The Future of Unified Communicationsin Recruitment

About ThinkingPhones

ThinkingPhones is helping enterprises evolve their communications capabilities to meet the realities of today’s increasingly global, mobile, visual, social, and distributed knowledge workforce. Our cloud communications ecosystem allows organizations with multiple locations and hundreds or even thousands of employees to collaborate better, access applications securely from anywhere, and significantly improve business processes – all while reducing costs.

As a three-time Gartner, Inc. Unified Communications as a Service (UCaaS) Magic Quadrant “Leader,” our agile and scalable software platform has been recognized for its innovation, for its breadth and scope, for its cost effectiveness, and for the extensive collaborative benefits it provides to our enterprise customers.

Where would you like the cloud to take your communications today?

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“In the same way that the Internet killed poor recruiters over the last 10 years but allowed the best ones to thrive, then data will kill the poor recruiters in the next 10 years and allow the best ones to thrive.”

Giles Guest, Director of online recruitment specialists, Enhance Media

ACTIVITY TO REVENUE:

How Unified Communication as a Service (UCaaS) helps recruitment firms to increase productivity

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The recent explosion in new technology has introduced a host of new opportunities for driving business efficiency. There are new apps springing up on almost a daily basis promising to deliver unspeakable wonders to the bottom lines of companies. But with so much innovation available, how do you decide which technological triumph will be your company’s silver bullet?

Recruitment, like any other industry, is going through transformation. During the recession, many businesses were forced to take recruitment in-house to trim back on commission costs. A by-product of that process was that HR teams became more astute at using free or cost-effective technology to find suitable candidates. With the pendulum now swinging back towards out-sourcing, as recruitment markets become more buoyant, agencies are now under pressure not just from more savvy HR teams but from more savvy candidates. Information from sites like Glassdoor means that candidates don’t need to rely on the opinion of a recruiter any more but can research key knowledge for themselves.

So, as HR teams and candidates alike are expecting a raise of the bar, which technology can help recruitment firms get back on the front foot?

At ThinkingPhones, we work with a host of different recruitment agencies around the world that say communication is the most important function in their business. “Our phone system is our

lifeblood” says Brad Luton, Managing Director of CD Recruitment, “if it goes down at any point, we immediately start losing revenue.

That’s a big red flag.”

In a close second to communication, Giles Guest, Director of online recruitment specialists, Enhance Media, feels that insights from data are key. Commenting in the Recruiter, he said, “in the same way that

the Internet killed poor recruiters over the last 10 years but allowed the

best ones to thrive, then data will kill the poor recruiters in the next

10 years and allow the best ones to thrive.”

At the crossroads where communication meets data, there is Unified Communications as a Service. Cloud-based UCaaS systems allow recruitment firms to not only introduce a feature-rich communication structure to their teams but also introduces the reliabilities, efficiencies and insights for the business to drive productivity.

Benefits of UCaaS for recruitment firms

Feature-rich communication for employees:• Full unified communication capability, including:

• Voice (VoIP) • Instant Messaging (IM) • Video • Audio conferencing

• Inbound and outbound caller profiling Matching phone numbers with your CRM system to present on-screen caller information

• Mobility Access to your business communication tools from any device wherever and whenever you need them

• Integration Link your communication tools with other cloud apps like Salesforce to automate data capture and reduce client/candidate admin

Increased productivity for the business:• Significantly increase customer/client satisfaction• Shorten sales cycles by up to 63%• Manage, secure and integrate BYOD into your environment

whilst minimizing the risk of critical data leaving the business• Help you consolidate, simplify and manage communication tools

and reduce costs• Capture and analyse all communication data flowing through

the platform to drive productivity, assist with training and manage compliance

• Increase employee satisfaction and retention using company sanctioned apps/devices.

In the rest of this document, you will find an overview of the ThinkingPhones platform and why we believe that a true cloud-based UCaaS solution offers the best long-term, strategic communications infrastructure for the businesses of tomorrow.

Copyright ©2015 ThinkingPhone Networks Inc. All rights reserved.

Conferencing

Contact centre Video

Presence Analytics

Mobility

Voice

API

UNIFIED COMMUNICATIONS

The Options

PREMISE• Single layer of redundancy• Requires hardware and software maintenance• Requires onsite FTEs to maintain system• Lack of business continuity from PSTN• Investment protection - lack of feature adaptability

HOSTED• High cost to enable full redundancy• Reduced control of systems• Requires hardware and software maintenance• Lack of 24x7x365 support• Investment protection - lack of feature adaptability

CLOUD• Inherently redundant and disaster ready• Easy to scale up or down• Easy to integrate with other cloud solutions• Dedicated service delivery team• Increased security• Fits the CapEx and OpEx model• No upgrade costs

LIMITED GROWTH POTENTIAL & MULTIPLE POINTS OF FAILURE

FUTURE PROOF

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Fully integrated cloud communications

Separate on-premise & hosted communications

The Enterprise Cloud Communication Platform

OPEN CLOUD APIsConnect to your custom

applications & other cloud services

UNIFIED COMMUNICATIONSVoice, video, messaging, collaboration,

presence & contact centre from a single source

MOBILITYEmbed your office phone, messenger & text on your

mobile device

CONNECT GO MOBILE

UNDERSTAND EXTEND

BUSINESS ANALYTICSWorkforce productivity,

call tracking, compliance, corporate visibility

Copyright ©2015 ThinkingPhone Networks Inc. All rights reserved.

THINKINGPHONES BUSINESS VALUE

SaaS-based Unified Communications from the Cloud

PRODUCTIVITYInsights to improve staff performance

Get a better understanding of your workforce via our analytics tool. Use the insights to help with

training and review best-in-class behaviours.

RISKAvailability & compliance delivered from the Cloud

Be confident that the lights will always stay on. Our platform has a 99.99999% availability rate

and immediate disaster recovery across our global data network.

AGILITY50-200% faster time to delivery

Be ready to react to business demands. Whether you’re moving, expanding or acquiring, our multi-tenant cloud

platform provides to flexibility to scale quickly.

COSTS30-85% reductions in CapEx & OpEx

Our carrier network and cloud-infrastructure allow us to create compelling price plans for our customers,

giving substantial reductions in traditional telecommunication costs.

* Findings are provided as an estimated expectation of value, referenced from ThinkingPhones customers, industry and analyst data.

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The Gartner Magic Quadrant Leader 2012, 2013 and 2014 in UCaaS. Gartner has positioned ThinkingPhones in the “Leaders” quadrant, which it describes as vendors who “have been delivering complete UCaaS solutions

for multiple years, have clients with more than 1,000 employees supported

and have more than 200,000 total employees supported. These vendors have

their accounts implementing a comprehensive and integrated UCaaS solution

set that addresses the full range of market needs, along with the proven ability

to service large accounts.”

ThinkingPhones UKThinkingPhones 19 Eastbourne Terrace London W2 6LG Phone: +44 (0) 203 695 7700

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