THAI

Internship

Programme

7th March - 2nd May 2010

CONTENTS

Contents 1

Introduction 2

Section 1 - Course Content

English for Hospitality 3

Role Play 3

Workshops & Hotel Visits 3

Assessments 4

Section 2 - Institute 5

Section 3 - Host Family

Your Room 6

In the Home 7

The Telephone & Internet Access 8

Travel 9

The Bathroom & Laundry 10

Meals & Self-Catering 11

Lunch 12

Health / Insurance / Safety 13

General Rules 14

Section 4 - Work Placement 15, 16

Section 5 - Excursions

London & Portsmouth 17

Oxford & London 18

1

INTRODUCTION

This guide is designed to give you information about your course, your accommodation

with your host families and about your work placement.

On the following pages you will find

• a list of what you can expect

• important information

• the General Rules we expect all students to follow

IMPORTANT NUMBERS WHILST IN ENGLAND

Suzie Mackie: given on arrival

Alex Mackie: given on arrival

Guildford Institute: 01483 562142

Emergency services: 999 or 112

Local Police: 0845 125 2222

2

COURSE CONTENT

For the first 3 weeks you will attend classes and workshops at Guildford Institute

arranged by Suzie Mackie. You will then spend 4 weeks in various work placements

where you will undertake 160 hours of un-paid work experience. You will then return to

the Institute for your final week when you will be assessed on what you have learnt over

the full 8 weeks. You will be provided with a detailed timetable which will be given to

you during your induction to the course at Bangkok University prior to your travel to the

UK.

CLASSES AT GUILDFORD INSTITUTE

English for Hospitality Classes - 45 hours (3 hours per day)

OUP course books are used as the basis for the lessons. You will be supplied with a

student book and workbook. You will be given daily homework which you may be

required to show to your host family. During lessons you will only be allowed to speak

English and regular assessment tests will be carried out over the first 3 weeks.

Attendance and punctuality will also count towards your final mark.

Role Play Classes - 12 hours (2 hours per day)

You will act out various role play scenarios relating to the hospitality workplace which

will be conducted by a professional drama and performance specialist. This will greatly

improve your language skills as you will only be able to use English in a very realistic

situation.

Workshops - (6 two hour sessions)

You will attend a number of workshops that will help improve your knowledge of how

the hospitality industry works and also your level of English. The following workshops

have been attended by students in previous years; Wine tasting, Chocolate workshop,

Airline training, Sugar craft work.

Hotel Visits

You will visit a local hotel where you will be given a tour and talk by the hotel manager.

At the end of the visit, you will be provided with a traditional cream tea.

3

SECTION 1 - COURSE CONTENT

COURSE CONTENT

Assessments

When you return from your work placement for your final week at the institute the

following elements will be assessed;

• Speaking and Listening Test

• Written Test

• Your journal which will be marked by your tutor

• A presentation to classmates about your work placement

You will then be asked to evaluate the course before taking part in the final certificate

ceremony. If you have completed the course to the required standard you will be

presented with a certificate and 9 credits will be added towards your university degree.

The credits are made up as follows;

• 3 points - English Hospitality

• 3 points - Work Placement

• 3 points - Cross Cultural Studies

4

THE GUILDFORD INSTITUTE

Guildford is a historic and vibrant town in the county of Surrey. It offers first class entertainment and shopping, surrounded by a wealth of gardens and historic buildings. Guildford is the gateway to some of the most stunning scenery in the South East of England.

The Guildford Institute is situated just off North Street, which is one of two main roads in the town centre, the other being the High Street. The Institute is also very close to the main shopping area, bus station and train station. London is only 40 minutes away by train arriving at Waterloo.

SECTION 2 - INSTITUTE

5

YOUR ROOM

Successful relationships between students and hosts provide a fascinating insight into

another culture and may lead to lasting friendships. We hope that you will enjoy the

experience.

What can you expect

• your own bedroom

• table/desk & chair for studying either in the bedroom or you will be given a

quiet room/area for studying

• bedside table

• good room light and study light

• adequate drawer and hanging space in your room. If the room is small or

there is limited space, your host will provide additional storage for big items

e.g. suitcases

• effective heating and extra heating/blankets if the room gets cold

• clean furnishings and decorations

Points to remember

• you must make your own bed and keep your room tidy

• you will need to provide your host with access to your room on a regular

basis for cleaning.

