unified communications from west · what reasons would you use to consider a hosted, cloud, or...
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Unified Communications from West
• Transforming the way your business works & improving its performance
• Delivering world-class service• Uniting and deploying business technologies via a scalable on-
demand, cloud-based communications platform • Leveraging communication tools in a way that outmoded
traditional telephone carriers cannot
We Connect. We Deliver.
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Who We AreWest Corporation is a world leader in cloud-based, mission-critical voice, data and video communications infrastructure, services and applications to the enterprise.
Trends in Unified CommunicationsWhat reasons would you use to consider a hosted, cloud, or public cloud service for your firm’s unified communications?
To reduce capital outlay for hardware, software
To simplify our IT network and management.
To provide more flexibility for our business and IT
To get better performance, improved service
To focus IT teams on core competencies for our business
To avoid or reduce IT network/telecom headcount
To speed up migration to an all-IP network
To mitigate the risks of technology changes
To access specialized skills and expertise
49%
47%
42%
35%
33%
31%
28%
27%
25%
62% of CIOs say improved employee collaboration
is a top business driver for UC. 2014 State of Unified Communications, Information Week
96% of companies said UC essentially met or
exceeded their ROI expectations. From Information Week, State of UC 2014.
75% of Companies report an increase in
employee productivity through the use of mobile applications.
Forrester Research
96%
The Changing IT Landscape
• Continued Tight IT Budgets • Rapid Up/Downscaling
• Demand for Increased Responsiveness • IT Provides More Strategic Direction
• BYOD & Shadow IT – Consumerization
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What We Stand For
A global service provider with a true “cloud” infrastructure for the delivery of enterprise-class, mission critical, communications applications and services
Enabling enterprises to make the migration to IP-based Unified Communications as their business needs dictate
Delivering a complete UC solution and integrating it into an organization’s business processes and applications for a truly transformational experience
Committed to innovation in enterprise-class unified communications. Giving the enterprise access to technology that they lack the skills or resources to deploy themselves
A thought-leader in design, configuration management and support of next-generation application aware networks
Firewall
Computer
Printer
LAN WAN
InternetEnterprise
Computing Platform
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Maxxis Application-Aware Network
•Allows multiple carrier transport infrastructures
to act as a single network solution
•Unified routing tables, universal QoS capabilities,
MPLS, dial tone coverage nationwide and into international markets
•Complete visibility all while operating under a single network architecture
•Delivering a consistent set of cloud-based enterprise communications applications & services
A completely new approach to advanced network design, configuration, management & support
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Maxxis. A Fully Managed Network…Not Simply Managed Routers
VS
Maxxis
Dynamic routing on LAN and WAN
Full customer access to router with TACACS mgt
Feature rich IOS options
Personalized support from Cisco-certified teams
Robust Disaster Recovery tools & infrastructure
Flexible maintenance windows
Customizable QoS tagging
Proactive monitoring, detection & resolution
Carriers
No LAN-based dynamic routing
No customer access
Routers have single, carrier-defined IOS
Multi-tier call center structure with low-level agents, off-shore
support
No HSRP or carrier fail-over configuration
No BGP or BFD on the WAN side
Limited QoS configuration options
Reactive management, if circuit is down
• Bandwidth management
• Receive network alerts
• Monitor and analyze real-time network performance statistics
• Netflow traffic analysis
• VoIP monitoring
• IP address management
• View usage graphically
Monitor your servers, routers, WAN circuit infrastructure & facility environmental conditions
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Enterprise Network Management
Informed Insight = In Your Control
Comprehensive protection against network
intrusions, spam, viruses, phishing, spoofing & more
• No hardware set up and maintenance
• Redundant and geographically diverse infrastructure
• Eliminates single points of failure
• Monitored and managed 24 x 7
• Centralized web interface
• Powerful reporting engine
Comprehensive Solution Secures Your Network 11
MaxxSecure Unified Threat Management
Maxxis Public Internet
Redundant & Geographically Diverse Network Security Infrastructure
Location 1
Location 2
Best-of-Breed Network Security
For customers with a
legacy PBX
TDM Emulation
SIP Trunking
Fully Managed IPTo the Desktop
For customers with an
existing onsite IP PBX
For customers who need an
end-to-end solution Real-time call monitoring & call
detail reporting
Virtual DIDs at any location
4 to 6 digit dialing end-to-end across the enterprise with
unlimited local and on-net calling
Call recording & retrieval
Customer-defined disaster recovery and business continuity
VoiceMaxx Delivers
Voice Solutions Delivered 3 Ways
Uniform user experience across devices
and locations
Service packages aligned to user needs
Unlimited scale of users with burstable
calling capacity
Collaboration tools provide more effective
and efficient communication
Bring your own device with Jabber
Call recording and reporting
Cisco Integration
IP
Softphone
Voice
Mailbox
Local &
LD Web Portal
Unified
Messaging
SaaS
Applications
Desk
PhoneMobile
VoiceMaxx CE
More than Cisco HCS, it’s VoiceMaxx CE.
