unified communications & collaboration solution · devices and networks requirements ... cisco...

IT-Symposium 2007 19.04.2007

1www.it-symposium2007.de

© 2007 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice

Unified Communications Unified Communications Unified Communications Unified Communications & Collaboration Solution& Collaboration Solution& Collaboration Solution& Collaboration SolutionAccess to voice & data services anywhere, anytime on any device

Uwe Welzel

Solution Principal HP Consulting & Integration

2 Copyright © 2007 HP corporate presentation. All rights reserved.

Table of contents

1. Introduction / Vision / Challenges

2. HP Unified Communications & Collaboration Solutions

3. Solution Architecture Overview

4. Summary

IT-Symposium 2007 19.04.2007


Work is what you do, not where you do it!Work is what you do, not where you do it!Work is what you do, not where you do it!Work is what you do, not where you do it!

By 2006:

“50 percent of the global enterprises will adopt highly mobile work styles.

Knowledge workers will spend 70% of their time working collaboratively and "outside the wall" of its formal workplace.

80 percent of knowledge workers will be absent from their assigned work stations at least 50 percent of the time.”

Gartner Group, 2004


• Too many disjointed devices− Office phone− Cell phone− Instant messaging− Email− Voice mail− Complex user interfaces

• Limitation of availability of application and presence information

• High Mail load (could lead to inefficiency and delay)

• Increasing demands for real-time communication

− Ad hoc conference calls− Distributed workgroups− Always-on− Always accessible− Decisions needed now

Information Workers are affected every day with:

Enterprise Communications ChallengeThe Information Worker’s Pain

IT-Symposium 2007 19.04.2007



• Increasing Mail costs due to− Increasing mail load

− Storage space

− Increasing management cost− lacking of standardization of mail system

and SLA’s

• Security− Access Control− Identity Management− Virus / Worms / Phising

• Compliance• Availability• Client Management• Cost transparency & billing• Increasing demands for real-time

communication− Ad hoc conference calls− Distributed workgroups− Always-on− Always accessible− Decisions needed now

Enterprise Communications ChallengeThe IT Managers Pain

IT Managers are challenged every day by:


How does it work today

Functionality

Cost

0m 1m 10m 100m 1km 100km 10.000km

Distancefrom desk

What happens when you move away from your desk?(Voice & Data)

IT-Symposium 2007 19.04.2007



Multiple channels,fragmented access

Fixed telephony

ITsystems:

E-mail, instant messaging,

conferencing, CRM, etc.

Cost

Limitedmanageability

Rigid

Lack ofcontrol

Multipleinfrastructures

Mobiletelephony

Infrastructure Networks Clients


Demo / Video

IT-Symposium 2007 19.04.2007



Table of contents




4. Summary


Unified CommunicationsThe goal….

Integrated Enterprise

Communication&

Collaboration System

(Voice & Data)

Common infrastructure Simplified and consolidated networks Any client

� One common infrastructure

� Higher degree of variable costs

� Comprehensive cost control

� More flexibility

� Full control and manageability

� Standardized hardware and software

IT-Symposium 2007 19.04.2007



work

mobile

home

Uwe WelzelUwe WelzelUwe WelzelUwe Welzel

Solution Principal

Enterprise Infrastructure Germany

HP Services Consulting & Integration

Skype: UweWHome IM: [email protected]

Work Email: [email protected]: 781 234Home 0221 555-5656Mobile: 0171 3357349Fax: (207) 555-9999Direct: (207) 555-1112Tel: (207) 555-1000

Skype: UweWHome IM: [email protected]

Work Email: [email protected]: 781 234Home 0221 555-5656Mobile: 0171 3357349Fax: (207) 555-9999Direct: (207) 555-1112Tel: (207) 555-1000

Work IM: [email protected] IM: [email protected] Email: [email protected] Email: [email protected]

Uwe WelzelSolution PrincipalEnterprise Infrastructure GermanyHP Services Consulting & Integration

[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]

Unified Identity AcrossDevices and Networks

Requirements

The requirements from the business…


Access to voice & data services, anywhere, anytime on any device

ProcessesPeople

ReduceAmountof

CommunicationDevicesper User

Reduce AttemptsFor

Getting SomebodyOn the phone

One TelephoneNumber

Click to dial

ConferencingVoice Video Web

ExchangingDocumentsAcross

Teams, Sites&

Companies

Mails Anywhere

&Pushed

ReduceAmountOf

Voice & eMails

Remote Wipingof lost/stolenDevices

Mobile AccessTo

BusinessApplications

PresenceInformation

IT-Symposium 2007 19.04.2007



Functions

The framework…

UnifiedCommunicationCollaboration

Access to voice & data services, anywhere, anytime on any device

ProcessesPeople

Access devices

Voice & DataFixed & Mobile Converged Networks

(VoIP/VoWLAN)

Telephony Integration

Real TimeCollaboration

Instant MessagingApp SharingConferencing

Mobilization of enterprise Applications

(Wi-Fi)

MailPortals

Management(end-to-end)

Security

BusinessApplications

PresenceManagement


Technology

The components…

UCC

WindowsMobileVistaOfficeiPAQ

AlcatelAvayaCisco

EricssonNortelSiemens

NortelGETS

Openscape/TCLCisco

Ericsson

OfficeCommunications

ServerHALO

HP PartnerSolutions

ExchangeSharepoint

HP Openview

MOM

ISAHP ProtectTools

OracleSAPSiebel

Microsoft…

Microsoft OfficeCommunicatorWebbrowser

Office

ProcessesPeople

IT-Symposium 2007 19.04.2007



Table of contents




4. Case study

5. Summary


Mail Exchange ServerMail on Demand Solution

Mission Crtitical Mail infrastructureServices, Software, Infrastructure

HP Reference Solution Architecture

ArchivingEnterprise Content ManagementArchiving and retrieval of documents to achive entrerprise wide legal compliance

