deposit is sent: _________________________________________

Location: _________________________________________________________________

Checking Account Number: ____________________________________________________

Income

Base Pay _________________

Quarters Allowance (BAH) _________________

BAS (Basic Allowance for Subsistence) _________________

Other Allowance _________________

TOTAL _________________

Deductions:

Federal Withholding Tax _________________

State Withholding Tax _________________

FICA Tax (Social Security) _________________

SGLI (Servicemen’s Group Life Insurance) _________________

Allotments _________________

Other Deductions (dental, etc.) _________________

TOTAL MONTHLY INCOME _________________

Expenses

Monthly Expenses:

Amount/Due Date

Rent/Mortgage ___________/ ____________

Utilities: ___________/ ____________

Gas ___________/ ____________

Electricity ___________/ ____________

Telephone ___________/ ____________

Heating oil ___________/ ____________

Water ___________/ ____________

Other ____________/____________

Food ___________/ ____________

(all groceries, including pet food)



60

Monthly Financial WorksheetPage 2

Expenses Continued

Amount /Due Date

Clothing Purchase ___________ /____________

Clothing Care (laundry, dry cleaning) ___________ /___________

Personal Items (hair care, toiletries) ___________/ ____________

Installment payments:

Car ___________/ ____________

Furniture ___________/ ____________

Appliances ___________/ ____________

Insurance (all types) ___________/ ____________

TV (cable) ___________ /____________

Newspaper/Magazines/Books ___________ /____________

Gasoline ___________/ ____________

Recreation ___________/ ____________

(movies, bowling, restaurants)

Children’s Allowance ___________ /____________

(including lessons)

Childcare ___________/ ____________

Dental and/or Medical Costs ___________ /____________

Gifts ___________/ ____________

Contributions ___________/ ____________ (Church or Charity)

Credit Card Account ___________/ ____________

Credit Card Account ___________ /____________




Total Monthly Expenses _________________

Total Monthly Income: (This is your spending money) INCOME minus EXPENSES =$________________



61

Medical / Emergency Information Checklist

If an emergency situation arises, the last thing you want to do is wonder “Where do Ifind that number?” or “Who do I call?” Please go through this checklist and be sure

that all information is updated and easily accessible.

Emergency Data Card updated in Military Personnel Record DD Form 93 Next of kin informed of rights, benefits, assistance available

The NOK is briefed on the Red Cross notification process Emergency services explained and located

Emergency numbers are posted by the telephone

Red Cross/Army Emergency Relief (AER) information provided Medical facilities/TRICARE/ Dental facilities identified Is spouse and dependent enrolled in Tri Care and/or the Dental plan

MEDICAL Power of Attorney: Do you need to give a care giver a POA? Authorizesholder to obtain medical care for family members under 18 years

Immunization and shot records are up to date Spouse or care giver knows medications/allergies of all dependents Special needs of spouse or dependent have been addressed and Rear Det Commander isaware of these needs Souse or care giver has access to medical records if needed



62

HOME SAFETY

Self Check Take a 10 minute walk through your house. Carry this checklist and mark yes, no,or NA (not applicable) to help you really see your home. “An ounce of prevention is worth a pound of cure!”

Kitchen:

Are curtains, dishtowels, or paper items kept away from stove? ________ Is Stove’s exhaust hood and ductwork clean of grease? ________ Do you have a working extinguisher close at hand for grease andelectrical fires? ________

Living Room, Dining Room, Bedrooms: Are the electric wiring/circuits/outlets adequate to handle the load? ________ Is there sufficient space for air circulation around TV/Stereo? ________ Are ashtrays available in homes occupied by smokers? ________ Are matches and lighters kept out of reach of children, including long

fireplace matches on the hearth or mantel? ________ Is a metal tray used under fondue pots and chafing dishes to protect against

overflow of blazing alcohol? ________ Attic, Closets, Storage Room, Workshops: Do you keep oily waxing rags in tight metal containers? ________ Are you using only nonflammable cleaning fluids? ________ Do you avoid accumulations of paper and combustible materials? ________ Are combustible materials kept away from heat sources? ________ Are paint thinners, paints, and solvent kept in their original containers for

identification purposes? _______ Are the furnace, heaters, vents and chimneys inspected and serviced

regularly? ________ Are fuses of the proper size for the circuits they protect? ________

Are the dryer lint traps and vents kept clean? ________ Is gasoline for the mower stored in a safety can? ________ Do you use commercial starter fuels (not gasoline) for barbecue fires, and

are barbecue mitts ember proof? ________ Are there dry leaves under porches or wooden stairs, in window sills, or

anywhere else close to the house? Do you inspect electrical cords frequently and keep them in good condition? ________ Do you use extension cords only for temporary convenience, never as

permanent wiring? Do you enforce a “no smoking in bed” rule? ________ Do you and your family avoid using hair spray near open flames or

while smoking? ________ Does everyone in the family know how to call the fire department or

dial the operator? ________ Does each telephone have the fire department number close to it? ________



63

HOME SAFETYContinued

Does your family have a fire escape plan and have you drilled all familymembers in emergency action? ________

Do you make sure children aren’t left unattended and instruct babysitters in family fire emergency procedures? ________

If you answered no to more than 6 questions, you may need to take action to make your homesafer.

Smoke Detectors

Buy a battery-operated smoke detector. It is one of the best and most inexpensive formsof fire insurance. It won’t prevent a fire from starting, but it may save your life!

Home Tool Kit List

Flashlight and extra batteries HammerAssorted nails, screws, and tacks Screwdrivers, straight and PhillipsMasking Tape Scissors and/or knifeExtra keys for house and car PliersWrench Extra light bulbsCandles

First Aid Kit

Bandages Tape Aspirin Acetaminophen (non-aspirin)Band-aid Peroxide Alcohol ScissorsCPR CardAny emergency medications you or a member of your family may need in anemergency situation. (asthma inhalers, bee sting emergency shots, etc.)

One should be kept at home and in the car.



64

Home Security Suggestions

Home Security/Crime Prevention

Crime and fear of crime are big problems that influence how you live. The mostimportant resources we have in reducing these problems are neighbors workingtogether to prevent crime. This makes it harder for crime to happen and reduces the

chance of criminals to victimize you and your family members.Check with your military police to see if your community has such a program. If so, join up. If not, start one.

Home Security/Crime Prevention Tips

If your spouse is deployed, don’t advertise it. This alerts everyone that your spousewill be away for an extended period of time.

Lock the doors, always, even if you are going out for just a few minutes. Besides thefront and rear doors, keep garage, cellar, patio, storage areas, and maid’s rooms

locked. Periodically check them. If you live in government quarters, are the doorsto your stairwell secured? If so, are they really kept locked? If not, contact yourbuilding coordinator.

Be cautions of door-to-door sales people and other solicitors. If possible, conduct theconversation at the door. Be caution whom you invite into your home. If you doinvite a solicitor in, DO NOT leave him alone in a room.

Keep telephone numbers of the MPs, polizei, and ambulance near your telephone.Familiarize yourself with unit, community, and local host nation emergencyreporting procedures, such as: calling for police assistance obtaining emergencymedical help, etc. This is outlined for you on pages 4-20 of this guide.

Report suspicious persons or activities immediately to military police or host nationpolice authorities.

Tell your children to never admit being home alone on the telephone or to someoneat the door. Say mom or dad can’t come to the phone and will call back.

Instruct children to look out for each other and tell you when something unusual orsuspicious occurs.

Teach children how to contact the police or a neighbor; make sure they know theirhome address and telephone number.

Screen repairpersons and solicitors to ensure their visit are legitimate. If possible,install a peephole in your door; if unattainable, use a window.

Remember, disguises and uniforms are easily obtained. Before you let workers intoyour home, make sure there is a real problem and check their credentials. Call thefirm/organization they claim to represent to verify.

If you suspect/detect someone observing your home/activities or that of yourneighbors, report it immediately to the police.



65

Car Maintenance

The automobile is an important part of family life. The sudden and unexpected loss ofthe use of your car can be a real burden and, in some cases, could be tragic. During adeployment, not knowing how to cope with car problems is just one more aggravationwhile the spouse is away.

