unlocking industry value with an intelligent enterprise...
TRANSCRIPT
Dušan Radoševic, SAP
26 Septembar 2019
Unlocking Industry Value with an Intelligent Enterprise Strategy
Across every industry everything is changing faster than ever …
The way products and services are selected is changing
Customers are more engaged
with brands
A diverse workforce is demanding more
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Desired outcomes: common across industries
Engage the
Changing
Workforce
Provide Digital
Smart Products Realize a Digital
Supply Chain
Enable
New Business
Models Compete as an
Ecosystem Improve Customer
Experience
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Delight Customers
Optimize the Brand
Experience
Engage and Enable the Total
Workforce
Innovate with Products &
Services
Operational
data (O) Experiential
data (X)
But often core outcomes are hard to achieve
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Best-run businesses are intelligent enterprises that
deliver optimal experiences for any industry
Insight
Process
Automation
Data
Innovation
Intelligent enterprises deliver engaging, trusted, and connected customer experiences
Engage and enable the total workforce
Design, manufacture, and deliver to customer demand
Apply human intellect and creativity: innovation, relationships, and strategic planning
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Analytics drives
more informed
decision making
30%
Increase in
revenue
Machine learning
brings efficiency to
finance organizations
94%
Payments auto-
matched to invoices
AI lowers
maintenance costs
increasing productivity
60%
Maintenance
costs down
IoT drives lower
claims payout
10%
Better worker
safety
Deliver game-changing business outcomes
SAP Business Value Benchmarks based on SAP Customer Success
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Intelligent Enterprises power the experience economy
Intelligent technologies sense, predict, automate, and secure
Sensing
Predicting
Automating
Securing
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60% Of human
tasks will be
automated by
2025
99% Accuracy in voice
& video
recognition by
2020
97% Image
recognition
accuracy
today
$3.5 trillion
Annual value
created in the
enterprise
Intelligent Technologies:
Impact the Next-Gen Value Economy
SAP Strategy Paper - Delivering the Intelligent Enterprise, April 2018
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Deliver business outcomes and iterative value
Delight
Customers
Optimize
the Brand
Experience
Engage and
Enable the Total
Workforce
Innovate with
Products &
Services
Operational &
Experience Data (XO)
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Embedded
Intelligence
SAP Guided
Outcomes
Introducing… Intelligent Enterprise solutions
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Embedded Intelligence
Unlock new value
SAP Intelligent
Enterprise
Framework
SAP Analytics Cloud
Understand and predict
SAP Conversational AI
Interact
SAP Intelligent RPA
Perform tasks
SAP Machine Learning
Learn
Embedded
Intelligence
SAP Guided
Outcomes
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NEW! Intelligent Technologies packages
Available now for SAP S/4HANA, SAP C/4HANA
and SAP SuccessFactors
Embedded
Intelligence
SAP Guided
Outcomes
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Deliver high value business outcomes
SAP Guided Outcomes is a solution
with a defined business outcome
that:
• Draws on solution capabilities and products from multiple
SAP lines of business
• Addresses an end-to-end process, leverages
intelligent technologies, or both to help a customer along
their journey to become a more Intelligent Enterprise
SAP Guided Outcomes for
Cost Optimization
SAP Guided Outcomes for
Revenue Growth
SAP Guided Outcomes for
Total Workforce Management
SAP Guided Outcomes for
Customer Experience
SAP Guided Outcomes for
Product and Service Excellence
Embedded
Intelligence SAP Guided
Outcomes
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Start your journey with SAP Guided Outcomes
SAP Guided Outcomes for
Cost Optimization
• Contingent Workforce Analytics
• Empowering Customer Service with
Intelligent Technology
• Environmental Track and Trace
• Intelligent Asset Management
• Intelligent Buildings
• Intelligent Field Inventory Management
by TCS
• Intelligent Spend Management
• Lights Out Finance by Deloitte
• Responsive Supply Chain
• Talent Lifecycle Management
