Unleashing IT

ILTA Conference

Nashville

August 20th 2014

Rohit Talwar

CEO

Fast Future Research

rohit@fastfuture.com

www.fastfuture.com

What we do Foresight Research

Helping you explore and understand the roadmap of economic,

business, scientific, technological, social, political and environmental

trends, forces, developments and ideas shaping the future of the sector

Consulting

Helping you create future strategies, business models and innovations

to help respond to and create disruptive change

Speaking and Moderating

Delivering keynote speeches offering inspiring insights into a changing

world and how others are responding to the future

Future Leadership Programs and Events

Designing high impact leadership development programs, workshops

and events that encourage new thinking, bring the future to life and

enable you to develop an action agenda

Business Design and Innovation

Facilitating development of innovative, future proofed designs for

products, services, processes and customer experiences

Contents

• Presentation p. 4

• About Fast Future p. 47

• Image Sources p. 62

ILTA Legal Technology

Future Horizons Project• Key business, legal and IT trends and developments

• Timeline of emerging technologies and IT developments

with high potential legal impact

• Explored IT’s transformative role in future legal business

models and service differentiation

• Strategic imperatives for effective legal IT

• Conducted 01/13- 03/14 Launch – 05/14

• 6 Sponsors

• Desk research; interviews with managing partners, CIO’s,

vendors, futurists and technologists; global surveys on

business applications of IT (499 responses) and emerging

technologies (223 responses)

‘Future Proofed’ Organisations

Work on 3 Horizons in Parallel

1-12 Months

Operational

Excellence

1-3 Years

Drive for

Innovation

Efficiency, Growth

4-10+ Years

Creating the

Future

When Worlds Collide

Can we Change our DNA?

Play by the

Rules of the

Game

Create a

New Game

Factors Redefining the Sector

Intense Competition

Strategy, Talent, Lawyer Ratings, ICT, Insight, Ideas, Responsiveness,

Innovation, Financing, Structure, Business Models and New Ventures

Environmental Turbulence

Accelerating Pace of

Technology Diffusion

and Disruption

...with Associated IT Management Challenges

Client Needs: Global, Transparency, Speed,

Quality, Insight, Value and Innovation

Complex Risks

67%Security Concerns

57%Shorter / Faster Business Cycles

Differentiation, Automation, Consumerization,

Commoditization, and the Battle for Premium

New Ideas Reshaping Industries

Barbarians at the Gate

58%New Entrants = Biggest Disruptors

77%IT Firms Offering Direct Delivery

Aliens

in our

Midst

‘Magic’ and Science are Blurring

Mapping and

Uploading the

Human Brain

Cognitive,

Genetic, Physical

and Electronic

Enhancement of

the Human Body

The biological era is emerging

Embracing the Transformative Role of IT

Customer

Centric

‘Hive Mind’

Talent:

Develop and

Leverage

Staff

Innovate to

Differentiate

Re-engineer

Processes

Technology Timeline

Our Technologies are Evolving From

the Desktop...

...to Portable and Mobile ...

...to Wearable...

...to Embedded...

... And Connected to an Immersive Multi-

Sensory / Multi-Sensor ‘Internet of Everything’

Artificial Intelligence is Going

Mainstream

88%AI advisers /

helper apps will

structure legal

documents and

check content

generated by

lawyers

Blockchain Technology

The Quest for

Response Speed,

Flexibility and ROI

Unleashing and Embedding Technology

73%Capacity for Rapid IT-

Enabled Innovation:

Critical Differentiator

88%Emerging Technology

Integral to Courts

Strategic Applications for IT

Value chain enabler

Value creator

Collaboration enhancer

Service reinvention

Force multiplier

Data driven insight

End to end visibility

Online delivery

Cost and efficiency

Just in Time Training

Pre-emptive Security Reporting

Multi-Level Collaboration

(Weightmans LLP)

