umesh r sharma

UMESH RAMANRESH SHARMACell Phone: +91-97020-00266 Phone: (022) 296-63479 [email protected] [email protected]

CLOUD & IT OPERATIONS - SENIOR MANAGERCLOUD & IT OPERATIONS - SENIOR MANAGEREnterprise Cloud (IaaS, PaaS) Operations | Enterprise Infrastructure & Production Support Management

CCOMMITMENTOMMITMENT || L LEADERSHIPEADERSHIP || I INTEGRITYNTEGRITY || F FLEXIBILITYLEXIBILITY Summary Excellence in Technology

Strategy & Executions. Cloud Operations & Services Infrastructure Optimization Platform Migration Creative Problem Solving Enterprises Architecture Infrastructure Management System & Network

Administration

Managerial Expertise Project Management Service Delivery Vendor Evaluation Strategy & Execution Resource Management Innovative IT Initiatives Troubleshooting / Resolution Key Account Management Client Relations End-user Support

Technical Expertise Cloud Computing Infrastructure Management Data-Center Design & Setup Cloud Computing Distributed System

Engineering ERP Implementation Business Continuity &

Disaster Management Information Security

Management Risk & Vulnerability

Assessments

Qualification MBA in IT Management, NIM

Trusted Senior IT Executive with 17+ years of successful transforming IT Infrastructure, automation process and integration of new technologies to deliver business requirements.

Confident, dedicated technology leader with career-long record of promotion, stakeholder, satisfaction, team building and strategic insight praised for next-level success in Leader Family Role.

Enterprise-wide standards driver with leadership adoptability to rapid changes in requirements and enablement of cross-functional transparency to prevent soiled practice.

Innovative solution design: Leverages a deep & rich understanding of the way business operation to craft creative solutions that not only fulfill the current requirements but scale to meet dynamic needs.

Strategic Planning: Excoriates and define technology roadmap to identify, how technology can enable the business at strategic level.

Stakeholders Relation: Connects well across all levels, bridging the gap between business and technology by simplifying technical concepts to secure buy-in and management approvals for funding by focusing in ROI and TCO.

Subject-matter Expert in mission-critical IT Infrastructure and Application Support.

Professional ExperienceReliance Jio Infocomm Limited | Sr. Manager – Cloud Operation (DevOps) | Ghansoli, Navi-Mumbai | Feb 2014 - Till Date Directly report to Senior Vice President, managed JioCloud

Business. Performed multifaceted role as Sr. Manager – DevOps

overseeing the implementation of Public & Private Cloud. Managed group of 5 direct-reporties, tasked with ensuring systems continuity & optimal uptime of Cloud Services (IaaS, PaaS & SaaS).

Key achievements: Authored Standard Operating Procedure (SOP) for “Change

Management”, “Incident & Problem management” for JioCloud LOB in addition to “Best Practice” for Cloud Operation & Application Support.

Successfully setup the infrastructure and configuration of JioDrive, a cloud application proprietary product of M/s. Synchronous budgeting $2B.

Successfully setup the infrastructure and configured OpenStack based Private Cloud, solution engineered by M/s. Mirantis budgeting $300K

Handled : 110 People Team Public & Private Cloud (IaaS, Paas & SaaS) 2000+ Enterprise Class Servers in DC

500+ Cross Platform & Technology base Applications 24 x 7 Operation Support & Delivery Business Resiliency


Mumbai, Nov ‘07 BCA, Sri Venkateshwara

University, March ‘03 ADCHLE, Jetking SET,

Mumbai, April ‘97 HSC – Science, Ismail Yusuf

College, Mumbai, March ‘94 SSC, St. Francis School,

Mumbai, March ‘92

Training & Certification PMPv5(Exam Pending) CEHv6(Exam Pending) Internal Auditor EMC Storage Cloud Computing CCSK v3.1

Technology ProficienciesCloud :

OpenStack, Amazon EC, Keystone, Nova, Glance, Neutron, Cinder, Puppet, Swift, Ceilometer, Heat, Telemetric, Ironic & Horizon

Platform :

Windows Server 2003 & 2008, Ubuntu, Centos, Unix, Solaris, Linux, Fedora, Citrix-ICA, MS-Exchange, MS-SharePoint, ISA Server, Checkpoint, Web-sense, ERP, VERITAS & Net-Vault Backup

Web Technology :

Windows IIS, Apache, IBM HTTP, Web-Sphere, Web-Logic, Tomcat, Fast, .Net, Java

Network Technology :

LAN, WAN, MPLS, VPN, VoIP, Clustering, Load Balancing, Firewall, DMZ, IPv6, Wireless 802.11Storage Technology :

Successfully setup the infrastructure and configured Public Cloud, an in-house optimisation and customization of OpenStack solution budgeting $3B

Effectively completed software application project deployed on private cloud and integrated it with various corporate applications.

