upgrades and admin at scale: how to become a jira admin champion
TRANSCRIPT
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Upgrades and Admin at ScaleHow to Become a Jira Admin Champion
RACHEL WRIGHT | AUTHOR | JIRA STRATEGY ADMIN WORKBOOK | @RLW_WWW
JOSEPHINE LEE | PRODUCT MANAGER | ATLASSIAN | [email protected]
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Company 1: In a beautiful Jira garden
INTRODUCTION
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Company 1: In a beautiful Jira garden Company 2: In the Jira swamp
INTRODUCTION
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Company 1: In a beautiful Jira garden Company 2: In the Jira swamp Company 3: Stuck in the mud
INTRODUCTION
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AgendaTop Jira Admin Mistakes
Jira Upgrade Tips
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Workflow Assumptions
Workflow Diagram Editor
Default Post Function
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Workflow Diagram Editor
Default Post Function
Workflow Assumptions
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RESOLVED ≠ CLOSED
Default Workflow
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Resolutions
Closed without
a Resolution
Temporary Post Function
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Resolutions
Closed without
a Resolution
Temporary Post Function
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ISSUE TYPES
100’s of Choices!
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BULK CHANGES
Link Types
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Clean-Up Checklist
Manually Verify
Run Integrity Checker
Run Support & Health Tools
Review Logs
Check API Apps
Be Ready to Respond
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OWNERSHIP
Too Many Administrators
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Ownership Checklist
Set Initial Configuration
Maintain the Application
Perform Upgrades
Ensure Stability
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STANDARDS
Create Screen Help Link
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TEST ENVIRONMENT
Announcement Banner
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AgendaTop Jira Admin Mistakes
Jira Upgrade Tips
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AgendaTop Jira Admin Mistakes
Jira Upgrade Tips
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UPGRADE STAGES
Research
Stage 1
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UPGRADE STAGES
ResearchReady your
instance
Stage 1 Stage 2
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UPGRADE STAGES
ResearchReady your
instanceDo a test upgrade
Stage 1 Stage 2 Stage 3
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UPGRADE STAGES
ResearchReady your
instanceExecution
Do a test upgrade
Stage 1 Stage 2 Stage 3 Stage 4
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UPGRADE STAGES
Research Ready your instance
ExecutionDo a test upgrade
Stage 1 Stage 2 Stage 3 Stage 4
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Research
Active License
Versions & Paths
Documentation
Methods
Tip #1 Make sure that you have an active license
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Change to video
Active License
Versions & Paths
Documentation
Methods
Research Tip #1 Make sure that you have an active license
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Change to video
Active License
Versions & Paths
Documentation
Methods
Research Tip #1 Make sure that you have an active license
my.atlassian.com
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Active License
Versions & Paths
Documentation
Methods
Tip #2 Know which version to upgrade to
Research
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Choosing a version
Top Features
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Critical Bug Fixes Top Features
Choosing a version
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Critical Bug Fixes Supported Platforms Top Features
Choosing a version
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Critical Bug Fixes Supported Platforms Operating systems,
databases, Java platforms, LDAP engines, etc.
Top Features
Choosing a version
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Active License
Documentation
Methods
Tip #2 Know which upgrade path to take
Versions & Paths
Research
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Active License
Documentation
Methods
Tip #2 Know which upgrade path to take
Versions & Paths
Research
Jira 6.2 Jira 7.4
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Active License
Documentation
Methods
Tip #2 Know which upgrade path to take
Versions & Paths
Research
Jira 6.2 Jira 7.4Jira 7.0
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Active License
Documentation
Methods
Tip #2 Know which version and upgrade path to take
Versions & Paths
Research
bit.ly/upgradematrix
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Active License
Documentation
Methods
Tip #2 Know which version and upgrade path to take
Versions & Paths
Research
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Active License
Documentation
Methods
Tip #3 Read the upgrade notes and release notes
Versions & Paths
Research
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Active License
Documentation
Methods
Tip #3 Read the upgrade notes and release notes
Versions & Paths
Research
Jira Software 7.2 Jira Software 7.4
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Active License
Documentation
Methods
Tip #3 Read the upgrade notes and release notes
Versions & Paths
Research
Jira Software 7.2 Jira Software 7.4
Jira Software 7.2
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Active License
Documentation
Methods
Tip #3 Read the upgrade notes and release notes
Versions & Paths
Research
