universities as partners in measuring e-business and ict for development unctad expert meeting on...

Universities as Partners in MeasuringUniversities as Partners in Measuringe-Business and ICT for Developmente-Business and ICT for Development

UNCTAD Expert Meeting on e-commerceUNCTAD Expert Meeting on e-commerceGeneva, 8-10 September 2003Geneva, 8-10 September 2003

Stéphane Gagnon, Ph.D.Stéphane Gagnon, Ph.D.Assistant ProfessorAssistant Professor

Director, NJIT e-Business LaboratoryDirector, NJIT e-Business LaboratoryNew Jersey Institute of TechnologyNew Jersey Institute of Technology

Email: Email: [email protected]@njit.eduWeb Site: Web Site: http://http://elab.njit.eduelab.njit.edu

mailto:[email protected]

mailto:[email protected]

http://elab.njit.edu/

http://elab.njit.edu/

Prof. Stéphane GagnonProf. Stéphane Gagnon8-10 September 20038-10 September 2003

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OutlineOutline

Evolving Role of UniversitiesEvolving Role of Universities Using Metrics for ICT PolicyUsing Metrics for ICT Policy End-User PerspectiveEnd-User Perspective Data Producer PerspectiveData Producer Perspective Areas of Possible ContributionAreas of Possible Contribution

Providing New ProcessesProviding New Processes Providing New Metrics/ToolsProviding New Metrics/Tools Providing New ForumsProviding New Forums Providing New MS DegreeProviding New MS Degree

Next Steps - Multilateral EffortNext Steps - Multilateral Effort


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Evolving Role of UniversitiesEvolving Role of Universities

Moving beyond traditional roles of Moving beyond traditional roles of data producers and usersdata producers and users

New research issues: measurement New research issues: measurement process, tools, and methodologiesprocess, tools, and methodologies

New role focuses on leveraging and New role focuses on leveraging and blending skills/assets such as:blending skills/assets such as: Hands-on knowledge of e-businessHands-on knowledge of e-business Collaborative research with industryCollaborative research with industry Understand the needs of data usersUnderstand the needs of data users Data mining tools for policy analysisData mining tools for policy analysis Capacity to train data producers/usersCapacity to train data producers/users


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Using Metrics for ICT PolicyUsing Metrics for ICT Policy

Policy Makers Must...Policy Makers Must...

1.1. Pinpoint the actual Pinpoint the actual digital dividedigital divide

2.2. Carefully allocate Carefully allocate large ICT budgetslarge ICT budgets

3.3. Resolve debates Resolve debates about privatizationsabout privatizations

4.4. Ensure returns to Ensure returns to all parties involvedall parties involved

5.5. Control and hold Control and hold actors accountableactors accountable

Metrics Used to…Metrics Used to…

1.1. Identify the right Identify the right people to helppeople to help

2.2. Size projects to Size projects to the actual needsthe actual needs

3.3. Clearly delineate Clearly delineate national interestsnational interests

4.4. Secure investors Secure investors with neutral datawith neutral data

5.5. Report to donors Report to donors or field auditorsor field auditors


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End-User PerspectiveEnd-User Perspective

Needs of Policy MakersNeeds of Policy Makers Reset Priorities: Reset Priorities: e-business and ICT e-business and ICT

policies must be refocused on citizens with policies must be refocused on citizens with most pressing needs and on local most pressing needs and on local entrepreneurshipentrepreneurship

Build Vision:Build Vision: Policy analysis and decision Policy analysis and decision making processes must be reengineered to making processes must be reengineered to exploit databasesexploit databases

Coordinate Policies:Coordinate Policies: Process to leverage Process to leverage policy interdependencies (e.g., linking ICT policy interdependencies (e.g., linking ICT entrepreneurship, providing local training, entrepreneurship, providing local training, and building e-government tools, etc.)and building e-government tools, etc.)


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Data Producer PerspectiveData Producer Perspective

Concerns of Statistical AgenciesConcerns of Statistical Agencies Measurable Goals:Measurable Goals: The e-business The e-business

technologies and practicies targeted technologies and practicies targeted must have clear inputs and outputsmust have clear inputs and outputs

Value of Data:Value of Data: Benefit/cost ratios of Benefit/cost ratios of the data must be shared by many the data must be shared by many and correlated to strategic initiativesand correlated to strategic initiatives

Analytical Tools: Analytical Tools: Analysts need a Analysts need a data warehouse to produce real-time data warehouse to produce real-time reports at varying levels/units of reports at varying levels/units of disaggregation, time, geography, etc.disaggregation, time, geography, etc.