Creating Magic – Developing ‘Wow

Factors’ for Different Customer Types

Unleashing Big Data

(Eversheds Big View)

Enable New Structures /

Business Models (Keystone)

Identify and Track Emerging Sectors

Firm Leadership Challenges

Global Mindset, Differentiated

and Magnetic

Acknowledge Chaos and Disruptors,

Rethink Talent and Redefine Risk

Embrace the Opportunity and Pursue

Process and Technology Excellence

IT Management Imperatives

• Strategic

• Value Adding

• Operational

Strategic - Think Like a Consultancy

(Taylor Wessing)

Close business alignment, strategic approach to management of IT and

building a radar / sense making

Value Adding

Enabling innovation, value creation, communication, collaboration and greater

employee mobility

Operational - Process and Project Management

(Seyfarth Shaw)

Evolving an strategic IT staff profile; delivering cost and efficiency gains;

mastering data and knowledge; management of external partners; flexible

technology infrastructure

Conclusions

• Worlds are Colliding

• Constantly Changing Reality

• Massive Opportunity

• No Business Without IT?

• Risk Rich Environment

• Hope is not a Strategy

About Fast Future

• 50 key trends

• 100 emerging trends

• 10 major patterns of change

• Key challenges and choices for

leaders

• Strategic decision making framework

• Future Scenarios

• Key futures tools and techniques

Designing Your Future -

Key Trends, Challenges and Choices

Reinventing the Airport Ecosystem

• Drivers of change

• Science and technology advances

• Customer expectations

• Innovation priorities

• Strategies and business models

• Surveys to test ideas and scenarios on a

global audience

• Models for managing tomorrows airport

ecosystem

• http://www.amadeus.com/airlineit/resour

ces/reinventing_the_airport_ecosystem/i

ndex.html?OADS=78

ILTA Legal Technology

Future Horizons Project

• Key business and legal trends and forces

• Timeline of emerging technologies and IT developments

with high potential legal impact

• Explores IT’s transformative role in future legal business

models and service differentiation

• Defines strategic business and IT imperatives

• 6 sponsors - combined desk research, interviews with

managing partners, CIO’s, vendors, futurists and

technologists, global surveys on the business applications

of IT and emerging technologies

• http://www.iltanet.org/Downloads/LTFH-Report.pdf

• 200 emerging technology developments

http://www.iltanet.org/Downloads/TechTimelineAppendixLTFH.pdf

Futurium - Science and Technology

Transformations Shaping the World of 2050

• European Commission project

• Examined 87 potential

developments and trends

• Clustered into 11 overarching future

societal themes

• Content identified through a

combination of crowdsourcing via

the Futurium web platform,

suggestions from the EC, and ideas

proposed by our team

• http://ec.europa.eu/digital-

agenda/futurium/

Futurium

ACCA / IMA – 100 Drivers of Change

• Identifies 100 drivers of change

impacting business and the

accounting profession

• Outlines future scenarios for the

accounting function

• Highlights strategic imperatives for

business and the accounting function

• ‘5 minutes on’ executive summary

• Report:

www.accaglobal.co.uk/en/research-

insights/accountancy-futures/drivers-

change.html

Hotels 2020• Identifying key drivers of change for the

globally branded hotel sector over the

next decade

• Examining the implications for:

Hotel strategy

Brand portfolio

Business models

Customer targeting

Innovation

http://www.amadeus.com/hotelit/

beyond-segmentation.html

• Global strategic foresight study to help the meetings industry prepare for

the decade ahead - Industry-wide sponsors

• Future strategies for venues, destinations and agencies

Convention 2020

Clients - Professional Services

Fast Future Clients

Technology, Media and

Telecoms

3M

BT

Cable & Wireless

Chloride

CIO Connect

Etisalat

Gartner

GE

Hibu / Yell / Yellow Pages

Hyland Software

IBM

Intel

Microsoft

Nokia

O2

Orange (EE)

Panasonic

RIM (Blackberry)

