1Hitachi Solutions | hitachi-solutions.co.uk

Regular, new releases for Microsoft Dynamics 365 provide unparalleled opportunities for business. Let Hitachi Solutions help you unlock those benefits to your business advantage.

Update & Advisory ServiceInformation and insight for your business

Brochure

Are you worried about how Microsoft Dynamics 365 updates will impact on your business?

What would it feel like to have full support with all your software updates? To work with a partner who understands your sector? What would it be like to be totally confident that your business is always using exactly the right tools for the job?

Working with Hitachi Solutions Update & Advisory Service provides your business with total support, expert industry knowledge and complete confidence in your solutions.

What is different?

Microsoft Dynamics 365 users are about to see a rapid change. Businesses no longer have full discretionary control over when they update their systems, as frequent releases to Microsoft Dynamics 365 and new application lifecycle rules means regular updates are an integral part of the product.

In the past, application upgrades (now called major updates), have been a rare event at your discretion. Now, powerful cloud-based software brings with it continuous improvements in system security, application functionality and business processes.

Hitachi Solutions has responded to this change with the new Update & Advisory Service to attain the perfect balance between compliance and value creation.

How does this affect me?

The challenge facing all Microsoft Dynamics 365 cloud customers is the disruption the perpetual updates may cause and managing the risk whilst maximising the business benefits.

At the time of writing, there is one major application release for Microsoft Dynamics 365 for Finance and Operations and two for the Microsoft Dynamics 365 for Customer Engagement per year. These updates bring increased opportunity for business as new, enhanced features become available, but without prudent management, some of these updates could adversely affect existing users’ systems.

2Hitachi Solutions | hitachi-solutions.co.uk

Dynamics 365

Azure

Capabilities

Differentiation

Client Success

Analytics

Lifetime Services

Transformation & Adoption

Services Industry

Propositions

Deep Industry Expertise

Quality Assurance

Client Care

Methodology

Hitachi Solutions

Hitachi Solutions’ Value Proposition

The partner of choice for Microsoft and Microsoft Dynamics 365 consultants

We are the only partner with a sole focus on Microsoft Dynamics 365 which has complementary services found only in Tier-1 consultancies

Capabilities & People

We have the deepest Microsoft Dynamics 365 expertise of any systems integrator globally with more successful implementations than any other partner. We have developed an extensive suite of lifetime services to ensure successful outcomes during and post implementation. We have the most experienced and technically gifted consultancy team in the UK with an employee retention rate second to none.

Differentiation

We lead the market and focus on aligning our solutions to strategic industry sectors using experts from both industry and organisational change management to ensure success in adopting and transforming with our solutions.

Client Success

The rigour we apply through good governance and our methodology de-risks programme delivery. Independent quality assurance provides a focus on your success. Hitachi Solutions’ team is dedicated to client care through executive engagement, solution review, regular meetings, events and regular client communication.

Microsoft

3Hitachi Solutions | hitachi-solutions.co.uk

Awareness 1 to 1 Client Review

Client Webinars and

Forums

How can the Hitachi Solutions Update & Advisory Service help?Smart businesses will be looking to maximise the opportunities these new releases will bring. As they are part of the package you are already paying for, we offer the chance to exploit these changes and leverage the new functionality to your business advantage.

There are three keys ways in which the Hitachi Solutions Update & Advisory Service can support you in this objective.

These are:

Awareness

These meetings give us the opportunity to really drill down into your business needs and challenges and help you realise the full potential of future updates, whilst simultaneously alerting you to any potential costly interruption in advance.

Client webinars and forums

Industry Forums and Webinars give your business the opportunity to review how new functionalities may impact on your sector. You have the chance to explore new features with our industry and technical experts, as well as thought leaders, and get even more detail on how these changes can be used to your benefit.

These forums and webinars give your business insight into the potential competitive advantage gains and the prospect to explore industry wide modifications and transformations. They include previews of the new features for Microsoft Dynamics 365, so you can see exactly how these changes will operate, giving you time to plan, prepare and develop your strategy accordingly.

1 to 1 client review

Our annual review and Update Round Table is a one to one, full solution application review. This session gives your business a complete overview of the risk/benefit analysis to updates, ensuring continuous improvements are fully considered to maximise your return on investment.

Wherever possible, the team who originally designed and implemented your solution will participate in these sessions, alongside our experts on the Microsoft Dynamics 365 roadmap, which provides you with unique time to value opportunities and unrivalled insights into your business and solution.

This annual review gets everyone who matters around the table, bringing together all the relevant information and analysis of the previous twelve months and creating an achievable plan for the year ahead.

Quarterly Awareness Sessions make sure your business is fully informed on all upcoming updates on the Microsoft Dynamics 365 Roadmap and exactly how they might affect your business. Advanced notification of general availability of new releases ensures you are always ahead of the game.

We partner with you in exploring the impact and implications of the new updates and can highlight any changes that could be used to your business advantage. We can also alert you to new features still in development, so you are always aware of any forthcoming changes and how they might be implemented. Additionally, if features are to be depreciated in a way that impacts your business, we ensure you have the most notice possible to plan for this.

4Hitachi Solutions | hitachi-solutions.co.uk

Want to find out more?The Hitachi Solutions Update & Advisory Service team is ready now to talk to you about exactly how we can help your business. Contact us for an informal chat in the first instance and find out more about our service and what the future holds for Microsoft Dynamics 365 clients.

Please contact us to find out more: www.hitachi-solutions.co.uk/contact-us

Why choose Hitachi Solutions?Hitachi Solutions Update & Advisory Service addresses the criticality of Microsoft Dynamics 365 major updates by providing expertise, guidance and governance to upgrade your solution successfully.

The Hitachi Solutions Update & Advisory Service team brings a wealth of professionalism and expertise to your business. We implement and build with you, sharing your challenges and helping you realise your business vision.

We help you:

• Get the very best from your software

• Improve user adoption

• Maximise ROI

• Positively engage with innovation

• Realise your business vision