undergraduate library -uiuc reference and learning commons
DESCRIPTION
An overview of services at the Undergraduate Library at the University of Illinois, including reference, technology, partners, and collaborationsTRANSCRIPT
Reference Services in the Information Commons Environment:
The UIUC Experience
Lori Mestre, University of Illinois at Urbana-Champaign
UGL Reference Stats 2009-2010
Library Instruction– 22% increase
Online Subject Guides 50% increase
Gate Count
Increase
50%
Twitter Followers increase – 61%
Circulation increase -46.3%Chat Ref
15%
increase
Lower Floor -Quiet StudyCollections
Upper Floor- Group Study
Floor plans
Exhibit Cases
Gaming
CenterMacs and
Digital
Display
Computer
ClusterPartne
rs
Information Commons/Learning Commons?
Do they really care what it’s called?
Partners
Technology
Loanable Technology Technology throughout the Library Technology Support
Wireless Cites Laptop Clinics ICS Student Computer Lab Gaming Scanning
Online and in the UGL
New Book Display/Browsing Area
Monthly Exhibits
Unique Collections – by Student and Faculty Request
Graphic Novels
Gaming and DVDS
Collaboration/Presentation Rooms
Online Research Supporthttp://www.library.illinois.edu/ugl/about/upperrooms.html
http://www.library.illinois.edu/ugl/
Increased Online Resources and Instruction
Subject/Research Guides
Videos
Learning Objects
Embedded
Instructional Tutorials
Mobile Technology
Ask a Librarian
Subject/Class Guides --- LibGuides
http://www.library.illinois.edu/ugl/subjects/subjects.html
Developed in collaboration with the faculty member in anticipation of a class assignment (Pro/Con)
Tutorials- Point of Need
Videos
http://www.library.illinois.edu/ugl/about/videos.html
Blue Line = Minutes of In Person Reference Red Line = Minutes of IM Chat Reference
10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 6:59 PM 8:00 PM 9:00 PM 10:00 PM 11:00 PM0
100
200
300
400
500
600
Sunday
In Person and Chat Stats
Blue Line = Minutes of In Person Reference Red Line = Minutes of IM Chat Reference
8:00 AM
9:00 AM
10:00 AM
11:00 AM
12:00 PM
1:00 PM
2:00 PM
3:00 PM
4:00 PM
5:00 PM
6:00 PM
6:59 PM
8:00 PM
9:00 PM
10:00 PM
11:00 PM
0
500
1000
1500
2000
2500
3000
3500
4000
4500
All Days CombinedReadjusting staff from in person to chat reference to accommodate need
Multiple Ways to Get Help
Ask A Librarian Options
Podcasts of responses
E-MailQuestion
Board IM Collaborator/
ChatText a Librarian
Google Voice
Publicizing Services
Pushing Out the Commons
Twitter Face Book Web Page Partners Large Flat Screens Library Tool Bar (on public
computers/webpages)
Assessment
Next Steps
Staff a Tech Desk
(working with
partners)
Provide Computer
Availability Screen
Use Jing in our Chat
Interactions
Develop Systematic
Ongoing Assessment
Create a Digital
Learning Commons
Investigate Tutoring Services
University of Illinois at Urbana-Champaign
http://www.library.illinois.edu/ugl/
Lori Mestre
October, 2011