Storage on Demand concepts

Securityvirusscan, active counter measures, spam, phishing

Security

Iden

tity

ma

nag

emen

t, V

PN

tunn

elin

g

Client

Mobile solutions, in Car solutions,Mobile Clients (IPAQ, Notebook, mobile Phone)Desktop

Software distribution & Client Management

PushmailWeb-based Access / Voice Access (OWA & OVA)

Unified Communications & CollaborationMicrosoft Office Communications ServerMicrosoft Office Sharepoint ServerTripple Play Communication / Conferencing(Voice, Video, Data)

•IP Conferencing•Collaborative Computing•Instant Messaging•Information & Application Sharing

To increase employee efficienciy, reduce project cycles and mail load as well as to lower communication cost.

Network Infrastructure

Voice/Data & Fixed/Mobile Convergence

IT-Symposium 2007 19.04.2007


Office

Office Communicator

Active Directory

Microsoft Exchange

Active Directory

Router

MSNAOLYahoo

Public IM -

Networks

Office Live

Meeting

Internet

How it works


POWERPOINT

SHAREPOINT

OTHERS …..

Contextual (Application)

Integration

Deflect (Smart Transfer)

to any device

Toast with Caller

Identification

Ad-hoc Conferencing

Telephony

Presence

Click-to-Dial

IT-Symposium 2007 19.04.2007



Using common infrastructure, management, securityand standardized HW/ SW platforms

From UCC vision to implementationDifferent route for each enterprise depending on needs and requirements

Mobile telephony -

IP telephony -

Enterprise applications -

IP network upgrade -

WLAN networking -

Portal -

E-mail upgrade/migration -

Unified Messaging -

Collaboration (audio/video) -

Presence/Instant management -

Management -Time

Company ACompany B

Solution elements

1

2

3

4

5

6

7

8

9

10

11

1

2

3

4

5

6

7

8

9


Table of contents




4. Summary

IT-Symposium 2007 19.04.2007


Business Goals and Drivers• Cost savings

− Reduced costs for telephone, voicemail & email

− Reduction of administrative overhead

• Productivity− Instant response

(key for e.g. dealing systems)− Shorter response times at

online discussions and for short questions

− Less media breaks improve communication flow

• Electronic meetings− Reduce travel (cost & time)− Short setup times (adhoc)

• Automation− Integrate into workflow− Compliance issues

• Customer Retention and Satisfaction

− internal and external− index / cross & up selling

Technology

Windows&

MicrosoftExchange

Always connected

CiscoGETSOpenscape

Low cost

HP PartnerSolutions

Highly available

HP Openview

MOM

Secure

CiscoAvaya

Fenestrae

Flexible

UCCBusiness Goals

andDrivers

Up to 80%reduction indowntimeSMS ROI 38-734%

c.$280 savings/user/year25% I/F

75% efficiency

Reduce I/F costsSave up to 30 mins/day

Rapid response

Cut telephonycosts



Work tools according to employee communication need

Corridor Warrior

Commuter Road Warrior

Time away from desk

0% 20% 40% 60% 80% 100%

Call Center agents

Stationary

IT-Symposium 2007 19.04.2007



One size does NOT fit all!Example of a Mobile Worker Categorization

Data

Voice


Savings• “Presence Management features and the ability to contact users away from their offices, result in 50% more answers” – Intel1

• Reduce phone and voice mail tag

− “Instant Messaging will reduce voice mail use by 10% to 15%” –Gartner Group

• “Enterprise wide IM deployment has improved communication, accelerated decision making, increased productivity and saved money… We estimate that we will save about $25 Million in the next three years.” – Intel 1

• 9 to 40 cents per min cost savings on conference calls

• 20% decrease in time to bring new products to market

• 20% decrease in time to locate key information

• 10% increase in speed to customer response time

• 66% reduction in time to complete regulatory processes

• 10% increase in customer retention - Independent study of Global 2000 companies

Source: 1 Intel White Paper – “Enterprise Instant Messaging – Intel builds IM into a global business communication tool”

IT-Symposium 2007 19.04.2007



Why HP?

� Experience – we use it!

� Best of breed – solution components (hardware and software), integration and delivery capabilities.

� Complete messaging and infrastructure services portfolio.

� History of successful Windows and messaging projects – over 14m seats of Exchange deployed

� Enterprise IT systems integration experience

� Service provider relationships

� Global reach

� Strong global industry partnerships.

� Microsoft relationship….

� Avaya, Cisco, Ericsson, Nortel & Siemens relationship


Microsoft relationship• Frontline Partnership

− Combines HP’s leadership in technologies & professional services with Microsoft’s leadership in operating systems & applications

• Microsoft developed Windows & Exchange on HP platforms

• Joint solution centres− Enterprise Solutions

− InTelco

− Outsourcing

− .Net

• Microsoft has acknowledged HP’s excellence

− Worldwide prime integrator for Windows 2003− Worldwide prime integrator for Exchange 2003/2007− Worldwide prime integrator for .net solutions− Worldwide prime integrator for BIZtalk server− Global services partner of the year

More enterprise classMicrosoft solution & technology

references than any other company

IT-Symposium 2007 19.04.2007



Summary � Unified Communication & Collaboration is not

a point solution, it is a journey for the enterprise

� The majority of the components needed are typically already in place

� Identify your starting point, and create a roadmap for the future

� Focus on tangible business results rather than technology

� Appreciate that different users have different needs, but make sure you have commonality on things like security, management etc

� Focus on ease-of-use and end-user behavior changes as these will be major success factors

� HP offers the entire portfolio, from business consulting and products all the way to support and management of the complete platform