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Bath Spa University Staff Survey 2014

January 2015 Project Number: 7306

University‐Wide ReportDelivering quality survey, research and analysis solutions

[Capita Business Services Limited. Registered Office: 71 Victoria Street, London, SW1H 0XA. Company No. 2299747]

Organisational Contact Information Address: Capita Surveys and Research Spa House Hookstone Park Harrogate North Yorkshire HG2 7DB Tel: 01423 818700 Fax: 01423 818777 Web: www.capitasurveys.co.uk


University‐Wide Report

Contents Background ............................................................................................................................................. 4

Presentation of results ........................................................................................................................ 4

Reliability of results ............................................................................................................................. 5

Confidence intervals and statistical reliability .................................................................................... 5

Participation ............................................................................................................................................ 6

PART A – Employee Engagement and Organisation Climate .................................................................. 8

The employee engagement and organisation climate tables ............................................................. 8

Employee engagement and organisation climate .............................................................................. 9

Employee engagement and organisation climate ............................................................................ 10

PART B – Year‐on‐Year Comparison ...................................................................................................... 11

PART C – Areas of Strength ................................................................................................................... 12

PART D – Areas for Improvement ......................................................................................................... 15

PART E – Survey Results ........................................................................................................................ 16


[Note: the sum of the total responses throughout this report may not be exactly equal to 100% due to rounding.]


Bath Spa University

Staff Survey 2014

Background

In November 2014, Bath Spa University launched its employee survey, to provide an opportunity for employees to feedback on their experiences in working for Bath Spa University, and to highlight issues they feel should be addressed in the future. The survey was designed by Capita Surveys and Research (in conjunction with Bath Spa University) as an e‐survey, with an option to complete the survey on paper or over the telephone. The survey was distributed on 3rd November 2014 with a closure date of 5th December 2014. Capita Surveys and Research processed and validated 609 completed survey questionnaires from Bath Spa University employees; this gives a response rate of 65% based on the 932 staff invited to participate.

Presentation of results

This report presents a summary of the results for the whole organisation i.e. everyone who participated in the survey. Part A includes Key employee engagement and organisation climate indicators and comparisons with other Higher Education Institutions (HEIs). Part B includes Year‐on‐year comparisons between the 2012 and 2014 staff surveys responses. Part C includes The most positive issues rated by staff, identified as organisation strengths. Part D includes The most negative issues rated by staff and identified as areas for improvement. Part E includes A presentation of the survey results in chart format. Each section displays questions in appropriate groups in chart format with percentages. It should be noted the sum of the total responses throughout this report may not be exactly equal to 100% due to rounding.




Reliability of results

The accuracy of survey results is related to the size of the responding sample, not the whole organisation from which it is drawn. Very low response rates run the risk of non‐response bias, e.g. if only 30% of an organisation participate can you be sure that the views of the 30% who responded are the same as the 70% who didn’t respond? As a rule of thumb a sample size of 200 responses or a 50% response rate is considered the minimum for opinion research whatever the organisation size, and will overcome any non‐response bias. When considering a sub‐group of a total survey population 50 responses or a 50% response rate is considered the minimum for results to be reliable.

Confidence intervals and statistical reliability

The respondents to the questionnaire are only a sample of the total Bath Spa University population, so we cannot be 100% certain that the figures obtained are exactly those we would have if everybody had returned their questionnaires, i.e. the ‘true values’. We can, however, predict the variation between the sample results and the ‘true’ values from the knowledge of the size of the samples on which the results are based, the ‘confidence level’. In social research, the most common measure of confidence for this prediction is the 95% confidence interval – where the chances are 95 out of 100 that the true value would be within a specified range – i.e. if everyone had responded. As a general guide it is calculated that the results for Bath Spa University are within +/‐ 1% (the confidence interval), for each question. The confidence interval guide for 2012 was +/‐ 2%. This means when considering improvements and deteriorations between the years there would need to be a change of at least 3 percentage points in response.




Participation

The following charts show the response rate for all staff who responded to Bath Spa University’s staff survey. A total of 609 survey questionnaires were completed and returned by the 932 members of staff invited to participate in the survey: this means that the overall response rate for Bath Spa University is 65%.

932

609

Number distributed

Number completed

Response Rate = 65%

Response rates for individual departments ranged from 42% to 100%.

80%

87%

68%

42%

64%

78%

91%

71%

74%

100%*

71%

75%

Catering

Chancelry/PAs/Strategy/ Development and Campaigns/International Relations

Computing Services

Domestic Services

Estates

Finance

HR, H&S & Nursery

Learning and Teaching Quality/Academic Services/Research and Enterprise

Library

Marketing & Communications

Planning Support

Student Services

Response Rates by Department

*The number of responses in this area exceeds the numbers given in the workforce breakdown.




