University Residence LifeSteven Hood - Director of Housing

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Teaching Research Service

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University Residence Life – Mission

Statement

The University of Tennessee at Chattanooga Housing and Residence Life Office is dedicated

to assisting our residents achieve the most from their college experience. It is our goal to

provide an attractive and safe living environment that is conducive to

academic, social and personal growth and development. The charge of the residence life

staff is to respond to the residents in a personal, courteous and timely manner and to provide quality programs for a diverse resident

community.

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University of Tennessee at Chattanooga

University Residence Life Organizational Chart Dr. Richard Brown

Vice Chancellor forFinance and Operations

Steven HoodDirector of Housing

Amy Greer (Lockmiller)Chris Stokes (Boling)

Travis Overton(Village)Resident Directors

Val SampleAsst. Dir.

of Housing forResidence Life

Shayla Brown-DavisonIT Technologist

Mary GreerAdministrative

Support

Curtis Gadula (UTC Place)

Area Coordinator

Donna HuffAdministrative

Support

Sharon WilliamsProcurement/

Budget

Resident Assistants

Resident Assistants

Roger DicksonExecutive Bus. Mgr

Doyal BeanMaintenance

Supervisor

Daryl HillRon Hill

Vacant PositionVincent SadlerMaintenance/

Grounds

Grad Assistant

Dagbir SekeCustodian

Mindy Murphy (Boling)

Suzanne Dillard (Lockmiller)

Susan Noblitt (Johnson Village)

Complex Receptionist

Total Full Time Staff

18

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University Residence Life Base Budget 2005 - 2006

Total Employee Budget $661,617

Total Operating Budget $2,947,575

Total Univ. Residence Life Budget $3,613,892

Total Projected Income $3,768,150

Projected for 2006 Reserve Deposit $154,258

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University Residence Life Major Goals 2006-2007 Top Ten Broad Goals to Improve Campus

1. Achieve Occupancy of 95% for North Campus and 90% South Campus

for Fall 2006. 2. Continue efforts to provide unified

services to all residents through partnership with UC Foundation

and Place Properties. 3. Work with SIP Team to accomplish

centralized fee collection for South Campus Residents.

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University Residence Life Major Goals 2006-2007

Top Ten Broad Goals to Improve Campus4. Strengthen Financial Health of North

Campus. 5. Improve South Campus through

installation of video cameras, BEST access and ornamental fencing in

Phase I.

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University Residence Life Major Goals 2006-2007

Top Ten Broad Goals to Improve Campus6. To Strengthen the Residence Life Program in South Campus through the addition of 3 Full-Time Resident Directors.

7. Enhance online capabilities to better serve Housing Residents and Prospective Residents.

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University Residence Life Major Goals 2006-2007

Top Ten Broad Goals to Improve Campus8. Maintain 50% minority representation of Departmental Staff.

9. Continue formal meetings with student group to identify needs for improvement.

10. Develop more specific Long-Term Plan for Lockmiller Apartments.

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Claiming the Assets of Technology

• Utilization of Web Based Software to Manage Housing.

• Continue utilization of software that integrates judicial incidents in Housing with the rest of the campus.

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Recruit, Retain, Celebrate Diversity

• Maintain 50% minority representation among full time staff.

• Maintain 40% minority representation among residents living in campus housing.

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Improving The Potential of Partnerships

Internal Partnerships• The cooperative effort with summer camps

such as: Upward Bound, University Bound, Athletics, etc.

• The ongoing relationship with Student Development in providing quality out of the class room experiences.

• Continued partnership with the University Honors Program by providing distinct area for UHON Students to live.

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Improving The Potential of Partnerships

External Partnerships• Continue collaboration with UC

Foundation and Place Properties in order to deliver quality housing to our students.

• Reaching out to Chattanooga State as a housing resource for their students with hope of securing these residents as transfer students to UTC.

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Demonstrating Accountability

• Conversion of 21 Lockmiller Apartments from 4-Person to 2-Person Apartments based on student interest/request.

• Implementation of 9 Month Lease and semester payment at UTC Place.

• The combining of UTC Housing and UTC Place Office Space.

• Increasing Security in the Residence Halls during Holidays, resulting in fewer break-ins.

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Demonstrating Accountability

New Office – Reception Area New Office Guest Waiting

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Enhancing the Learning Environment

The Building Blocks to a UTC Community through Residence Life Programming.

Pinnacle

Core

Foundation

UTC Community

Caring Community

PurposefulCommunity

OpenCommunity

ResponsibleCommunity

DisciplinedCommunity

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Enhancing the Learning Environment

The conversion of 21 Apartments from 4-Person to 2-Person, which provides greater privacy.

The integration of Freshmen and Upperclassmen sections within Residence Halls in attempt to reduce vandalism and noise for Fall 2006.

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Assessment for Continuous Intuitional Effectiveness

Annual Satisfaction Surveys Utilization of Ongoing Focus

Groups with students to better determine cause of dissatisfaction.

Introduction of Point of Service Surveys that will focus on: Customer Service and Maintenance Response.

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Three Year Budget Perspective

FY 2007 FY 2008 FY 2009Total Univ Res Life $3,637,615 $3,675,625 $3,719,050

Projected Income $3,987,606 $4,185,485 $4,363,259

Proj. Reserve Deposit $349,991 $509,860 $644,209

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Key Budget Items

• We are requesting for a rate increase of 5% for North Campus (7.5% for 2 Person

Apartments in Lockmiller) and no increase for South Campus.

This will close the gap between North & South. This will also improve the financial health of North

Campus.

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Key Budget Items - Rates

0

500

1000

1500

2000

2500

3000

3500

FY 2006 FY 2007

Boling

Lockmiller 4PersonJohnsonVillageLockmiller 2PersonSouth CampusLowSouth CampusMidSouth CampusHigh

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Key Budget Items

North Campus Items that need to be addressed: HVAC Stairwells Furniture/Cabinetry Fire Alarm System (Lockmiller) Landscaping

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Key Budget Items

Residence Life Stafffing for South Campus 3 Full-Time Resident Directors 10 additional Resident Assistants

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Key Budget ItemsLockmiller Stairwell Lockmiller Bathroom Lockmiller

Furniture

Lockmiller Kitchen

Boling Landscape

UTC Place Landscape

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Departmental Staffing History

1996 – 23 Staff (Director, 5 Resident Directors, 3 Main Office Support Staff, 4 Maintenance Staff, 4 Custodial Staff, 1 Grounds Staff, 5 Residence Hall Support Staff

2006 – 18 Staff (Director, Asst. Director, Area Coordinator, 3 Resident Directors, 4 Main Office Support Staff, 3 Maintenance Staff, 1 Custodian, 1 Grounds Staff, 3 Residence Hall Support Staff

• Stadium Hall closed Fall 2002, Pfieffer Hall closed Fall 2002, Stagmaier Hall closed Fall 2004

• Total of 356 beds closed

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High Priority Opportunities with Additional Funding

Summary of Needs 3 Full-Time Resident Directors for

South Campus 10 additional RA’s for South Campus