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First Call service project workerJob profileSalary band AS1H Reference N5-FCpwl

Area / Department LincolnshireIn epen ent livin! Territory / Division Northern "#5

Work location $rantha% Reports to Service co-or inator

Role duration &er%anent Last updated 'ctober "(1)

Scale and scope of role

Direct reports Appro*i%atel+ ,(vol nteers Indirect reports nil

Budgetaryresponsibility /accountability

nil Accountability forot er resources nil

Reac and impact

.he post hol er will n ertake a ran!e of ties across the $rantha%an Sleafor area/ which will involve assistin! in ivi als accessin! the0e Cross an its services#

.his will be one b+ workin! with e*istin! an new vol nteers/ potential

service sers an other a!encies in the eliver+ of this service#

!onte"t.he ritish 0e Cross helps %illions of people in the 23 an aro n the worl to prepare for/respon to an recover fro% e%er!encies/ isasters an conflicts#

' r vol nteers an staff help people in crisis to live in epen entl+ b+ provi in! s pport at ho%e/%obilit+ ai s an transport# 4e also teach first ai skills# 4e are part of the !lobal 0e Crossan 0e Crescent h %anitarian network#

.he first call service offers short-ter% practical an e%otional s pport at ho%e for p to 1"weeks to help people re!ain their in epen ence#

.he service helps b+ provi in! co%panionship an social visits b+ staff an vol nteers/s pport with practical tasks incl in! shoppin! an si!npostin! to other or!anisations fora itional s pport#

After the 1" weeks/ if +o the+ re ire an+ f rther s pport/ the service tea% will help the%access this workin! with other or!anisations#

First call service project worker 1


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#verall purpose of t e role.o s pport the 0e Cross first call service 6people in nee of s pport in the co%% nit+7#

.o assist with the effective provision of s pport services tailore to in ivi al nee # .oparticipate in joint assess%ent of service ser8s nee s# .o ens re that the service is

provi e to all sections of the co%% nit+ within the criteria of the sche%e#

$ain responsibilities and duties

$eneric to job t+pe9%& .o %aintain recor s/ statistics an %onitorin! of the sche%e

'& .o help pro%ote the sche%e in the local area

(& .o atten workshops an conferences in line with polic+ an ! i elines

)& S pportin! the e%er!enc+ callo t proce re in line with ritish 0e Crosse%er!enc+ response

*& :ns re an+ concerns/ iss es/ co%plaints are reporte as soon as possible to theline %ana!er ; n erstan correct reportin! proce re

+& .o s pport vol nteers to ens re that the work is within the relevant polic+ anproce res in place an a here to the%

,& .o n ertake trainin! relevant to post/ a!ree with line %ana!er/ both e*ternal aninternal

-& 2n ertake risk assess%ents on beneficiar+/ environ%ent an vol nteer

.& 2phol in! the F n a%ental &rinciples of the 0e Cross an 0e Crescent%ove%ent an to work within the or!anisation8s e al opport nities polic+

% & 2n ertake an+ other relevant ties that %a+ be re ire fro% ti%e to ti%e

Specific to job specialis%/ f nction or epart%ent9

%& .o accept referrals fro% hospital/ stat tor+ services an %e ical staff/ an fro%in ivi als in line with a!ree proce res

'& .o assess the aftercare nee s of in ivi al beneficiar+/ si!npostin! to otherservices

(& .o assist with the plannin!/ in conj nction with/ where necessar+/ other a!encies/a packa!e of care for the beneficiar+ within their acco%%o ation

)& .o assist beneficiaries on an in ivi al basis where necessar+

*& .o work alon!si e vol nteers/ beneficiaries8 fa%il+/ frien s/ nei!hbo rs/ health an

social services an other vol ntar+ a!encies+& .o co%pile reports fro% vol nteers an alert the co-or inator of an+ chan!e in a

beneficiaries8 con itionFirst call project worker

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&erson Specification

Re0uirements

1ducationand training $eneric to job t+pe 2 : cate to $CS: level or e ivalent b+e*perience

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