Please take time to fill in and go over the following information. Discuss whatproblems may happen to the car and become familiar with the periodic checks that arepart of routine operation.

FAMILY DRIVER LICENSE INFORMATIONName License# Expiration Date

___________________ ____________________ ________________________

___________________ ____________________ ________________________

AUTO DATA/SERVICING INFORMATION: (For each Car)

Make__________Model__________Year______Vehicle ID#________________________

Warranty:____Yes____No Location____________________________________________

Car Title____Yes____No Location____________________________________________

Car Registration:____Yes____No Date Due___________License Plate #_____________

Inspection Sticker Expiration Date____________ Auto Insurance: _____Yes____No Policy Number________________________________

Gasoline Type: Bleifrei___________Super Bleifrei___________Diesel____________

Battery Type_________Make/Brand________Warranty:____Yes____No

Tires: Make/Brand___________________________Size______Pressure______Warranty?___

Oil Brand_________________Weight________Place of Purchase_________________

Spark Plug Brand_____________Type/Size___________________________

Maintenance Schedule:

Servicing done at: Name/Address__________________________________________________

Phone____________________Appointment Required? ____Yes____No

Oil, filter Change/Lubricant: Next Scheduled Date____________________

Tune up: Next Scheduled Date____________Approximate Mileage________________

Where_____________________Remarks/Instructions_______________________________

Tire Balancing, Rotation, and Front End Alignment: Next ScheduledDate_______________ Approximate Mileage____________



66



68

What To Do Before Departing on a Trip

Keys. Leave a house key with one of your trusted neighbors to check on your housedaily. You can return the favor when they go on a trip. If you plan to leave for 10-29days, contact Housing and let them know who your POC is for caring for your home.You may want to give the person a POA to take care of problems that may arise in yourabsence.

Newspapers/mail. Discontinue newspaper service and have your mail kept at the postoffice or arrange to have a neighbor pick it up.

Lights. Ask your neighbor to turn on a light in a different room every day. This givesthe appearance of an occupied home and is a major deterrent to criminals. Installing anautomatic system that turns lights on and off at the same time every day is notrecommended; burglars are not easily fooled by such a system. Remember, leaving anoutside entrance light on all night, each night, is like extending an invitation to aburglar. If a burglar has been casing the area, he will most likely suspect the house is

unoccupied.

Lawns. Make arrangements to have someone mow your lawn regularly. Tall grass andno apparent activity around a house are good clues a house is empty.

Water Heater. If you are planning to be away for several days, have the water turnedoff either at the tank or with the circuit breaker. This will save power. Be sure to turn itback on as soon as you return. It usually takes a couple of hours before you have hotwater again.

Again, notify your chain of concern POC or FRG representative prior to yourdeparture.

You must notify housing and your Rear Detachment Commander if you are leaving for more than 30 days.



69

WORKING WITH THE MEDIA: A QUICK REFERENCE

The Army has a responsibility to talk with the media, to inform the public about its activities.

Reporters are often just as interested in Army families and their support and impact on the

Army mission. In dealing with the media, here are some points to remember:

* Talking with reporters is your decision. You may choose whether you want to be interviewed.However, keep in mind that those who refuse to talk to the media can give the impression that they arewithholding information.

* If approached independently by a reporter, contact your public affairs office for assistance.

* STAY IN YOUR LANE! Talk about matters within your own expertise and control. Avoidspeculating or answering, “What if...?” questions.

* NEVER LIE!

* Consider all discussions with reporters to be “on the record.” If you don’t want something to be broadcast or appear in print, don’t say it!

* If you feel saying something may be a security risk, don’t say it. If you’re unsure, and have theopportunity prior to an interview, discuss it with a public affairs specialist.

* Be honest, open and forthright. If you don’t know the answer to a question, say, “I don’t know.”Don’t be evasive, but if you feel you can’t (or shouldn’t) answer a question, simply tell the reporter so.

* Take your time. Think about your answers before speaking. You do not have to answer questionsimmediately. Don’t be pressured by silence.

* Make your answers clear and relevant. Use examples that are easily understood. Avoid using militaryacronyms and jargon.

* Keep your composure. Even if a reporter is aggressive or asks a question you feel is silly, be“professional.” If a reporter interrupts you, let him finish, then continue with your answer. If a reporter becomes too aggressive, politely end the interview.

* Don’t let reporters put words in your mouth. Don’t repeat his “buzz words,” and don’t automaticallyaccept his statements, facts or figures as truth.

* If you feel some kind of sensitive information was inadvertently given to a reporter, contact your sponsor’s unit commander or the corps public affairs officer as soon as possible.

* Don’t be afraid to ask a reporter to repeat a question.

* Relax, smile and speak at a slow, conversational pace. You’ll appear assured and confident.

V Corps Public Affairs OfficeDSN 370-5812/5813 Commercial: 06221-57-5812/5813

www.vcorps.army.mil

IF YOU NEED ASSISTANCE,

GIVE US A CALL:



70

Strategies for Coping With Separation

Deployment isn't the happiest of occasions. Separations for practically any length of time arehard on every family member. Deployment is easier on families if they prepare for it and know

tricks of getting along during a separation.

Write. Contrary to popular belief, in the case of family separation, "no news can be bad news."Write regularly and use the correct mailing address. Keep in mind that your spouse is long wayfrom home; mail may be slow. To reduce your worries when you haven't heard from your spouse, contact the FRG to catch up on the news. Subscribe to the vFRG and be current withnews from down range.

MAIL TO:

RANK NAME, SSN

UNIT ASSIGNED DEPLOYED

OPERATION

APO AE

Letters. Each child should write individual letters to the deployed parent, and the parents need toanswer those letters. Send schedules of ball games and 'special events so mom/dad can ask howthe game or class play went. Mail is an important communication device; use it often and makeit cheerful and newsy.

House Rules. Sit down as a family and discuss house rules before a deployment. The childrenare more likely to remember the rules as "family" or "house" rules rather than 'mom's" or "dad's"rules. Maintain the same rules for the children; they need the stability of unbroken routine.

Gifts. Buy or plan presents in advance for special days. Make arrangements with a close friendto deliver gifts on those special days. Have the deploying Soldier write out “Gift Cards” that you

can attach to small gifts during deployment.

Pictures. Make a snapshot picture book of parent doing everyday things with the kids like givinga bath, reading, taking a walk, playing ball, etc. Show parent in uniform and where he/she worksif possible. If you don't own a camera, borrow a friend's or contact the photo craft shop for assistance.

Map. Acquire a world map; your children can follow dad/mom around the world. You can alsoobtain brochures from a travel agency.

Discipline. Deployment of a parent can be difficult for children. Often they are too young to

understand why he/she has gone; they feel deserted. Parents left behind stress continuity of discipline to keep consistency. If a parent relaxes discipline while the spouse is gone, thechildren will soon learn to resent his/her return.

Special Times. Meals and bed times are important times for small children with parents away. Itmay be a good time to talk about what they are going to say to dad/mom on the next tape or intheir next letter.



71

Strategies for Coping With Separation

I want my Daddy/Mommy! One parent gave her child a picture of Daddy in plastic so she couldcarry it with her everywhere; the child then felt her dad was with her all the time.

• Have the deploying spouse videotape him/herself reading a children’s book

• Record messages or stories

• Fill a jar with small candies and eat one for each day the Soldier is deployed. It will be

exciting when the jar is almost empty.• Have the Soldier write messages on slips of paper and from them make a paper chain or

small book. The messages can be read when a child is feeling particularly “parent” sick. Makeenough for the entire deployment time period so the child can read one everyday.

• Make use of the Yellow Ribbon Room and its Video conferencing ability. This must bescheduled to ensure that the deployed Soldier will be available.

Teenagers. Include teenagers in preparations for pre-deployment, deployment, and post-deployment. One parent made his teens feel needed and secure by discussing with them areaswin which they could help while mom was away: shopping, preparing the grocery list, etc.Agree upon chores.

Take Care of Yourself. Exercise, eat right and get restful sleep. If you’re feeling good, you cancope with just about anything.

