Ujjal DasMobile: +919739144721 E-Mail: ujjaldas81@gmail.com

EPIC Certified Professional with overall 10 years’ experience in US Healthcare, Pharma, Telecom and Siebel CRM Certified Core Consultant with experience in Development, Maintenance and Support Experience.

• Working as Senior Business Analyst in US Healthcare Domain.

• 10 Years in CRM & EPIC Healthcare combined with Experience in Functional and Technical

design, Development and Testing of Siebel applications and EPIC Application.

• H1B US Visa valid petition.

• ITIL (Information Technology Infrastructure Library) Certified.

• EPIC ADT/Prelude 2012 Certified.

• Siebel CRM 7.7 Certified Core Consultant.

• Experience in HPSD/HPSM/Remedy/Cherwell Ticketing tools.

• Understanding of Electronic Health Records (EHR) and Electronic medical Records (EMR).

• Worked for CATHOLIC HEALTH INITIATIVE, WELLPOINT, BAXTER, ASTRAZENECA,ARC,

WESTERN UNION,TELSTRA,TELEFONICA Clients.

• Involved in preparing the Functional Design and Technical Design Documents.

• Involved in preparation of RFP (Request for Proposal).• Providing post-implementation, application maintenance and enhancement support to

the client with regard to the product / software application within the Service Level Agreements (SLA).

PROFESSIONAL EXPERIENCE

Working as Team Lead for Accenture Services Pvt Ltd, Bangalore India from July 2015 till

Date.

Worked as Senior Consultant for Deloitte Consulting India Pvt Ltd, Bangalore India from

February 2010 to July 2015.

Worked as Software Engineer (Senior Programmer) for Accenture Services Pvt ltd, India

from January 2006 to 27th January 2010

EDUCATIONAL QUALIFICATION

• 2004 Bachelor of Engineering in Electronics and Communication from AIT Chickmagalur, Karnataka, India.

TECHNICAL SKILLS

Languages/Technologies: EPIC (ADT), EMR, EHR, Siebel v7.7, Siebel v7.8, Siebel v8.0, Siebel v8.1.1Tools: HPSD/HPSM/Remedy/Cherwell Ticketing tools, Microsoft Office SharePoint.RDBMS: Oracle 9i, Oracle 10i, SQL

ONSITE EXPERIENCE

• Worked at:• United States (Houston, Texas): As a ADT/Prelude Functional Consultant for St Luke’s.• United States (Tacoma, Washington): As a ADT/Prelude Functional Consultant for CHI(Catholic

Health Initiatives)• United States (Chicago, Illinois): As a Siebel CRM Functional Consultant for BAXTER.

CERTIFICATION

• Certified in EPIC ADT/Prelude.• Certified in Siebel CRM• ITIL Certified.

ORGANISATIONAL SCAN

CURRENT PROJECT:

Title: New York UniversityClient: NYUTechnology: Epic Duration: Sep 2015 till DateDesignation: EPIC ADT/Prelude Functional ConsultantRole Involves:• Understanding requirements from Physician and Informatics. • Working in Error Workqueues, Ambulatory Testing, SER Updates.• Implementing requirement to EPIC system with extensive analysis.• Cooperating & communicating with other team members for efficient management work. • Providing technical guidance / support to the project team.

OTHER PROJECTS HANDLED

Title: St Luke’s Client: St Luke’s HospitalTechnology: Epic ADT/Prelude Implementation, Epic Support, Remedy Tool.Duration: Aug 2014 till DateDesignation: EPIC ADT/Prelude Functional ConsultantRole Involves:• Working as Senior Consultant in Health care Domain.• Transition of project from Implementation team to AMS team.• Build/Configuration, Data Courier, EMFI

• Understanding requirements from Physician and Informatics. • Implementing requirement to EPIC system with extensive analysis.• Managing requirement gathering, system analysis and finalizations of technical / functional

specifications. • Providing post-implementation, application maintenance and enhancement support to the client with

regard to the product / software application with the stipulated Service Level Agreements (SLA).• Cooperating & communicating with other team members for efficient management work. • Providing technical guidance / support to the project team.