Response rates for individual schools ranged from 45% to 62%.

45%

50%

62%

46%

60%

Bath School of Art and Design

Humanities and Cultural Industries

Education

Music and Performing Arts

Society, Enterprise and Environment

Response Rates by School




PART A – Employee Engagement and Organisation Climate

The following tables compare some of the key results from the survey for Bath Spa University in relation to the other Higher Education Institutions (HEIs) that CAPITA supported to undertake a staff survey in 2013‐2014. The tables on the following pages show the key questions included in the survey which measure employee engagement, i.e. ‘motivated and involved employees, who are supporters of the University’ and organisation climate i.e. ‘ how things are in the work environment’. Positive responses to these questions demonstrate high levels of employee job satisfaction which leads to the University providing a good quality service to students and other service users. Making comparisons with other HEIs helps put the employee engagement results into context and highlight Bath Spa University’s strengths and areas for improvement. However, the comparisons are not used on their own to decide the issues for improvement within the University. The negative perceptions from staff responding to the survey may not be the same as those identified by the HEI comparisons, but should also be considered as areas for improvement.

The employee engagement and organisation climate tables

The yellow tables on the following pages show the ‘agree’ percentages for Bath Spa University compared to the median score of other HEIs. The information in the final column of the tables indicates whether the University score is statistically significantly different when compared to other HEIs. Statistical significance does not necessarily mean it is an important difference. What it does indicate is where a real difference exists between the University score and the median HEI score, and the difference is not just by chance related to some other factor such as the response rate, or the size of the organisation etc. For ease of reference the statistically significant differences are shown in green where the difference is a better score than the median for the benchmark group, and in red where the difference is worse than the median.




Employee engagement and organisation climate

Table 1: (Questions where a high score is a good result)

Question

Bath Spa University

2014Agree %

HEI Benchmark

Agree %

StatisticallySignificantDifference

Q1.2 My immediate line manager helps me find a good work‐life balance

76% 72% Yes

Q2.1 The University is a good place to work 89% 88% No

Q2.7 I feel part of the University 66% 73% Yes

Q2.11 I feel valued by students and/or internal/external customers*

88% 85% Yes

Q3.1 I feel the University delivers good quality service to students and/or internal/external customers**

87% 86% No

Q3.4 I feel proud to work for the University 85% 85% No

Q3.5 Would you recommend the University to a friend as a place to work? (excludes ‘don’t know’)

85% 84% No

Q4.1 The University’s Policy Advisory Group manage and lead the University well (excludes ‘don’t know’)

75% 71% Yes

Q5.9 My line manager keeps me informed about things I should know about

77% 77% No

Q6.2 I am satisfied with my current role and level of responsibility

75% 73% Yes

Q7.2 Have you had an individual SDR (appraisal) in the last 12 months?

84% 85% No

Q8.3 I am satisfied with my current level of learning and development

76% 72% Yes

Q9.2 I feel fairly paid for the work I do 66% 65% No

Q10.5 I feel safe and secure in my working environment 89% 92% Yes

Q11.1 Do you know how to report accidents and incidents? 68% 71% Yes

Q12.2 I am satisfied with the support I get from my immediate line manager

82% 81% No

Q15.5 On the whole, communication in the University is effective

60% 59% No

*Compared with the benchmark question ‘I feel valued by service users’. **Compared with the benchmark question ‘I feel the University delivers good quality service to service users’.




Employee engagement and organisation climate

Table 2: (Questions where a low score is a good result)

Question

Bath Spa University

2014Agree %

HEI Benchmark

Agree %

StatisticallySignificantDifference

Q12.10 Overall I feel unduly stressed at work 26% 28% No

Q13.1 Are you currently being harassed or bullied at work? 3% 5% Yes

Q14.6 Have you felt discriminated against at work in the last 12 months?

7% 10% Yes

Q17.1 I often think about leaving the University 34% 35% No

Q18.8 Generally more could be done to help staff prepare for and cope with change

66% 75% Yes




PART B – Year‐on‐Year Comparison

A year‐on‐year comparison of the questions which can be measured has revealed that 14 issues were identified as being statistically significant differences; 11 have deteriorated and three have improved. The table below shows a ‘year‐on‐year’ comparison for questions in the survey where the change is considered to be a statistically significant difference. It does not necessarily mean it is an important difference. What it does indicate is where a real difference exists between Bath Spa University’s 2014 results and the 2012 results and the difference isn’t just by chance related to some other factor such as the response rate. Statistically significant differences highlighted in red show a deteriorating score on 2012, whereas a difference highlighted in green shows an improved score in 2014. Table 3: Statistically significant deteriorations

Question 2014 Agree

%

2012 Agree

%

Difference(percentage

points)

