understand the concept of conversation in social media

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A short beginners guide to understanding how to use social media for your business. This presentation will explain that the key to using social media for your business is in listening and engaging in conversation, which will help your business gain customers, gain support and spread brand awareness.

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Page 1: Understand the Concept of Conversation in Social Media

Understand the

Concept of

Conversation in

Social Media

Page 2: Understand the Concept of Conversation in Social Media

Posting on Social Media

Platforms

You have started to use the various social media platforms.

You share thoughts, comment on feelings about trending topics in your community and you make short posts about your brand or product every now and then.

You get responses, but now what?

Page 3: Understand the Concept of Conversation in Social Media

Open the Door to Discussion

Receiving feedback from your customer is

great, but it's up to you to respond back

to them to open the door to discussion.

Page 4: Understand the Concept of Conversation in Social Media

Your Audience is Listening &

So Should You

Engage your customer base by talking

with customers who give both positive

AND negative feedback.

Address even the critical concerns. The

public will hear how well you handle this

and that is a PLUS for you.

Page 5: Understand the Concept of Conversation in Social Media

Interacting is KeyCustomers love it when they know you are

not some robot. Social media lets you

humanize your brand.

Interact and engage with comments.

Thank your customers whenever possible.

They will continue to support your business

in return.

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