Satsum helps

companies take control

of their customer

feedback and improve

their service

Understanding customer satisfaction

requires many activities

Who to ask, how, when and

where? How to maximize your

response rate?

Getting

responses

Ù

Which questions to ask and how

to structure the survey?

Designing the

survey

±

What does it mean for your

business? What action should

you take to improve your

service?

Understanding

results

³

Satsum provides the benefits of a research

consultancy at the price of a DIY survey tool

The survey is short and easy to

complete. It’s distributed

through a link which can be

placed anywhere (email, sms,

web, print).

Simple

deployment

Ù

The survey is customized to the

needs of your business and

adapts over time. The creation is

automated and it only takes few

moments to get it up and

running.

Best practise

survey

±

We don't just give you a score,

but offer advice for targeted

improvement. We use machine

learning to analyse the results.

Actionable

results

³+ +

What is your busines?

What do you think is important to your busines?

To start off we only ask you to fill in few details

Seven Wonders Hotel

Booking proc

Speed of service

Bar and restaurant

Friendliness of the staff

You can customise base

and background colours.

You can easily review

and edit things in place.

Details you

provide are used

to generate a

best practice

survey

The link can be used in

many ways using digital

or traditional media

channels.

This is your survey link:

http://satsum.com/04rTMiKEo7I

The survey is

deployed using

a link

The link can be use to reach

your customers in many ways

SMS

Email

Website footer

Feedback cards

Please tell us about your

stay at Seven Wonders.

It only takes one minute.

www.satsum.com/04rtm

Please tell us about your stay at Seven Wonders. It

only takes one minute.

Thanks you! We really appreaciate your opinion.

Seven Wonders

How would you rate

Seven Wonders Hotel overall?

Dear John,

Find this helpful?

Give us feedback

How did you like us?Let us know here:www.satsum.com/04rtm

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The survey will work on any device

anywhere. It is built on a platform that

scales to accomodate any screen size or

operating system.

It’s light and beautifully built, so people

can simply and painlessly complete it on

their mobile devices.

Using an advanced

algorithm, Satsum figures

out which aspects of your

business are the most

important for your

customer satisfaction, and

ranks them accordingly.

Satsum provides

a complete

picture of your

customer

satisfaction

We analyse your

performance and deliver

actionable and easy to read

recommendations. These are

focussed on showing you the

fastest way to improve your

customer service.

Friendliness of the staff is the least

important to your customers. We

suggest replacing this attribute.

Meanwhile focus on improving Bar

and restaurant.

As the survey learns what's

important to your customers,

we recommend replacing the

questions that are least

important.

By analysing the customer

comments we are able to

suggest new question

content.

Survey is improved

over time to better

suit your business

Replace Friendliness of the staff

We suggest asking about airport transfer or swiming pool

REPLACE

Satsum takes the

guesswork out of best

practise survey design,

execution and analysis

Whether you run a hotel, a restaurant, an IT department or an event

we can help you get the most from your customer feedback and use it

improve your customer service. The service is available for a low

monthly fee but if you sign up now you can use it for free!

The team

Six years experience managing

technology products and large

development teams. Bootstrapped the

flagship product for Lumi, a UK Future

50 high growth company. Co-founded

KeepInTouch, a social enterprise

platform attracting $400K in funding.

MBA from INSEAD.

Michele

Paselli

18 Years Experience developing

technology for Market Research. Global

Innovation Director for Kantar – the

world's largest Market Research Group.

Product Director at Lumi – UK Future

50 high growth company. MBA from

Henley Business School.

Andy

Lees

10 years in digital design, UI and UX.

Specialising in design for products with

significant data, insight or analytics

components. Worked for top agencies

such as Sapient, AKQA, Hi-Res,

Imagination, etc., as well as several London

Startups. Lead UX/UI designer for Lumi's

flagship product. BA in Digital Design.

Darius

Serksnas

info@satsum.com

@satsumrocks

linkedin.com/company/satsum

Contact

http://satsum.com/jqt4y_mvgfi

See Satsum in action

Give us feedback on this presentation!

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