Emergency. In case of emergency, we tend to forget many important things. It’s important tohave telephone numbers of friends or your FRG representative for your children to call in case ofan emergency, along with police, fire department, hospital, etc.

Talk about your feelings. Before leaving, parents should sit down with the family and discusswhat’s happening. Talk about what will happen when they’re gone and what will be differentwhen they return. It’s okay to admit you don’t want the parent to go.

Keep Busy. Families should keep busy during the separation with church, school activities,sports, spouses clubs, scouts, FRG meetings, trips, outings to the library, museum, etc.

Emotions. We all get down in the dumps sometimes but what do you do about it? One parentsaid after the kids were in bed, she listened to music she and her spouse liked. Soon the tearscame and she felt much better. There are time to cry with your children and times to cry byyourself.

Becoming aware of and in touch with your feelings can give you an inside track as to how your children feel. If it’s been two weeks since the last letter and you’re feeling a bit blue or irritable,

your children may be crawling the walls or withdrawing for the same reason. Talk about howyou feel. It won’t change the fact that there is no mail but it may give you the extra patience youneed. Everyone will feel better knowing that it’s okay to feel lonely, isolated, sad or frustrated.



72

What To Expect When Your Spouse Returns.

All family members must realize that people change. We notice these changes more after a period of long absence.

Expect some anger and insecurity along with love and happiness. These feelings need to beexpressed.

Expect your spouse to be different. If he/she is not, fine. If they have changed, you’re prepared.

Expect your spouse to find you changed. He/She will find you more independent and maynot like it.

Expect your spouse to be a little hurt that you have managed so well without him/her. Theywill need reassurance.

Expect your spouse to want to be babied by you. Expect that it will be about six weeks to adjust to each other again. If you’re not getting

along well by the end of six weeks, counseling might help. Expect your spouse to have trouble sleeping for a while. They are accustomed to a different

life-style and time zone; it may take them a week or two to adjust.

Don’t grill your spouse about personal problems if they arise. Give him/her time to readjust.Swallow your curiosity.

The Four Basic Stages of Separation

Everyone who faces separation goes through four basic stages. By becoming aware of thesestages, we will be able to cope better. The departure-return cycle includes:

Protest against your spouse’s departure usually comes a week or two before they are due toleave. Spouses talk of feeling tense, selfish, unbelieving that he/she will actually leave, andguilty about not wanting their spouse to go. There is also frustration with the increased hours

your spouse spends getting ready to deploy, your awareness of how many household chores andfamily business must be handled before they go, and a bona fide physical, as well as mental,exhaustion for both spouses.

Despair is the tearful period that may come even before your spouse departs. Thoughts like,“How will I ever live through this without him/her?” are common. There is also difficulty insleeping due to general fear for one’s safety; even the usual noises in the house seem threatening.

Detachment is the level on which you live for most of the separation. It is a state of relativecalm and confidence in handling day-to-day living. If a major crisis occurs, however, you maytend to revert to the states of despair and protest.

Return Adjustment is accompanied by awareness of the noises in the house. Many spousesexperience an incredible emotional and physical frenzy, getting every inch of the house andthemselves ready for the soldiers return. Your spouse arrives exhausted from the final daysaway, eager to be home. The first days of unwinding bring long conversations to attempt to

catch up. Finally, the soldier spends lots of time sleeping.



73

Coping with Stress

A great site which has a lot of information pertaining specifically with deployment related stressis http://militaryonesource.com

Although being a military family develops pride in serving one’s country and provides many richand new experiences, pressures and frustrations often result from:

Lengthy deployments Frequent relocations Career changes at retirement Single parenting during soldier’s absence Separation from friends and family Family finances Constant adjustment to varying duty schedules

Children may try to take advantage of possible new freedoms. A stable home life is importantfor their psychological adjustment. Consistent rules, a consistent household schedule and speciatime set aside for families are important to minimizing the stress of a parent’s absence.

Strategies For Stress Managementhttp://www.myarmylifetoo.com

There are a number of strategies for handling stress, and some are more appropriate than othersfor specific situations. Keep in mind that you may need to use several different strategies or acombination of them before finding the right solution.Stress management strategies include

1. Acknowledgment and awareness

2. Communication Assertiveness

3. Relaxation

4. Progressive muscle relaxation

5. Hypnosis and meditation

6. Social support – friends and family

7. Nutrition

8. Positive Thinking Strategies

9. Humor

10. Visualization

11. Self-Reinforcement

12. Time Management



74

Stress Management Ideas

1) Get up earlier to allow yourself more time before starting the day’s work.2) Prioritize what is really critical and pace yourself accordingly.3) Before you begin your workday, pause to notice what kind of day it is.4) Be realistic and kind to yourself when making your to do list.5) Take lunch or breaks away from your work area, avoid eating quickly and do not talk about

work.6) Send your leisure time with enthusiastic, upbeat friends. Since many of your friends will bein the same position as you, you should be enthusiastic and upbeat for them.

7) During the day, rest quietly for five minutes or take a brief walk.8) Say no when you need to.9) Ask for help when you need it, whether it is time away from the children, a counseling

session, or a real vacation.10) Focus on immediate or short-term goals that are attainable.11) Collect appreciation that is due. Hear praise and thank you.12) Take care of yourself when you are down and out, play your favorite song, see a movie, give

up on the housework for the evening, etc.

13) Analyze your moods, energy and time. Are you down at certain time of the day, week or month? Plan and prepare.14) Use relaxation, meditation, music, religion, nature or whatever to re-energize yourself.15) Pay attention to your diet, sleep, exercise, and general health.16) Volunteer. Helping others is good medicine for soul and spirit to fill your empty days. Call

IVC, Red Cross, or ACS for volunteer opportunities.

17) Set a Goal. Start that project you’ve been putting off. Begin a self improvement program.Go back to school. Do something for yourself.

18) Initiate, don’t wait for the phone to ring. Plan an outing or a special dinner, and then callseveral friends to join you.

19) Travel. New scenery and change of pace, if only for a day or two does wonders for the spirit.

Plan on taking a friend and making a day of it.20) Go to work. A full or part time job can provide extra income as well as opportunities for

interaction.21) Take a break. Take time away from your children. Single parenting wears you down, so go

to dinner or see a movie with friends once a week.22) Laugh. Don’t lose your sense of humor. Look for the roses and take time to enjoy them.23) Join a support group. Whether it is through the FRG, your church or work, the support of

friends makes the going easier.24) Take up a new hobby or return to one you gave up.25) Don’t feel guilty about going out with friends and leaving your children with a sitter. That’s

the cheapest form of sanity check available.

26) Keep a journal of your thoughts and activities while your spouse is away to help catch upwhen they return. Include snapshots of you and the children taken while the soldier wasaway.

We do not always realize when we are experiencing stress. Sometimes, we can also be a littlefrightened to acknowledge our stress causes because they maybe painful or difficult to think about. Ignoring or being unaware of the source of our stress can increase it and its effects on our mental and physical well-being. Recognizing stress sources, on the other hand, allows us tofigure out the best way to deal with stress and contain its effects.



75

DIALING TIPS

Dialing from the states to Heidelberg Germany: 011-49-6221-your number.(Note the zero is dropped in the Heidelberg area code.)

Dialing to the states from Heidelberg Germany: 001 (area code) then number.

If you live within the local Heidelberg calling area, drop 06221 from the front of any number preceded by this prefix. Dial only the numbers that follow 06221.

If you are dialing from a military phone and attempting to reach an office on a military base,dial the appropriate 7 digit number assigned to that office just as you would in the states. Youcan not dial non-military numbers from a military phone unless that phone has an outside line.In this case you will be asked to log your call for billing record management.

If you live in a town outside Heidelberg’s local calling area you need to dial the 06221 areacode before the phone number.

If you are home and attempting to reach an office on base then replace the first three digits withthe appropriate civilian prefix.

