ups why customers choose

8/11/2019 UPS Why Customers Choose

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Why Customers Choose UPS

Alan Gershenhorn

Chief Sales & Marketing Officer


2/20

2010 Global Integrator Package Share

Stronger than Ever More Customers Choose UPS than any Other Global Integrator

Source: Company Annual Reports, 2010 Transport Intelligence, 2010 Datamonitor Analyzer Portal, and UPS estimates.


3/20

Millions Across the Globe Depend on UPS


4/20


TRUSTRELIABILITY

REACHCAPABILITY


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RELIABILITYREACH

CAPABILITYTRUST

#1in CustomerSatisfaction2011 ACSI

Source: 2011 University of Michigan 's American Customer Satisfaction Index (ACSI).


6/20


UPS is the only carrier with 15% orgreater share across North America,

Europe, and Asia


7/20


CAPABILITYTRUSTRELIABILITYREACH


8/20

8

Working Together: Collaborative Relationships


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Global Market Opportunity (in billions)

2010 Combined Global Express and Air Freight

$162B

$26B$58B

$59B

$78B

U.S. LTL

Global FreightForwardingIntl Export

U.S.SmallPackage

Intl DomesticUPS

Other

$47B

$336B

$383B



10/20

Global Market Opportunity (in billions)

2010 Combined Global Express and Air Freight

$162B

$26B$58B

$59B

$78B

U.S. LTL

Global FreightForwardingIntl Export

U.S.SmallPackage

Intl Domestic 4 Global Carriers

Other

$79B

$257B

$47B

33%

$383B



11/20

Positioned for Growth

Healthcare Customers Seek Innovative Solutions

Investing in new technologies

Tapping new global markets

to expand our customer base

Increasing usage of new

distribution channels/models

Working with/increasing reliance

on a 3rd party logistics provider

Relying more on global manufacturing/suppliers

86%

81%

77%

62%

62%

QUESTION: Which of the following strategies do you plan to employ over the next three to five yearsto increase efficiencies and/or improve your competitiveness?

HealthcareLogistics

$60B


12/20

Differentiated ThroughOur Solutions Approach

Healthcare

High-tech

Automotive & Industrial

Manufacturing

Retail

Government

Professional Services

Targeted Segments


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Customers that use UPS Solutions

Grow at higher rate

Decreased churn

Deeper relationships


14/20

Technology:Value Creator, Differentiator

Across geos

Across modes

Innovative products

SHIPPING MOBILE

VISIBILITY OPERATIONAL


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Continuous Innovation

UPS Paperless Invoice

Saves preparation time

Substantially reduce customs holds

Eliminates three copies of Commercial Invoices

NOWAVAILABLE

INTERNATIONALFORWARDING


16/20

Another First

UPS My Choice

Visibility, Flexibility and control for the end customer

Leverages 4,400 UPS Stores (U.S.) for alternate delivery

Enhances B2C value proposition for shippers and receivers

SM


17/20

UPS My Choice Offers Two Levels of MembershipSM

Delivery Alerts Unlimited Unlimited

Approximate Delivery Time Unlimited Unlimited

Authorize Shipment Release Unlimited Unlimited

Hold for Pickup (UPS Ops Facility) Unlimited Unlimited

Delivery to a UPS Retail Location $5 per pkg. Unlimited

Reschedule Delivery $5 per pkg. Unlimited

Delivery to Another Address $5 per pkg. Unlimited

Delivery Planner (Inbound View) Unlimited

Leave at Instructions Unlimited

Leave with Neighbor Unlimited

Confirmed Delivery Window (2-hour) $5 per pkg.

SERVICESMEMBER

(Free Enrollment)

PREMIUM MEMBER($40 Annual Subscription)


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19/20

UPS Value

Enables customers of all sizes Transcends geography & customer segments

Improves the experience for our customers and their customers

Amazon Milky Way Jewelry*, China

* Case Study: thenewlogistics.com


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Why Customers Choose UPSReliability, Reach and Capability

ups why customers choose

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