Q18‐2 In my opinion recent changes have been well planned 44% 56% ‐12%

Q18‐5 Generally, change within the University is managed well 50% 61% ‐11%

Q15.5 On the whole, communication in the University is effective 60% 68% ‐8%

Q2.7 I feel part of the University 66% 73% ‐7%

Q10.1 I have a comfortable work space (including temperature, lighting etc)

71% 78% ‐7%

Q18.3 In my opinion recent changes have been well explained 50% 57% 7%

Q8.4 I have received sufficient training/development to enable me to do my job well

77% 83% ‐6%

Q15.1 I receive information in a timely way 68% 74% ‐6%

Q2.6 I feel part of my School/Department 79% 84% ‐5%

Q10.3 I have the right equipment/facilities to do my job 80% 85% ‐5%

Q10.5 I feel safe and secure in my working environment 89% 93% ‐4%

Table 4: Statistically significant improvements

Question 2014 Agree

%

2012 Agree

%

Difference(percentage

points)

Q7‐2 Have you had an individual SDR (appraisal) in the last 12 months?

84% 70% +14%

Q10‐6 Food and catering facilities for staff are good 70% 57% +13%

Q2‐12 I feel my job security at the University is good 76% 68% +8%




PART C – Areas of Strength

To identify the areas of strength in Bath Spa University, all the agree/disagree questions are ranked according to the values assigned to each question. Values are assigned to each response i.e. Agree = 4; Tend to Agree = 3; Tend to Disagree = 2; Disagree = 1 (scores are reversed for negatively phrased questions). Values for each participant’s response are added together to generate an overall question score. It is possible that two questions with the same aggregate percentage may have different question scores, so one may appear as an area of strength or improvement while the other does not. Those questions generating the most positive values i.e. with a score above 3.00 are listed below. Role and responsibilities Q6‐1d I have a clear understanding about expected standards of behaviour 3.69Q6‐1c I have a clear understanding about expected standards of performance 3.60Q6‐3 I am trusted to do my job 3.56Q12‐1 I can decide on my own how to go about doing my work 3.49Q6‐1b I have a clear understanding about what I am expected to achieve in my job 3.49Q6‐1a I have a clear understanding about my role within the University 3.47Q2‐3 My work is varied and interesting to me 3.42Q6‐2 I am satisfied with my current role and level of responsibility 3.08 Respect, equality and diversity Q14‐5i The University respects people equally regardless of their sexual orientation 3.65Q14‐5f The University respects people equally regardless of their marital/civil partnership

status 3.65

Q14‐5h The University respects people equally regardless of their religion or beliefs 3.61Q14‐5g The University respects people equally regardless of their pregnancy or maternity 3.61Q14‐5c The University respects people equally regardless of their ethnicity 3.61Q14‐5d The University respects people equally regardless of their gender identity

(transgender) 3.60

Q14‐5b The University respects people equally regardless of their disability 3.56Q14‐3 I am satisfied with my level of awareness of diversity issues and how to react

appropriately with colleagues 3.54

Q14‐5e The University respects people equally regardless of their gender/sex 3.51Q14‐5a The University respects people equally regardless of their age 3.46Q14‐4c I feel the University acts fairly, regardless of age, disability, ethnicity, gender identity,

gender/sex, marital/civil partnership status, pregnancy or maternity, religion/beliefs or sexual orientation with regard to access to learning and development

3.45

Q14‐4a I feel the University acts fairly, regardless of age, disability, ethnicity, gender identity, gender/sex, marital/civil partnership status, pregnancy or maternity, religion/beliefs or sexual orientation with regard to recruitment

3.43

Q14‐2 I am aware of the University’s Equality Policy 3.33Q14‐1 I believe the University is committed to equality of opportunity for all of its staff 3.22Q14‐4b I feel the University acts fairly, regardless of age, disability, ethnicity, gender identity,

gender/sex, marital/civil partnership status, pregnancy or maternity, religion/beliefs or sexual orientation with regard to career progression/promotion

