understanding different communication styles · our communication style refers to the choices we...
TRANSCRIPT
Presenter: Kim Charteris-Wright
Understanding Different Communication Styles
How we communicate in our roles…..
Verbally - face to face discussion, meetings, on the telephone
Visually - presentations, demonstrations, body language
In writing- memos, emails, faxes, letters, patient notes, reports
By example - working practices, behaviours, attitudes & actions
What is communication?
Receiver
Message
Sender
“The effective exchange of information from sender to receiver”
Communication
Sender Message Receiver
Paradigms, experiences, habits,
noise, self talk, context, emotions etc
Our own personal filters
“Words have no meaning – people have meaning”.
Larry Barker
The art of seeing each others perspective
The art of seeing each others perspective
Each of us has a style that is unique.
Our communication style refers to the choices we tend to make when communicating with others. It involves 2 basic dimensions – our level of assertiveness & our level of emotiveness.
Differences in communication styles can lead to barriers in communication success.
Understanding Different Communication Styles
TASK, OUTPUTS FOCUSED
LOGICAL
THINKING
& JUDGING
PEOPLE, TEAM FOCUSED
INTUITIVE FEELINGS &
EMOTIONS
ASSERTIVE/EXTRAVERTED/TELLING STYLE
RESERVED/INTROVERTED/ASKING STYLE
TASK &
OUTPUTS
Logical ‘thinker’
PEOPLE & TEAM
Intuitive ‘feeler’
ASSERTIVE Teller
RESERVED Asker
“EAGLE” “PEACOCK”
“OWL” “DOVE”
Eagle – Results Seeker/Director
Strengths
Decisive & efficient
Competitive & outgoing
Assertive, comfortable with conflict/confrontation situations
Like to use their initiative
Ambitious, astute & future focused
Strong need for power & control
Naturally take charge
Economical with words
Fast paced, want action, doers
High standards & expectations
Big picture thinkers, can make connections quickly & succinctly
Short, sharp yet care about people
Independent & determined
Weaknesses
Can resist authority from others
Can be blunt & direct
Casual about detail & rules
Impatient, can rush others
Intolerant of sloppy results
Rapid fire approach can be seen as abrasive & agressive
Can forget to slow down & take others on the journey
Intolerant of other perspectives
Can rail road others to “get things done”
Owl – Task Focused Thinker/Detail Seeker
Strengths Logical, deep thinker
Thorough & conscientious
Orderly, methodical & systematic
Disciplined
Consistent
Strongest need for measurable results & achievement of the 4
Planful, objective & deliberate
Analytical problem solvers
Accurate, strong attention to detail, check & recheck.
High standards & expectations
Facts/figures not emotions
Needs time to think things through
Weaknesses Excludes feelings from decisions
Doesn’t cope well with sudden change in plans
Perfectionist, procrastinator
Can be very black/white in their thinking (possibly too rigid)
Doesn’t like being put on the spot or having to think on their feet.
Dove – Harmony Seeker/People Relater
Strengths Quiet, pleasant, friendly
Stable, dependable, consistent
Team player, glue within the team
Eager to please, willing to accommodate
Like to be forewarned & kept informed
Patient listeners, good thinkers
Prefer the tried & true
Loyal, strong sense of obligation
Supportive
Diplomatic
Considerate
Weaknesses Don’t like rapid change
Dislike conflict
Not naturally assertive
Find it hard to say “NO”
Like to please others
Under pressure, may exhibit passive/aggressive behaviours
Tends to conform to others
Can be easily influenced/swayed
Peacock – Excitement Seeker/Spirited Socialiser
Strengths Outgoing, sociable, talkative
Persuasive, impulsive
Thrives on change, variety, new ideas & trends
Social networkers, relationship builders
Better with people than data
Big picture thinkers
Open with their feelings & emotions
Good at influencing others
Creative, innovative, responsive
Positive, enthusiastic & high spirited
Energizing & fun
Weaknesses Can become too involved in
people/personal issues
Talk too much, listen too little
Can be too strong or overpowering
Unrealistic, head in the clouds
Least organized of the 4 but know where to find what they need
Casual about detail & rules
Easily distracted
Struggle to prioritize doing the most interesting jobs first.
GOLDEN RULE
“Seek First to Understand,
Then to be Understood”
Habit 5: The 7 Habits of Highly Effective People – Powerful lessons in personal change.
Stephen R. Covey
Eagle - Tips for communicating more effectively
Make an effort to listen fully & generously to others
Allow time for ‘chatting’ ‘small talk’ at the beginning of a meeting
Recognise others need to express their feelings about a topic
Recognise brainstorming can be helpful & not just a ‘timewaster”
Communicate your expectations for how a meeting will go – i.e.
length of time, topics covered & expected results – before the meeting
Take time to show your appreciation for others’ contributions
Don’t use email for sensitive or complicated topics
Allow time in your schedule for
questions & feedback
OWL - Tips for communicating more effectively
Recognise not everyone follows linear thought processes
Realise for good working relationships, consideration for others’ feelings is important
Learn to ask qualifying questions that will help get information you
need
Ask others about themselves & be interested in their answer
Make sure you understand the scope of the project so don’t
waster time over thinking or over doing
If you need to ask for more
time to think things through,
let people know that & explain the
benefit of the information you are working on.
DOVE - Tips for communicating more effectively
Recognise people’s opinions about a topic are separate from their opinions about you.
Realise not everyone is comfortable discussing personal topics with work colleagues.
Allow others to open personal topics before asking questions
Respect your own opinion
as much as you respect others
Recognise you don’t have to
be friends with everyone but
you should others & be treated
professionally.
PEACOCK - Tips for communicating effectively
When sharing ideas, also suggest how to put the idea into action.
Respect agreed-upon agendas & time limits when in meetings
Limit your sharing of personal anecdotes that take the group
off-topic.
Allow others to contribute their ideas & suggestions & listen
generously to them.
Ask others what they think &/or feel about the topic/issue
Use the KISS Principle:
Communicate your appreciation
for other’s work & input
EAGLE – tips for others to use
Ask if they have time to talk before jumping in
Get to the put quickly – don’t bog them in detail or personal stories
Limit ‘chatting’ or conversation that is off the topic
Use short, direct sentences
Ask for a specific call to action or make a specific request
Don’t speak in the abstract
Only promise what you are certain you can deliver
Don’t give or ask information about
personal issues unless they initiate it
Don’t sugar coat things – speak plainly
OWL – tips for others to use
Focus on FACTS of the situation rather than your or their opinion
Use the KISS Principle – rather than generalisations
Be organized, on time, on the topic & your facts right
Give logical reasons WHY for your actions & what you ask of them
Allow them time for research & analysis before decision making
Avoid personal topics unless they open the conversation
DOVE – tips for others to use
Reassure them your opinions are not personal
Express sincere interest in their feelings, thoughts & personal life
Encourage &/or invite them to ask questions & share their opinions
Let them know you appreciate their help & input
Resolve any conflicts quickly
PEACOCK – tips for others to use
Use an agenda with time limits listed for each topic
Praise them in front of others – appeal to their ego
Gently redirect the conversation back to the topic at hand
Understand they may exaggerate
Ask them to break their ‘ big ideas’ into specific outcomes & steps
Reaffirm with them what they have agreed to do & follow-up
with them afterwards
Use checklists or other written
reminders on what needs to be done
Thank you for all your energy & input.
You’ve been great!!!
For further information please feel free to contact me on: Kim Charteris-Wright [email protected]
Tel: 03 478 0061