unipro university 5 guidelines for training
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UniPro UniversityFive Guidelines for Training
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1. Training is an Investment
“Not a Cost”
It takes time with training…
• 1st Training 15%-20%
Retention
• 2nd Training 40% 55%
Retention
• 3rd Training 70% - 80%
Retention
Consider your options to
training3
Plant the seeds of growth if you expect a future
harvest…4
Measure goals and
results you want
to achieve
Prior to training
Remember… it’s your future
2. Don’t train a bad business process
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Training won’t make
bad employees better
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Lousy results is not
necessarily the fault
of training or the
trainer
Great employees will
however, leverage
training to be better…
3.Outsource Your Training
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Most people are not training GURUs…
Unless you’re an expert in ________?8
Call upon experts to help with your training
and acquire expertise needed to train your
people…
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This will:
– Save time
– Save money
–Boost productivity
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You can’t live long enough to make all
the mistakes yourself…
Learn from others.
Your house is flooded when you arrive home…
Who do you call?
PLUMBER?
DO IT YOURSELF?
4. Training builds
relationships with your
customers and your
employees11
• Relying on technology alone to build
customer relationships is an error
• Technology is important but only as a
business and communication tool
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Trained employees do more of:
• fulfilling customer expectations.
• filling desires and developing loyal customers.
• helping you know what customers want many
times better than the customer themselves.
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5. Training your people is not an option
Training is a must from hire to retire…
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• Training is a business strategy
• Trained employees interacting with customers
develops sales and profits
• Trained employees are more productive in
and out of the office
• Remember that our customers today are only a
“click” away from our competition.
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There’s More.…
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Get input from others who used training
• Try training
• Test it
Investing in your people is an
investment in “your future”
Remember…your company is
viewed by the people representing it.17
Remember… Training doesn’t cost …
it pays!18
UniPro University Offers :
What is the biggest need in your company today?
Distributor Management
Sales Training-
Purchasing and
Marketing
Product
Operator
On-Line Training
7 courses
8 courses
1 course
3 courses
9 courses
4 courses
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For more detailed information please contact:
Rick Collins– [email protected]
Tom Higgins– [email protected]
Jeanette Thompson- [email protected]
Floyd Warner - [email protected]
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UniPro University
Excellence in Foodservice Education
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