• please note most bedrooms in UK homes do not have locks on the door

6

SECTION 3 - HOST FAMILY

IN THE HOME

What can you expect

You will be provided with

• a front door key

• access to a communal area or a comfortable seating area

Points to remember

• you should assist with small domestic tasks such as keeping communal areas

tidy and you must always wash up your dishes after use and leave the

kitchen as you find it (all surfaces must be clean)

• certain areas of your home will be off limits, your host will inform you as to

which rooms these are

• you must remove outside shoes and wear slippers/socks in your home

• you must confirm with your host a time in the evening which is unacceptable

for you to come in, receive telephone calls or make a noise

• you must confirm with your host if you are allowed to bring friends home

and at what time they will be required to leave

• you must not smoke in the house at all

7

THE TELEPHONE & INTERNET ACCESS

THE TELEPHONE & INTERNET ACCESS

What can you expect

• you must not use the host family’s telephone without permission

• you may make and receive incoming telephone calls on your mobile only at

reasonable times of the day, agreed with you and your host, so that you can

routinely communicate with your family

Points to remember

• you will be given emergency numbers and your host family’s numbers

during your orientation in Bangkok. It is a good idea to contact the family,

introduce yourself and tell them about your and your family

• you must not use your host’s computer at anytime unless they give you

permission

• most host families will have wireless internet access so you will be able to

use a laptop with permission

• if you do not have a laptop you may use the internet at the institute but you

must receive permission first

8

TRAVEL

Travel

• you will be provided with information upon arrival about suitable public

transport to the institute

• you will be responsible for covering the cost of your transport to and from

your host family to the Institute

• You will be provided with a map of the area where you will be living along

with either bus or train timetables

Points to remember

• UK2learn explains the Highway Code to students during induction

• UK2learn and your host family will explain how to get from your host

family’s house to the Institute during your induction

• at the start and end of your work placement you will be transported to your

work placement/host family by UK2Learn

• you will be responsible for any transport costs to and from your work

placement if you live with a host family for the duration of your work

placement

9

THE BATHROOM & LAUNDRY

THE BATHROOM

What can you expect

• regular and reasonable access to the bathroom. You will be advised of all

the times at which it will be convenient to use the shower on a daily basis.

• female students will be given guidance on the disposal of sanitary towels

and tampons. They must not be discarded down the toilet but wrapped in

toilet paper and put in the rubbish bin.

• you must flush toilet paper down the toilet and not place it in any bins. You

must flush the toilet after every use.

LAUNDRY

What can you expect

• you will be provided with access to an iron and ironing board.

• you will be provided with access to a washing machine and a drier or drying

area. However, some host families may prefer to include any washing you

may have when they do their own. This is something you must discuss with

your host family.

Points to remember

• you should only use the washing machine once or twice a week. Please

confirm with your host family suitable times and get them to show you how

to operate it.

• if you require any clothes dry cleaned your host family will give you details

of where you can take your clothes but you must cover the costs.

10

MEALS & SELF-CATERING

MEALS

What can you expect

• a meal on the day you arrive

• breakfast and evening meal with your host family (Monday to Friday)

• it is important that you eat with your host family as this is an excellent

opportunity to get to know them whilst improving your English

• if your host family is unable to eat with you due to prior engagements they

will still provide you with a meal

SELF - CATERING

What can you expect

• over the weekend you will be responsible for your own cooking

• access at agreed times to an oven, hob, kettle and microwave

• access to a compartment in a deep freeze

• storage space for all your food and beverages

• facilities for washing up and rubbish disposal

• crockery, cutlery, kitchen tools, glasses, cooking pans including a frying pan

Points to consider

It would be a nice gesture to offer to cook your host family a Thai meal during your

stay. This will help to build a good relationship between you and your host family.

11

LUNCH

What can you expect

• you will need to buy your own lunch during the day.

• the Institute is located in the centre of Guildford town so there are plenty

of places to eat or buy food.

• you will be shown around Guildford town centre as part of your induction

to the course.

• there are 3 Thai restaurants, 2 Chinese restaurants as well as many other

international restaurants in Guildford.

• the Guildford institute has a very popular restaurant where you can get

delicious vegetarian lunches served from 12-2pm. You can also get tea/

coffee and cakes during your various breaks throughout the day.

Rumwong Thai Terrace

12

HEALTH / INSURANCE / SAFETY

HEALTH CARE

During your stay in the UK if you are feeling unwell contact your Thai teacher or Suzie

Mackie. Important telephone numbers will be given to you upon arrival in the UK.

INSURANCE

• It is our understanding that insurance terms have been agreed with

Bangkok University and Vision UK. However, we always encourage students

to insure their personal property. This will have been discussed and

organised by Bangkok University as part of your orientation programme.

• UK2Learn has indemnity insurance which will cover you for any accidents

that may occur during the programme.

HEALTH AND SAFETY

What can you expect

• all electrical, gas and water installations in your host families are registered

with the appropriate authorities.

• overall safety of your accommodation.

All students must remember that they may have appliances, which are operated under

different voltages in the UK and they need to bring a suitable adaptor.

13

GENERAL RULES

Here are some general rules to help ensure your stay with your host family is a

successful experience.

• speak to your family, don't be afraid.

• please remember to keep your time in the bathroom as short as possible.

• if you break anything, let your host family know as soon as possible, they will

not be angry if you tell them. You will then have to pay for the damage.

• you must notify your host immediately if keys are lost and then you will

have to pay for a set of replacement keys and locks.