Migrated some traditional infrastructure application to private cloud with better throughput and performance.

Completed the implementation of CMDB, Incident, Problem, Change & Release Management modules of ITIL Service Design.

Overseas relationships between IT resources, vendors, outsources consultants and partner organization.

Formed strong foundation teams of DevOps, Infrastructure, Security and AppSupport to deliver effective SLA for Cloud Services.

HTC Global Services | Manager – IT |Mumbai | Dec 2007 - Till Date Employed by Director of Finance LOB @ HTC to take care of

newly achieved business account @ J.P Morgan, world most trusted No. 1 bank. Took full-circle approach of improving team morale, standardizing delivery of IT services, and improving both customer and inter-departmental relationships. Built the highest performing team of IT specialist in India under JPMC account as evidenced by continuously exceeding the Service Level Agreements (SLAs) and growth of team from 7 to 95 engineers.

Deputed as Service Delivery Manager @ J.P Morgan and taken care of CTO, GTI, CIB, TSS and WSS LOB’s

Key achievements: Lead the team that provided production and project support

as System Administrator, Middleware & Application Administrator and Database Administrator. Supported vast infrastructure and application environments for banking services.

Effectively, handled Incident Management, Risk & Vulnerability Assessment, Business Continuity Plan and Disaster Recovery.

Developed strategies to improve SLA, reduced the repeating incident, maximized speedy resolution and minimized the breach of incident.

Identified potential repeating problem/incident and get RCA done to provide guidance/solution to team for resolving/fixing them once for all.

Provide consulting services for new technology implementation, system architecture design, global integration, and system documentation.

Provided 24 x 7 supports and worked extended hours to meet the customer requirements and goals.

Participated as a key member of Business Resiliency Team and played a role in testing the BCP of Data Center and




NAS, SAN, IP-SAN, FCP, SMP, Power-Path, iSCSI

Hardware :

HP, IBM, Dell, Sun, HP-UX Servers, Cisco 2800/2500 & Nortel 8600/5500/400 Router & Switch , Carrion CX320/CX300i Storage, Cisco PIX Firewall

Utility & Tools :

Zabbix, Bugzilla, Webmin, SVN, MySqlAdmin, OpManager, WSUS, Antivirus, MBSA, Tivoli, HP - OpenView, Peregrine, PCAnywhere, MS Visio, MS FrontPage, Ghost, Partition Magic, Spyware, Adware, Acrobat, Photoshop & Dreamwear

Standards :

ISO 9001, ISO 20000, ISO 27001, ISO 14000 & ITIL

Organization Details

critical applications. In the last five years, my team had made huge strides in

availability and customer satisfaction. Complain rates are at historic lows, and availability is over 99% across a huge and widely diverse nationwide branch network.

Manages overall operations of the team and projects, including resource allocation, contract negotiation, and customer issue resolution.

I contributed 50% Technical role as Middleware Administrator.

Actively involved in requirement gathering and defining process and procedure for operating team after the merger of TSS, WSS and CTO owned production support team to GTI Lob.

Managed and played a vital role as Hygiene Manager in stream lining the gaps for production support and maintaining the defined SLAs.

Received Award from JPMC corporate for providing extended support following the events of Super-storm Sandy.

Flextronics Designs | Asst. Manager – IT |Bangalore | Oct. 2002 - Dec 2007 Joined as Sr. System Administrator and grown-up to Asst.

Manager in five years with changing the operational views of management as cost-center System Admin Department to Profit Center - IT Department

Stabilised the systems and implemented Active Directory on Windows 2000 and integrated MS Exchange Mail Server with OWA by removing third party controlled email system

Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks and process bottlenecks); and developed functional specifications for IT group

Participating in project meeting and gathered, analysed and determined business and functional requirements; creating global metrics, trend charts and other decision-making tools

Converted normal server room to Data-center by justifying the need to management by emphasizing on ROI and Integrity, Availability and Scalability with belter SLAs

Towards providing scalability and availability, upgraded the standard and PC class servers to enterprise class servers with SAN storage EMC CX300i

Conducted regular risk assessments and quality assurance reviews to identify potential gaps in policies, procedures and business processes

Developed strategies to improve SLA, reduced the repeating incident, maximized speedy resolution and minimized the breach of incident. Identified potential repeating problem/incident and provided guidance to team for resolving/fixing them with proper solution




Reliance Jio Infocomm Ltd. Sr. Manager – Cloud OperationFeb 2014 - Till DateLocation : Navi-MumbaiRCP, TC23, 3rd Floor, B-Wing, A Gate, Thane-Belapur Road, Ghansoli, Navi Mumbai - 400701

