united nations conference on trade and development tunis 20 june 2003 presented by: alfie naidoo...
TRANSCRIPT
United Nations Conference on Trade and Development
Tunis 20 June 2003
Presented by: Alfie Naidoo
Electronic Commerce Strategies for Development
A perspective from Absa Bank
2
Contents of the presentation
Absa in context
Results of Absa’s e-Commerce strategies
Enabling e-Commerce in Africa
3
The Absa Group is the product of two major mergers in the early 1990’s
United
Allied
Volkskas
+
+
=Amalgamated
Banks of South Africa
April 1991
Historical overview
The Absa Group
+
Bankorp• Trustbank• Senbank• Bankfin
April 1992
=
Retail banking
Commercial banking
Corporate & Merchant banking
International Operations
Africa Banking Operations
Absa Bank
Other Activities
Absa Financial Services
Life Insurance
Short-term insurance
Insurance Broking
Trust & investment services
Employee benefits
Asset management
Property development
Pension payments
Group activities
5
Customers
Individual
Affluent market
291,473 customers
Middle market
3,870,829 customers
Mass market
816,100 customers
Corporate market
2,183 customers
Business market
431,174 customers
Largest customer base in SA (5,5 m)
Corporate
6
Contents of the presentation
Absa in context
Results of Absa’s e-Commerce strategies
Enabling e-Commerce in Africa
7
A comprehensive distribution footprint
ATM 3,700
ATM 3,700
CELL PHONE 13,000
customers
CELL PHONE 13,000
customers
INTERNET400,000
customers
INTERNET400,000
customers
OUTLETS
623
OUTLETS
623
TELEPHONE 350,000
customers
TELEPHONE 350,000
customers
CUSTOMERCUSTOMER
8
ALLPAY
•Biometrically enabled
•Human assistance
•Expansion to include other banking services
Reaching our markets through integrated delivery
9
MOBILE ATM’s
•Reaching the under-banked
•Flexible reach
•Migrating transaction behaviour
Reaching our markets through integrated delivery
10
SELF SERVICE CENTRES
•Human assistance
•Bridging the digital divide through education
•Community involvement
Reaching our markets through integrated delivery
11
Contents of the presentation
Absa in context
Results of Absa’s e-Commerce strategies
Enabling e-Commerce in Africa
Critical Success Factors (CSFs)
• Trusted commerce communities
• Active participation and protection
• Socio economic climate
• Education
• Market segmentation
• Cost effective accessibility
•Governance
•Resources and funding
Commerce as we know it
Bank A Bank B
Business BusinessTrade
Banking
Buyer Supplier
Clearing
Settlement
B2B, B2C and C2C e-Commerce
e-Business
Clearing
Settlement
e-Trade
Business
Bank A Bank B
Consumer
B2B
B2C
e-Banking
e-Business
Business
Consumer
BankServ
e-Banking CSFs
Bank A Bank B
Clearing
Settlement
e-Banking
e-Tradee-Banking:•Infrastructure
•Cost effectiveness
•Market segmentation
•Multi channel delivery
•Payment streams
•Risk management
e-Business e-Business
BankServ
B2B CSFs
e-Business
Bank A Bank B
Clearing
Settlement
e-Business
e-Trade
e-Bankinge-Business:
•Internal processes
•Infrastructure
•Cost effectiveness
•Market segmentation
•Change Management
B2C CSFs
Bank A Bank B
Clearing
Business
Settlement
e-Trade
e-Banking
Consumer
“e-Individual”:•Tradition
•Trust
•Sophistication
•Socio economic impact
•Cost effectiveness
•Access to technology
•Convenience
e-Business e-Business
e-Trade CSFs
Bank A Bank BClearing
Settlement
e-Trade
e-Banking
Buyer Supplier
e-Trade:•e-Communities
•Infrastructure
•Cost effectiveness
•Market segmentation
•Legacy
•Convenience
•Change Management
e-Business e-Business
Tradition and Trust
The Total Commitment
e-Commerce
Ed
uca
tio
n &
Dev
elo
pm
ent
Co
st E
ffec
tive
Acc
ess
Tru
sted
Co
mm
un
itie
s
So
cio
Eco
no
mic
Clim
ate
Mar
ket
Seg
men
tati
on
Par
tici
pat
ion
& P
rote
ctio
n
Willingness to Change
Res
ou
rce
& F
un
d
Go
vern
ance
20
THANK YOU