Common Prefixes from DSN to CIV

Drop the DSN prefix, add the CIV prefix and then dial the last 4 digits.

i.e.: 373-5218 becomes 17-5218

370-371 57 or 17

373 17388 338387 4380380/-/385 0621 730382 0621 779379 06202 80374 398



76

Community Resource List

ARMY COMMUNITY SERVICE – Army Community Service programs offer a myriad of classes, workshops, and services in addition to answers to your questions. Programs available inthe Heidelberg community are:

• Army Emergency Relief (AER) provides emergency financial assistance to soldiers and their

family members.• Financial Readiness Program provides financial counseling, checkbook management classes,

and debt reduction counseling. The Consumer Advocate provides assistance with consumer advocacy issues.

• Information and Referral (I&R) provides information on military and civilian communityresources. Makes referrals both within Army Community Service and to other appropriateagencies. Acts as a liaison between clients and Military One Source (MOS).

• Family Advocacy Program (FAP) provides classes and training on identification and prevention of spouse and child abuse. Includes Emergency Placement Care and ExceptionalFamily Member Program (EFMP).

•

Relocation Assistance Program provides information on installations worldwide through theSITES data bank. Maintains the Loan Closet which provides basic housekeeping items ontemporary loan to incoming and outgoing personnel.

• Army Volunteer Corps Coordinator is located in Building 3850 of the Heidelberg shopping

center complex. Call 06221-57-1770.

• Private Organization Programs are located in the basement of in Building 3850 of theHeidelberg shopping center complex. Call

• Employment Readiness Program - assistance with writing resumes, completing applications,interviewing techniques, employment information, and FREE typing and computer classes.

ARMY FAMILY TEAM BUILDING (AFTB) - AFTB is an Army wide program designed to

improve self-reliance and enhance personal development. AFTB instructors offer over 40classes, to include Military Terms, Acronyms, Customs and Courtesies, Impact of Mission onFamily Life, Marketing Volunteer Experience, Stress Management, Time Management andmore! If you are interested in signing up for a class or becoming an instructor, leave a messageat Army Community Service 06221-57-6883. Classes can be given to Family Readiness Groups,units, and other organizations as well.

AEROBICS - For more information contact the Heidelberg Community Recreation Division at

06221-72-6613.

AMERICAN RED CROSS - The Red Cross offers CPR, first aid training, and other

educational classes. In addition, they offer assistance to families for emergency funds. Hoursare M-F, 0800-1630, phone 06221-57-1760.

BOWLING CENTER – 06221-57-9040 League bowling for adults and children. Video andarcade games, AAFES concessions.

CATHOLIC WOMEN OF THE CHAPEL (CWOC) - Call the U. S. Army Garrison

Heidelberg Chaplain’s office at 06221-338-9442.



77

CHAPELS - Call the U. S. Army Garrison Heidelberg Chaplain’s office at 06221-17-8043.

Central Enrollment (CLEOS) DSN 388-9240 CIV 06221 338-9240 for sports, arts, childcare.

CHILD AND YOUTH SERVICES (CYS) – DSN 370-7548, CIV 06221-57-7548 in Bldg

3654 - MTV. Parent’s Night-Out - PNO at PHV -.

Parent’s Day-Out - PDO at PHV -The Child & Youth Services Youth Technology Lab

CHILD DEVELOPMENT CENTER (CDC) –

DSN 388-9301, 388-9240, CIV 06221 338-9301MTV DSN 370-7548 CIV 06221 57-7548

E1 - E4s are eligible to receive 10 hours of free childcare per child per month, and may reservethose hours up to 30 days in advance. Children must be registered with the CDC. Registration packets may be picked up at CDC or Central Registration, Patrick Henry Village, Building 4443.Shot records and a $15 registration fee per child are required. The Teen Baby-sitter list is

available to parents of registered children. All teens on the list have gone through training.

COUPON CLUB - You don't have to have your own coupons to start with the group. Point of contact is ACS at 06221-57-6883

DEVELOPMENTAL SCREENING - Free developmental screenings for children 0-3 years.Free screening of your child's motor and physical development and speech skills by a speechtherapist, occupational therapist and early childhood intervention specialist. Exceptional FamilyMember Services Office, 06221-17-2738.

EDUCATION CENTER - Classes offered through Central Texas College, City Colleges of Chicago, Oklahoma University, and University of Maryland. GED, CLEP, ACT PEP, andexternal degree program information available also. 06221-17-6176.

FAMILY CHILD CARE (FCC) PROVIDERS - In-home childcare provided by trained andregistered family members. List of providers is available after registering child with CDC, DSN 388-9378 or civilian 06221-3389378.

FAMILIES LEARNING ABOUT GERMANY (FLAG) Learn about Germany's culture andcustoms and how to get around. Classes are held at ACS from Monday through Friday andinclude basic German language, dining out and shopping and conclude on Friday with a tour of Downtown Heidelberg.(ACS/FAC) 06221-57-6883

GERMAN- AMERICAN CLUB - A group of Germans and Americans joined to further friendships and understanding between two countries. This is accomplished by monthlymeetings, tours and other special activities. Kontakt Klub: 06202-1807 or 0160-2180846.

HCSC – HEIDELBERG COMMUNITY AND SPOUSES CLUB HCSC is a serviceorganization that supports a variety of activities of a social, cultural, or educational benefit for



78

our membership and financially supports organizations within the United States Military and theEuropean civilian communities. http://www.hcsc-heidelberg.com

LACTATION CONSULTANT - Call the hospital at 06221-17-3126 or DSN 371-3126.

LIBRARIES - Cassettes and CDs, books on cassette, language cassettes, reference books and books available for checkout. If you don't find the book you're looking for, ask about inter-library loan. Patrick Henry Village Library: 06221-57-1740. USAREUR at Campbell

Barracks: 06221-57-6678

PARENTS LEARNING ABOUT INFANT DEVELOPMENT PLAY GROUP (PLAID)- For

moms and infants (ACS/FAC) 06221-57-6883

PROTESTANT WOMEN OF THE CHAPEL (PWOC) - Call the United States ArmyGarrison Heidelberg Parrish Coordinator Office at Civilian: 06221-338-9406 DSN: 388-8448

RELIGIOUS EDUCATION CENTER - Many videos available including, but not limited to,different religions, self-help topics, marriage builders, youth activities, etc. Videos can bechecked out for up to one week and are available to all I.D. cardholders. 06221-57-8434

SCHOOL AGE SERVICES (SAS) - After school program for elementary and middle schoolage children. Computer lab and homework assistance. 06221-578994 or 370-8994.

SCOUTS - Boy Scouts and Cub Scouts 375-4006.

SELF HELP Fix your own leaky faucets. Call 06221 4380-3232.

THRIFT SHOP Located in BLDG 4503 on PHV 06221 767 991

Tuesday 0930-1430 Wednesday 0930-1430 Thursday 1400-1900

Every 1st and 3rd Saturday, 0930-1430 [email protected]



79

Quick Reference

The following pages describe different types of problems you may encounter and what agencymay be able to help you solve it. Always contact the primary agency first. If you encounter delays in receiving assistance through the primary agency, contact an alternate.