Title: CATHOLIC HEALTH INITIATIVESClient: CATHOLIC HEALTH INITIATIVES Technology: Epic ADT/Prelude Implementation, Epic Support, Remedy Tool.Duration: March 2013- Aug 2013Designation: EPIC ADT/Prelude Functional ConsultantRole Involves:• Working as Senior Consultant in Health care Domain.• Transition of project from Implementation team to AMS team.• Building knowledge transition plan.• Understanding requirements from Physician and Informatics. • Managing requirement gathering, system analysis and finalizations of technical / functional

specifications. • Providing post-implementation, application maintenance and enhancement support to the client with

regard to the product / software application.• Cooperating & communicating with other team members for efficient management work. • Providing technical guidance / support to the project team.• Defining suitable methodology to undertake the project with the available inputs for the requisite output.• Identifying documents related to components and maintaining detailed study of the same as per the

product changes, by getting in touch with the product developers.• Documenting, tracking, and communicating bugs, enhancements, analysis, and unresolved problems

Title: BAXTERClient: BAXTER, USADuration: FEB 2013 – June 2013Technology: Siebel 8.1 CRM Pharma Tools / Application.Designation: ConsultantSynopsis: Role involves handling all Siebel CRM Managing requirement gathering, system

analysis and finalization of technical / functional specifications.

Title: Western UnionClient: Western Union, USADuration: Aug 2011 – DEC 2012Technology: Siebel 8.1 CRM Marketing Tools & Applications.Designation: ConsultantSynopsis: Role involves handling all Siebel CRM Configurations/Production support during

deployment phase, incidents for which code changes are required and providing onsite support for deploying the Siebel Marketing application.

Title: ARC Client: America Red Cross, USADuration: Feb 2011 – June 2011Technology: Siebel 8.1 CRM Call Center Tools/ ApplicationDesignation: ConsultantSynopsis: Role involves handling all Siebel CRM Configurations, Adding functionality in Siebel

Call Center Application as per Client’s requirement.

Title: WellPointClient: WellPoint, USADuration: Feb 2010 – October 2010Technology: Siebel 8.1 CRM Call Center Tools/ ApplicationDesignation: ConsultantSynopsis: Role involves handling all Siebel CRM Configurations/Production support during deployment phase, incidents for which code changes are required and providing onsite support for deploying the Siebel Financial Application.

Jan 2006 till Jan 2010 Accenture Service Pvt Ltd, Bangalore Senior Engineer ( SE )

PROJECTS HANDLED

Title: GALAClient: ASTRAZENECA, SPAINTechnology: Epic implementation, Epic upgrade 2012 and 2013, Epic Clinical Documentation,

Epic Inpatient Procedure, Epic Bridges, ITSM, ITIL.Duration: Feb 2011 – June 2011Technology: Siebel 8.1 CRM Life Sciences Tools/ ApplicationDesignation: Senior EngineerSynopsis: Role involves handling all Siebel CRM Configurations, Adding functionality in Siebel

Life Sciences Application as per Client’s requirement. Title: TelefonicaClient: TELEFONICA, SPAINDuration: June 2008 – April 2009Technology: Siebel 8.1 CRM Power Communications Tools/ ApplicationDesignation: Senior EngineerSynopsis: Role involves handling all Siebel CRM Configurations/ Testing, Adding functionality

in Siebel Life Sciences Application.Title: CitrixClient: Citrix, USADuration: Nov 2007 – April 2008Technology: Siebel 7.8 CRM Call Center Tools/ Application.Designation: Senior EngineerSynopsis: Worked in Siebel configuration.

Title: Telstra

Client: Telstra, AustraliaDuration: June 2006 – Oct 2007Technology: Siebel 7.8 CRM Call Center Tools/ Application.Designation: Associate Software EngineerSynopsis: Worked in Siebel configuration, Interface Testing with external applications like

TIBCO,Biztalk.

EXTRA CURRICULAR ACTIVITY

• Participated in organizing committee for Team Building Activity and fun events.• Playing Table tennis, cricket, Listening Music, Traveling to Places.• Lead the UNITED WAY Initiative in Office, DSports Team and Toastmasters Team.

PERSONAL INFORMATION

Date of Birth: 26th August, 1981Address : Flat No 316, Karan Properties, NRI layout, Ramurthynagar 560016Marital Status SingleLinguistics: English, Hindi, Bengali