Carrier Commercial ServiceCarrier Commercial ServiceUNITED TECHNOLOGIES CARRIER CORPORATION

COMBINING EXPERT SERVICE AND PLANNED EQUIPMENT REPLACEMENT

Carrier Commercial Service

Meeting Every Facet of YourCommercial Service Needs

One Trusted Source for End-to-End Commercial ServiceIntroducing the most comprehensive commercialHVAC/R service organization in the business. And it can be your organization—a trusted partner youcan call on for anything and everything related toyour HVAC/R systems. Whether you have one commercial building, or multiple sites nationwide,whatever your equipment and your facility require-ments, Carrier Commercial Service can help.

With Carrier as your end-to-end provider, you’llexperience a whole new level of service. You’llgain access to a wealth of resources— industry-leading engineering excellence, innovative and flexible programs and an unparalleled techniciannetwork. Our experts become your partners, helping you to move confidently throughout the entire lifecycle of your HVAC equipment.

Take a look at the diverse programs Carrier has created to serve our commercial customers. We’ve applied our extensive knowledge of HVAC/Rsystems—from selection, start-up and performance,to maintenance, refurbishment and replacement.More importantly, we’ve taken the time to under-stand the challenges and opportunities you face as a building owner or manager. And we’ve come upwith an unmatched range of service solutions thatwill allow you to optimize your building systems,minimize downtime and reap the financial benefits

of an efficient,well-managedfacility.

Circle of Service . . . . . . . . . . . . . . . . . . . . .3

Strategic Partnership . . . . . . . . . . . . . . . . . . .3

ServicePlus™ . . . . . . . . . . . . . . . . . . . . . . . .4

HVAC System Optimization . . . . . . . . . . . . .4

Building System Protection . . . . . . . . . . . . . .5

Variable Speed Drives (VSD) . . . . . . . . . . . .5

Predictive Maintenance . . . . . . . . . . . . . . . .5

Service USA . . . . . . . . . . . . . . . . . . . . . . . .6

National Service Center . . . . . . . . . . . . . . . .6

Controls Service . . . . . . . . . . . . . . . . . . . . . .6

Equipment Replacement . . . . . . . . . . . . . . .7

Financing Solutions . . . . . . . . . . . . . . . . . . .7

Extended Warranties . . . . . . . . . . . . . . . . . .8

Commercial Equipment Start-up . . . . . . . . . .8

Comfort Equipment . . . . . . . . . . . . . . . . . . .8

Remote Monitoring . . . . . . . . . . . . . . . . . . .9

Temporary Cooling, Heating and Power . . .10

Environmental Health and Safety . . . . . . . .10

Table of Contents

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Circle of ServiceCarrier’s Circle of Service encompasses all the deci-sion points in HVAC/R system ownership and manyunique aspects of Carrier service and support. Ourspecialists are responsive, skilled professionals whowill introduce you to Carrier’s innovative serviceprograms and help you choose from a compre-hensive list of customized solutions that areright for you:

• Installation and Start-up

• Extended Warranty

• Service Agreements and Predictive Maintenance

• Controls Service

• Non-destructive Testing

• Service USA

• Equipment Modernization

• HVAC System Optimization

• Strategic Partnership

• Turnkey Solutions

• Carrier Financing Solutions

• National Service Center

• Temporary HVAC/R and Power

Strategic PartnershipsCarrier’s strategic partnership team will give you an in-depth perspective on your infrastructure costs. This program can reduce operating costs and im-prove profitability, balance sheet and debt position.Additional benefits include increased available capital and enhanced shareholder value.

Using a collaborative approach with our customers,we follow a six-step process to identify the efficien-cy improvements and operating savings from HVAC system upgrades:

Intention —An initial Carrier/client meeting to discuss opportunities and intent.

Collaboration —The Carrier/client team conducts a comprehensive infrastructure analysis.

Strategic Solutions —Solutions are designed and project parameters and scope discussed.

Plan of Action —The final project proposal is presented for approval.

Implementation —The project is executed.

Continuing Partnership —The team works together on follow-up measurements and savings audits.

