Unit 4

People in Organisations

Pass 3/Merit 2Produce a job description and

person specificationReport on interview with Hannah

Pass 4Produce a letter of application and CV for

a jobComplete an interview for a job

Distinction 2Analyse how effective recruitment

contributes to an organisation’s success

The Recruitment Process

Stage 1: Identify the PostDo we want a teacher?

What subject

will they teach?

Full time or part-time?

Stage 2: Produce a Job Description and Person Specification

Stage 3: Advertise the Post

Job Centre Website

Newspaper

Stage 4: Shortlist

Stage 5: Interview

Stage 6: Offer the Post

Stage 7: Ask for References

Stage 8: Inform Unsuccessful Applicants

Why does Brighouse High School need to recruit the right

people for the job?

How important is effective recruitment for the School?

The quality of the staff affect:

• Behaviour of students

• How much students enjoy school

• Examination results

• Image of the school

• Future applications

Job Description

- Detailed explanation of roles and responsibilities of the post advertised

- Refers to post available rather than person

Job Description Example

Receptionist

• To answer the telephone• To pass on messages• To greet visitors• To inform staff that visitors have arrived• To receive the post• To ensure visitors sign in• To undertake any reasonable task that the

owner asks

Job Description Activity

Using the worksheet provided, complete a job description for a Business Studies teacher at Brighouse High School.

• Brighouse High School

• Teacher of Business Studies

• Gill Wright

• Full Time

Business Studies TeacherBusiness Studies TeacherJob DescriptionJob Description

• To plan lessons• To mark students’ work• To attend parents evenings• To register students every day• To cover absent staff• To prepare students for examinations• To take part in extra curricular activities• To take on the role of a form tutor• To undertake any reasonable task

that Mrs Cresswell asks

Why havethis statement?

Activity

Watch the interview with Hannah. Use the worksheet

provided to make detailed notes on the types of work Hannah

does in her job.

Task

Write a report explaining that you interviewed Hannah.

Describe the duties that she has to carry out on a day-to-day basis.

P3M2

Customer Assistant at Tesco

• Stack shelves immaculately• Take customers to a product they cannot find• Answering customer queries• Help warehouse staff with deliveries• Fill promotion displays• Display merchandising units• Ensure aisles are tidy and clear• Work on the cash tills• Pack bags for customers and/or assist with

carrying bags to cars

Task: Produce a Job Description for a Specific Job

• Produce a job description for a customer service assistant at (Tesco)

• Include: Name of the business; name of the post, who they are responsible for, whether it is part-time or full-time

• Use the Brighouse High School design to help

P3

For M2:

– must create a headed notepaper design at the top and include all the relevant details about the business

– must show range of tasks that you will have to complete while doing the job – these must be explained clearly

– must have “concluding” statement that covers all eventualities

– must submit the report from the interview with Hannah

Task: Produce a Job Description for a Specific Job

M2

Job Description Example

Receptionist

• To answer the telephone• To pass on messages• To greet visitors• To inform staff that visitors have

arrived• To receive the post• To ensure visitors sign in• To undertake any reasonable

task that the owner asks

“concluding” statement that covers all eventualities

P3M2

Headed Notepaper

Plus

Address and Post Code of the store

On the back of the worksheet:

What makes a good teacher?

Write down four things that make a good teacher.

Pass 3/Merit 2

Produce a job description and person specification

Report on interview with HannahPass 4

Produce a letter of application and CV for a jobComplete an interview for a job

Distinction 2

Analyse how effective recruitment contributes to an organisation’s success

Tasks today …

• Produce a person specification for a customer service assistant at Tesco (P3)

• Write up a summary of the interview with Hannah (M2)

Person Specification

- List of all the qualities, characteristics and qualifications required to do the job

- Refers to the type of person the business wants to recruit

Person Specification Activity

Using the worksheet provided, complete a person specification for a Business Studies teacher at Brighouse High School.

• What qualities and characteristics are essential?

• Which qualifications are essential• Which qualities and characteristics are

desirable?• Which qualifications are desirable?

Business Studies TeacherBusiness Studies TeacherPerson SpecificationPerson Specification

Essential Qualities

• Ability to teach GCSE and A Level

• Good communicator• Good discipline• Well organised• Excellent attendance and

punctuality• Gets on with pupils• Helpful • Sensitive

Desirable Qualities• Ability to offer extra

curricular activities• Experience of teaching Btec

subjects• Can inspire pupils• Could organise and help with

trips• Imaginative• Cheerful• Polite

Business Studies TeacherBusiness Studies TeacherPerson SpecificationPerson Specification

Essential Qualifications

• Teaching qualification

• Degree in Business Studies

Desirable Qualifications

• Further degree

• ICT qualification

• Driving licence

• First Aid Certificate

Watch: Talking Heads and the interview with Hannah

Make a note of the characteristics and qualities required for the post

of warehouse assistant. What qualifications would be required?

