UNILEVER WHY FSSC 22000

CONTENT

Unilever Background Why FSSC 22000 Implementation Maintaining Certification Future – HPC 420 Conclusions

ABOUT UNILEVER - 2014

2 BILLION CONSUMERS USE A

UNILEVER PRODUCT EVERY DAY

190 COUNTRIES IN WHICH OUR PRODUCTS ARE SOLD

TURNOVER OF €48.4

BILLION AT END OF 2014

EMPLOYEES AT THE END OF THE YEAR

172,000

EMERGING MARKETS NOW REPRESENT

57% OF TURNOVER

UNILEVER QUALITY ETHOS

Food safety is a fundamental consumer expectation

Even the perception that our products may not be safe will damage our brands

Quality & Consumer

Safety must be measured to

drive improvement and eliminate

losses

Driving continuous

improvement requires

commitment from every level

of the organization

Certification in addition to our

internal verification

systems helps us to assure continuous

improvement

WHY FSSC 22000

WHY FSSC 22000 - BACKGROUND

• Until 2011 Unilever had no global requirement for external certification of its quality management systems or manufacturing sites.

• External certification was managed locally and driven by business needs

• Many Unilever sites held ISO 9001 certification and GFSI certification driven by customer needs • BRC, IFS, AIoB, YUM, AIB etc.

• Maintaining multiple certification standards is both costly and time

consuming

• There was an over riding need to simplify, standardise, manage certification in a co-ordinated way and ultimately improve quality and consumer safety performance

WHY FSSC 22000

• A feasibility study was carried out in 2010 comparing the Unilever Global Quality Standards to ISO9001, GFSI bench marked standards, ISO22000 and PAS220

• A pilot of FSSC 22000 at 4 pilot sites and was found to cover 76% of Unilever’s quality and consumer safety requirements

• Category Technology Good Manufacturing practice and quality management were not covered by FSSC22000

•FSSC 22000 was the certification scheme that was the best match with Unilever standards

Standard Requirements Number of Check points Unilever QMS & GMP 182

ISO 9001 47 BRCF/IFS 93

FSSC 22000 138

THE NEXT STEPS

• On the basis of the pilot it was agreed to adopt FSSC22000 as Unilever single global external certification standard for all of its 147 Foods manufacturing sites globally

• The project was driven by Group Quality – Unilever’s global Expertise Capability Team

• A certification body partner was selected by global tender

• The team developed a training program, rules of engagement, Gap Analysis Tool and time plan • Redesigned HACCP template & tool kit to cover all requirements of FSSC22000

IMPLEMENTATION

• Global communications packages were designed and delivered by live meeting

• Stake holders • Practitioners at site level • Regional Quality teams

• The project plan was co-ordinated by lead Group quality contacts in each region working with the CB

• The implementation time plan predicted a 2 year deployment program to certify all 147 Foods sites – 2012 to end 2014

IMPLEMENTATION

•The team plus the CB agreed to a training program, rules of engagement, Gap Analysis Tool and time plan •Redesigned HACCP template & tool kit to cover all requirements of FSSC22000

•Unilever/ CB joint training •CB- Certification standard & certification process •Unilever- Application of Unilever standards to meet certification requirements. Certification plans

•Pre-assessment/ Internal auditor training •Stage 1 •Stage 2

MAINTAINING CERTIFICATION

•Food Safety Team Leader COP’s •Take advantage of our scale •Review non-conformances and improvement plans • Incident prevention

•Training

•HACCP training accredited by the International HACCP Alliance

•FSSC 22000 •FDA FSMA Preventive Controls (coming soon)

MAINTAINING CERTIFICATION

•FDA FSMA preventive controls regulation gaps analysis

•Example HACCP systems •Example food safety plans (coming soon)

• Standardising on a single global standard has

simplified and improved performance •Global Food service partners have been asked to accept FSSC 22000 – Certified once recognised everywhere!

•GFSI has more to do to make the words a reality!

EXPECTATIONS OF CERTIFICATION BODIES

• Consistency • Auditors must apply standards consistently around the world • Auditors must understand corporate responsibilities vs factory

responsibilities

• Rigorous/ fair audits • Non-conformance trend analysis • Clear communication to factory personal

• Rationale for non-conformance • Immediate communication of observed non-conformance

• Well defined audit agenda

HOME AND PERSONAL CARE PRODUCTS CERTIFICATION

• PAS 420 • Home and personal care standard • Product safety management system standard • BSI • Steering group:

• DNVGL-Business Assurance, FSSC 22000, Henkel AG & Co., McBride, Metro AG, Unilever

• HPC 420 • Certification scheme acquired by FSSC 22000

• Unilever factories will be HPC 420 certified

Our brands are trusted by consumers around the

globe

Independent third party

certification is essential to protect our

brands

WHY FSSC 22000

FSSC 22000 was the best fit with Unilever’s

QMS

UNILEVER WHY FSSC 22000

QUESTIONS?