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Maria Maria Restaurants

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Karl Hess, Controller for Maria Maria Restaurants, had a common IT problem - old, cranky hardware and outdated software. Another problem was disparate systems for their point-of-sale and back office needs (such as accounting). Maria Maria was continuously having issues with their server structure and experiencing periodic hard drive failures that impacted their phones, voice mail, transmission of credit card batches, etc. Karl knew it was time to implement a more sophisticated IT infrastructure, but needed to do so at a good price point.

What made you choose Unitedlayer as your IT outsource partner?

I wanted a partner that would address my needs in a very specific way, and offer great service at a fair price. Unitedlayer was the complete package - no pushy sales pitch and a very straightforward, intelligent manner that gave me confidence right from the beginning. They offered sensible, thoughtful recommendations; and impressed me as being extremely smart and good at what they do.

How did United layer help you address your challenges?

Initially I spoke to Ed Buck, VP of Services & Support, as well as Unitedlayer's CEO Abhijit Phanse. They, targeted the conversation directly to my requirements, which were to get our servers out of the closet and minimize hardware failures. They suggested setting up a private cloud and moving to a data center to improve capability and keep my costs under control. Virtualizing our accounting software was a key recommendation, and Ed demonstrated how it could be the best solution.

What did you appreciate most about Unitedlayer during your migration?

Unitedlayer's biggest value was walking me through the migration; taking 12 servers and reprovisioning them into the data center. It was a fairly smooth transition - the team is focused on the customer and extremely service-oriented. Ed was very consultative and flexible; and effectively talked us through solutions we knew nothing about, while also overseeing the migration and implementation to ensure everything went smoothly.

•• Thanks to United layer, we now have an IT solution for which we have 100 percent confidence. ''

What stood out for you in working with Unitedlayer?

The support - Brian and Robert from the technical team went above and beyond dealing with what we asked them to do. The Brian's and the Robert's in a company like this make all the difference. They are extremely good at follow-up - an amazing team. These guys are very smart, they know the questions to ask and their response time is excellent.

Now that you are a customer of Unitedlayer, what value have you received?

We now have a solid Private Cloud infrastructure, mostly virtualized; an IT solution for which we have 100 percent confidence. We have better hardware, more processing power and better operating systems. And with Unitedlayer, we now have access to a large pool of IT talent we didn't have before. This is a huge advantage to have expanded our talent pool from one person to a small army.

•• The support team at Unitedlayer is very smart, they know the questions to ask and their response time is excellent. ''