3.19




Satisfaction at work Q2‐13 I am not interested in the University; to me it’s just a job* 3.57Q2‐2 Generally, I enjoy my work 3.44Q17‐2 I am actively seeking to leave the employment of the University* 3.35Q2‐1 The University is a good place to work 3.34Q2‐4 My work gives me a sense of personal achievement 3.31Q2‐5 I feel motivated to do my best work every day 3.25Q3‐4 I feel proud to work for the University 3.21 Line management Q5‐3 My line manager is approachable 3.53Q5‐4 My line manager is supportive in a personal crisis 3.51Q5‐6 My line manager gives me recognition for work done well 3.33Q5‐2 My line manager is available when needed 3.31Q5‐1 My line manager ensures I have the skills to be able to do my job well 3.30Q5‐14 My line manager is supportive of my career progression and development 3.28Q5‐12 My line manager has sufficient authority to make decisions 3.24Q5‐7 My line manager provides me with feedback about my performance 3.21Q5‐13 My line manager understands the technical aspects of my work 3.17Q5‐9 My line manager keeps me informed about things I should know about 3.11Q5‐8 My line manager helps to motivate me to give my best 3.11Q5‐11 My line manager involves me in decisions made that affect me in my own area of work 3.07Q1‐2 My immediate line manager helps me find a good work‐life balance 3.07 Feeling valued and supported Q5‐5 My line manager respects and values me 3.44Q12‐3 I am satisfied with the support I get from my work colleagues 3.41Q2‐11 I feel valued by students and/or internal/external customers 3.32Q2‐10 I feel my skills/knowledge are valued by my colleagues 3.31Q12‐2 I am satisfied with the support I get from my immediate line manager 3.29 Work environment Q10‐5 I feel safe and secure in my working environment 3.41Q10‐2 I have a clean work space 3.31Q10‐3 I have the right equipment/facilities to do my job 3.19Q10‐7 I have a place I can go for a break from my work 3.05 Quality of service and culture Q3‐2 I feel my School/Department delivers good quality service to students and/or

internal/external customers 3.41

Q6‐5 I have enough freedom to do what is necessary to put students and/or internal/external customers first every time

3.19

Q3‐1 I feel the University delivers good quality service to students and/or internal/external customers

3.14

Q3‐3 I could explain what the University is trying to achieve to someone who didn’t work here

3.09




Team working Q2‐8 I feel I belong to a team 3.30Q6‐6 People are willing to help each other even if it means doing something outside their

usual activities 3.19

Q2‐6 I feel part of my School/Department 3.18Q16‐7a I feel there is good co‐operation between teams in my School/Department 3.05 Staff involvement Q16‐3 If I want to put forward new ideas or suggestions for improvement, I know how to do

so 3.18

Q16‐4 I am personally encouraged to look for ways to improve the way we do things 3.05Q15‐2 The information I receive is straightforward and I understand it 3.02Q16‐2 I feel able to voice my opinions 3.01 Training and development Q8‐2 I feel that I am given the same opportunities to develop as other staff 3.13Q8‐4 I have received sufficient training/development to enable me to do my job well 3.05Q8‐3 I am satisfied with my current level of learning and development 3.05Q8‐1 Overall learning and development has helped me to do my job more effectively 3.02 Recent changes Q18‐9 Generally I have seen some positive changes in the last 12 months 3.02

*Questions that were worded negatively have had their scores reversed




PART D – Areas for Improvement

To identify the areas for improvement in Bath Spa University, all the agree/disagree questions are ranked according to the values assigned to each question. Values are assigned to each response i.e. Agree = 4; Tend to Agree = 3; Tend to Disagree = 2; Disagree = 1 (scores are reversed for negatively phrased questions). Values for each participant’s response are added together to generate an overall question score. It is possible that two questions with the same aggregate percentage may have different question scores, so one may appear as an area of strength or improvement while the other does not. Those questions generating the most negative values i.e. with a score below 2.50 are listed below. Workload and bureaucracy Q6‐7 I feel I have had to put in a lot of extra time in the last 12 months to meet the

demands of my workload* 1.85

Q6‐8 I often worry about work outside my working hours* 2.14Q6‐11 I feel that too many approvals are needed for routine decisions* 2.46 Change management Q18‐8 Generally more could be done to help staff prepare for and cope with change* 2.27Q18‐2 In my opinion recent changes have been well planned 2.36Q18‐3 In my opinion recent changes have been well explained 2.45Q18‐5 Generally change within the University is managed well 2.48 Co‐operation and communication Q15‐7 On the whole, the different parts of the University communicate effectively with each

other 2.32

*Questions that were worded negatively have had their scores reversed




PART E – Survey Results

A presentation of the survey results in chart format in the same order as the questionnaire for ease of reference.

CAPITABath Spa University: Staff Survey, 2014

Question Block 1: Work‐Life Balance

Q1‐1 The University provides good support to help me balance my work and personal commitments

29 42 21 9

Q1‐2 My immediate line manager helps me find a good work‐life balance

38 37 17 7

Q1‐3 I feel I have a good work‐life balance

29 42 20 9

% Agree % Tend to Agree % Tend to Disagree % Disagree

[Note: The sum of the total responses throughout this report may not be exactly equal to 100% due to rounding.]