TYPE OF PROBLEM PRIMARY AGENCY ALTERNATIVES

Abandoned vehicle Military Police06221 678-2222/2333

--

Adoptions Staff Judge Advocate

DSN 373-5058

CIV 06221-17-5058

(ACS/FAC)

DSN 370-6883/6975

06221-57-6883/6975

Allergy Central Appointments

DSN 371-2622/2623/2624

CIV 06221 57-2622/2623


0800 825 1600

Ambulance Service Military Police

DSN 114

CIV 06221-57-114

German Ambulance 116

Arson Military Police

DSN 114

CIV 06221-57-114

Staff Judge Advocate

DSN 373-5058

CIV 06221-17-5058

Assault Military Police

DSN 114

CIV 06221-57-114


DSN 373-5058

CIV 06221-17-5058

Auto Theft Military Police

DSN 114

CIV 06221-57-114


DSN 373-5058

CIV 06221-17-5058

Burglary Military Police

DSN 114CIV 06221-57-114


DSN 373-5058CIV 06221-17-5058

TRICARE DSN 371-2202

CIV 06221-17-2202

--

Child Abuse Military Police

DSN 114

CIV 06221-57-114

Family Advocacy Program

DSN 370-6883

CIV 06221-57-6883

Safety Office

DSN 370-1670

CIV 06221 57-1670

Child Care Registration CENTRAL ENROLLMENT

CIV 06221-338-9240/9241DSN 388-9240/9241

--

Commissary Commissary Manager

DSN 388-9077

CIV 06221 338-9077

Inspector General

DSN 370-1420

CIV 06221-57-1420

(Hotline: 370-8646)

Consumer Affairs Staff Judge Advocate

DSN 373-5058

CIV 06221-17-5058

(ACS/FAC)

DSN 370-6883/6975

06221-57-6883/6975



80

Quick Reference


Crime Against Persons or Property

Military Police

DSN 114 CIV 06221-57-114


DSN 373-5058

CIV 06221-17-5058

Dental Dental ClinicDSN 388-9500/9501

06221-338-9500/9501

Emergency NumbersDSN 371-2891 / 2790 / 2757 /

2934

CIV 06221 17 -2891 / 2790 /

2757 / 2934

Dependency Application Personnel Service Battalion

DSN 370-7514

CIV 06221-57-7514

--

Dependent Privileges Personnel Service Battalion

DSN 370-7514

CIV 06221-57-7514

(ACS/FAC)

DSN 370-6883/6975

06221-57-6883/6975

Dermatology Hospital Appointments

DSN 371-2622/2623/2624

CIV 06221 57-

2622/2623/2624


0800 825 1600

Destruction of PrivateProperty

Military Police

DSN 114

CIV 06221-57-114

--

DiscriminationMilitary and FamilyMembers

EO Equal OpportunityOffice

DSN 373-7955/7467

CIV 06221-373-7955/7467

Rear DetachmentCommander

DSN_________________

CIV _________________ DiscriminationCivilian Employee

EEO Equal EmploymentOpportunity Office

DSN 373-7234/8933

CIV 06221 17-7234/8933


DSN_________________

CIV _________________

Disorderly Conduct Military Police

DSN 114

CIV 06221-57-114


DSN 373-5058

CIV 06221-17-5058

Domestic Disturbance Military Police

DSN 114

CIV 06221-57-114

Chapel Offices

DSN 370-1570/8448

CIV 06221 57-1570/8448

(ACS/FAC)DSN 370-6883/6975

06221-57-6883/6975

Drug and Alcohol Abuse Military Police

DSN 114

CIV 06221-57-114


DSN 373-5058

CIV 06221-17-5058 Army Substance Abuse Program

DSN 370 1710

CIV 06221-57-1710



81

Quick Reference


Emergency Leave Personnel Service Battalion

DSN 370-7514

CIV 06221-57-7514

Heidelberg Passenger Movement Branch

06221-57-6481

American Red Cross

DSN 370-1760

CIV 06221-57-1760

Army Emergency Relief

DSN 370-6883/6975

06221-57-6883/6975

EMT (Medical) Emergency Room

DSN 371-2891/2790/2757

CIV 06221 17- 2891/2790


0800 825 1600

Extortion Military Police

DSN 114

CIV 06221-57-114


DSN 373-5058

CIV 06221-17-5058

Eye (Ophthalmology) Visions Eye Care Center

Building 23, ColemanBarracks

0621-770-3100/3200

Toll Free Hotline Medical

Information and Advice0800 825 1600

Family Matters (ACS/FAC)

DSN 370-6883/6975

06221-57-6883/6975

Chapel Offices

DSN 370-1570/8448

CIV 06221 57-1570/8448Staff Judge Advocate

DSN 373-5058

CIV 06221-17-5058

Financial Assistance Customer Service onCampbell Barracks

DSN 370-7909CIV 06221 57-7909

S1 Finance

DSN 373-5946

CIV 06221 17-5946

(ACS/FAC) Army EmergencyRelief

DSN 370-6883/697506221-57-6883/6975

Fire Military Police

DSN 114

CIV 06221-57-114

--

Food Assistance (ACS/FAC)

DSN 370-6883/6975

06221-57-6883/6975

Benjamin Franklin Village

Chapel 0621-730-9215

Chapel OfficesDSN 370-1570/8448

CIV 06221 57-1570/8448

Found Property Military Police

DSN 114

CIV 06221-57-114

--



82

Quick Reference


Fraud Military Police

DSN 114

CIV 06221-57-114


DSN 373-5058

CIV 06221-17-5058

German Interpretation (ACS/FAC) GermanAmerican Liaison

DSN 370-6883/6975

06221-57-6883/6975

--

House Break-In Military Police

DSN 114

CIV 06221-57-114

--

Hospital Information Staff Duty

DSN 371-2605

CIV 06221-17-2605


0800 825 1600

ID Card Application I.D. card/passport office

06221-57-7535 06221-57-7535


DSN 370-7514CIV 06221-57-7514

Immunization Central Appointments

DSN 371-2622/2623/2624

CIV 06221 57-2622/2623

Immunization Clinic

06221-17-3220

Income Finance Customer Service onCampbell Barracks

DSN 370-7909 06221 57-

7909

S1 Finance

DSN 373-5946 CIV06221 17-5946


DSN 370-7514

CIV 06221-57-7514

Army Emergency Relief (ACS/FAC)

DSN 370-6883/6975

06221-57-6883/6975

Indecent Assault Military Police

DSN 114

CIV 06221-57-114

Health Clinic

06221-17-2078 Staff Judge Advocate

DSN 373-5058

CIV 06221-17-5058

(ACS/FAC)

DSN 370-6883/6975

06221-57-6883/6975

Injury To Persons or

Property

Military Police

DSN 114CIV 06221-57-114

Emergency Room

DSN 371-2891/2790/2757

CIV 06221 17- 2891/2790

Toll Free Hotline Medical

Information and Advice0800 825 1600


DSN 373-5058

CIV 06221-17-5058



83

Quick Reference


Insurance Staff Judge Advocate

DSN 373-5058

CIV 06221-17-5058

FinanceCustomer Service on CampbellBarracks

DSN 370-7909 06221 57-7909

S1 Finance

DSN 373-5946 CIV 06221

17-5946

Involuntary Committal Staff Judge Advocate

DSN 373-5058

CIV 06221-17-5058

Military Police

DSN 114

CIV 06221-57-114

Juvenile Incidents Military Police

DSN 114

CIV 06221-57-114


DSN 373-5058

CIV 06221-17-5058 Kidnapping Military Police

DSN 114

CIV 06221-57-114


DSN 373-5058

CIV 06221-17-5058

Landlord, Tenant issues DSN 387-3302

CIV 06221-4380-3302

Housing Manager

DSN 387-3346

CIV 06221-4380-3346


DSN 373-5058

CIV 06221-17-5058

Larceny of Private Property Military Police

DSN 114CIV 06221-57-114


DSN 373-5058CIV 06221-17-5058

Lawyer Referral Staff Judge Advocate

DSN 373-5058

CIV 06221-17-5058

--

Locked Out of Quarters DEH

DSN 387-3302

CIV 06221-4380-3302 Housing Manager

DSN 387-3346

CIV 06221-4380-3346

Fire Department

117

Military Police

DSN 114 CIV 06221-57-114

Lost Child Military Police

DSN 114

CIV 06221-57-114

--

Magistrates Court (SmallClaims)


DSN 373-5058

CIV 06221-17-5058

--



85

Quick Reference


Patient Assistance Hospital Staff Duty

DSN 371-2605

CIV 06221 17-2605

(ACS/FAC)

DSN 370-6883/6975

06221-57-6883/6975

Pediatrics Central Appointments

DSN 371-2622/2623/2624

CIV 06221 57-2622/2623


0800 825 1600

Podiatry Central Appointments

DSN 371-2622/2623/2624

CIV 06221 57-2622/2623


0800 825 1600

Power of Attorney Staff Judge Advocate

DSN 373-5058

CIV 06221-17-5058

--

Prowler Military Police

DSN 114 CIV 06221-57-114

--

PX Information or Problems Customer Service:

06221-1374620

General Manager

DSN 370-8220

CIV 06221 57-8220

Inspector General

DSN 370-1420

CIV 06221-57-1420

(Hotline: 370-8646)


