ups
TRANSCRIPT
BA 331 Project
Logan Helleseth, Tyler Forrester, and Taylor Rouse
UPS Mission Statement
“Serve the ongoing project distribution needs of our customers world wide and provide other services that enhance customer relationships and compliment our position as the foremost provider of package distribution services, offering high quality and excellent value in every service.”
UPS Strategy
Our StrategyThe UPS plan of actionCreate the future through One company.One vision. One brand.
We will continue to expand our distribution and supply chain solutions to synchronize the world of commerce - the flow of goods, information, and funds.
We will expand our position as a trusted broker between buyers and sellers worldwide.
We will harness the appropriate technology to create new services and to strengthen our operations and networks.
We will attract and develop the most talented people whose initiative, good judgment, and loyalty will help realize our company's mission.
We will continually study customers' behavior, anticipate their needs, and design our products and services to exceed their expectations.
We will create a practice of innovation that leads to sustainable growth.
We maintain an environment that enables us to treat every customer as if they are our only one.
We will leverage the UPS brand to maximize brand loyalty among all constituencies.
UPS Market Strategy
Ways UPS markets itself to customers
Sponsor of a Nextel Cup team
Commercials The UPS Store
Some UPS Stats
World Headquarters- Atlanta, Georgia Deliver over 6.1 million packages every day
to more than 200 countries and every address in the U.S.
357,000 employees worldwide 2003 revenue of 33.5 billion dollars
UPS Companies and Services
UPS Air Cargo UPS Capital UPS Consulting UPS and e-commerce UPS Store UPS Sonic Air UPS Supply Chain Solutions
Retail Access: How UPS gets your package
UPS drop boxes (45,000 worldwide)
1,000 UPS customer centers
1,100 Mailboxes Etc. globally (The authorized shipping outlet of UPS)
17,000 Authorized Outlets
3,400 The UPS store
How Packages Reach Final Destination
4 international distribution centers
10 Regional Distribution centers
Air Region (helps with worldwide distribution
Package Life Cycle
UPS Returns Service
UPS ReturnsUPS Returns provides an easy way to handle return shipments in the U.S.
UPS Returns PlusUPS Returns Plus provides convenient pickup options for the prompt return of company's return shipments in the US.
UPS Returns on the WebUPS Returns on the Web is a contractual service that enables customers to print return labels directly from the Web site using UPS OnLine® Tools.
Reverse LogisticsUPS Supply Chain Solutions offers experienced, industry-specific reverse logistics expertise that can help a business optimize returns management process
Post Sales Support
Asset Recovery and Recycling Management – UPS has a full-service program that is designed to help a business meet the challenges of obsolete and excess inventory for high-tech products and components.
Field Tech Support - UPS Supply Chain Solutions manages technicians that are certified to perform on-site repairs, installations, preventive maintenance and other applications.
Parts Planning - Experienced parts planning analysts and advanced planning tools can help optimize business processes, reduce inventory levels and increase operational efficiencies.
Returns and Repair Management - Using advanced returns and repair management system, companies can place inventory back into the supply chain quickly and efficiently.
Service Parts Logistics - Global distribution and field stocking networks can streamline post-sales support for critical parts and equipment
Transportation
Air Freight- Thousands of daily flights and connections to and from all major metropolitan airports worldwide (Jet Aircraft fleet of 270 and 304 chartered aircrafts
Ocean Freight- Full container and less-than-full-container load
Transportation (Cont’d)
Rail/Intermodal Freight- UPS has many dependable, cost effective rail options to ship goods. (piggyback)
Road Freight- Time sensitive truckload and LTL services to assist people in meeting deadlines and budget requirements (88,000 package cars, vans, tractors, and motorcycles)
Ground Service Map for Knoxville, Tn 37916
Distribution Services
Inbound receiving
Storage services
Replenishment
Pick-and-pack operations
Integrated shipping system
Basic returns
Inventory management
Standardized management reports
Value added services
Logistics
Design & Planning Expert consultants determine how best to design and re-engineer supply chains and maximize competitive advantages.
DistributionWhether goods are distributed and sold regionally, nationally or globally, UPS can help streamline the supply chain.
Order to CashFor healthcare and other industries, UPS has a proven order-to-cash model that supports supply chains from the point of order entry to cash receipt.
Post-Sales SupportGlobal networks and systems can drive efficiencies and improve performance throughout post-sales supply chain.
Supplier Management Can provide companies with the critical components to proactively manage overseas suppliers and logistics
Technology
4,700 technology employees Data Centers in Mahwah, NJ and Atlanta, GA UPS.com has over 115 million hits each
business day 9.1 million tracking requests each business
day
UPS Global Telecommunications Network
2,445 network sites 400,000 packets of tracking data transmitted via
cellular 3.3 million daily packets of tracking data transmitted
via mobile radio UPS offers specialized planning tools to set
parameters for the projected life cycle of customer’s inventory
UPS believes taking a proactive approach to inventory reconciliation helps customers further manage costs
References
UPS.com Brad Dearing ( Part-Time Supervisor,
Knoxville Center) Rodney Cobble( Pre-Load, Morristown
Center)