Jira Software 7.2 Jira Software 7.4
Jira Software 7.2 Jira Software 7.3
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Active License
Documentation
Methods
Tip #3 Read the upgrade notes and release notes
Versions & Paths
Research
Jira Software 7.2 Jira Software 7.4
Jira Software 7.2 Jira Software 7.3
UPGRADE NOTES
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Active License
Documentation
Methods
Tip #3 Read the upgrade notes and release notes
Versions & Paths
Research
Jira Software 7.2 Jira Software 7.4
Jira Software 7.2 Jira Software 7.3
UPGRADE NOTES
RELEASE NOTES
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Active License
Documentation
Methods
Tip #3 Read the upgrade notes and release notes
Versions & Paths
Research
Jira Software 7.2 Jira Software 7.4
Jira Software 7.2 Jira Software 7.4Jira Software 7.3
UPGRADE NOTES
RELEASE NOTES
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Active License
Documentation
Methods
Tip #3 Read the upgrade notes and release notes
Versions & Paths
Research
Jira Software 7.2 Jira Software 7.4
Jira Software 7.2 Jira Software 7.4Jira Software 7.3
UPGRADE NOTES
RELEASE NOTES
UPGRADE NOTES
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Active License
Documentation
Methods
Tip #3 Read the upgrade notes and release notes
Versions & Paths
Research
Jira Software 7.2 Jira Software 7.4
Jira Software 7.2 Jira Software 7.4Jira Software 7.3
UPGRADE NOTES
RELEASE NOTES
UPGRADE NOTES
RELEASE NOTES
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Active License
Documentation
Methods
Tip #4 Know which upgrade method to take
Versions & Paths
Research
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Active License
Documentation
Methods
Tip #4 Know which upgrade method to take
Versions & Paths
Rapid Upgrade
Same OS and DB
Research
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Active License
Documentation
Methods
Tip #4 Know which upgrade method to take
Versions & Paths
Rapid Upgrade Manual Upgrade
Changing OS or DB
Research
Same OS and DB
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Active License
Documentation
Methods
Tip #4 Know which upgrade method to take
Versions & Paths
Rapid Upgrade Upgrading with a FallbackManual Upgrade
Changing OS or DB
Mission-critical Jira, mitigate
downtime
Research
Same OS and DB
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Active License
Documentation
Methods
Tip #4 Know which upgrade method to take
Versions & Paths
Research
Data Center
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Active License
Documentation
Methods
Tip #4 Know which upgrade method to take
Versions & Paths
bit.ly/upgrademethod
Research
Rapid Upgrade Upgrading with a FallbackManual Upgrade
Changing OS or DB
Mission-critical Jira, mitigate
downtime
Same OS and DB
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UPGRADE STAGES
Research Ready your instance
ExecutionDo a test upgrade
Stage 1 Stage 2 Stage 3 Stage 4
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UPGRADE STAGES
ResearchReady your
instance ExecutionDo a test upgrade
Stage 1 Stage 2 Stage 3 Stage 4
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Ready Instance
Environment Changes
Instance Health
Check Add-ons
Tip #5 Check if there are any environment changes needed
Changes could include Providing more memory, adjusting reverse proxy settings, etc.
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Environment Changes
Instance Health
Check Add-ons
Ready Instance
Check these in the Upgrade Notes
Tip #5 Check if there are any environment changes needed
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Environment Changes
Instance Health
Check Add-ons
Tip #6 Run an Instance Health Check
Ready Instance
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Environment Changes
Instance Health
Check Add-ons
Tip #7 Check your add-on compatibility
Ready Instance
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Environment Changes
Instance Health
Check Add-ons
Tip #7 Check your add-on compatibility
Ready Instance
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Follow API Changes developer.atlassian.com
Early Access Program bit.ly/jiraearlyaccess
Turn Custom Add-ons Off Turn them on one by one
Bonus Tip: Custom Add-ons
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Follow API Changes developer.atlassian.com
Early Access Program bit.ly/jiraearlyaccess
Turn Custom Add-ons Off Turn them on one by one
Bonus Tip: Custom Add-ons
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Follow API Changes developer.atlassian.com
Early Access Program bit.ly/jiraearlyaccess
Turn Custom Add-ons Off Turn them on one by one
Bonus Tip: Custom Add-ons
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Environment Changes
Instance Health
Check Add-ons
Tip #7 Check your add-on compatibility
bit.ly/checkaddons
Ready Instance
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UPGRADE STAGES
ResearchReady your
instance ExecutionDo a test upgrade
Stage 1 Stage 2 Stage 3 Stage 4
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UPGRADE STAGES
ResearchReady your
instanceDo a test upgrade Execution
Stage 1 Stage 2 Stage 3 Stage 4
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Test Upgrade
Staging Environment
Upgrade Write-Up
User Testing
Communications
Tip #8 Set up your staging environment
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Environment Reverse proxies, SSL
configuration, or load balancer
Staging Environment
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Environment Reverse proxies, SSL
configuration, or load balancer
Database Backup, install,
restore
Staging Environment
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Environment Reverse proxies, SSL
configuration, or load balancer
Database Backup, install,
restore
