Unified Communicationsas-a-service

Presented by:Wu Soong Woon UCC Cloud Director, APAC

Orange Business Services

Seeing Evil. Speaking Evil. Hearing Evil.

“The Transparent Leader”

“..era of hiding in Ivory Towers to one of open access, chat rooms, and message boards. In this new environment, ideas and opinions are shared, no holds barred, and there’s nowhere to hide!”

Seeing Evil. Speaking Evil. Hearing Evil

“In an old corporate landscape ..what you didn’t hear or didn’t see didn’t exist, and what you didn’t say couldn’t get you in trouble….Today its all about seeing, saying and hearing”

“By the time some figured out value of transparency, employees investigated, documents subpoenaed and even companies shut down.”

unified communications – tools for transparency in today’s competitive and ever-networked environment

unified communications - concepts

partition peering – avoid “pinball” moments

iconimation– identity and presence

consumerisation– “insanity is hereditary…….

you get it from your kids”

clarity in communications– what you see is warts and all…

(# of comms tools) x (# ways to comm) = communications overload

common business challenges

… have to use multiple methods of

reaching coworkers …

daily 52%

… unable to reach coworkers

on first try …

daily 36%

… results in delays and missed deadlines

monthly 22%

# of communication tools and applications growing …

6.4 types of devices

employeesincreasingly mobile …

27% traveling 1x month avg. impact on the business

• lost productivity• lost sales and revenue• customer satisfaction issues• inefficiency

…because employees are unreachable, sales and business processes stop

waiting for a person to respond or act

single user interface showing real-time and non-real time communications, across multiple devices and media types

suite of integrated communications tools: IM, messaging, telephony, mobile phone integration and conferencing

presence-enabled to quickly find a colleague and determine his/her availability to communicate, even before you start a session

customer benefits

ease-of-use - allow colleagues to quickly find each other, exchange IM, share documents, and launch a call or conference effortlessly

productivity – speed-up business processes by unifying communications tools employees need for effective collaboration

cost savings – reduce telephony costs, travel and save time

customer benefits

ease-of-use - allow colleagues to quickly find each other, exchange IM, share documents, and launch a call or conference effortlessly

productivity – speed-up business processes by unifying communications tools employees need for effective collaboration

cost savings – reduce telephony costs, travel and save time

unified

messaging

telephony

enrichment

telephony

e-mail

conferencingvoicemessaging

instantmessaging

file & appsharing

presence

collaboration

calendar directory

unified

communications

unified communications

Unified Communication as-a-service UCaaS Business Together as a Service

1. UC as a Service linked to our Cloud Computing strategy1. built upon Flexible 4 Business partnership

2. business agility and flexibility1. rapid provisioning, scale up/down based on business needs2. virtualization, server consolidation3. pay as you go, no CapEx

3. accelerate adoption of Unified Communication services

4. differentiate from traditional integrators of UC services

UC made simple & accessible on any user device

pay only for what users need

no CapEx

attractive prices

flexibility – transform at your own pace

– scale up/down based on needs

– self-provision based on portal

end-to-end SLA with network

audio, webconferencingaudio, web

conferencingvideovideo contactcenter

contactcenter

webportalweb

portal

telephonytelephony IM &presence

IM &presence

unified messaging

unified messaging mobilitymobility

UCaaSUCaaS

Business Together as-a-service

self-provisioning portal for customer’s administratorcreate and manage your users profile

visualize visualize

manage user rightscreate user profilesmodify user profiles

manage user rightscreate user profilesmodify user profiles

telephonytelephony IM &presence

IM &presence

unified messag

ing

unified messag

ingmobilitymobility

audio, webconferencingaudio, web

conferencingvideovideo contactcenter

contactcenter

webportalweb

portal

activate the profile

activate the profile

administrator administrator

case study

in France

drivers– Alcatel PBX replacement

– price flexibility

status from a successful pilot in 2010 to

first users in operations

standard, business, contact center profiles

next step scope extension

Orange Labs(5000 users, 9 countries)

drivers– renewal of Cisco tel. (EoS)– new UC features – managed solution with no CAPEX

status from successful pilot in 2010 to

first users in operations standard, business, inc. audio

conf and pt-pt video (video phone)

next step scope extension, collaborative

everywhere, features upgrade 1000 users, then 6000 users

Orange Business Services snapshot

> 150 Countries> 1,500 PoP> 25,000 Customers > 300,000 Connections

Largest IPVPN Network

20062007200820092010

World Communication AwardsBest Global Operator

Best Managed Service

ISO 20000 for service managementISO 9001 quality managementISO 27001 for security management systemISO 15408 common criteria security certificationSAS 70 type 2 audit

Certifications

>31,000 servers – 10,000 virtual machines>18 PetaBytes of storage>150 cloud computing R&D experts

Cloud Infrastructure

the sound of a busy signal on the other end of a phone line is becoming obsolete and no longer tolerated…

users expect all services, anywhere, anytime, any device!

“Coming together is a beginning. Keeping together is progress. Working together is success”

- Henry Ford

thank youthank you