Question Block 2: Job Satisfaction

Q2‐1 The University is a good place to work

47 42 9 2

Q2‐2 Generally, I enjoy my work

53 38 8

1

Q2‐3 My work is varied and interesting to me

53 38 7 2

Q2‐4 My work gives me a sense of personal achievement

48 38 12 2

Q2‐5 I feel motivated to do my best work every day

43 41 14 2

Q2‐6 I feel part of my School/Department

45 33 15 6




Question Block 2: Job Satisfaction

Q2‐7 I feel part of the University

29 37 24 10

Q2‐8 I feel I belong to a team

50 34 11 5

Q2‐9 I feel my skills/knowledge are valued by the University

25 39 26 10

Q2‐10 I feel my skills/knowledge are valued by my colleagues

44 45 8 2

Q2‐11 I feel valued by students and/or internal/external customers

45 43 10 2

Q2‐12 I feel my job security at the University is good

27 49 15 9

Q2‐13 I am not interested in the University; to me it’s just a job

4 30 64

1




Question Block 3: Culture and Values

Q3‐1 I feel the University delivers good quality service to students and/or internal/external customers

28 59 11 2

Q3‐2 I feel my School/Department delivers good quality service to students and/or internal/external customers

51 41 7

1

Q3‐3 I could explain what the University is trying to achieve to someone who didn’t work here

32 49 15 4

Q3‐4 I feel proud to work for the University

40 45 13 3


Q3‐5 Would you recommend the University to a friend as a good place to work?

67 12 20

% Don't Know % Yes


% No


Question Block 4: Leadership

Q4 The University’s Policy Advisory Group…

40 13 47

(1) ...manage and lead the University well

55 11 35

(2) ...set out a clear vision of where the University is headed

44

11 46

(3) ...support new ideas for improving services for students and/or internal/external customers

27 29 44

(4) ...listen to and respond to staff views

54 9 37

(5) ...are focused on meeting the needs of students and/or internal/external customers

32 10 58

(6) ...build strong, positive relationships with the local community

30 8 63

(7) ...build strong, co‐operative links with other employers

% Yes % No


% Don't Know

44


Question Block 5: My Line Manager/Supervisor

Q5 My line manager…

50 34 12 4

(1) ...ensures I have the skills to be able to do my job well

54 29 11 6

(2) ...is available when needed

66 25 6 4

(3) ...is approachable

64 26 6 4

(4) ...is supportive in a personal crisis

61 27 8 5

(5) ...respects and values me

56 27 13 5

(6) ...gives me recognition for work done well




Question Block 5: My Line Manager/Supervisor

Q5‐7 My line manager…

47 32 15 6

(7) ...provides me with feedback about my performance

41 35 18 6

(8) ...helps to motivate me to give my best

42 35 16 8

(9) ...keeps me informed about things I should know about

32 40 21 8

(10) ...deals with poor performance effectively

41 34 16 9

(11) ...involves me in decisions made that affect me in my own area of work

48 32 15 5

(12) ...has sufficient authority to make decisions

47 31 16 7

(13) ...understands the technical aspects of my work

52 30 11 7

(14) ...is supportive of my career progression and development




Question Block 6: Your Role

Q6‐1 I have a clear understanding about...

58 32 8

(a) ...my role within the University

1

61 28 9 2

(b) ...what I am expected to achieve in my job

67 27 5

(c) ...expected standards of performance

1

72 26 2

(d) ...expected standards of behaviour

0




Question Block 6: Your Role

Q6‐2 I am satisfied with my current role and level of responsibility

39 36 19 6

Q6‐3 I am trusted to do my job

65 28 5 2

Q6‐4 The division of responsibilities between staff in my work area works well

32 38 20 10

Q6‐5 I have enough freedom to do what is necessary to put students and/or internal/external customers first every time

43 38 16 4

Q6‐6 People are willing to help each other even if it means doing something outside their usual activities

40 44 11 5

Q6‐7 I feel I have had to put in a lot of extra time in the last 12 months to meet the demands of my workload

47 30 15 8

Q6‐8 I often worry about work outside my working hours

35 29 22 14

Q6‐9 I find my current workload too much and I am struggling to cope

12 24 40 23

Q6‐10 I have adequate resources to complete my work

21 47 22 10

Q6‐11 I feel that too many approvals are needed for routine decisions

18 29 41 12

Q6‐12 I feel priorities are changed too frequently for me to work efficiently

15 24 43 18




Question Block 7: Staff Development and Review (SDR)

Q7‐1 Have you been employed by the University for over a year?