DSN 373-5058

CIV 06221-17-5058

Robbery Military Police

DSN 114 CIV 06221-57-114

--

Rumor Rear DetachmentCommander

DSN__________________

CIV __________________

Public Affairs OfficeDSN 370-5812

CIV 06221 57-5812

Separations/Divorce Staff Judge Advocate

DSN 373-5058

CIV 06221-17-5058

Chapel Offices

DSN 370-1570/8448

CIV 06221 57-1570/8448

Sexual Assault / Rape Military Police

DSN 114

CIV 06221-57-114

USAREUR Sexual AssaultHotline

DSN 371-3550/3551

CIV 06221 57-3550/3551

TOLL FREE

00800-0 ASSAULT

(2772858)

Emergency Room

DSN 371-2891/2790/2757

CIV 06221 17- 2891/2790

ChaplainDSN 370-1570/8448

CIV 06221 57-1570/8448

(ACS/FAC)

DSN 370-6883/6975

06221-57-6883/6975



86

Quick Reference


Sexual HarassmentFamily Members

EO Equal OpportunityOffice

DSN 373-7955/7467

CIV 06221-373-7955/7467


DSN_________________

CIV _________________

Sexual HarassmentCivilian Employee

EEO Equal EmploymentOpportunity Office

DSN 373-7234/8933

CIV 06221 17-7234/8933


DSN_________________

CIV _________________

Shipment of Cars or Household Goods

Transportation

DSN 370 -8536/6347

06221-57-8536/6347

(Inbound)

DSN 370-3503/8126

CIV 06221-57-3503/8126(Outbound)


DSN 370-7514

CIV 06221-57-7514 Inspector General

06221-57-1420

Solicitors Military Police non

emergency number

DSN 678-2222/2333


DSN 373-5058

CIV 06221-17-5058

Space Available (MAC)Flights Schedule

For flight schedules contactRamstein

DSN 480-5364

CIV 06371-47-5364

Army CommunityService/Family AssistanceCenter ((ACS/FAC))

09721-96-6486/6751

Spouse Abuse Military Police

DSN 114 CIV 06221-57-114


DSN 373-5058

CIV 06221-17-5058Health Clinic

06221-17-2078 Chapel Office

DSN 370-1570/8448

CIV 06221 57-1570/8448(ACS/FAC), Family Advocacy

DSN 370-6883

CIV 06221-57-6883

Stray Animals Military Police nonemergency number

678-2222/2333

--

Suicide Prevention Health Clinic

06221-17-2690

Unit CMDR, YSB (For Teens)

Military Police

DSN 114

CIV 06221-57-114

Surgery Central Appointments

DSN 371-2622/2623/2624

CIV 06221 57-2622/2623

--



87

Quick Reference


Survivor Benefits Personnel Service Battalion

DSN 370-7514

CIV 06221-57-7514


DSN 373-5058

CIV 06221-17-5058

Taxes Staff Judge Advocate

DSN 373-5058

CIV 06221-17-5058

FinanceCustomer Service on CampbellBarracks

DSN 370-7909

CIV 06221 57-7909

S1 Finance

DSN 373-5946

CIV 06221 17-5946

(ACS/FAC)

DSN 370-6883

CIV 06221-57-6883

Traffic Accidents Military Police

DSN 114 CIV 06221-57-114


DSN 373-5058

CIV 06221-17-5058

Traffic Violations Military Police

DSN 114 CIV 06221-57-114


DSN 373-5058

CIV 06221-17-5058

Travel of Family Members Heidelberg Passenger Movement Branch (SATO)

06221-57-6481


DSN 370-7514

CIV 06221-57-7514

Vandalism Military PoliceDSN 114 CIV 06221-57-114

Vehicle Inoperable AAFES Garage and StoreTel: 06221-24900

Vehicle LicensesRegistration/Inspections

Bldg. 3987 on DPWCompound (near PX) M-W:0800-1500, Thur: 1100-1900Fri: 0800-1400 Closed on USHolidays and last work dayof the month for inventory

DSN 370-9484/9482

CIV 06221-57-9484/9482

Heidelberg POV Inspection:Bldg. 3981 on DPW compound(near PX) M-W: 0740-1545(Fri; 1415) Thur: 1040-1900

DSN 370-8845

CIV 06221-57-8845

Well Baby Care Central Appointments

DSN 371-2622/2623/2624

CIV 06221 57-2622/2623

--

Wills Staff Judge Advocate

DSN 373-5058

CIV 06221-17-5058

--



88

Glossary of Acronyms and Abbreviations

AAFES (say: Ā-FEES)Army and Air ForceExchange Service

ACAP (say: Ā-CAP)

Army Career and AlumniProgram

ACESArmy ContinuingEducation System

ACSArmy Community Service

AD

Active Duty

ADJAdjutant

AER

Army Emergency Relief

AFAP (say: Ā-FAP)Army Family Action Plan

AFTBArmy Family TeamBuilding

AGAdjutant General

AMC (Army)Army Materiel Command

AMC (Air Force)

Air Mobility Command

APFAppropriated FundsAPFTArmy Physical FitnessTest

APOArmy Post Office

ASAP (say: Ā-SAP)As Soon As Possible

ASVAB (say: AS-VAB)Armed Services

Vocational AptitudeBattery

AUSAAssociation of the UnitedStates Army

BAHBasic Allowance for Housing

BASBasic Allowance for Subsistence

BIBackground Investigation

BNBattalion

CAC

Computerized Access Card

CAFAP (say: KAY-FAP)Consumer Affairs andFinancial AssistanceProgram

CDCChild Development Center

CDR

Commander CDSChild DevelopmentServices

CGCommanding General

CID

Criminal InvestigationDivision

COLA (say: COLA)Cost of Living Allowance

COMBAT PAYAdditional pay for duty ina combat zone

CONUS (say: K Ō-NUS)Continental United States

CPOCivilian Personnel Office

DADepartment of the Army

DCADirector of CommunityAffairs

DeCA (say: DECK-A)Defense CommissaryAgency

DEERS (say: DEERS)Defense EnrollmentEligibility ReportingSystem

DEHDirector of Engineeringand Housing

DENTAC (say: DEN-

TAC)United States Army DentalActivity

DEROS (say: DĒ-R ŌS)Date of Estimated Returnfrom Overseas

DFAS (say: DĒ-FAS)



89

Defense Finance andAccounting Systems

DODuty Officer

DODDepartment of Defense

DOIM (say: DOO-ŪM)Dept. of InformationManagement

DOR Date of Rank

DPCADirector of Personnel andCommunity Activities

DPPDeferred Payment Plan

DPWDirector of Public Works

DSNDefense Switching Network

EEEmergency Essential

EER/OER Enlisted/Officer Evaluation Report

EFMPExceptional FamilyMember ProgramETSEstimated Time of Separation

FAC (say: FACK)Family Assistance Center

FAPFamily Action PlanFCP

Family Care Plan

FM

Family Member/FieldManual

FMEAP (say: FAH-MEEP)

Family Member Employment AssistanceProgram

FOUO (say: FOO-YOU)For Official Use Only

FPCFamily ProgramCoordinator

FRGFamily Readiness Group

FRLFamily Readiness Liaison

FRUIT SALADRibbons and medals wornon uniform

FSA

Family SeparationAllowance

GSGeneral Schedule

HHCHeadquarters andHeadquarters CompanyHOR

Home of Record

HQHeadquarters

HQDAHeadquarters, Department

of the Army

HRO

Human Resource Office(Guard)

IRR Individual Ready Reserve(Reservist not assigned toa reserve unit)

JAG (say: JAG)Judge Advocate General

JUMPSJoint Uniform Military PaySystem

KLICK Slang for kilometer

LEAVE

Approved time away fromduty

LESLeave and EarningsStatement

LNLocal National

LOD

Line of Duty

MEDDAC (say: MED-ACK)Medical DepartmentActivity

MEDEVAC (say: MED-AH-VACK)Medical evacuation

MFOMultinational Forces andObserver

MIMilitary Intelligence

MIAMissing In Action



90

MILPO (say: MIL-POE)Military Personnel

MOSMilitary OccupationalSpecialty

MP

Military Police

MREMeals Ready to Eat

MWR Morale, Welfare, andRecreation

NAF (say: NĂF) Non appropriated funds

(generated locally)

