CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Unified communications:Lync becomes

your desk phone

Rodrigo Sierra – IT/CSPawel Grzywaczewski – IT/OIS

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Agenda

• VoIP strategy• Softphone benefits• Why Lync?• Lync features and demo• Unified messaging• IT Pilot

2

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

VoIP strategy

3

2003-2004

• INTIPs

2005

• Redundancy

2006

• Appliance servers

2007

• Audio-conference

2009-

• IP Phones

2011-

• Lync

Long-term strategy:• Offer advanced communication services from different domains• Propose a unique number used from a computer or/and GSM• Communication anywhere and anytime

PBX evolution towards IP:• Started back in 2003…• Integration and standardization• Maturity and stability of technologies and companies• Continuity: no service disruption

Alcatel-Lucent campus license:• Financial opportunity to develop IP telephony within the PBX

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

VoIP strategy

4

Unique number

Collaboration tools OIS services

PABX services

Mobility

CERN USER

Interactions

Interactions

Inte

ract

ions

GSMservices

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Softphone benefits

• Important in communication:– Contact with another person

• Mail• Phone

5

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Softphone benefits

• Important in communication:– Presence verification

6

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Softphone benefits

• Important in communication:– Clear message

• Communication with “Help Desk”– What is your name?– Pawel Grzywaczewski– ???????

7

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Softphone benefits

• Important in communication:– Instant access to important messages

• Voice Mail

• Also during important meetings

8

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Softphone benefits

• Important in communication:– Mobility

• Most of us have a mobile

• Conferences, official trips

• Roaming charges

9

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Softphone benefits

Contact Address Book, quick phone call

Presence verification Presence

Clear message Instant messaging

Instant access to the information

Voice mail -> Mailbox

Mobility/Charges Wi-Fi

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Why Lync?

• Microsoft/Mac compliant– OS evolution will be followed up– Interaction with Office, Exchange…

• Mobility– Smartphones compliant

• Competences within IT• Maturity

– Gateway vendors and Alcatel evolution (SIP)• Beta test for the first Multi-Purpose gateway from Audiocodes

– Redundancy solutions for Lync & Exchange• Cost effective for CERN• Support lines already in place• Scalable:

– Up to 8500 users and 400 simultaneous calls11

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Lync client as a telephone

12

• Lync server delegates all telephony configuration

• Preserve CERN investments:– External access & Least Cost Routing– Automatic user provisioning– Internal billing unchanged– Telephony costs supervision– HR & finance tools and reports

• Easy user migration:– User keeps his number, rights and billing tools

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Lync / PBX architecture

13Lync – internal accessLync – external accessAccess to voice mail

Mediation servers

Gateways

PBX

EdgeExternal user

Internal user

Front End servers

Exchange 2010 Unified Messaging

Active DirectoryMonitoring/Archiving server

IT/OIS

IT/CS

Audio-conferenceservers Switchboard Fire brigade

system

MonitoringProvisioning

Billing

GSMservices

Telephonyservices

Callcenters

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Integration

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Lync

• 1 Click to phone call, Address Book

• Presence

• Instant Messaging

• Voice Mail on Exchange

• On your computer

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How can you use it?

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Presence

• Check status and call

• If somebody is busy - tag him for the status change

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How it works – demo

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Forward my calls

• I’m on holidays but phone calls should be answered– Use Lync to forward to CERN numbers

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Delegation

• Somebody else should receive calls?• Somebody else can make a call using your number?• Supported:

– Windows client– Delegation to Lync users (not traditional phones)

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Team work

• Your “group” receive the call– Define your group (Lync users on Unified Communication)– Set up “Simultaneous ringing”

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Voice mail on Exchange

• I didn’t answer a call to me– You missed a call – you will see it in your mail client– Somebody really wants to call you

• Voice message is left• You can see/hear it in your Inbox

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Voice mail on Exchange

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How it works?

• Let’s check it!

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What is supported

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Lync on Windows Lync Mac Pidgin on Linux

Phone Calls X X NO

Address Book X X X

Presence X X X

Instant messaging X X X

Voice mail X X X – unified messaging

Mobility X X X

Devices

• You can use any device for audio output/input• We advise:

– Windows: Polycom CX 300. • Available in CERN Store catalogue

– Mac: Plantronics DSP 655 • Available in CERN Store catalogue

26

Mobile client – “beta version”

• Lync mobile client:– iPhone– Android– Windows Phone

• Manage your “Forward settings”• Presence• Instant Messaging• Calls (no VoIP)• Be careful on Roaming (data transfer!)

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Unified messaging on Exchange

• Lync users:– Voicemail on Exchange 2010– Enabled by default

• Traditional phone users:– Voicemail on Exchange 2010– Activation on demand

• Settings configuration:– Outlook – Webmail (OWA)– Call the number: (+412276)71111

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Proposal: two pilot projects in IT

• Voice communication on Lync– Pilot project within IT department– People owning a phone number can join (Win,MAC)– Help pages and subscription process on mmm.cern.ch– CERN pays for all calls - private calls via 111 or

mobile• Unified messaging (traditional phones)

– Pilot project within IT department – People owning a phone number can join– Help pages and subscription process on mmm.cern.ch

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Pilot objective

• Objective:– Verify the reliability of the system– Test the solution in real scenarios

• Expected results– Performance behavior on a large scale installation– Experience on operation and maintenance– Building an organizational knowledge database– Preparing a CERN-wide deployment

• Pilot environment:– 6 months duration

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If you would like to join

• Subscribe now! - The pilot will start after Easter• It’s simple – check mmm.cern.ch• Check help pages and FAQ

– Verify requirements– Known issues

• Don’t throw away your standard phone• Contact service-desk in case of problems• Give us feedback!

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Why to subscribe ASAP?

• Easy way to make phone calls• Presence• Instant messaging• Voice mail on your e-mail client• Mobility – no roaming charges (WIFI)• And moreover

– Missed call/voice mail notifications– Easy access to call management

• We have 10 Polycom CX300 to give away (FIFO) 32

Thank you