UPK : How We Made It WorkFrith Morrow

Warrnambool Cheese & Butter FactoryMonday 16th August 2010

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Agenda

• Introduction to myself & Warrnambool Cheese & Butter (WCBF)

• The UPK Implementation Process• What Worked Well• What Didn’t Work So Well• What’s happened since Go Live• Some Change Management learnings• UPK Knowledge Sharing

Introduction

• ICT Training, Documentation & User Support Coordinator @ Warrnambool Cheese & Butter Factory Company (WCBF) for 2 years

• Supply Chain background, including 2 years @ EYC & 8 years at Mars Petcare specialising in Logistics

• Upgrade from JDE World to JDE EnterpriseOne 8.12 including Sales & Distribution, Production, Finance & Purchasing – we went live March 2009.

1888 - Company established by local merchants & residents1892 - Commenced cheese manufacturing1913 - Fire destroys first factory1929 - Fire destroys second factory1935 - Affiliation with Kraft commenced1993 - Commissioned new cheese and WPC plant1998 - Built new milk powder plant2002 - Opened office in Tokyo, Japan2003 - Built new fresh milk processing plant2004 - Listed on ASX2005 - Commissioned and completed a Cheese and WPC upgrade2006 - Acquired Prime Nutrition & Cheese Master Speciality Cheese2009 – Great Ocean Ingredients GOS Plant Commenced Production

6 Suppliers

600 Suppliers

WCBF History

And Now

Warrnambool

• WCB Milk Supply regions shaded green

• Mostly in the coastal strip from near Geelong to the ‘bottom corner’ of SA

• Generally high rainfall regions

• Suppliers range in size

Suppliers (Farmers)

• Milk is collected & processed 24/7

• Most of the plant shuts down for approximately 2 months in April/May each year

Operations

Product Sales & Market

The UPK Implementation Process

• Identified a need• Talked to organisations who used the tool• Attended demonstrations – prebuilt & from scratch• Sourced assistance with topic development• Identified SME’s within the business• Topic development & GO LIVE

What Worked Well?

• Identifying at the early stages of the JDE upgrade project that we needed this tool

• Being able to draw from other business’ experience• Good SME’s and trainers• Tracking topic development progress, including

prioritising group of topics

What Didn’t Work So Well

• Being unable to turn usage tracking on at the time of ‘GO LIVE’

• Wasn’t clear enough about the ‘topic language’ with the developers

• On going resourcing support• Ensuring the tool was well utilised for new starters and

internal role changes

What has happened since GO LIVE?

• UPK Effectiveness Review• Resourcing re-assessment• Upgrade to version 3.6.1.• Using WCBF UPK topics at a third party supplierSTILL TO DO• Context sensitive HELP linked to UPK• Development of UPK topics outside of E1

Some Change Management Learnings

• Assess or not to assess……• Understanding learning styles to best utilise the tool• Getting the resourcing right

UPK Knowledge Sharing

• Quest ANZ UPK Special Interest Group (SIG) meeting monthly

• Quest Australia & New Zealand User Productivity Kit SIG Meeting InSync10 Day 2 - Tuesday 17th August 8am Room 107

• upk-tutor-updates_ww@oracle.com• Oracle Linked In Community Group (US Based)

QUESTIONS?

Tell us what you think…

• http://feedback.insync10.com.au