85 15

Q7‐2 Have you had an individual SDR (appraisal) in the last 12 months? (Based on respondents answering 'Yes' to Q7‐1)

84 16

Q7‐3 Was your SDR useful for you? (Based on respondents answering 'Yes' to Q7‐2)

76 24

Q7‐4 Did you agree clear objectives as part of your SDR? (Based on respondents answering 'Yes' to Q7‐2)

92 8

Q7‐5 Did your SDR leave you feeling your work is valued by the University? (Based on respondents answering 'Yes' to Q7‐2)

74 26

Q7‐6 Have you received the training, learning and development identified in your last SDR? (Based on respondents answering 'Yes' to Q7‐2)

36 11 52

Q7‐7 Has your line manager supported you in accessing the training, learning and development (Based on respondents answering 'Yes' to Q7‐2)

57 9 34

% Yes % No


% Too Early To Say

% Yes % No


Question Block 8: Learning and Development

Q8‐1 Overall learning and development has helped me to do my job more effectively

32 42 20 5

Q8‐2 I feel that I am given the same opportunities to develop as other staff

40 40 14 7

Q8‐3 I am satisfied with my current level of learning and development

35 41 19 5

Q8‐4 I have received sufficient training/development to enable me to do my job well

35 42 17 6


Q8‐5 In the past 12 months, have you taken part in any type of training, learning or development paid for or provided by the University?

67 33

% Yes % No



Question Block 9: Pay and Conditions

Q9‐1 I feel fairly paid in relation to other staff at the University doing the same job

33 41 15 10

Q9‐2 I feel fairly paid for the work I do

28 38 22 12

Q9‐3 Overall, I feel the University offers a good pay and reward package

25 47 18 10




Question Block 10: Physical Environment

Q10‐1 I have a comfortable work space (including temperature, lighting, etc.)

39 32 16 13

Q10‐2 I have a clean work space

48 39 9 5

Q10‐3 I have the right equipment/facilities to do my job

46 35 12 7

Q10‐4 It is too noisy in my work area

15 17 35 33

Q10‐5 I feel safe and secure in my working environment

56 34 7 4

Q10‐6 Food and catering facilities for staff are good

30 40 18 12

Q10‐7 I have a place I can go for a break from my work

44 30 13 13




Question Block 11: Health, Safety and Wellbeing

Q11‐1 Do you know how to report accidents and incidents?

68 12 20

% Not Sure % Yes % No

Q11‐2 I feel the University is interested in my wellbeing

68 32

Q11‐3 I am satisfied with the wellbeing events and/or provision offered by the University

73 27

Q11‐4 I am satisfied that my personal safety is treated seriously at work

87 13

Q11‐5 I know how to access Health and Safety information if I need advice

88 12

% Yes % No



Question Block 12: Your Work

Q12‐1 I can decide on my own how to go about doing my work

57 37 4 2

Q12‐2 I am satisfied with the support I get from my immediate line manager

53 29 13 5

Q12‐3 I am satisfied with the support I get from my work colleagues

52 39 8 2

Q12‐4 There are usually sufficient people in the team I am working in to handle our workload

27 31 26 16

Q12‐5 Relationships at work are strained

8 19 41 33

Q12‐6 I am unable to handle all the conflicting demands on my time at work

7 23 44 27

Q12‐7 I am required to do unimportant tasks which prevent me completing more important ones

17 23 36 24

Q12‐8 I am able to take the appropriate breaks on most days

30 36 20 14


Q12‐9 I feel stressed at work

5 24 61 10

% Always % Frequently % Occasionally % Never




Q12‐10 Overall I feel unduly stressed at work (Based on respondents answering 'Always', 'Frequently' or 'Occasionally' to Q12‐9)

26 74

% Yes % No

Q12‐11 Is this due to...(Based on respondents answering 'Yes' to Q12‐10)

83 17

0

% Home % Work % Both




Q12‐12 If your stress is related to work or both, what do you feel this is due to? (Based on respondents answering 'Work' or 'Both' to Q12‐11)

22 Lack of autonomy/independence (i.e. personal freedom to make decisions)

Too much autonomy/independence 2

73 Work demands

54 Insufficient staff

29 Insufficient resources (other than staff)

26 Unclear role

37 Conflicting instructions

12 Conflict with colleagues/team members

19 Conflict with managers

12 Insufficient feedback

22 Unconstructive feedback

27 Lack of support from manager

20 Lack of support from colleagues

14 Insufficient training/development

37 University change

57 My workload

20 Other, please specify

Yes %

Q12‐13 Have you reported feeling stressed?

49 51

% Yes % No




Q12‐14 If not, why was this? (Based on respondents answering 'No' to Q12‐13)

64 Nothing would happen

14 Unaware of procedures

42 Concerns about being labelled as a troublemaker

38 Concerns about confidentiality

26 Possible victimisation

20 Time required to report


Yes %



Question Block 13: Harassment and Bullying

Q13‐1 Are you currently being harassed or bullied at work?

