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Unit 1.05 MANAGING TEAM CONFLICT

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TEAM CONFLICT Conflicts, differences, disagreements Natural result of people working together Due to: Personal factors Values Social factors

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TEAM CONFLICT Conflicts, differences, disagreements Can be constructive Exciting Refreshing Good for job performance

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MANAGING TEAM CONFLICT: PREVENTION Preventive Strategies Determine ground rules Set goals Get team agreement Communicate openly Everyone has a voice and everyone listens

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MANAGING TEAM CONFLICT REACTION Reactive strategy Acting Use the authoritarian approach Tell the group what the resolution will be Useful in emergency situations or when emotions are high

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MANAGING TEAM CONFLICT REACTION Reactive strategy Adjusting Give and take to reach a middle ground Good when a quick temporary solution is needed

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MANAGING TEAM CONFLICT REACTION Reactive strategy Accommodation Sacrificing self concerns to yield to another person Used when one person is wrong or more can be gained later Must separate thoughts from feelings

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MANAGING TEAM CONFLICT REACTION Reactive strategy Avoiding Withdrawing, sidestepping or postponing the issue Effective when conflict is a symptom of bigger issue, has low importance, or a time out will take care of the conflict Explain why you are doing nothing and when you expect to deal with the process

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MANAGING TEAM CONFLICT Set up an environment so everyone knows the goal is resolution Make sure all members want to resolve the conflict

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MANAGING TEAM CONFLICT Generate solution options Team members must agree on which solution is most appropriate Implement solution option

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MANAGING TEAM CONFLICT Evaluate outcome Celebrate or start over!