Task: Produce a Person Specification for a Specific Job

• Produce a person specification for a customer service assistant at (Tesco)

• Include: Essential qualities, characteristics and qualifications; desirable qualities, characteristics and qualifications

• Use the Brighouse High School design to help

P3

For M2:

– must show range of qualities and characteristics that are needed to do the job effectively

– Use your Tesco headed notepaper at the top

– Must write a brief summary explaining (with examples) why you think some qualities are “essential” others are “desirable”

Task: Produce a Person Specification for a Specific Job

M2

P4

Complete an application and interview for a specific job

Watch: Talking Heads

Letters of Applicationand CVs

Application FormsArriving at the store

Complete the worksheet:Do’s and Don’ts of interviewing

P4

TescoApplication

Form

Application Form

• Using the form provided, complete an application for the post of Customer Service Assistant at Tesco PLC.

• Take care with presentation, spelling and grammar

P4

Curriculum Vitae: CV

• Personal details

• Education

• Work experience

• Hobbies and interests

• Names and contact details of two referees

P4

Letters of

Application

Headed Notepaper:Your address, telephonenumber, e mail, mobile phone number etc

You start here

Format forLetter of

Application

P4

Letter of Application

Aim:• Read the job description and person

specification and write a letter that shows you can do these tasks and have these characteristics.

Work Experience:• Year 11 work placement• Any part-time work• Any voluntary work• Baby sitting

P4

Letter of Application

Responsibilities:• School prefect• Team captain• Team member• Librarian Outside interests:• Scouts/guides• Sport• Any activities you do outside of school

P4

Starter Activity:

Listen to the question and hold up the card that is

the correct answer.

Work completed so far …

• Job Description

• Person Specification

• Application form for Tesco

• Letter of application

• CV

Objectives today …

• To re-cap on the types of documents used in the recruitment process

• To understand the preparation required before an interview

• To understand how to create a good impression at an interview

• To understand what “not to do” at interview

What do you know about interviews?

Imagine you are giving some advice to your friend who is due to have an interview for a job.

1. Write down what preparation your friend needs to do before they go to the interview.

2. Write down what you think your friend needs to remember to do while they are being interviewed.

3. Write down a list of things they should NOT do at interview.

Total up how many statements you have in each box.

Finish watching the “Talking Heads” DVD. Watch the performance of the six

applicants and complete the “Do’s and Don’ts of

Interviewing” worksheet.

P4

Tasks Today …

1. Finish all letter, CV, Job description, Person specification (P4 and M2).

2. Write up “Interview with Hannah” worksheet (M2).

3. Create an information sheet for your friend which explains the do’s and don’ts of interviewing.

Complete an interview for a job

P4

Using the worksheet provided, make notes on how you would

answer the questions if you were being interviewed for a job

at Tesco.

P4

In pairs, take turns to interview each other.

Complete the assessment sheet.

Overall Comment:“Overall, XXX completed a very good/good/satisfactory interview.

XXX was …… (comment on the appearance and behaviour of your interviewee)

XXX answered the questions very well/fairly well. XXX gave a good answer about …

I would/would not recommend XXX for a post at Tesco because ……

Analyse how effective recruitment contributes to an organisation’s success

1. Explain the main objectives of Tesco2. Describe the recruitment process Hannah had to

follow when she applied for the job at Tesco3. Why is it important for Tesco to produce a job

description and person specification before they advertise the post?

4. What might be the consequences if they did not produce these documents?

5. Explain why the interview process is effective for Tesco and how it will help the company achieve its objectives

6. Analyse the alternative methods Tesco could have used and explain why the company do not use them

D2

1. Tesco Objectives

1. To create value and choice for customers to earn their lifetime loyalty

2. To grow the core UK business

3. To expand internationally and focus on giving local customers what they want

4. To be as strong in non-food products (eg clothes, DVD and CD’s)

D2

2. Recruitment Process at Tesco

• Look for a local store advertising for vacancies

• Complete an application form (from Tesco website)

• Take the form to the local store that is recruiting

• Attend interview: tour of store, meet staff, interview with team leader, group activity answering questions, work shadowing employee on the till

D2

3. Advantages of using a Job Description and Person

Specification

• Easier to short list the applications – check person has necessary skills and qualifications

• Ensures person interviewing assesses the applicant accurately

• Meets equal opportunities laws – fair treatment of all applicants regardless of age, gender, race, disability

• Reduces chance of legal action by applicants

D2

4. Consequences if a JD and PS were not produced

• Could employ someone with the wrong qualities and characteristics

• Could impact on sales and profit• Costly to dismiss an employee for incompetence• Company could get sued if equal opportunity

laws are not followed• Could result in court action• Affects the image and reputation of the

supermarket

D2

5. Why the interview process is effective

• Look for local store – only get applicants where they are needed locally

• Apply via website – convenient for applicants, saves on postage for Tesco

• Group exercise – can compare all the applicants together in one group

• Individual interview – better for people who are shy

• Work shadowing – applicant can experience the job first hand

D2

Alternative Methods Tesco could use

References:

• School do not know applicant in a supermarket situation

• Referee may be biased (give an example)

Aptitude Tests:

• Ability in maths and English not as important as personality and being able to work in a team

D2

Homework:

Visit your local Tesco store and complete the questionnaire,

assessing whether or not Tesco’s recruitment strategy

works effectively.

D2

Add a conclusion to D2:

Based on your observations, do you think the recruitment

process at Tesco is effective?