Jira Copy Jira and point to staging, disable email notifications
Staging Environment
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Environment Reverse proxies, SSL
configuration, or load balancer
Database Backup, install,
restore
Jira Copy Jira and point to staging, disable email notifications
Extras User Management,
Applinks
Staging Environment
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Staging Environment
Upgrade Write-Up
User Testing
Communications
Tip #8 Set up your staging environment
bit.ly/stagingenvironment
Test Upgrade
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Staging Environment
Upgrade Write-Up
User Testing
Communications
Tip #9 Write up notes as you do a test upgrade
Test Upgrade
Any notes, questions, comments from your test upgrade
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Staging Environment
Upgrade Write-Up
User Testing
Communications
Test Upgrade Tip #9
Write up notes as you do a test upgrade
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Staging Environment
Upgrade Write-Up
User Testing
Communications
bit.ly/upgradechecklist
Test Upgrade Tip #9
Write up notes as you do a test upgrade
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Staging Environment
Upgrade Write-Up
User Testing
Communications
Tip #10 Have end users do User Acceptance Testing
Test Upgrade
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Staging Environment
Upgrade Write-Up
User Testing
Communications
Test Usual workflows, different teams, varying Jira functionality
Test Upgrade Tip #10
Have end users do User Acceptance Testing
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Staging Environment
Upgrade Write-Up
User Testing
Communications
Tip #11 Have a communication plan ready
Test Upgrade
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Staging Environment
Upgrade Write-Up
User Testing
Communications
Jira Software Upgrade Planned for 03/03/2017 at 22:00:00 UTC
We expect Jira to be down for 4 hours
Contact Nick Jones at [email protected] with any questions
Test Upgrade Tip #11
Have a communication plan ready
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Staging Environment
Upgrade Write-Up
User Testing
Communications
Channels Jira Announcement Banner, email, internal chat, physical communications, etc.
Test Upgrade Tip #11
Have a communication plan ready
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UPGRADE STAGES
ResearchReady your
instanceDo a test upgrade Execution
Stage 1 Stage 2 Stage 3 Stage 4
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UPGRADE STAGES
ResearchReady your
instanceDo a test upgrade Execution
Stage 1 Stage 2 Stage 3 Stage 4
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Tip #12 Back up your instance data
Execution
Make sure you’ve backed up the latest changes!
Backup Data
Testing &Communications
Upgrade
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Jira’s XML Backup Utility
Execution
Native DB Backup Tools
Tip #12 Back up your instance data
Backup Data
Testing &Communications
Upgrade
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Jira’s XML Backup Utility
Execution
Moving and migrating small instances
Native DB Backup Tools
Tip #12 Back up your instance data
Backup Data
Testing &Communications
Upgrade
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Jira’s XML Backup Utility
Native DB Backup Tools
Moving and migrating small instances
Stability at scale
Execution Tip #12 Back up your instance data
Backup Data
Testing &Communications
Upgrade
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Tip #13 Use your test upgrade notes
Execution
Backup Data
Testing &Communications
Upgrade
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Tip #14 Run user acceptance testing and rollout communications
Execution
Backup Data
Testing &Communications
Upgrade
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Tip #14 Run user acceptance testing and rollout communications
Jira Software was Upgraded!
To check out the new features, click here
Contact Nick Jones at [email protected] with any questions
Execution
Backup Data
Testing &Communications
Upgrade
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UPGRADE STAGES
ResearchReady your
instanceDo a test upgrade Execution
Stage 1 Stage 2 Stage 3 Stage 4
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REFERENCES
my.atlassian.com bit.ly/upgradematrix
bit.ly/upgrademethod developer.atlassian.com bit.ly/jiraearlyaccess bit.ly/checkaddons bit.ly/stagingenvironment bit.ly/upgradechecklist
Check your license status Choose Jira version, upgrade path, links to release notes Check your upgrade method Follow our API changes Jira Software Early Access Program Checking your add-on compatibility Setting up your staging environment Handy Jira upgrade checklist
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REFERENCES
bit.ly/jiraupgradetips
Best practices guide for upgrading Jira Software Server
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REFERENCES
www.jirastrategy.com/champion
Top Jira Mistakes
Presentation notes and 12 additional mistakes to avoid
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REFERENCES
Book Q&A
Community Lounge
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Jira Admin Champion
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Jira Admin Champion Remove Clutter
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Jira Admin Champion Remove Clutter
Avoid Over-Customization
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Jira Admin Champion Remove Clutter
Avoid Over-Customization
Upgrade Often
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Thank you!
RACHEL WRIGHT | AUTHOR | JIRA STRATEGY ADMIN WORKBOOK | @RLW_WWW
JOSEPHINE LEE | PRODUCT MANAGER | ATLASSIAN | [email protected]
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