Cloud Contact Center
Telesales FinanceCustomer
Care
Compliance
QualityBack Office
Cloud Contact
Center
Cloud
Recording• Platform Choice
• Tiered Pricing
• Deploy Rapidly
• Self-Service Options
• Flexible
• High Scalability
West’s Key Differentiators
Quality
monitoring
Multi-
channel
outbound
Multi-
channel
inbound
Contact
recording
Workforce
management
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Resilient
Customer-centric
Hybrid IT friendly
Modular
Connected
UCaaS Architecture
• Staffed 24/7/365 with Cisco-Certified engineers
• Direct extension of your IT staff
A state-of-the-art facility delivering unrivaled customer
support - Tier 1 to Advanced Infrastructure
Engineering - on all Network, Voice and SaaS
solutions:
Continuous Monitoring for:
• Real-time call quality
• Circuit outages
• Network anomalies
• BGP routing tables
• Advanced deep-packet-level analysis
Enhancing Your IT Team
Certifications Include:
Comprehensive Management Supporting Your Team
Network Operations and Support
Industry Leadership
We Connect. We Deliver. | Unified Communications & Conferencing Services
Gartner Magic Quadrant for UCaaS, Worldwide: Our Consistent Leadership
• This report is the benchmark for ranking UC
companies based on stringent criteria: Vision &
Ability to Execute
• West positioned in the Leader’s Quadrant 5 years
in a row
• West is the only provider in the Leader Quadrant
focused on the enterprise, not SMB
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Cisco Expertise – Foundation for Success
#1 Collaboration Cloud Partner (Americas)
2016
#1 Commercial HCS provider (US) 2016
#1 CCA-SP provider (global) 2016
#1 WebEx reseller (global) 2016
West’s proven ability to deliver Cisco-based
solutions :
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Maxxis Application Ecosystem
Superior performance for critical cloud-based applications
Maxxis Application-Aware Network
We Connect. We Deliver. | Unified Communications & Conferencing Services
Next Steps
Deep Dive Conversation
with a Solution Design
Engineer
Equipment and Bandwidth
Analysis
Preparation for
presentation to your team
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Appendix
• West UC Clients
• VoiceMaxx CE Seat Types
West Unified Communications Customers
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VoiceMaxx CE Service Packages
• Virtual DID
• Support 1 device3
• Dial tone
Limited User Package
• DID & Dial tone
• Voicemail
• Optional Add-on Jabber for Messaging & Presence
• Audio conferencing
• Support 1 device
Standard User Package
• DID & Dial Tone
• Voicemail & speech to text
• Jabber (Desktop)
• DirecFax
• One to One Video
• Single Number Reach
• Audio Conferencing
• Call Recording
• Support Multiple Devices
Premium User Package
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• Thank you.