HTC Global ServicesManager - ITDec 2007 – Jan 2014Location : MumbaiC/o J.P. Morgan, II Floor, L&T Business Park, Powai, Mumbai

Flextronics Design Ltd.,Asst. Manager - ITOct. 2002 - Dec. 2007Location : Bangalore50, 1st Main, 9th Cross, 3rd Phase, JP Nagar, Bangalore-78

Indbazaar.com Ltd.,Web MasterJuly 2000 - Oct. 2002Location : Mumbai302, Stanford Plaza, Andheri West, Mumbai - 400053

Nexus Computer Pvt. Ltd.,System & Network EngineerApril 1997 - June 2000Location : Mumbai604, Kakad Udayog Bhavan, Matunga (West), Mumbai

Service & SolutionCustomer Support EngineerJuly 1996 – April 1997Location : MumbaiOpp. LBS Marg, Parel Circle, Parel, Mumbai

Participated senior management business level discussion and emphasize towards the growth of enterprise-level infrastructure, standardization of best practices, and project governance oversight

Implemented ISO 27001 standard practice and developed Business Continuity Plan and Disaster Recovery Mechanism

Manages overall operations of the team and projects, including resource allocation, contract negotiation, and customer issue resolution

Key Projects & Achievements: Nortel Project: Setup a huge Telecom Data-Center of 2000sq. foot from Floor Planning, Infrastructure Placement, Power System Placement and Sizing the cooling requirements and building it operational DC. It includes 2Nos of 40KVA UPS, 2Nos of 20KVA DC Power System, 24 Nos of extended telecom rack with 120 telecom chassis, 24 enterprises class IBM Servers and Precision Cooling system. ISMS Implementation:Implemented ISO 27001 standard and conducted internal audits. Conducted awareness programs in all departments and motivated them to adopt the standard and follow it. Flextronics acquired Deccanet:Played a key player role under the guidance of regional IT Manager and integrated the Deccanet LAN to Flextronics WAN, upgrade the MS Exchange 2003 and moved the AD from Domain Controller to Forest Model.

Cell Broadcast System:Undergone training by Israel base company M/s. Celltick Technology on GSM-Gateway, SMSC Handler, Motorola MSC & BSC, Application, and Database. Implemented their application to Hutch Network, all over India. Managed and monitored the Cell broadcast system at four metro cities of India. Tender training and handed over the implemented system to Hutch for day today maintenance

Indbazaar.com Ltd | Web Master | Mumbai | July 2000 - Oct. 2002 Joined as System Administrator and grown up as Web-Master. Installed and configured Web, Database and Application

Servers at shared Data-Center of VSNL. Migrated the shared web-site from shared server farm of

third-party to owned dedicated enterprise servers and started providing numerous services like E-commerce Website, Email Services & Websites.

Setup and stabilized the office IT Infrastructure and established shared Development & UAT Servers for Production Servers.

Developed and setup various co-branded E-commerce website for Vijaysales, Sharekhan & Tata Internet Services.

Made huge strides in availability and customer satisfaction.




Complain rates reduce historically lows, and availability went to 95%.

Nexus Computer Pvt. Ltd. | System & Network Engineer | Mumbai | April 1997 - June 2000 Joined Nexus as Hardware Engineer and grown-up to System

& Network Engineer Attain regular calls of System, Server and Network and setup

them as per customer plans and requirement’s Use to prepare daily call reports and present it in weekly

status meet Worked as stationed engineer for 1 ½ years at M/s Associated

Capsule and stabilized they IT system and reduce the complaint by providing high availability of systems. Also participated and supported the implementation of Ramco Marshall ERP System

MAJOR CLIENT: M/S. Associated Capsule Group, M/S. German Remedies, M/S. Kothari Jewelers, M/S. Assert International, M/s. Pharma Lab, M/s Synthetic Fibber’s Ltd., and M/s. Polymers Ltd.

Service & Solution | Customer Support Engineer | Mumbai | July 1996 – April 1997 Attain regular calls of System, Server and Network and setup

them as per customer plans and requirements Maintain inventory system of spare-parts, desktops, printers,

modem etc. Use to prepare daily call reports and present it in weekly

status meetMAJOR CLIENT: Major client with whom I had worked are M/S. Nagina Hotel

Personal DetailsName Umesh Ramnaresh SharmaFather Name Late. Ramnaresh Jhulan SharmaMother Name Late. Anuwatiya Ramnaresh SharmaDOB 3rd July 1976Passport No. E6486193Marital Status MarriedE-mail [email protected],

[email protected] Address 260, Sai Krupa -2, Shiv Premi Cooperative Housing

Society, Near Gurukrupa Medical Stores, Maharashtra Nagar, Appapada, Malad East, Mumbai – 400 097

References: Please visit to LinkedIn @ http://www.linkedin.com/in/umesharma

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umesh r sharma

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