3 97

% Yes % No

Q13‐2 If yes, who is the source? (Based on respondents answering 'Yes' to Q13‐1)

50 Colleague

45 Manager

Staff from other organisations, visitors etc. 0

Yes %

Q13‐3 What form does this harassment and bullying take? (Based on respondents answering 'Yes' to Q13‐1)

55 Excessive criticism

40 Selective application of rules

40 Offensive behaviour

Threats about job security 0

65 Hostility

15 Setting unrealistic deadlines

35 Singled out for unfair treatment

65 Unwelcome looks or remarks

60 Patronising language

5 Inappropriate physical contact


Yes %



Question Block 13: Harassment and Bullying

Q13‐4 Have you reported this? (Based on respondents answering 'Yes' to Q13‐1)

74 26

% Yes % No

Q13‐5 If not, why was this? (Based on respondents answering 'No' to Q13‐4)

20 Nothing would happen

20 Unaware of procedures

40 Concerns about being labelled as a troublemaker

60 Concerns about confidentiality

60 Possible victimisation

Time required to report 0


Yes %



Question Block 14: Diversity and Equality

Q14‐1 I believe the University is committed to equality of opportunity for all of its staff

43 41 10 5

Q14‐2 I am aware of the University’s Equality Policy

54 32 8 6

Q14‐3 I am satisfied with my level of awareness of diversity issues and how to react appropriately with colleagues

61 34 5

1

Q14‐4 I feel the University acts fairly, regardless of age, disability, ethnicity, gender identity, gender/sex, marital/civil partnership status, pregnancy or maternity, religion/beliefs or sexual orientation with regard to...

54 37 6 3

(a) ...recruitment

45 35 12 7

(b) ...career progression/promotion

54 37 6 2

(c) ...access to learning and development

Q14‐5 The University respects people equally regardless of their…

57 33 8 2

(a) ...age

62 34 4

(b) ...disability

1

64 33 3

(c) ...ethnicity

0

63 33 3

(d) ...gender identity (transgender)

0

61 30 7

(e) ...gender/sex

1





Q14‐5 The University respects people equally regardless of their…

66 33 #

(f) ...marital/civil partnership status

01

65 32 3

(g) ...pregnancy or maternity

1

64 33 2

(h) ...religion or beliefs

1

66 33 #

(i) ...sexual orientation

01


Q14‐6 Have you felt discriminated against at work in the last 12 months?

7 93

Q14‐7 If yes, was the person responsible: (Based on respondents answering 'Yes' to Q14‐6)

91 9

More senior than you

20 80

At the same level as you

4 96

From outside the University e.g. the public

% Yes % No




Q14‐8 In the past 12 months I have felt discriminated against at work because of my: (Based on respondents answering 'Yes' to Q14‐6)

22 Age

15 Caring responsibilities

12 Disability/special needs

10 Ethnicity

24 Gender

Marital /civil partnership status 2

Pregnancy/maternity 2

Religion or beliefs 2

Sexual orientation 2

Transgender status 0


Yes %



Question Block 15: Communication

Q15‐1 I receive information in a timely way

25 43 24 8

Q15‐2 The information I receive is straightforward and I understand it

27 52 17 4

Q15‐3 The amount of information I receive makes it difficult for me to get on with my job

12 24 46 17

Q15‐4 I know where to find information about important decisions made at the University

22 42 28 8

Q15‐5 On the whole, communication in the University is effective

16 44 25 15

Q15‐6 Communication between my Dean of School/Head of Professional Services Department and the staff in our school/department is effective

26 44 20 11

Q15‐7 On the whole, the different parts of the University communicate effectively with each other

8 35 38 19




Question Block 15: Communication

Q15‐8 Which of the following information sources do you find useful to find out what is happening in the University?

82 BSU This Week/Events etc

21 School/Department Newsletter

10 Notice Boards

40 BSU Website (Main)

41 The Hub

62 Team Meetings

14 University Vision/Strategy

13 Union Briefings

34 HR News/people SPAce

# Briefings by Dean of School/Head of Department 1

34 School/Department Business Plans

7 SPACE Magazine

20 Grapevine ‐ word of mouth

39 Networking

23 Minutes of meetings

19 1:1 with line manager

45 Social Media

12 Email


Yes %



Question Block 16: Staff Involvement

Q16‐1 I feel there are adequate opportunities to raise points of concern

30 42 21 7

Q16‐2 I feel able to voice my opinions

32 44 19 6

Q16‐3 If I want to put forward new ideas or suggestions for improvement, I know how to do so

39 45 12 4

Q16‐4 I am personally encouraged to look for ways to improve the way we do things