NATO (say: NĀ-TOE) North Atlantic TreatyOrganization

NCO Noncommissioned Officer

NCOA Noncommissioned

Officers Association

NCOER Noncommissioned Officer Evaluation Report

NCOIC Noncommissioned Officer In Charge

NCOWC NoncommissionedOfficers' Wives Club

FRL Noncombatant EvacuationOperation

NG-AUG

National GuardAssociation of the UnitedStates

NLT No Later ThanOCONUS (say: Ō-CONE-US)

Outside ContinentalUnited States

OCSOfficer Candidate Schools

ODOfficer of the Day

OICOfficer-in-Charge

OJTOn the Job Training

OREOperational ReadinessExercise

OWCOfficers' Wives Club

PAC (say: PACK)Personnel AdministrationCenter

PAM (say: PAM)Pamphlet

PAOPublic Affairs Officer

PERSCOM (say: PURSE-COM)Total Army PersonnelCommand

PMProvost Marshal (police

chief)

PMOS

Primary MilitaryOccupational Specialty

POAPower of Attorney

POC (say: P.O.C or POCK)

Point of Contact

POEPoint of Embarkation

POIProgram of Instruction

POTOPlans and Operations andTraining Office

POVPrivately Owned Vehicle

POAPOWER OF ATTORNEY

PTPhysical Training

PX

Post ExchangePZPrimary Zone

QMQuartermaster

QTRSQuarters (living area)

R&R Rest andRecreation/Relaxation

RARegular Army

RDRear Detachment



91

RDCRear DetachmentCommander

RDFRapid Deployment Force

REG

Regulation

REGTRegiment

RFORequest for Orders

RIF (say: RIFF)Reduction in Force

ROTCReserve Officer TrainingCorps

RRCRegional ReadinessCommand

RRMRecruiting and Retention

Manager

SBPSurvivor Benefit Plan

SDStaff Duty

SDNCOStaff Duty Noncommissioned Officer

SDOStaff Duty Officer

SESSenior Executive Service

(senior civilian employeegrades)

SGLIServicemen's Group Life

Insurance

SJAStaff Judge Advocate

SMISupplemental MedicalInsurance

SOCOMSpecial OperationsCommand

SOPStandard OperatingProcedure

SPACE ASpace Available (whenreferring to travel)

STARC (say: STARK)State Area Command

TAG (say: TAG)The Adjutant GeneralTASC

Training and SupportCenter

TCSTemporary Change of StationTDYTemporary Duty

TIGTime in Grade

TLATemporary LivingAllowance

TMP

Transportation Motor Pool

TOPHighest-ranking NCO in acompany; First Sergeant

TPUTroop Program Unit

TRADOC (say: TRAY-

DOCK)Training and DoctrineCommand

TTADTemporary Tour ActiveDuty

UCMJUniform Code of MilitaryJustice

USAR United States ArmyReserve

USOUnited ServicesOrganization

UTAUnit Training Assembly

VADepartment of VeteransAffairs (formerly VeteransAdministration)

VHAVariable HousingAllowance

WGWage Grade

WOWarrant Officer

XO

Executive Office



92

Heidelberg Hospital Map

Freiburger Strasse

Directions to HIEDELBERG HOSPITALMain Entrance on Freiburger Strasse

FROM PHVTake 535 towards LeimenTake the Heidelberg Exit hwy 3Go left at the first light onto Freiburger StrasseTurn into the right turn lane. Turn right toward the ID check point.

FROM 656As you enter Heidelberg 656 becomes Bergheimerstrasse.Turn right onto Czernyring. (You will see signs for the hospital)After crossing over the RR tracks, (Czerny Brucke) turn left at the light.Stay on Czerny ring. (You’ll pass the PX complex on the right.)

Pass straight through the Speyerstrasse light. (In the direction of “ Richtung” Rohrbach)This road ends at a T intersection. Turn left onto Hebelstrasse.At the next light turn right onto Romerstrasse.

Stay on Romerstrasse until you see the Hospital Casern on the right.At the next light take a right onto Freiburger Strasse.Turn into the right turn lane. Turn right toward the ID check point.

3603

3608B

3612

3628

3610

3625

3623

3624

3622 3614

3615 3616

3618

A

3619Wilsontheater

36293607

3609Closed

Back

Gate

Front Gate

(closed)

PARKING

T oH ei d el b er g

R om er s t r a s s e

T oL ei m en

3613Emerg

encyroom

PATIENT

PARKING

3617 FamilyPractice & Pediatrics

F a b r i c S t r a s s e

B e c om e s R o em er s t r a s s e

Rose

Garden

DENTAC

LegendHMEDDAC ERMC/30th Med Bde

D

EN

T

A

C

3640

DENTAC

New Gate

3611

HHC

Parking



93

Directions to Heidelberg University Klinik

From PHV Speyer Strasse or MTV Romerstrasse, head towards Heidelberg. Follow signs to “Bahnhof”. Pass the BahnhCross over the river. Stay in the left lane. You’ll see signs for the University Klinik.



94

Directions to American Facilities

Heidelberg

Campbell Barracks: From PHV take the Burger King exit. Go straight through the light onto535. Continue until you see Leimen signs. Pass the Leimen exits. Take the exit to Heidelberg(B3). At the 8

thlight you’ll see an entrance to Campbell. This gate is restricted to certain

personnel during the day. So, continue to the next light and turn left onto Rheinstrasse.Continue to the gate and turn left. You’ll see the Guards. The Rheinstrasse gate is closed after 1800 and on weekends. You will then use the gate on Romerstrasse.

Patton Barracks: From PHV take the Burger King exit and turn left. You’ll pass the lightwhere the Esso Station is. At the next light turn right and then take an immediate right. You’llsee the guards.

From MTV take Romerstrasse in the direction of Heidelberg. Pass Fuerbachstrasse (the streetused to enter the High School (HS). At the next light turn left onto Hebelstrasse. Continuethrough 2 lights and take the next right. (If you pass Media Mart you’ve gone too far.) This road

takes you to Speyerstrasse. Turn left. Go under a small bridge. The next light turn left andyou’ll see the guards on the right.

Heidelberg PX: From PHV take a left out the Burger King exit. Pass the Esso station. After thePatton barracks intersection you’ll go under a small bridge. Continue to the 2

ndlight and turn

left. Take the next left and the immediate right. You’ll see the guards.

From MTV turn onto Romerstrasse in the direction of Heidelberg. Pass Fuerbachstrasse (thestreet used to enter the HS grounds.) At the next light turn left onto Hebelstrasse. Take the nextright. Continue under the over pass. Merge into the far left lane to take a left at the light. Takethe first right and you’ll see the guards.

ESSO Station: From PHV turn left out the Burger King gate. Go a few lights and you’ll see a“Holiday Inn” on the right. The Esso station is behind the Inn. You’ll also see signs for ADAC(which is the German equivalent to AAA.) Turn right.



95

Schwetzingen

Tomkins Barracks/Kilbourne Casern:

From PHV

Take a right from the commissary gate in the direction of Schwetzingen. Stay on this road(Speyerstrasse becomes Bruchhäuser Strasse). At one point the road dead ends at a stop light.(Nedlerstrasse) (Get in the right lane to turn left.) Take a left over the RR tracks and take animmediate right when you cross over onto Mühlandstrasse. Continue on the priority road. Youwill pass a gas station that states it is the last one before the autobahn. Using the gas station lightas 1 you will pass through 2 lights. Take a right at the next exit after the 2nd light. (direction toMA-Friedricksfeld – MA-Seckenheim, Schwetzingen-Hirschacker)

Continue on this road to the first light. Tomkins is the gate on the right and Kilbourne is farther down on the left.

From MTVPass the PX complex and turn right onto Czerny BruckeAt the 2

ndlight turn left in the direction of the Autobahn.

