unistalling and reinstalling citrix online plug-in …...uninstalling and reinstalling citrix online...
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Uninstalling and Reinstalling Citrix Online Plug-shy‐in for Windows 7
Disclaimer These instructions are provided to help you access LMHS Gateway Doing these steps will make changes to your device Lima Memorial Health System13 will not be liable for any issues13 that you
may experience on your device by following these steps
1 If you have any issues with accessing LMHS Gateway13 Uninstall13 Citrix Online Plug-shy‐in from Control13 Panel
2 Click on13 the Start Button
3 Click on the Control Panel
4 Click on Programs and Features
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5 Click and highlight13 the Citrix online plug-shy‐in13 ndash web
6 Click on13 the Uninstall
7 The Citrix plug-shy‐in will13 automatically be
removed from your13 device
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8To Reinstall Citrix Plug-shy‐in13 Sign
back13 on to the Citrix13 Gateway13 and
Log13 In
Click13 on Preference and then select Connection13 Preferences
9 Click on Deploy next to
Native Client
10 Click Download
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11 Click Save
(select13 destination
you would like to
save to ndash examples ndash Desktop C etc)
1213 Click Run
1313 You will13 then get a prompt letting you know
installation was completed successfully Click OK
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14 You may have13 to
click13 on the configure
link and add the site
to the trusted site
zone
15 This will be13 the13
direction13 for adding the httpgatewaylimamemorialor
g to the trusted site zone of13 your Internet Explorer settings
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16 Select your preferred
client by13 clicking the
black down13 triangle and
selecting the native
client and click13 Save
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5 Click and highlight13 the Citrix online plug-shy‐in13 ndash web
6 Click on13 the Uninstall
7 The Citrix plug-shy‐in will13 automatically be
removed from your13 device
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8To Reinstall Citrix Plug-shy‐in13 Sign
back13 on to the Citrix13 Gateway13 and
Log13 In
Click13 on Preference and then select Connection13 Preferences
9 Click on Deploy next to
Native Client
10 Click Download
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11 Click Save
(select13 destination
you would like to
save to ndash examples ndash Desktop C etc)
1213 Click Run
1313 You will13 then get a prompt letting you know
installation was completed successfully Click OK
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14 You may have13 to
click13 on the configure
link and add the site
to the trusted site
zone
15 This will be13 the13
direction13 for adding the httpgatewaylimamemorialor
g to the trusted site zone of13 your Internet Explorer settings
5
16 Select your preferred
client by13 clicking the
black down13 triangle and
selecting the native
client and click13 Save
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8To Reinstall Citrix Plug-shy‐in13 Sign
back13 on to the Citrix13 Gateway13 and
Log13 In
Click13 on Preference and then select Connection13 Preferences
9 Click on Deploy next to
Native Client
10 Click Download
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11 Click Save
(select13 destination
you would like to
save to ndash examples ndash Desktop C etc)
1213 Click Run
1313 You will13 then get a prompt letting you know
installation was completed successfully Click OK
4
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13 13 13 13
13 13 13 13 13
13 13 13 13 13 13
13
14 You may have13 to
click13 on the configure
link and add the site
to the trusted site
zone
15 This will be13 the13
direction13 for adding the httpgatewaylimamemorialor
g to the trusted site zone of13 your Internet Explorer settings
5
16 Select your preferred
client by13 clicking the
black down13 triangle and
selecting the native
client and click13 Save
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11 Click Save
(select13 destination
you would like to
save to ndash examples ndash Desktop C etc)
1213 Click Run
1313 You will13 then get a prompt letting you know
installation was completed successfully Click OK
4
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13 13 13 13
13 13 13 13 13
13 13 13 13 13 13
13
14 You may have13 to
click13 on the configure
link and add the site
to the trusted site
zone
15 This will be13 the13
direction13 for adding the httpgatewaylimamemorialor
g to the trusted site zone of13 your Internet Explorer settings
5
16 Select your preferred
client by13 clicking the
black down13 triangle and
selecting the native
client and click13 Save
13
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13 13 13 13
13 13 13 13 13
13 13 13 13 13 13
13
14 You may have13 to
click13 on the configure
link and add the site
to the trusted site
zone
15 This will be13 the13
direction13 for adding the httpgatewaylimamemorialor
g to the trusted site zone of13 your Internet Explorer settings
5
16 Select your preferred
client by13 clicking the
black down13 triangle and
selecting the native
client and click13 Save