37 38 18 7

Q16‐5 I am confident my ideas or suggestions will be listened to

28 37 24 12

Q16‐6 I am confident I will get feedback on my ideas or suggestions

26 41 23 10

Q16‐7 I feel there is good co‐operation…

33 45 16 6

(a) ...between teams in my School/Department

12 38 39 11

(b) ...between different Schools/Departments




Question Block 17: Considering Leaving

Q17‐1 I often think about leaving the University

9 25 30 35

Q17‐2 I am actively seeking to leave the employment of the University

4 12 29 55


Q17‐3 If you are considering leaving your job, please indicate why this would be (Based on respondents answering 'Agree' or 'Tend to Agree' to Q17‐1 or Q17‐2)

44 To develop my career at another similar institution

17 To change my career

7 To pursue further study

14 To develop my career in the private/commercial sector

31 I am unhappy with my current job

9 Retirement

16 Family or personal reasons


Yes %



Question Block 18: Managing Change

Q18‐1 The current pace of change in the University is:

46 24 7 22

% About right % Too fast % Too slow % No Opinion

Q18‐2 In my opinion recent changes have been well planned

13 31 36 20

Q18‐3 In my opinion recent changes have been well explained

12 38 35 16


Q18 Generally...

23 43 25 9

(4) ...change within my School/Department is managed well

12 38 36 14

(5) ...change within the University is managed well

8 29 38 25

(6) ...the process of change causes me concern and worry

7 20 49 24

(7) ...there is too much local (School/Department) change for change sake

16 50 26 8

(8) ...more could be done to help staff prepare for and cope with change

27 53 16 4

(9) ...I have seen some positive changes in the last 12 months

20 47 24 9

(10) ...I think things will improve in the next 12 months




Question Block 19: Comments

Q19‐1

Pay & benefits 9

Job security 1

Job satisfaction 4

Communication 18

Relationships/ co‐operation 7

Feeling valued/supported 12

Training, development & progression 6

Facilities/environment 15

Role & responsibilities 7

Management ‐ immediate/local 9

Policy Advisory Group 3

Other 9

%

Please note below ONE thing that you think is good about working for the University: What theme would you say your comment is related to?

Q19‐2

Pay & benefits 7

Job security 4

Job satisfaction 26

Communication 2

Relationships/ co‐operation 22

Feeling valued/supported 8

Training, development & progression 4

Facilities/environment 13

Role & responsibilities 3

Management ‐ immediate/local 3

Policy Advisory Group <1

Other 8

%


Please note below ONE thing that you feel could be improved in the University: What theme wouldyou say your comment is related to?


Question Block 20: About You

Are you:Q20‐1

Female 61

Male 39

%

Do you work at the University:Q20‐2

Term Time Only (Full Time/Part Time) 9

Fixed Term (Full Time/Part Time) 8

Full Time Permanent 63

Part time Permanent 19

%

What is your age?Q20‐3

25 years or under 5

26 ‐ 35 years 19

36 ‐ 45 years 25

46 ‐ 55 years 30

56 years and over 21

%




Q20‐4 In which School/Department are you based?

Departments ‐ Catering 3

Departments ‐ Chancelry (VC Unit)/Pas/Strategy/Development & Alumni

Relations/International Relations

5

Departments ‐ Computing Services 3

Departments ‐ Domestic Services 4

Departments ‐ Estates 4

Departments ‐ Finance 3

Departments ‐ HR, H&S & Nursery 4

Departments ‐ Learning and Teaching Quality/Academic Services/Research and Graduate

Affairs (excluding Library)

5

Departments ‐ Library 5

Departments ‐ Marketing 3

Departments ‐ Planning Support 2

Departments ‐ Student Services 7

Schools ‐ Bath School of Art and Design 8

Schools ‐ Humanities and Cultural Industries 12

Schools ‐ Education 14

Schools ‐ Music and Performing Arts 8

Schools ‐ Society, Enterprise and Environment 9

%

In which location are you primarily based?Q20‐5

Newton Park 82

Corsham Court 5

Sion Hill 9

Other 5

%

What is your job/group role?Q20‐6

Academic 43

Professional Services (Support Staff) 57

%




Q20‐7 Do you have management responsibility for staff?

Yes 31

No 69

%

Do you consider yourself to be disabled within the definition of the Equality Act 2010?Q20‐8

Yes 4

No 87

Prefer not to say 8

%

I would describe myself as:Q20‐9

Bisexual 2

Gay Woman/Lesbian <1

Gay Man 2

Heterosexual 81

Other 1

Prefer not to say 14

%

Do you consider yourself to be:Q20‐10

1

1

1

1

86

Asian or Asian British

Black or Black British

Chinese or Other Ethnic Groups

Dual Heritage

White or White British


%




Q20‐11 How would you describe your religious belief or affiliation?

Buddhist 1

Christian 32

Hindu <1

Jewish <1

No Religion or belief 45


Other Belief 4

%


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