This is 656.Take 656 towards Mannheim.You will see signs for “QM Storage”. Take this exit. Go toward Seckenheim. Continue on thisroad until you see Kilbourne Barracks on the right and a little farther down Tomkins Barracks onthe left.



96

Mannheim

From Patrick Henry Village (PHV) commissary gate: Take a left. Then follow the Autobahn signs.Take Autobahn 5 (A5) towards Frankfurt. Take the exit for A656 towards Mannheim. At the Mannheim,Viernheim Kreuz you’ll exit onto A 659/B38. Take the exit but take the second off ramp. (The first onewill take you to Viernheim and the Rhein Neckar Zentrum) (Again you should see signs.) You’ll seesigns for Benjamin Franklin Village (BFV) it will be the first Exit to the right after you go under theoverpass, turn right and then turn left at the dead end onto Birkenauer. This will take you to a traffic

circle. See ***below.

From PX Shopping Complex: Take a u turn when you exit the shopping center. Turn right onto CzernyBrucke. (Czerny bridge is the overpass over the railways). Take a left at the second light. (The Essostation will be on the right.) Go onto Autobahn 656 towards Mannheim. Exit onto Autobahn 6 towardsFrankfurt/Saarbrucken. (You should see arrows with the American flag saying “U.S. Facilities.”) At theMannheim, Viernheim Kreuz you’ll exit onto A 659/B38. Take the exit but take the second off ramp.(The first one will take you to Viernheim and the Rhein Neckar Zentrum) (Again you should see signs.)You’ll see signs for Benjamin Franklin Village (BFV) it will be the first Exit to the right after you gounder the overpass, turn right and then turn left at the dead end onto Birkenauer. This will take you to atraffic circle. See ***below.

***The traffic circle is called “Platz der Freundschaft”. The street “Lincoln Ave” will take you to Burger King, the USO, the bank etc. The street “Birkenauer” will take you to the Funari Barracks main gate.The street “Further Strasse” will take you to the PX.

To get to Spinelli Barracks and the toy/furniture store: Follow the directions to Mannheim but do notexit towards BFV. Continue on A659 until there are traffic signals. (Watch your speed here.) You willsee signs for Kaefertal. Take a left at this light. The road dead ends and you’ll make a left. Follow thisand you’ll see the gate entrance to the left. Spinelli Barracks is guarded by the German Military and isvery strict about ID cards. If you have a guest, they may not let you in. My daughter forgot her ID cardone day and they wouldn’t let her in. (She’s 14.)

To return to Heidelberg take the A 6 exit toward Basil. It won’t be long until you see 656 signs.

Take the Heidelberg exit. (second off ramp) To get to the PHV exit you must exit off A 656 onto A5

Towards Karlsruhe/Basel. You’ll see the PHV signs from there. To get to MTV continue on 656 untilyou enter the city. (WARNING – there is a speed camera when it becomes 70 kph.) Take a right ontoCzerny Brucke and the left at the light once you pass over the railway tracks. (You’ll see signs for theAmerican hospital)

Coleman Barracks (eye clinic) Pass the Mannheim Viernheimer Kreuz. Take Autobahn 6 towardsSaarbrucken. There is a US arrow announcing Coleman Barracks and the town of Sandhofen. Look for the Ikea.

Taylor Barracks: Follow the directions to Mannheim, BFV. Then follow the directions to Wal-Mart.Taylor Barracks entrance is just past the Wal-Mart parking lot.

Funari: Follow the directions to Mannheim PX. Instead of the first right after you come off 656 and out

from under the over pass, take the second right. (The sign will say Gross Gerau). Take a right at the topof the ramp. At the first light go right onto Wasserwerk Strasse. Then an immediate right ontoBensheimer Strasse. Then the priority road veers left and becomes Birkenauer Strasse. You’ll see theFunari Barracks main entrance on the left. If you continue straight on this road you will come to the“Platz der Freundschaft” traffic circle.

To BFV Chapel: (Food Bank) Enter the Funari Barracks main gate. Turn right at the first opportunity.The Chapel is bldg. 698 on the left.

Darmstadt



97

From A5 Mannheim or HeidelbergTake Autobahn 5 to Frankfurt Darmstadt. Take the Pfungstadt/Darmstadt-Eberstadt exit. At thesignal light (“T” intersection) turn left onto Eberstadt/Karlsruher (B3). Go through one light andcontinue on this street (Karlsruher B3 - two lanes in each direction) until the next signal light.

Cambrai-Fritsch Kaserne and Jefferson Village and Jefferson Village:

Make a right turn onto Ruedesheimer Strasse. Stay in the right lane. At the next signal, turn right

onto Heidelberger Landstrasse (A Staples store is on your right). Follow this street pastMcDonald’s. At the second light turn left onto Cooperstrasse. Go up the hill to Cambrai-FritschKaserne and Jefferson Village.

Lincoln Village: Make a right turn onto Ruedesheimer Strasse. Stay in the right lane. At the nextsignal, turn right onto Heidelberger Landstrasse (A Staples store is on your right). Follow thisstreet past McDonald’s and turn right onto Noackstrasse at the first light. Go to the end of thestreet and veer left to the entrance gate.

Kelley Barracks and Nathan Hale Depot: Make a left turn onto Haardtring. Follow this street past the south train station and make a left onto Eschollbruecker Strasse at the 4th light. Go past

Wal-Mart and turn right just in front of Memory Field. The entrance to Nathan Hale Depot andKelley Barracks is up the street on the right.



98

Other US Facilities

Hanau

Take Autobahn A-5 north toward Frankfurt. Stay on the A-5 through the Darmstadt Kreuz signsfor Frankfurt. As you approach Frankfurter Kreuz, drive to the right-most lane and take the exitfor the A-3 toward Wuerzburg and Frankfurt-Sud. After about 20K on the A-3 you will see anexit for Hanau Babenhausen and the B-45. On the exit ramp stay in the right lane following thesigns to Hanau. After a short distance the road will split. Stay to the right (Road Number 43A)following the Hanau / Fulda sign. Take the exit marked Hanau / Wolfgang. At the top of the exitwill be a stop sign. Turn right and take another right at the traffic light. The road will split intotwo traffic lights, stay to the right (this will force you to turn right).

There will be signs for Pioneer Kaserne which will be ahead on your right at the second light. If you get lost, call: Military Police (06181) 180-2749 or Army Community Service (06181) 88-8965. Make sure you get euro coins at the airport for this type of emergency.

Kaiserslautern/Vogelweh: (K-town) There is another large PX and toy store here. Follow A 6

in the direction of Saarbrucken. You’ll start seeing signs for Kaiserslautern Ost and West. Youwant to take the exit that says “Opel”. Take the second off ramp witch will take you over thehighway. Turn right onto the exit that says “Pulaski” Barracks. The entrance to Kaiserslauternis down the road a piece on the left. (You’ll pass the exit to the base before you get to theentrance.)

Landstuhl Medical Center: POST ACCESS There are several ways to access LandstuhlRegional Medical Center (LRMC). However, there is only ONE way to enter Landstuhl byvehicle, through gate 3. To Gate #3, from direction Mannheim via Autobahn 6 (Take Autobahn 6towards Saarbrucken): Note Landstuhl Autohof 1,000 meters as warning that exit is near. Takeexit #13 andstuhl/Ramstein/Miesenbach/Air Base. At end of exit ramp (stop light), turn right

toward Landstuhl. Go straight to the end of the road. Take a right at the light (follow signs toHauptstuhl, U.S. Hospital), pass Kaufland Store on the right and go through the traffic circle(direction Alle Richtungen). Continue straight till you see signs to U.S. Hospital/Reha Zentrum,take a left and go straight (about 3 kilometers) till you see signs to U.S. Hospital. Take a left andcontinue to go straight till you see the gate.

Wiesbaden Army Airfield

A656 to A6 (exit 3)A6 to A67 (exit 25) Viernheimer Dreieck A67 to A60 (exit 3) Ruesselsheimer Dreieck A60 to A671 (exit 26) Mainspitz Dreieck

Take the Wiesbaden-Erbenheim exit (exit 3)Follow the signs to Wiesbaden Army Airfield