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ServicePlus™Carrier customers expectuncompromising service,quality and responsiveness.This is precisely why weoffer nationwide service systems supported by theindustry’s largest techniciantraining program.

Because your building’s HVAC system was designedand installed to meet specificoperating goals, we believethat your service contractshould be custom-tailored to meet your needs as well.That’s why we createdServicePlus—a remarkablyflexible, comprehensive set of servicing solutions availableonly through Carrier CommercialService. ServicePlus allows youto design a customized agreementspecific to your operating andbudgetary needs.

From “monitoring only” to multi-year planned maintenanceprograms, you choose the servicesthat support your operation’s strate-gic goals. Your service selectionscould include:

Preventive Maintenance —Reduce operating and energy costs, sustain levels of peak productivity, increaseequipment reliability and reduce repairs. Let the Carrier experts regularly inspectand maintain your building’s criticalequipment.

Full Maintenance —Receive all the benefitsof Preventive Maintenance plus repair or replacement of wearing parts that may fail unexpectedly for true peace of mind coverage.

Predictive Maintenance —Increase unit reliability andintegrity while minimizing equipment failures.

Repairs and Emergency Service —Includes guaranteedlabor and material costs with all work performed byCarrier-trained and certified technicians.

Customized Services —Minimize system interruptionsresulting in reduced costs and increased reliability.

Technology Enhancements —Achieve cost savings associated with increased equipment efficiency and compliance with the Clean Air Act.

Service Options —Select only the services you need to provide the most cost-effective methods to maintain your building’s infrastructure.

HVAC System OptimizationAt Carrier, system optimization is farmore than a tune-up. HVAC/R equip-ment performance can degrade overtime and increase your operating andmaintenance costs. Using Carrier’sSystem Optimization Service you can recapture—and evenimprove upon—the original performance of your chilledwater, air distribu-tion and controlsequipment. Through thisinnovative program, Carrierexperts will precisely identifyenergy drains and system inefficien-cies, and implement correctiveactions to revitalize your systemand your profitability.

For Building Owners andFinancial Managers…Carrier can design conservation andmanagement strategies to helpreduce utility demand charges andlong-term operating costs. We perform assessments and provideguidance for replacement of selected

components to help you avoid large capital expendi-tures and provide financing options for affordablesystem enhancements.

For Facilities Managers and Engineers…Carrier can conduct a comprehensive HVAC/R sys-tem evaluation, including metering each componentfor an in-depth, precise understanding of energy use patterns and costs. Service agreements andremote monitoring options are available for ongoing performance tracking and system adjustments.

Building System ProtectionA year-round service partnership with Carrier canhelp optimize your HVAC equipment’s efficiency,

save money, help you make strategic managementdecisions and free you from the anxiety ofunplanned downtime. It’s the best way to ensure critical comfort needs, meet regular service requirements and avoid adverse consequences. This value-added partnership provides customized service solutions foryour building systems.

Preventive Maintenance• Regularly scheduled inspection and service

• Peak performance optimization, reducing energy expenditures and prolonging component life

Predictive Maintenance• In-depth analysis with sophisticated equip-

ment improves operating efficiency, increases reliability and minimizes costly downtime

• Testing can include vibration, thermograph-ic, eddy current and motor insulation testing

and chiller tube and chemical analysis

Energy Analysis• Comprehensive evaluation of your building

infrastructure and the system’s energy use

• Analysis of how your energy dollars are spent and how to reduce your short and long term utility expenses

Comprehensive Building Management• Detailed review of HVAC/R and control systems

• Comprehensive evaluation and recommenda-tions to gain returns up to 100% in system improvements

Variable Speed Drives (VSD) VSDs are one of the most cost-effective ways tomaximize efficiency and reduce operating costs.They can be a key strategy in your overall energymanagement plan. Through strategic alliances with top VSD suppliers,Carrier offers VSDs for chiller,pump, fan and VAV system app-lications. We provide completeturnkey solutions to maximize energy savings and improve system control.