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Areas of Possible ContributionAreas of Possible Contribution

1.1. New Processes:New Processes: Improve and help deploy Improve and help deploy new policy processes built to exploit new policy processes built to exploit guidelines and metrics databasesguidelines and metrics databases

2.2. New Metrics/Tools:New Metrics/Tools: Leverage industry Leverage industry links to customize and adapt metrics for links to customize and adapt metrics for complex e-business technologiescomplex e-business technologies

3.3. New Forums:New Forums: Stimulate international Stimulate international cooperation to transfer capabilities to cooperation to transfer capabilities to countries ready to join a multilateral effortcountries ready to join a multilateral effort

4.4. New MS Degree:New MS Degree: Build a new graduate Build a new graduate program to train policy and statistical program to train policy and statistical analysts, and ensure international analysts, and ensure international comparability through common standardscomparability through common standards


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Providing New ProcessesProviding New Processes

Identify best practicies from experienced Identify best practicies from experienced NSO’s, governments, agencies, etc.NSO’s, governments, agencies, etc.

Document their processes into Document their processes into standards, build some readily deployable standards, build some readily deployable guidelines with clear staffing/tasking, guidelines with clear staffing/tasking, models, etc.models, etc.

Build an international database of local Build an international database of local experts and potential employees/partnersexperts and potential employees/partners

Help senior officials implement the WSIS Help senior officials implement the WSIS consensus on the data-driven approachconsensus on the data-driven approach

Help policy units in key ICT areas to Help policy units in key ICT areas to identify capabilities and coordinationidentify capabilities and coordination

Carry out some reengineering exercises Carry out some reengineering exercises to demonstrate validity of new approachto demonstrate validity of new approach


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Providing New Metrics/ToolsProviding New Metrics/Tools

Survey instruments must be Survey instruments must be integrated and repackaged for integrated and repackaged for various contexts/constraintsvarious contexts/constraints

Create a global network of ICT Create a global network of ICT suppliers to build a common suppliers to build a common template to assess technology template to assess technology capabilities of ICT industries (e.g., capabilities of ICT industries (e.g., surveying IBM partner firms, their surveying IBM partner firms, their trade or FDI elasticities of ICT, etc.)trade or FDI elasticities of ICT, etc.)

Use students as field agents to find Use students as field agents to find new metrics, validate tools, etc.new metrics, validate tools, etc.


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Providing New ForumsProviding New Forums

Invite NSO’s and ICT analysts to Invite NSO’s and ICT analysts to international academic meetingsinternational academic meetings

Maintain a constant flow of cases, Maintain a constant flow of cases, news, etc., especially in specialized news, etc., especially in specialized ICT and e-commerce policy areasICT and e-commerce policy areas

Build an international, virtual, online Build an international, virtual, online support network, with discussion and support network, with discussion and chat servers, moderated by NSO’schat servers, moderated by NSO’s

Identify private consultants ready to Identify private consultants ready to pass a certification with experienced pass a certification with experienced NSO’s, and willing to join networks NSO’s, and willing to join networks and deliver practices internationallyand deliver practices internationally


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Providing New MS DegreeProviding New MS Degree

Graduate (MS or PhD) degree Graduate (MS or PhD) degree should serve as incentive for policy should serve as incentive for policy and statistical analysts to innovateand statistical analysts to innovate

Must be focused on hands-on use of Must be focused on hands-on use of DB tools and analysis methodsDB tools and analysis methods

Hybrid model - accredited institution Hybrid model - accredited institution as the hub, allied with local institutes:as the hub, allied with local institutes: The theory half is remote or e-learningThe theory half is remote or e-learning The methods half is face-to-face expertsThe methods half is face-to-face experts

Experienced NSO’s deliver hands-onExperienced NSO’s deliver hands-on


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Next Steps - Multilateral EffortNext Steps - Multilateral Effort

NSO’s…NSO’s…

1.1. Identify usersIdentify users

2.2. Build consensusBuild consensus

3.3. Set prioritiesSet priorities

4.4. Create NSO unitCreate NSO unit

5.5. Adopt standardsAdopt standards

6.6. Invest in toolsInvest in tools

7.7. Invest in trainingInvest in training

8.8. Share outputsShare outputs

9.9. Improve DB toolsImprove DB tools

Universities…Universities…

1.1. Assess needsAssess needs

2.2. Identify expertsIdentify experts

3.3. Set deliverablesSet deliverables

4.4. Find incentivesFind incentives

5.5. Optimize processOptimize process

6.6. Create DB toolsCreate DB tools

7.7. Launch degreeLaunch degree

8.8. Publish findingsPublish findings

9.9. Improve standardsImprove standards

universities as partners in measuring e-business and ict for development unctad expert meeting on...

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