• Zero Waste for Perishable Products
SAP Guided Outcomes for
Revenue Growth
• Construction in a Box by LTI
• Improving quote efficiency for complex products
• Increased Profitability with Omnichannel
Planning
• Intelligent Field Inventory Management by TCS
• Intelligent Insurance in a Box by MSG
SAP Guided Outcomes for
Customer Experience
• Empowering Customer Service with Intelligent
Technology
• Increased Profitability with Omnichannel
Planning
• Intelligent Asset Management
• Intelligent Field Inventory Management by TCS
SAP Guided Outcomes for
Total Workforce
Management
• Contingent Workforce Analytics
• Talent Lifecycle Management
SAP Guided Outcomes for
Product & Service
Excellence
• Construction in a Box by LTI
• Empowering Customer Service with
Intelligent Technology
• Environmental Track and Trace
• Improving quote efficiency for complex products
• Intelligent Asset Management
• Intelligent Insurance in a Box by MSG
• Zero Waste for Perishable Products
Embedded
Intelligence SAP Guided
Outcomes
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Industry-driven guided outcomes
Cross Industry Empowering Customer Service with Intelligent Technology
Contingent Workforce Analytics
Intelligent Spend Management
Intelligent Field Inventory Management by Tata Consultancy Services
Lights Out Finance by Deloitte
Talent Lifecycle Management
Discrete Improving Quote Efficiency for Complex Products
Intelligent Asset Management
Financial Services Intelligent Insurance in a Box by MSG
Services Construction in a Box by LTI
Intelligent Buildings
Consumer Environmental Track & Trace
Increased Profitability with Omnichannel Planning
Responsive Supply Chain
Zero Waste for Perishable Products
Embedded
Intelligence SAP Guided
Outcomes
Close the experience gap
Set the pace in your industry
Unlock new sources of growth
Close the experience gap by connecting X+O data
Unlock new sources of growth
by embedding intelligence across your processes
Set the pace and stay ahead by applying insights to respond to the unique needs of your industry
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Intelligent Enterprise Key Differentiators
End to End Scope Responsive and optimized connection of
demand to supply, enabling personalized
customer experiences;
Beyond a best of breed focus
Built in Intelligence Standard capabilities directly embedded into
core solutions, so you don’t need to create a
separate data lake; Add more capabilities as
needed, driven from the latest innovative
technologies packages.
Modular Consumption You can choose where to start integrating (what you own, SAP, non-SAP, …)
Holistic End-to-
End Business
Processes
Broad Industry
Coverage
Openness and
Modularity
Pre-built
Integration
Harmonized UI
and Optimized
Customer
Experience
Embedded
Intelligence
Common Data
Foundation
Reusable
Business
Services
Common real-time
Digital Core and
Semantic Layer
77% of transaction
revenue
80% SMEs
€3.6B+ R&D Spend
92% Global 2000
19,200+ Partners
82% of the world’s
medical devices
25 Industries
78% of the
world’s food
437,000+ Customers
Get Started
Schedule a follow-up meeting with us today
Close the gap
Be a Best Run Business
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Appendix: IE by Industry
The Intelligent Enterprise is coming to life in Consumer Products
New Business Models – Direct2Consumer
Personalized Outcomes and Experiences
Compete as Ecosystem with a Digital Platform
The Intelligent Enterprise is coming to life in Public Sector
Citizen at the Center with Blockchain and ML
X+O Data as an Asset
New Business Models through Automation
Student Outreach with Advanced Analytics
The Intelligent Enterprise is coming to life in Manufacturing
Customer Centricity across the Value Chain
“Segment of One” Experiences
Digital Products with IoT and ML
Modular Smart Factories
Digital Twin Innovation
The Intelligent Enterprise is coming to life in Energy
Distributed Energy Resource Operation
Smart Distribution with Intelligent Assets
Supply Balancing with ML
Omnichannel Retail for the Digital Prosumer
The Intelligent Enterprise is coming to life in Financial Services
Improve Customer Experience
Predict Customer Needs
Digital Engagement
Meet Regulatory and Compliance Standards
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The Intelligent Enterprise is coming to life in Professional Services
Outcome-based Engagements
Talent Networks
Knowledge-as-a-service