Advantages and Benefits• Optimized efficiency at

part-load conditions

• Reduced energy consumption and immediate cost savings

• Quick payback on investment

• Added flexibility for changing building requirements

• Reduced motor wear for increased operational life

• Quieter operation

• Lower maintenance costs

• Possible utility incentives

Predictive MaintenanceWith predictive maintenance, you’ll identify potentialproblems before costly breakdowns occur. Usingtoday’s most advanced testing technologies, CarrierCommercial Service can discover hidden buildingsystem problems and help you avoid needlessdowntime and inconvenience to occupants.

Predictive Maintenance continued

Predictive maintenance can prolong equipment life and defer replacement expense. It helps to control energy costs and prevent overtime costs for unscheduled repairs. For process applications, it will ensure continued production without the concern of related HVAC equipment failure.

A Full Range of Testing Keeps You Informed• Building Survey and Analysis

• Vibration Analysis

• Thermographic Testing

• Eddy Current Testing

• Chiller Tube and Chemical Analysis

• Motor Insulation Testing

Service USA Service USA is a national service program usingCarrier’s own factory-trained HVAC professionaltechnicians. As a Service USA customer, your HVAC equipment will receive consistent, high quality and cost-efficient servicing—regardless of location.

Each Service USA contract is written to meet yourspecific application’s requirements. For the ultimatein system accounting, you’ll receive summarizeddata to lighten your management load, up-to-dateequipment lists and condition reports, preventivemaintenance schedules and custom-designed billing best suited to your needs.

Carrier’s 24/7/365 CustomerSolutions Center, is located in Charlotte, NorthCarolina, providing aconvenient, singlepoint of contact.

National Service CenterCarrier’s National Service Center (NSC), strategicallylocated in Houston, Texas, has the HVAC/R expertiseto optimize your equipment and keep your facilityoperating efficiently. NSC capabilities include:rebuilding, re-manufacturing, re-tubing, repairing,reselecting and refurbishing all brands of HVAC/Requipment. Regardless of the size of your equip-ment or operational concerns, the NSC team willbring experience and expertise to evaluating yoursituation and achieving your operational goals.

• Effective solutions to lower operating costs, reduce bottlenecks and increase the capacity of your Carrier & Non-Carrier equipment

• Advanced tools & techniques for the highest quality fabrication and refurbishment

• Highly skilled technicians experienced on all HVAC/R equipment and accessories

• Flexibility to accommodate scheduled shut-downs in your facility or to complete work at the NSC site

• Long-term partnerships to deliver bottom-line benefits and peace of mind

Controls ServiceCarrier Corporation engineers some of the mostadvanced HVAC/R and building system controls onthe market today. With Carrier’s Controls Service,our technical expertise goes to work for your facility year-round. Electrical and mechanical components in your HVAC/R systems are designedto work together — and with Carrier’s world-classexperience in controls, your system will get theattention it needs to minimize risk and maximizebenefits to you.

Precise Energy Management• Equipment life assessment to assist with

capital expenditure planning

• Data tracking and trend reporting to facilitate system analysis, evaluation and effective action

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• Cost avoidance

• Carrier Service Agreement to avoid unexpectedrepair expenses and downtime

• Performance monitoring for proactive adjust-ments and fine tuning, and faster response toproblems through online support

Assisted Diagnostics• From troubleshooting to corrective action,

this remote service helps you to assess whether a specialist needs to be dispatched, and to respond quickly before problems become serious

Training• Purchase blocks of training time at your

facility, according to your requirements,on your equipment, for effective, “hands-on” learning

• Carrier controls specialist to walk you through the complex data that controls systems can generate and create custom reports

Equipment ReplacementWhen older, inefficient HVAC systems need replac-ing, choose Carrier’s planned capital replacementTurnkey Optimization Program (TOP). Carrier hasformed strategic alliances with the biggest and bestproviders of ancillary products and services to provide single-source system solutions for all your

HVAC needs.

And to help supportyour economic strategies,

we offer Financing Solutions,allowing you to take advantage of

the latest equipment and services without a large,up-front cash outlay.

