Understanding Southlake’s

Strategic Management System

Results

Vision

Mission

Focus Areas

Implementation Plans

KAIs

Southlake Vision

Our mission is…

…what must be done to achieve the vision.

Southlake Mission

Highest Quality of

Life

Outstanding Value

Unrivaled Quality

Strategy Map

City of Southlake Strategy Map

The City of Southlake provides municipal services that support the highest quality of life for our residents and businesses. We do this by delivering outstanding value and

unrivaled quality in everything that we do.

Fulfill OurMission

Live Our Core Values

PromoteLearningand Growth

ProvideFinancialStewardship

Serve OurCustomers

C1 Achieve the highest standards of safety and security

C3 Provide attractive and unique spaces for enjoyment of personal interests

C4 Attract and keep top-tier businesses to drive a dynamic and sustainable economic environment

C2 Provide travel convenience within City and region

B6 Optimize use of technology

B1 Achieve best-in-class status in all City disciplines

B5 Improve performance of delivery and operational processes

B4 Provide high quality customer service

B2 Collaborate with select partners to implement service solutions

F1 Adhere to financial management principles and budget

F3 Achieve fiscal wellness standards

F4 Establish and maintain effective internal controls

F2 Invest to provide and maintain high quality public assets

Manage theBusiness

Safety and Security

L2 Enhance leadership capabilities to deliver results

L3 Attract, develop and retain a skilled workforce

L1 Ensure our people understand the strategy and how they contribute to it

L4 Recognize andreward high performers

C5 Promote opportunities for partnerships and volunteer involvement

Deliver on OurFocus Areas

Integrity Innovation ● Accountability ● Commitment to Excellence ● Teamwork

B3 Enhance resident quality of life and business sustainability through tourism

L5 Empowerinformed decision-making at all levels in the organization

InfrastructureQualityDevelopment

MobilityPerformance Managementand Service Delivery

Partnershipsand Volunteerism

Implementation Plans

Implementation Plans

Key Accountability

Indicators (KAIs)

• City Manager/Executive

Leadership Team Develop Strategy Map and Corporate Objectives

• Departments Develop

Strategic Business Plan• CIP Planning

• New Council Orientation

• Department Budgets Due

• Special Revenue Budgets Finalized

• Certified Roll Received

• CMO Preliminary Strategic Business Plan/Budget Review

•CMO Strategic Business Plan/Budget to Council

•Adopt City Strategic Business Plan/Budget and Tax Rate

• Prepare Survey in

Anticipation of January Workshop

• Present Updated

Financial Indicators

Integrity ♦ Innovation ♦ Accountability ♦ Commitment to Excellence ♦ Teamwork

City Council

• Focus areas (stable)

• Priorities (change annually)

Southlake 2030

(5 yr plan)

Departmental Business

Plans

(1-3 yr plan)

Departmental Work Plans

(1 yr plan)

Individual Work Plans

The Process

Key Accountability Indicators/Targets

City of Southlake Strategy Map

The City of Southlake provides municipal services that support the highest quality of life for our residents and businesses. We do this by delivering outstanding value and

unrivaled quality in everything that we do.

Fulfill OurMission

Live Our Core Values

PromoteLearningand Growth

ProvideFinancialStewardship

Serve OurCustomers

C1 Achieve the highest standards of safety and security

C3 Provide attractive and unique spaces for enjoyment of personal interests

C4 Attract and keep top-tier businesses to drive a dynamic and sustainable economic environment

C2 Provide travel convenience within City and region

B6 Optimize use of technology

B1 Achieve best-in-class status in all City disciplines

B5 Improve performance of delivery and operational processes

B4 Provide high quality customer service

B2 Collaborate with select partners to implement service solutions

F1 Adhere to financial management principles and budget

F3 Achieve fiscal wellness standards

F4 Establish and maintain effective internal controls

F2 Invest to provide and maintain high quality public assets

Manage theBusiness

Safety and Security

L2 Enhance leadership capabilities to deliver results

L3 Attract, develop and retain a skilled workforce

L1 Ensure our people understand the strategy and how they contribute to it

L4 Recognize andreward high performers

C5 Promote opportunities for partnerships and volunteer involvement

Deliver on OurFocus Areas

Integrity Innovation ● Accountability ● Commitment to Excellence ● Teamwork

B3 Enhance resident quality of life and business sustainability through tourism

L5 Empowerinformed decision-making at all levels in the organization

InfrastructureQualityDevelopment

MobilityPerformance Managementand Service Delivery

Partnershipsand Volunteerism

RESULTS

Core Values

Core Values

Core Values

*Fail-Safe Leadership

by Linda L. Martin &

Dr. David G. Mutchler

Organizational Values

Integrity

Innovation

Accountability

Commitment to Excellence

Teamwork

Vision

Mission

Focus Areas

Implementation Plans

KAIs

In conclusion…

Item 4C

Questions?