Samsung

SAP

Siemens

The BBC

T-Mobile

twofour54

Vodafone

Banking and Financial Services

ABN AMRO

Actis

Alliance & Leicester

American Express

AXA

Chartis

Citibank

DeutscheBank

HSBC

ING Group

Invesco

Investcorp

Morgan Stanley

Nomura

Royal Bank of Scotland

Santander

Standard Life

Professional Services

ACCA (Association of Chartered Certified

Accountants)

Berwin Leighton Paisner

Crowe Horwath

Deloitte

Ernst & Young

ILTA (International Legal Technology

Association)

JLT Group

Kennedys

KPMG

Linklaters

Moore Stephens

Mott MacDonald

Norton Rose Fulbright

PwC

RSM Tenon

Simmons and Simmons

Wragge Lawrence Graham & Co

Food, Pharmaceuticals and

Healthcare

Associated British Foods

Astra Zeneca

Bayer

Boehringer Ingelheim

Cargill

Food Service Network Europe

GlaxoSmithKline

NHS London

NHS West Midlands

Novartis

Pepsi

Pfizer

Sara Lee

United Biscuits

Government and Intergovernmental

Defra – Department for Environmental, Food

and Rural Affairs

DG Connect, European Commission

DTCM - Dubai Department of Tourism and

Commerce Marketing

Dubai Chamber of Commerce

Government of Finland

Government of Singapore

Ministry of Defence (UK)

OECD (Organisation for Economic Co-

operation and Development)

Office of Science and Technology (UK)

Saudi Government

Singapore National Horizon Scanning Centre

UK BIS – Department for Business, Innovation

and Skills

UK Foreign and Commonwealth Office

UK Health Modernisation Agency

UK Home Office

US Department of Defense

Fast Future Clients

Commercial and Industrial ACE (Association for Consultancy

and Engineering)

Ball Corp.

BAT

California Workforce Association

Danaher Corporation

DHL

Diamond Trading Corporation (De

Beers)

EdF

Electrolux

Fitflop

Hoover

Hyundai

IBTTA (International Bridge

Tunnel and Turnpike Association)

Jardines

Laing O’Rourke

MAP (Management Association of

Pakistan)

Marks and Spencer

Nakheel

Philip Morris

Playtex

Shell

Tata

Thames Water

Whirlpool

Aviation, Travel, Tourism,

Hotels, Events IndustryAccor

ACI (Airport Council International)

Aerovista

Air Plus

Airport Revenue News

AMAC

Amadeus

American Express Business Travel

ASAE (Center for Association Leadership)

ATAG (Air Transport Action Group)

BAE Systems

Boeing

CANSO (Civil Air Navigation Services

Organisation)

Center Parcs

CTW (Corporate Travel World)

EADS / Airbus

Emirates

FCm Travel

Future Travel Experience Europe / Asia /

Global

Global Airport Development

Hurel Hispano

ICCA (International Congress and

Convention Association)

IMEX

Intercontinental Hotels

IT&CMA (Incentive Travel & Conventions,

Meetings)

ITB (International Tourism Bourse)

MPI (Meeting Professionals International)

PATA (Pacific Asia Travel Association)

Preferred Hotels

Qatar Airways

Qatar Airways

Sabre

TFWA (Tax Free World Association)

Travelex

Travelodge

Travelport

TTRA (Travel and Tourism Research

Association)

World Travel Forum

Christchurch Airport

Edmonton Airport

Mumbai Airport

Aeroports de Paris

Schiphol Airport,

Vancouver Airport

Wellington Airport

Denver Airport

Dubai Airport

Adelaide Convention Centre

Melbourne Convention Centre

QEII Convention Centre

Qatar Convention Centre

Vancouver Convention Centre

Abu Dhabi Convention Bureau

Athens Convention Bureau

Durban Convention Bureau

London Convention Bureau

San Francisco Convention Bureau

Seoul Convention Bureau

Sydney Convention Bureau

Toronto Convention Bureau

Norway Convention Bureau

Rohit Talwar• Global futurist and founder of Fast Future Research.