Turnkey Solution in Seven Easy StepsAssessment —Expert assessment and analysis of yourbuilding’s aging HVAC equipment

System Design — Comprehensive design of optimalsystem integration and control

Equipment Selection —The most advanced energy-efficient equipment available in the marketplace

Product Management —Complete turnkey solutionsfrom a single source supplier—Carrier

Start-up and Extended Warranty — Start-up and commis-sioning of your equipment by the world’s leadingHVAC manufacturer

Service —Customized service plans suitable for any budget

Financing —Flexible financing, with more alternatives for payment

Financing SolutionsTake advantage of state-of-the-art HVAC and buildingsystems, while preserving capital for your core busi-ness operations. Carrier Financing Solutions was cre-ated to help you meet your building and financialgoals in one comprehensive package. Together withour team of lending partners, we provide a strategicsolution to your funding needs.

Our customers have come to expect the best fromCarrier when it comes to HVAC system needs. Nowwe’re also the leader and innovator in providingfinancing solutions.

• Convenient single source for design, equipment, service and funding

• Diverse and creative financing choices customized for your business

• A multi-lender network for top-of-the-line funding options

• Flexible packages that can accommodate future needs

• Cutting edge, web-enabled application and tracking process

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It also means consistent, nationalstart-up pricing— a benefit forbudgeting with multiple geo-graphic locations.

Add the confidence of workingwith Carrier Commercial Service

technicians, with the most up-to-date training on allHVAC products, controls and systems, and completefactory support with direct access to the engineerswho designed the equipment.

Start-up service is available for:

• 19 Series centrifugal chillers

• 23 Series screw chillers

• 16 Series absorption units

• 48/50 Series rooftop units

• 30 Series air and water-cooled chillers

Comfort EquipmentIf your building is equipped with rooftop units, a split system, or a condenser unit with building systems controls, then you are a unitary products customer and will benefit from the service Carrierprovides for all makes and models of unitary equipment. With coverage across the United Statesand Canada, Carrier Commercial Service is poised to

answer routine and emergencyservice calls, provide annual andmulti-year maintenance optionsand perform preventive mainte-nance on your unitary equipment.

Carrier’s planned service, factory-trained technicians are attentive todetail, equipment safety and com-ponent efficiency. They will helpensure consistent, comfortabletemperatures within your space,and increase the reliability ofyour unitary equipment.

Extended WarrantiesCarrier Commercial Serviceoffers optional extended warranties for greater pur-chase flexibility designed tomeet individualized operationand budget requirements. An affordable one-time investment extends your original factory warrantedequipment protection—and all work is performed by fully qualified, factory-trained Carrier technicians.

Keep your HVAC systems operating properly andyou’ll avoid the risk of potentially high repair costsshould a component fail unexpectedly.

Options Include• 1st year labor coverage

• Parts and labor coverage—complete unit or compressor only, years 2 – 5

• Parts-only coverage— complete unit or compressor only, years 2 – 5

• Parts-only coverage — heat exchangers, years 6 – 10

Optional Warranty Coverage• 19 Series centrifugal chillers

• 23 Series screw chillers

• 48/50 Series rooftops

• 30 Series air and water-cooled chillers

CommercialEquipment Start-up

Carrier Commercial Serviceprovides OEM factory-trained experts to start-upyour Carrier HVAC equip-ment—a critical first step for optimum performance,safety, reliability and yourpeace of mind.

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Flexible Service Agreements

• Carrier’s ServicePlus software creates unitary service agreements to meet all yourequipment needs

• Carrier and non-Carrier branded unitary equip-ment can be included in your unique service agreement

• Single- or multi-year unitary service agreements ensure that your equipment gets the service it needs at the time it is needed.

Predictive and Preventive Equipment Service

• Regularly scheduled inspection and service of your unitary equipment to minimize downtime and unscheduled repairs

• Peak performance optimization, reduced energy expenditures and prolonged unitary equipment life

• Improved operating efficiency of your unitary components

Remote MonitoringCarrier knows exactly what it takes to keep your equipment runningsmoothly, efficiently and cost-effectively. We’ve combined thisknowledge with today’s most advancedcommunications technology to deliver aRemote Monitoring service designed to saveyou time and money— and will give you round-the-clock peace of mind.

