uks orientation
TRANSCRIPT
Unnati Kisan Seva Orientation
August 2010, Dindori, Madhya Pradesh
Why are we here?
• Introduce Unnati Kisan Seva phone system
• Benefits of UKS
• CSPs, Agri-SPs, farmers: faster and easier access to answers to questions
• CMSs: Convenient to answer questions, saving time and effort, share the load
What is Unnati Kisan Seva?
What is Unnati Kisan Seva?
Welcome
Audio DGJaankariSavaal-Javaab
Record Listen
Message
Message
Response
Message
Response
Response
Message
Message
Message
Message
Response
Message
Message
Message
Response<Speak>
Playback
Confirm?
OK
Yes
No
UKS Call Tree
Caller
System
Application Features
jaankari audio digital greensavaal-javaab
Roles
Role Benefits
End-User
• On-demand information access• Regular, timely answers to questions• Learn from others’ Q&A• Announcements, Audio DG• Share what you know
Responder• Answer at your convenience• Avoid repeating answers• Broadcast common info easily• Share the load
Moderator• Check for new posts regularly• Categorize, approve, assign• The engine: follow-up as needed
Brainstorm: Asking Questions
• CSPs/Agri-SPs/Farmers: What questions do you have?
• CMSs: What questions do you get?
• What makes a good question?
Brainstorm: Responding
• Review: benefits to you
• What makes a good answer
• Activity: practice
unnati kisan seva
Question
Review Approve, Assign
Answer
Question
Answer
agri-sp/csp/farmer cms
moderator
UKS Flow Chart
unnati kisan seva
UKS Flow Chart
unnati kisan sevaagri-sp/csp/farmer
UKS Flow Chart
unnati kisan seva
Question
agri-sp/csp/farmer
UKS Flow Chart
unnati kisan seva
Question
agri-sp/csp/farmer
UKS Flow Chart
unnati kisan seva
Question
agri-sp/csp/farmer
moderator
UKS Flow Chart
unnati kisan seva
Question
agri-sp/csp/farmer
moderator
UKS Flow Chart
Review
unnati kisan seva
Question
agri-sp/csp/farmer
moderator
UKS Flow Chart
Review Approve, Assign
unnati kisan seva
Question
agri-sp/csp/farmer
moderator
UKS Flow Chart
Review Approve, Assign
unnati kisan seva
Question
agri-sp/csp/farmer
moderator
UKS Flow Chart
Review Approve, Assign
cms
unnati kisan seva
Question
agri-sp/csp/farmer
moderator
UKS Flow Chart
Review Approve, Assign
Question
cms
unnati kisan seva
Question
agri-sp/csp/farmer
moderator
UKS Flow Chart
Review Approve, Assign
Question
Answer
cms
unnati kisan seva
Question
agri-sp/csp/farmer
moderator
UKS Flow Chart
Review Approve, Assign
Question
Answer
cms
unnati kisan seva
Question
agri-sp/csp/farmer
moderator
UKS Flow Chart
Review
Question
Answer
Approve, Assign
cms
unnati kisan seva
Question
agri-sp/csp/farmer
moderator
UKS Flow Chart
Review Approve, Assign
Question
Answer
cms
unnati kisan seva
Question
agri-sp/csp/farmer
moderator
UKS Flow Chart
Review Approve, Assign
Question
Answer
cms
unnati kisan seva
Question
Review Approve, Assign
Answer
Question
Answer
agri-sp/csp/farmer cms
moderator
UKS Flow Chart
unnati kisan seva
Question
Review Approve, Assign
Answer
Question
Answer
agri-sp/csp/farmer cms
moderator
UKS Flow Chart
Thank You!
Questions, concerns, feedback