• you should be economical with water, heat and light in your host

accommodation.

• you should treat your host family's home with respect.

• you must not smoke in the house under any circumstance.

• as a matter of courtesy, you must give the host family adequate notice when

you are going to be late or eating out.

• you may only use the host family’s home phone for emergencies.

• you must leave the kitchen clean and tidy after use.

• you should provide the host family with your mobile telephone number.

• on the last day don't forget to return any keys you have been given.

• it would be very courteous to write a letter thanking your host family for

your stay.

Finally, don't forget we are here to help you and if your are not happy about anything

please speak to us as soon as possible.

14

WORK PLACEMENTS

You will attend a four week placement in the hospitality and/or leisure industry where

you will undertake 160 hours of unpaid work experience. You will be placed according to

your level of English and any relevant skills will be taken into account. During your 4

weeks you will work in one of the following areas; kitchen, house keeping, front of house

or in the restaurant. Previous students have studied at the following work placements;

• Champneys, Forest Mere and Henlow Grange - Spa Resort and Hotel

www.champneys.com/

• Foxhills, Chertsey - Resort Hotel

www.foxhills.co.uk/

• Burhill Golf Club, Walton-on-Thames - Golf Resort

www.burhillgolf-club.co.uk/

• Oatlands Park Hotel, Weybridge - Traditional Country Hotel

www.oatlandsparkhotel.com/

• Holiday Inn Hotel, Guildford - A Chain Hotel

www.ichotelsgroup.com/

• Inn on the Lake, Godalming - Traditional Country Pub/Inn

www.theinnonthelake.co.uk/

• The Hilton, Cobham - An Exclusive Chain Hotel

www.hilton.co.uk/cobham

• Savill Court, Windsor - Exclusive Hotel and Spa

http://www.macdonaldhotels.co.uk/savillcourt/

• Georgian House, Haslemere - Traditional Town Hotel

www.georgianhousehotel.co.uk/

• The Mandolay Hotel, Guildford - Traditional Town Hotel

www.guildford.com/

• The Angel Hotel, Market Harborough - Old Coach House Hotel

www.infotel.co.uk/hotels/united_kingdom/leicestershire/market_harborough/angel_hotel

15

SECTION 3 - WORK PLACEMENTS

WORK PLACEMENTS

When you arrive at your work placement you will be shown around and given a full

induction that will include a Health and Safety talk. You will be required to complete a

daily/weekly log which is looked at by your supervisor at the end of each week. During

the four week period Suzie Mackie and your university lecturer will visit (at least once)

to assess you in your work place. Times and dates for these visits will be arranged when

you start your placement.

You must complete all 160 hours and any tasks assigned to you during your work

experience in order to gain the 3credits for your university degree.

During your 4 week work placement you will be accommodated either by your work

placement or with a host family. If you are accommodated by your work placement you

will be provided with meals when on duty and will be self-catering when you are not on

duty. If you are accommodated with a host family you will be self-catering for all meals.

You will be given more information about your accommodation when you have been

assigned your work placement.

16

EXCURSIONS

During your stay in England you will take part in a number of excursions that will show

you a few of the major attractions in the south of England and also give you some free

time to do some shopping. You will be asked to write about your cultural experiences in

England by your university lecturer.

London - 13/03/09

You will travel by train to London from Guildford station. Your University will organise

your days activities so please check with your group leader for details. It is likely you will

visit some of the many tourist attractions that London has to offer which may include a

trip on the London eye and an opportunity to take pictures of the Houses of Parliament

and 10 Downing street.

London Eye Houses of Parliament

Portsmouth - 20/03/09

You will travel by train to Portsmouth from Guildford station. Your University will

organise your days activities so please check with your group leader for details. You may

visit Gun Wharf Quays which has over 95 designer shopping outlets, there is also a

chance to visit the Mary Rose and there are plenty of museums and tours to keep you

busy.

Battle Ship in Harbour Spinnaker Tower

17

SECTION 4 - EXCURSIONS

EXCURSIONS

Oxford - 28/04/09

You will travel by coach from the Guildford Institute to Oxford. Your University will

organise your days activities so please check with your group leader for details. You will

also visit Bicester Village in the afternoon which houses a huge selection of discounted

labels from the leading fashion and lifestyle brands normally only found in the world’s

most exclusive shopping streets.

Christ Church Radcliffe camera

London - 29/04/09

You will travel by train to London from Guildford Station. You will visit the Le Cordon

Bleu education institution in London. It is the world's largest hospitality education

institution, with 29 schools in five continents serving 20,000 students annually. Its

primary education focus is on hospitality management and the culinary arts.

18

UK2Learn – Providers of Educational Programmes in the UK

Crossways, Heath Lane, Godalming, Surrey, GU7 1UN, United Kingdom

Tel: 01483 425500 Mobile: 07787 556963 Email: smackie@uk2learn.com Web: www.uk2learn.com