united way 2-1-1. “bringing people and services together”
TRANSCRIPT
United Way 2-1-1
“Bringing People and Services Together”
Topics• Poverty in Utah• United Way of Salt Lake• 2-1-1 Information Center• Community Partners/Programs• Why 2-1-1?• Call to Action
Utah Today• Poverty in Utah is 10.6% (256,432
people) 89,751 children live in poverty 14,250 seniors live in poverty
• Roughly 345,000 Utahans face food insecurity each day Utah Ranks 4th in the nation for food
insecurity – highest food insecurity growth in the nation
• Why United Way?
Meets the mission and vision of United Way of Salt Lake
Recognize value of a community asset that connects residents of Utah to programs, services, and organizations that can offer them assistance
Allows UWSL to connect the community and donors to meaningful volunteer opportunities
Align corporate partner interest with community needs
Utilize UWSL public policy strategies to create long-term sustainable funding for 2-1-1
UNITED WAY AND 2-1-1
“2-1-1 is an easy to remember telephone number that connects
people with important community services and volunteer opportunities.”
My child is on drugs
I want tokill myself
I need to find childcare I want to
volunteer
We can’t help with
that
I don’t know, please hold.
I’ll try to transfer you to
an agency who can help
We only do senior daycare
We don’tserve your
area
I can’t pay my rent
We don’t need
volunteers
I don’t know about those resources
We only know about domestic
violence programs
2-1-1
I can’t pay my rent My child is
on drugs
I want to kill myself I need to find
childcareI want to
volunteer
Suicide Prevention
Hotline
Child CareResource
And Referral
RentalAssistance
Program
VolunteerCenter
DrugRehabilitation
Center
2-1-1, how mayI help you?
Yes, I can connect you with
someone who can help…
2-1-1 Information Center• Trained Information Specialists answer
requests for help, assess situations, prioritize needs, and help families make connections to appropriate agencies and programs
• Accessible in 140 languages• Free call
2-1-1 Toll-free 1-888-826-9790
• Resource database• Statewide/community outreach
2-1-1 Call Activity
• 115,277 statewide calls in 2011 Housing/Income support Health care Food assistance Government services Holiday programs Utility assistance Mental health
Resource Lists/Directories/Newsletters
• General resource lists for each county in Utah
• Specialized lists• Health and Human Services Directory
Salt Lake, Summit, Tooele and Davis
www.211ut.org
www.211ut.org
www.211ut.org
2-1-1 Community Point
2-1-1 Community Partners
• State of Utah• Counties/AOGs• Homeless Agencies• UCAPA• United Ways• Salvation Army
2-1-1 Special Programs
• Volunteer Income Tax Assistance (VITA)
• Salvation Army Holiday Assistance• Medical Home Portal• Foreclosure Prevention• Women in Education Project• Disaster Response
Disaster Response Preparedness
• VOAD• Health Departments• Medical Reserve Corps• Utah Emergency Animal Response
Coalition• Utah Special Needs Registry
2-1-1 Volunteer Center
• Supports volunteer coordinators• Offers database of agencies and
opportunities• Links volunteers and opportunities• Volunteer recognition• Summer of Service youth program
Why 2-1-1?• People need help finding help• Offers simple access to services• One-number access to a wide range of
service information• Quality referrals eliminate need for
multiple calls• State-wide offers I&R to rural areas• Updated public information can be
disseminated quickly
For Our Community, 2-1-1…
• Is a social barometer and community planner
• Relieves misdirected calls to government and non-profit agencies
• Decreases misuse of 911• Provides community wide referrals
often beyond the original question
FY 2013 2-1-1 Plans
• Expand use of new Community Point on-line database
• Statewide 2-1-1 Utah Collaborative• Statewide outreach• 2-1-1 US • Increased call volume• AIRS Accreditation• Disaster Preparedness• Davis/SL/Tooele/Summit Directory• Volunteer Center Enhancement
Call to Action • Familiarize yourself with
www.211ut.org• Tell people about it
Individuals Agencies Civic groups
• Help us have a complete database• Ask us to come and present on 2-1-1• Let us know about special projects that
can use 2-1-1 support
2-1-1
I can’t pay my rent My child is
on drugs
I want to kill myself I need to find
childcareI want to
volunteer
Suicide Prevention
Hotline
Child CareResource
And Referral
RentalAssistance
Program
VolunteerCenter
DrugRehabilitation
Center
2-1-1, how mayI help you?
Yes, I can connect you with
someone who can help…
United Way 2-1-1Dial 2-1-1 from anywhere in the state
1-888-826-9790
www.211ut.org
Monday – Friday8:30am to 6:00pm
After hours voice mail
Thank you