No matter where you’re located, we can providecontinuous equipment monitoring that will detectproblems earlier, remedy them sooner and provideyou with valuable information for energy savingsand operating cost reductions.

Remote Monitoring is perfect for companies withmultiple sites, ensuring the same top level of servicefor all your buildings and enabling a consolidatedpicture of all your HVAC/R operations. But whetheryou have one building or many, Carrier’s RemoteMonitoring service is flexible, allowing you tochoose the customized program that’s right for you.All this in a cost-effective package that puts Carrier’sown expert technicians at your service every day.

When you choose Carrier Remote Monitoring, youget much more than routine service. You get anindustry expert that you can depend on 24-hours-a-day, 7-days-a-week, 365-days-a-year.

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Temporary Cooling, Heating and PowerHVAC systems are an integral part ofindustrial and com-mercial buildings,and any form ofunplanned equip-ment shutdown isunacceptable.

Carrier’s HVAC Portable Systems ensures that thecooling and comfort demands of your facility arealways met.

It’s the logical and economical solution for a varietyof planned or unplanned scenarios:

Equipment Failure —When an HVAC system breaksdown in a hospital, hotel, apartment or office building, it creates an immediate need for temporary cooling or heating.

Temporary Cooling or Power — Industrial applicationssuch as utilities, mining, petroleum, petrochemicaland manufacturing operations all have interim needsduring scheduled plant shut-downs.

Scheduled Replacement Conversion —With the availability of a portablesolution, equipmentreplacement or conversion can beaccomplished withoutdisrupting schedules.

Headquartered inHouston, Texas and supported by over 80 officesaround the United States, HVAC Portables offers a full line of reliable, portable power and temperature related equipment and services.

Portable equipment solutions include: water-cooledchillers, air-cooled chillers, transformers, air

conditioners, air handlers, electric heaters, cooling towers, pumps, generators, walk-in coolers, ice machineswater hoses, valves and fittings, flex duct cables, fueltanks and distribution panels.

Environmental Health and Safety At Carrier, Environmental Health and Safety (EH&S)is a concept that is continually evolving and expanding to embrace new developments in ourfast-changing world. Carrier’s EH&S program is anemphatic commitment to the highest standards ofenvironmental protection and human safety in theworkplace—as well as a pledge to protect the widerworld that is the environment for us all.

We create an arena of continuous improvement—through a cycle of defining strategies, education, monitoring our results, and taking corrective action. Of course, preventing injury is our first priority and is addressed in mandatory safety guidelines, medicalprograms and emergency response plans—for ourfacilities and your job sites.

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Notes

©2003 Carrier Corporation 0203 WDBCo 808-317

Manufacturer reserves the right to discontinue,or change at any time, specifications or designswithout notice or without incurring obligations.

As the world leader in Heating, Ventilation and Air Conditioning, Carrier iscommitted to continuallyimproving the quality of comfort we provide to our customers.

But our level of responsibilityextends well beyond...

Carrier Corporation has identified six specific areaswhich directly impact how we, as a world manufacturer, balance our customers’ needsfor comfort with the environ-ment’s needs for responsibleconsumption.

These symbols graphically represent our six areas of concentration and will serveas visual reminders of theimportance of managing ourfinite resources.

Each one of us at CarrierCorporation believes that, for generations to come, successwill not only be measured bythe quality of our productsand systems, but also by howwe have improved the quality of life.

Step Up to a NewLevel of ConfidenceNow that you’ve been introduced to the full spectrumof Carrier’s unique service offering, we invite you toget the whole story. Contact your local Carrier com-mercial representative for detailed literature on eachof our programs. We’ll provide everything you needto create a customized service program preciselytailored to your needs.

Find out how good it can be to place your confidence — and your HVAC/R equipment— in thehands of the industry leader. To learn more, call your local Carrier service office or visit us online at www.carrier.com.