• Award winning speaker on future insights and strategic innovation –

addressing leadership audiences in 40 countries on 5 continents

• Author of Designing Your Future

• Profiled by UK’s Independent Newspaper as one of the Top 10 Global

Future Thinkers

• Led futures research, scenario planning and strategic consultancy projects

for clients in telecommunications, technology, pharmaceuticals, banking,

travel and tourism, environment, food and government sectors

• Clients include 3M, BBC, BT, BAe, Bayer, Chloride, DTC De Beers, DHL,

EADS, Electrolux, E&Y, GE, Hoover, Hyundai, IBM, ING, Intel, KPMG,

M&S, Nakheel, Nokia, Nomura, Novartis, OECD, Orange, Panasonic,

Pfizer, PwC, Samsung, Shell, Siemens, Symbian, Yell , numerous

international associations and governments agencies in the US, UK,

Finland, Dubai, Nigeria, Saudi Arabia and Singapore.

• To receive Fast Future’s newsletters please email rohit@fastfuture.com

Videos of Rohit Exploring the Future

The World in 2025 - Driving Forces, Global Challenges and Potential

Disruptions (35 mins) http://vimeo.com/93302584

Anticipating 2025 - Driving forces, global challenges and potential

disruptions (30 mins): https://www.youtube.com/watch?v=kwcLQCIfxpY

A World in Transition (60 mins):

http://www.colliers.com/en-gb/uk/insights/multimedia

Future of Travel (22 mins)

http://www.travelmole.tv/watch_vdo.php?id=14300

Parallel Revolutions Impacting Global Labor: Bloomberg TV Interview (4

mins): http://www.bloomberg.com/video/parallel-revolutions-impacting-

global-labor-talway-T0tJZRX6TpGIxjKShTzv~w.html

Useful Sources• Genetic profiling - https://www.23andme.com/

• X Prize - Breakthrough innovation projects - http://www.xprize.org/

• Google brain uploading - http://digitaljournal.com/article/352787

• Brain mapping projects - http://www.technologyreview.com/news/513011/why-obamas-brain-mapping-project-matters/

• Global Future 2045 (immortality) http://2045.com/

• Human enhancement - http://en.wikipedia.org/wiki/Human_enhancement

• Wearable technology – Google Project Glass - http://www.google.com/glass/start/

• Emotiv Epoc Brain-Computer Interface - http://www.emotiv.com/

• AI Essay Grading Software - http://www.nytimes.com/2013/04/05/science/new-test-for-computers-grading-essays-at-college-

level.html?pagewanted=all&_r=0

• Digital / Crypto currencies –

– http://www.abc.net.au/technology/articles/2013/09/25/3855973.htm

– http://en.wikipedia.org/wiki/Cryptocurrency

– http://en.wikipedia.org/wiki/List_of_cryptocurrencies

• Autonomous cars -

– http://www.engineering.com/DesignerEdge/DesignerEdgeArticles/ArticleID/6357/Tesla-Working-on-Autonomous-Car.aspx

– http://www.popsci.com/cars/article/2013-09/google-self-driving-car

Contact Information

Email rohit@fastfuture.com

Phone +44 (0)7973 405145

Web http://www.fastfuture.com

Twitter http://twitter.com/fastfuture

Blog http://widerhorizons.wordpress.com

LinkedIn http://www.linkedin.com/in/talwar

Past presentations http://www.slideshare.net/fastrohit

Newsletter signup http://fastfuture.com/?page_id=13

Our current charitable campaigns:

Charlotte Talwar's fundraising project to build a new toilet block for Sunrise School Ghana

http://www.gofundme.com/7gaxho

Street Kids International - Helping Street-Active Youth In Ghana Start Businesses

https://www.globalgiving.co.uk/projects/help-street-active-youth-in-ghana-start-businesses

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